CURRICULUM VITAE

NWACHUKWU MARIA CHINENYE

+971522276471
nwachukwumariac@gmail.com

Career Objective:
A Sales / Customer service agent with over 3 years customer service experience with areas of expertise in
conflict resolution and account up-selling, ability to deliver outstanding customer service, handle customer
service queries with first contact and meet department goals. Detailed oriented with strong work ethic, problem
solving, communication, interpersonal and team work.

Summary of Skills:
 Good Judgement  Dependable and Hard working
 Caring and Nurturing  Excellent Communication Skills
 Accepting Personal Responsibility  Ability to Handle Pressure in Stressful Situations
 Friendly and Polite in all Situations  Professional Appearance
 Problem and Conflict Resolution  Computer Literacy
 Willingness to Work Holiday :  Bilingual Fluency and Good Command of English.

Personal Information:
Gender: Female

Status: Single

Nationality: Nigeria

Visa Status: Tourist Visa

Language: Fluent in English Language

Educational Background:
 Federal College of Education, Obudu, Nigeria (N.C.E in English and Literally studies)
 Multiple-Bytes Computers Institute (National Diploma in information and programming)
 Destiny International Secondary School, Nigeria (Senior School Certificate of Education)
 St. Marks Primary School, Nigeria (Primary School Certificate of Educations)


Extra Training Attended:

 Smart step to excellent Customer Service (Queen Fashion, Nigeria)
 Personality Development and Leadership Management (Queen Fashion, Nigeria)
 E- Learning and Point Of Service (Cashier) (Channels Perfume Lagos Nigeria)
Professional Experience:

(Chicken Republic, Food Concepts Group) Aug, 2017 Till 2019

Counter waitress (SHOPRITE NIGERIA)
 Assisting the customers at the counter with their enquries and at the same time provide them with the
resolution effectively.
 Replenish and refill display counter with fresh stocks of bakery items.
 Treating all customers with respect and courtesy.
 Mention each and every record in the computer including customer details and customer orders, pricing,
quotations and should be able to retrieve it whenever needed.
 Need to follow up on the orders which the customer makes and should update while resolving problems and
ensuring customer satisfaction.
 Update the product details with any of the resources working in a continuous manner.
 Assiting and supporting bakery inventory in controlling staffs in their day to day tasks.

ArtCafe Victoria Island Lagos July 2015 - 2017

Waitress /Barista (SHOPRITE NIGERIA)

 Table set up and issuing of menus to the guest, taking orders, issuing checks and clearing table
 Receiving visitors and welcoming them with a warm smile
 Receiving calls for table bookings.
 Taking orders from guest and delivering food from the kitchen
 Handle customer complaints and ensure guest satisfaction
 Ensure smooth operation and efficiency in areas
 To sign out any keys taken from the department or from other departments.
 Given the customers compliments after they have made finished their visit
 Handling other duty as instructed by my Manager.

References:
Available Upon Request