HP StoreOnce 6500 Backup

Installation Planning and Preparation Guide

and Checklists

Abstract
This guide is intended for customers so that they can prepare for HP service specialists to install the HP StoreOnce 6500 Backup.
It will help them ensure that all environmental and networking prerequisites are in place before HP service specialists arrive to
install the product and carry out the initial configuration. This document assumes that the product has not yet been delivered.
It does not describe the actual installation and configuration steps.
Please read this document and then complete the checklists at the beginning before the HP service engineer arrives to install
the HP StoreOnce 6500 Backup.

HP Part Number: BB897-90951

Published: August 2015
Edition: 4
© Copyright 2014 — 2015 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under
vendor's standard commercial license.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or omissions contained herein.

WARRANTY STATEMENT: To obtain a copy of the warranty for this product, see the warranty information website:

http://www.hp.com/go/storagewarranty

Windows is a trademark of the Microsoft group of companies.

Revision History
Revision 1 December 2013
This is the first edition of this guide for HP StoreOnce 6500 Backup.
Revision 2 May 2014
This is the second edition of this guide for HP StoreOnce 6500 Backup. The network configuration information has been updated.
Revision 3 December 2014
This is the third edition of this guide for HP StoreOnce 6500 Backup, issued with the 3.12.0 version of the HP StoreOnce software. The network
configuration information has been updated with support for IPv6 configuration.
Revision 4 August 2015
This is the fourth edition of this guide for HP StoreOnce 6500 Backup, issued with the 3.13.0 version of the HP StoreOnce software. The main
changes are to the network configuration sections.
Contents
1 Checklists for completion prior to installation..................................................4
Customer details.......................................................................................................................4
Product configuration................................................................................................................5
Location..................................................................................................................................6
Power/PDU requirements...........................................................................................................6
Backup strategy........................................................................................................................7
Network requirements...............................................................................................................9
Checklist.............................................................................................................................9
Fibre Channel........................................................................................................................11
Miscellaneous........................................................................................................................11
2 The HP StoreOnce 6500 Backup................................................................12
System configuration...............................................................................................................12
Warnings and cautions...........................................................................................................13
3 Product specifications................................................................................14
Product dimensions.................................................................................................................14
Product weight.......................................................................................................................14
Power/PDU requirements.........................................................................................................14
Power specification.............................................................................................................14
PDU options......................................................................................................................15
4 Connecting to your network.......................................................................17
What is currently supported ....................................................................................................17
What is not currently supported ...............................................................................................18
Physical Ethernet connection requirements..................................................................................18
Understanding Virtual Interface (VIF) addresses..........................................................................19
Number of physical ports required.......................................................................................19
Network bonding modes.........................................................................................................20
Subnets and IP address requirements.........................................................................................21
VLAN Subnets with HP StoreOnce Backup.................................................................................21
VLAN guidelines................................................................................................................21
Example network environment.............................................................................................22
Understanding static routing (HP 6500 and B6200 only).............................................................23
Configuring static routing....................................................................................................24
Reserved IP address range.......................................................................................................25
Firewalls................................................................................................................................25
5 Fibre Channel connection..........................................................................26
Connecting the Fibre Channel cables (optional)..........................................................................26
FC Login Considerations with StoreOnce Catalyst.......................................................................27
VTL port assignment considerations...........................................................................................28
6 Preparing for installation...........................................................................29
Related information.................................................................................................................29
Licenses.................................................................................................................................29
User roles and accounts .........................................................................................................30
Remote Support......................................................................................................................30
7 About this guide.......................................................................................31
Intended audience..................................................................................................................31
Related documentation............................................................................................................31
HP websites...........................................................................................................................31
8 Documentation feedback...........................................................................32

Contents 3
1 Checklists for completion prior to installation
Use the following checklists to ensure that:
• You have understood the location, power and networking/fibre channel requirements of the
product at the time of placing the order
• Prepared the environment and the information that the service specialist requires to install and
configure your system
The rest of this guide contains detailed information about the choices that are presented in the
checklists. It is strongly recommended to read the guide before completing the checklists, particularly
if you are new to this product.

Customer details
Table 1 Customer details
Customer Site

Name:

Mailing Address:

Installation Site Address:

Site Telephone Number:

Customer Contacts

Name:

Telephone:

Alternate Telephone:

Email Address:

Name:

Telephone:

Alternate Telephone:

Email Address:

4 Checklists for completion prior to installation

Product configuration
Table 2 Product configuration
Ensure that the delivered materials match the Bill of Materials (BoM) and that there is no damage to
boxes or components.

Purchase information

Products/Licenses Purchased Quantity Capacity

Note any requirements for:

• Capacity upgrades and licenses
• Replication and StoreOnce Catalyst licenses
• Security Pack license
• Couplet(s) to be installed
• Additional cabling requirements (make sure they are pre-laid)
NOTE: Refer to Licenses (page 29) to check license requirements.

Product configuration 5
Location
At the time of placing the order, make sure that there is a suitable location with access to install
the product. This must be a data center environment and not an office environment. (See Product
specifications (page 14) for more details.) It should conform to the following requirements:

1. The receiving dock, storage area, and receiving area are large enough to allow movement of
and access to crated or packed equipment.

2. The floors, elevators, and ramps are able to support the weight of the delivered equipment as it
is moved to the installation location.

3. The installation location must provide:

• Sufficient space to accommodate the installed product. When installing two racks, the units
should be located next to each other to ensure there are no problems with cable lengths.
NOTE: Sufficient space, at least 12 inches (30 cm), must be available to the right-hand side
of the rack to ensure that there is enough clearance to maneuver the disks in and out of drawer
2.
• Appropriate power, air conditioning, cabling, and fire protection.
• Adequate protection from electrostatic discharge (ESD).
• Adequate protection from electrical/radio frequency interference.
• Adequate protection from dust, pollution, and particulate contamination
• Adequate acoustic insulation for operating the system.

Power/PDU requirements
At the time of placing the order, make sure that the location can support the HP StoreOnce Backup’s
input power and power outlet requirements. The AC power input for the HP StoreOnce Backup
has a duplex PDU structure, this means that between two and four PDUs must be connected,
depending on configuration.
Prior to installation you should confirm that you have specified the correct PDU for your geographical
location and connector type and that you have sufficient power outlets. See (page 14).

NOTE: The Power/PDU requirement varies depending upon the number of racks, couplets and
storage, and the input voltage.

1. PDU option and connector type

Please provide details of:
PDU option: ..................................................................................................................
Connector plug type:.............................................................................................................
Connector socket type:.............................................................................................................

2. Power outlets, two outlets are required for the each couplet. But it is strongly recommended that
each rack be installed with four outlets to allow for ease of expansion, even if the rack has only
one couplet.
Please record:
Number of power outlets available:...................................................................................

6 Checklists for completion prior to installation

Backup strategy
Your backup strategy will impact upon networking and Fibre Channel decisions.
Table 3 StoreOnce backup features and connectivity options
VTL NAS StoreOnce Catalyst

• Fibre Channel connectivity is • IPv4 Ethernet connectivity is • IPv4/IPv6 Ethernet connectivity or

required.
• To ensure tolerance of a node
outage HP recommends using a
backup application that supports
path failover.
• Replication jobs between
StoreOnce Backups use Ethernet
connectivity.
Please note that the HP Data Protector
DFMF (Distributed File Media Format)
for Data Protector's virtual full backups
is not supported for use with the
StoreOnce Backup. This format is very
inefficient with deduplication devices.
required. Fibre Channel connectivity is
• Replication jobs between required.
StoreOnce Backups use Ethernet • Backup jobs use the same network
connectivity. or FC paths to/from the appliance.
• StoreOnce Catalyst copy jobs
always use Ethernet connectivity
between StoreOnce appliances.
• For supported backup products, a
plug-in application may be required
on each backup application media
server that will use the StoreOnce
Catalyst functionality.
NOTE: Refer to http:www.hp.com/
go/ebs for the latest information
about what applications are
supported.
• Federated Catalyst allows
StoreOnce Catalyst stores to span
multiple nodes (up to 8) enabling
fewer, larger stores to be created
and so making it easier to manage.

1. Do you intend to create virtual tape libraries as backup targets (FC only)? ...............................
Which backup application are you using? ..........................................................................

2. Do you intend to create NAS shares as backup targets (IPv4 Ethernet only)?...................................
Which backup application are you using? ..........................................................................

3. If creating CIFS shares, will you be using Active Domain (AD) authorization? ...........................
NOTE: If the StoreOnce Backup is part of an AD domain, it is possible to add external users
and groups on the same domain as StoreOnce users with access to all StoreOnce features.
Is your domain server on an IPv4 or IPv6 network?...............................................................

Backup strategy 7
 4. The following AD domain details will be required to configure AD. Have them ready to provide
to the HP Support engineer.
• The AD domain name ...................................
• The user name and password of the Domain Administrator or a delegated user with Domain
Administrative rights ...................................
• The type of network, IPv4 or IPv6...........................
Once the StoreOnce Backup has been joined to an AD domain, you can configure users or groups
on the StoreOnce Backup. The users or groups must already exist on the AD domain, where the
passwords are also configured.
• Do you wish to create Local Administrators for the CIFS server only, Y/N? .......
• Do you wish to create AD (External) users or groups with access to all StoreOnce features,
Y/N?..................................
• Provide details if you wish HP Support to configure these users.
..........................................................................
..........................................................................
..........................................................................
Only the name is required to configure AD users or groups on the HP StoreOnce Backup.

5. Do you intend to create StoreOnce Catalyst stores as backup targets over Ethernet ?............
Do you intend to create StoreOnce Catalyst stores as backup targets over FC?............
Do you intend to use Federated Catalyst?........................
For StoreOnce Catalyst FC, decide how many FC logins will be required from the clients............
Which backup application are you using? ..........................................................................
If Symantec, have you installed the appropriate StoreOnce Catalyst OST plugin on the Media
Servers? ...............
NOTE: Refer to http:www.hp.com/go/ebs for the latest information about what applications
are supported.

8 Checklists for completion prior to installation

Network requirements
Network requirements must be defined and sufficient physical connections on switches and IP
addresses must be available. HP StoreOnce Backup supports both IPv4 and IPv6 address protocols.
IPv4 is available for all target devices and for appliance management; IPv6 is only supported for
low bandwidth features, such as StoreOnce Catalyst stores, replication and StoreOnce Catalyst
copy, and for appliance management. You need to define the networking hierarchy for the HP
service specialist in terms of DNS servers, Port Sets and Subnets.
StoreOnce software version 3.13.0 and later introduces support for static IP routing on the
Management subnet only. It also supports configuration of the Ethernet frame size on any Port Set.
The default is 1500 bytes; this may be configured for any value between 1280 and 9000 bytes.
Please read Connecting to your network (page 17) before completing the details below.

Checklist
IMPORTANT: It is essential that the information in the following checklist is completed and given
to HP Support Services prior to the install. The installation cannot proceed unless all networking
parameters are known and the network infrastructure to support the required configuration is in
place.
Your HP service specialist will provide you with a record of the Virtual IP addresses after the network
configuration has been completed. These are the addresses that you need to connect to the
StoreOnce Management Console (from the GUI or CLI) and to configure backup and replication
targets.

1. Confirm that network cabling meets requirements.

1 Gbit Ethernet network(s): verify that the cabling is CAT5E or CAT6 copper with RJ45
connectors?...............
10 Gbit Ethernet network: what cabling is used for the 10 Gbit Ethernet connections (optical or
copper)?..............

2. Do you wish to configure all eight potential nodes in the cluster at installation
(recommended)?...................
If not, how many are to be configured?..............................

3. Do you wish to configure DNS servers?

If yes, please provide the IP addresses (up to 3, IPv4 and/or IPv6)
..............................................................................................................
..............................................................................................................
..............................................................................................................

4. Do you have sufficient physical network connections for your configuration? This depends upon
the way that you configure each Port Set in the network configuration. See also Physical Ethernet
connection requirements (page 18).
1. How many 1 Gbit Ethernet ports will be connected on each node (0, 2, 3 or 4)?......................
2. How many 10 Gbit Ethernet ports will be connected on each node (0 or 2)?......................
3. How many nodes are you configuring? ...........
4. Total connections required = (1 Gbit Ethernet ports + 10 Gbit Ethernet ports) x number of nodes
...........
5. Number of switches per network.................................................................
The recommendation is for two switches for each network to which you are connecting.

Network requirements 9
 5. The number of physical ports and requirement that ports are bonded restricts the number of available
Port Sets to three. Decide how Management and Data subnets should be assigned to port sets.
Port set used for Management subnet
• Which ports will be used to connect to the Management subnet? (normally two or more of the
1 Gbit Ethernet ports)......................
• What IP address should be used for the Virtual Management Interface (to connect to the
StoreOnce Management console)?......................
• What network bonding mode should be used?................
• Are jumbo Frame sizes required? (default = 1500 bytes, minimum = 1280 bytes, maximum =
9000 bytes)...............
• Is static routing required for the Management subnet? ......................
• If yes, how many? (Up to 10 IPv4 and IPv6 static routes may be configured.)............................
Port set(s) used for Data
• Which ports will be used to connect to the Data subnet(s)? For example, both 10 Gbit Ethernet
ports for Backup and two of the 1 Gbit Ethernet ports for replication and StoreOnce Catalyst
Copy.
Backup to target devices ......................
Replication and/or StoreOnce Catalyst Copy ......................
• What network bonding mode(s) should be used for each data port set?................
• Should each data portset be VLAN enabled?............
• Are jumbo Frame sizes required? (default = 1500 bytes, minimum = 1280 bytes, maximum =
9000 bytes)...............
NOTE: Bonding mode may be 1 = Active/Backup; 4 = Dynamic Link Aggregation; or 6 = Active
Load Balancing.
Other devices on the network (clients and switches) must also be configured to enable Jumbo
frames for transfer of frames larger than 1500 bytes to be possible and to avoid packets
fragmenting or dropping .

6. Have you calculated the total IP addresses required for your configuration? .............................
To calculate this value you must first define all subnets that will be configured for each port set.
See Subnets and IP address requirements.

7. Do you intend to add Data In Flight encryption to any of your subnets?.......................

If you wish to configure encryption for a subnet, you will need to know the client IP address and
password. Do not record those details here, but ask the HP Support engineer to demonstrate how
to use StoreOnce CLI commands to configure IP security (IPSec) after initial network configuration.
Note that you will require a Security Pack license installed on all couplets in the cluster.

10 Checklists for completion prior to installation

Fibre Channel
Fibre Channel connection is required, if you are using VTL for backup. It is also required if the
StoreOnce Catalyst over Fibre Channel option has been enabled on your system.

1. Do you have the correct number of physical FC connections; 8 per couplet?

2. Is Fibre Channel configured correctly for Virtual Tape Libraries (VTL) and/or StoreOnce Catalyst
and the configuration supports failover? See Fibre Channel connection (page 26).

Miscellaneous
If NTP, email and SNMP requirements are specified prior to installation, the HP service specialist
may be able to help you configure your system. The Remote Support feature configured via the
StoreOnce GUI provides a replacement for the HP Insight Remote Support (IRS) solution which uses
SNMP.

1. NTP is recommended for time synchronization.

1. Do you want NTP server connection?................................................................................
2. What is the IP address of the NTP server(s)?.......................................................................
(Up to two NTP servers are supported)...............................................................................

2. 1. Should email alerts be configured?.....................................................................................

2. Who should receive the emails?.........................................................................................
(Provide a list of email addresses and what they should receive, i.e. Information / Warning /
Alert)
.............................................................................................................
.............................................................................................................
.............................................................................................................
3. SMTP server address.........................................................
Mail From ......................................................................................
Reply To......................................................................................

3. Do you wish to use the integrated StoreOnce Remote Support feature?

.......................................................

4. Do you wish to configure SNMP traps? .........................................

NOTE: SNMP traps are used by other tools internal to the organisation and for HP Remote Insight
Remote Support, IRS. However, please note that IRS should not be used at the same time as the
HP StoreOnce Remote Support feature.
Please provide configuration settings
1. IP address of SNMP management server................................................................................
2. TRAP targets......................................................................................................................
(Provide a list)....................................................................................................................
3. Community strings..............................................................................................................
(Provide a list)....................................................................................................................

NOTE: SNMP may be configured from the StoreOnce GUI with StoreOnce software version
3.13.x and later.

Fibre Channel 11
2 The HP StoreOnce 6500 Backup
System configuration
An HP service specialist will install the HP StoreOnce Backup System. It is supplied partially
configured and is made up as follows:
• One or two HP 642 Intelligent Rack Assemblies with stabilizers
• The rack contains at least one base couplet (consisting of two server nodes and two disk
enclosures) and two switches. The two switches are dedicated to support a network internal
to the product. They cannot be used in a customer’s external network. Up to two couplets may
be installed in each rack.
• Additional capacity expansion kits may be purchased to expand storage. Up to five StoreOnce
88 TB expansion kits may be installed per couplet; these are additional disks that are installed
in the existing disk enclosures. Further expansion is by adding another couplet.

Figure 1 Base couplet

1. Node B 5. 1U support shelf

2. Node A 6. Drawer 2 (right-hand side of enclosure)
3. Disk enclosure B 7. Drawer 1 (left-hand side of enclosure)
4. Disk enclosure A

12 The HP StoreOnce 6500 Backup

 NOTE:
• Sufficient space, at least 12 inches (30 cm), must be available to the right-hand side of the
front of rack to ensure that there is enough clearance to maneuver the disks in and out of
drawer 2.
• The HP StoreOnce 6500 Backup is installed in an HP 642 Intelligent Rack.
• The rack should only be used for the HP StoreOnce 6500 Backup and supported couplet
expansion.
• Do not plan to install additional units, such as Ethernet network switches, below the HP internal
network switches in the rack.
• If installing a two-rack system, the racks must be located next to each other to ensure there
are no problems with cable lengths. If installing a one-rack system, be sure to plan for future
expansion.

Warnings and cautions

The customer is not expected to unpack and handle the product. However, should this prove
necessary, care must be taken to avoid damage to people and equipment. For this reason, safety
and handling instructions are included below. Be sure to read them if you need to move or unpack
the product. You should also read the Safety Booklet on the Documentation CD that is supplied
with your product.

WARNING! To reduce the risk of personal injury or damage to the equipment, before installing
equipment be sure that:
• The leveling jacks are extended to the floor.
• The full weight of the rack rests on the leveling jacks.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING! To reduce the risk of personal injury or equipment damage when unloading a rack:
• At least two people are needed to safely unload a rack from a pallet. The weight of an HP
642 Intelligent Rack can be between that of a Single Couplet Rack (246 kg) and a fully
configured 2 Couplet rack (910 kg). It can stand more than 2.1 m (7 ft) tall, and may become
unstable when being moved on its casters.
• Never stand in front of a rack when it is rolling down the ramp from the pallet. Always handle
a rack from both sides.

Warnings and cautions 13

3 Product specifications
Product dimensions
Table 4 Physical dimensions
Shipping Installed

Rack 85.35 x 50.87 x 35.43 inches (h x d x w) 216.80 79.00 x 44.30 x 23.54 inches (h x d x w)200.66
x 129.20 x 90 cm x 112.52 x 59.78 cm

Product weight
The weight varies depending upon the number of racks, couplets and storage.
Table 5 Weight specifications
1 Phase 3 Phase

kgs lbs kgs lbs

Single couplet 430.9 947.9 430.9 947.9

Single couplet with maximum storage added to couplet 544.2 1197.4 544.2 1197.4

Two couplets 682.0 1500.4 682.0 1500.4

Two couplets with maximum storage added to couplets 908.7 1999.3 908.7 1999.3

Power/PDU requirements
Two power outlets are required for each couplet. But it is strongly recommended that each rack
be installed with four outlets to allow for ease of expansion, even if the rack has only one couplet.

Power specification
The power factor is close to unity.
Miniature Circuit Breakers (MCBs), type C, are required to prevent tripping with the initial power
on surge of the racks.
Table 6 Power specification at 220V
Single rack configuration A W VA BTU/hour

1 couplet with minimum storage 15.95 3477.53 3509.55 13177

1 couplet with maximum storage 21.30 4645.10 4687.87 15858

2 couplets with minimum storage 28.54 6223.06 6280.36 23580

2 couplets with maximum storage 39.25 8558.20 8637.00 29218

Table 7 Power specification at 240V

Single rack configuration A W VA BTU/hour

1 couplet with minimum storage 14.64 3477.57 3513.45 13191

1 couplet with maximum storage 19.56 4645.14 4693.06 15858

2 couplets with minimum storage 26.20 6223.14 6287.34 23606

2 couplets with maximum storage 36.03 8558.28 8646.58 29218

14 Product specifications
PDU options
Two different types of PDU are available. HP’s standard “Modular” PDUs and HP’s “Intelligent
Modular” PDUs.
For further information on PDU features, refer to http://www.hp.com.
Each HP StoreOnce 6500 rack is supplied with four PDUs that are connected to four pairs of
extension bars.

IMPORTANT: You must specify which power option will be used when placing the order for the
HP StoreOnce Backup.
Table 8 Standard Modular PDU options
North America and Japan International

Output 24A 1Ø 200-240V 41.52A 3Ø delta 32A 1Ø 200-240V 16A 3Ø wye

208V 380–415V

Connector plug type 3.6m attached cable, 3.6m attached cable, 3.6m attached cable, 3.6m attached cable,
L6-30P NEMA L15-30P IEC309-32A IEC 60309 4 pole, 5
Splashproof (IEC wire, 380-415VAC,
332P6S) 16A, Splashproof (IEC
516P6S)

Facility Power NEMA L6-30R 208V 3 phase 3 pole IEC60309 2 pole, 3 IEC60309 4 pole, 5
Connection 4 wire (Delta) NEMA wire, 200- 240VAC, wire, 380-415 VAC,
L15-30R 32A IEC 332C6S, 16A IEC 516C6S,
332R6S, or equivalent 516R6S, or equivalent

Number of PDUs per 4 4 4 4

rack

Number of sockets 4 4 4 4
required per rack

Part number 252663-D74 AF512A 252663-B33 AF513A

Table 9 Extension Bars for Standard Modular PDUs

HP Two C13 PDU Extension Bars(All Regions)

Input/Output Connections Each extension bar has a C-19 input and 7 C-13
receptacles

Number per rack Four pairs

Part Number AF500A

Table 10 Intelligent Modular PDU options

North America and Japan International

Output 24A 1Ø 200-208V 41.52A 3Ø delta 32A 1Ø 200-240V 16A 3Ø wye

208V 380–415V

Connector plug type 3.6m attached cable, 3.6m attached cable, 3.6m attached cable, 3.6m attached cable,
L6-30P NEMA L15-30P IEC309-32A IEC 60309 4 pole, 5
Splashproof (IEC wire, 380-415VAC,
332P6S) 16A, Splashproof (IEC
516P6S)

Power/PDU requirements 15
 Table 10 Intelligent Modular PDU options (continued)
North America and Japan International

Facility Power NEMA L6-30R 208V 3 phase 3 pole IEC60309 2 pole, 3 IEC60309 4 pole, 5
Connection 4 wire (Delta) NEMA wire, 200- 240VAC, wire, 380-415 VAC,
L15-30R 32A IEC 332C6S, 16A IEC 516C6S,
332R6S, or equivalent 516R6S, or equivalent

Number of PDUs per 4 4 4 4

rack

Number of sockets 4 4 4 4
required per rack

Part number AF520A AF522A AF525A AF526A

Table 11 Extension Bars for Intelligent Modular PDUs

Standard Extension Bars for iPDUMonitored as single load
segment only

Input/Output Connections Each extension bar has a C-19 input and 5 C-13
receptacles

Number per rack 4 pairs

Part Number AF528A

NOTE: The following extension bar kit is not compatible with the HP StoreOnce 6500 Backup
due to physical size constraints:
HP 5xC13 Intelligent PDU Extension Bars G2 Kit (Part number AF547A)

16 Product specifications
4 Connecting to your network
IMPORTANT: Please take time to read this chapter before completing the Network checklist at
the front of this document, see Network requirements (page 9).
Each couplet is a paired combination of two nodes that are directly connected in failover pairs. If
one node fails, the system is designed to failover to the other node without any external interaction
from the customer. The HP StoreOnce Backup uses a concept called a Virtual Interface (VIF) to
make this possible.
In very simple terms:
• The physical IP addresses relate to the physical ports that are used to connect the HP StoreOnce
Backup to the customer's network.
• The Virtual Interface (VIF) addresses are the IP addresses that the customer uses to connect to
the StoreOnce Management Console (GUI and CLI) - this is the Cluster Management IP - and
to target backup, replication and StoreOnce Catalyst Copy jobs - these are the Data VIF IPs.
Because these are never directly linked to a physical port they continue to function correctly
in the event of node failure.
For a more detailed discussion of how VIFs and IP addresses are used see Understanding VIF
addresses (page 19).

What is currently supported

• IPv4 and IPv6 is supported.
• IPv6 is only available for low bandwidth activities, low bandwidth StoreOnce Catalyst backup,
StoreOnce Catalyst Copy and NAS/VTL Replication and the StoreOnce CLI and GUI. It does
not support NAS backup. (VTL backup is only available over FC.)
• DNS is supported.
• There may be only one Management subnet, which provides access to the StoreOnce CLI and
GUI, and that must be configured on a port set that is not VLAN enabled. This is typically on
a 1 Gbit Ethernet IPv4 or IPv6 network. Data may also be sent across this network, if configured
to do so.

NOTE: A port set refers to the physical ports to which the subnet connects.

• The number of port sets that can be created is restricted to three by the requirement for network
bonding on each port set. For example, Management may be configured across one pair of
1 Gbit Ethernet ports, backups may be configured across the pair of 10 Gbit Ethernet network
ports, and StoreOnce Catalyst copy and replication may be configured across the remaining
pair of 1 Gbit Ethernet network ports.
• Port sets that are not VLAN-enabled may be configured with one Subnet that uses the IPv4
protocol and one subnet that uses the IPv6 protocol, this is referred to as dual stack IP
configuration.
• Port sets that are VLAN enabled may be configured with multiple virtual subnets and each
VLAN tag can support an IPv4 and an IPv6 subnet (up to a maximum of 128 VLANs across
the whole cluster).
• A network gateway may be optionally configured in all subnets. This default network gateway
will attempt to route any network traffic to IP addresses that are not in the configured subnets.
If both IPv4 and IPv6 subnets are configured, one IPv4 and one IPv6 subnet must be designated
as containing the default gateway.

What is currently supported 17

 • StoreOnce software version 3.13.x and later supports Static Routing. This feature is available
for the Management network subnet only of HP StoreOnce 6500 and B6200 systems. It may
be required where a Data subnet is configured for access across the WAN, and the
Management subnet also requires access to a network that is not accessible via the configured
default gateway (which is on the Data subnet). An example would be where the AD server is
on an isolated management network subnet with routing restrictions.
• The network configuration applies to all nodes in the cluster. For example, you cannot have
separate network configurations for each couplet in the cluster.
• The IPSec protocol is supported for subnet Data In Flight encryption. This feature requires a
Security Pack license on each couplet in the cluster.
• IPSec cannot be configured on a management only subnet and it cannot be configured on an
IPv6 subnet.

What is not currently supported

• DHCP is not supported.
• There is no VTL support on Ethernet using the iSCSI protocol.

Physical Ethernet connection requirements

Be aware of the following when preparing the network environment.
• All network subnets must use bonded ports to ensure high availability in the event of failover.
Incorrect cabling can negate the high availability infrastructure of the product.
• There should ideally be two switches for each network to which you are connecting.
• For EACH bonded pair of cables, the first cable should be connected to Switch 1; the other
cable should be connected to Switch 2. Note that for Mode 4 (LACP) bonding this is only
possible if the two switches are joined via a Virtual Switch Link.
• If using separate subnets for data and management and multiple external switches are used,
these switches must support a Multi Chassis Link Aggregation protocol that is compatible with
the rest of the customer’s network switch infrastructure.
• StoreOnce software version 3.13.x and later allows you to define the amount of data contained
in an Ethernet frame, the default it 1500 bytes. Larger size frames, often referred to as Jumbo
frames, can improve performance of the Port Set; the maximum is 9000 bytes. Smaller frames
are also supported; the minimum is 1280 bytes.

IMPORTANT: Other devices on the network (clients and switches) must also be configured
to enable Jumbo frames for transfer of frames larger than 1500 bytes to be possible and to
avoid packets fragmenting or dropping.

• When using the 10 Gbit Ethernet network, SFP+ transceivers are required. These are supplied
with the product, two for each node in a couplet.

18 Connecting to your network

 • The 1 Gbit Ethernet ports have an RJ45 connection type; CAT6 is recommended, CAT5E is
the minimum requirement.

Understanding Virtual Interface (VIF) addresses

The VIF addresses are key to ensuring continued availability in the event of failover and are assigned
as part of the network configuration process.
There are two instances of VIF addresses: the Cluster Management IP address and Data VIF IPs.
• Cluster Management IP address: The StoreOnce Management Console uses the Cluster
Management IP address to access the Backup System from the customer’s network for all
manageability tasks. Because this Cluster Management IP address is dynamic on the system,
it can be active on the master node and passive on the other nodes, but should the master
node fail for any reason the Virtual Management Console simply moves to another node and
can still be accessed using the same Cluster Management IP address.
There is only one Cluster Management IP address per HP StoreOnce Backup (the cluster), but
each node requires a physical connection to the Management subnet and the Cluster
Management VIF IP address must be in the same subnet range as the Management subnet.
Assuming that the Management Console requires access to the external network (to allow
access to the StoreOnce CLI and GUI), the Management subnet should use the same IP address
protocol as the DNS servers.
• Data VIF IPs: The Data VIF IP address is associated to a service set, which is the set of services
(VTL, NAS, StoreOnce Catalyst, Catalyst Copy, replication and so on), available for a node.
Should the physical node fail, the service set will failover to the other node in the couplet and
the Data VIF IP address will also failover to be used by the corresponding physical ports on
the other node. No change is needed to the IP address of the service set, allowing hosts and
the HP StoreOnce Backup to function correctly. Each couplet has two nodes and, therefore,
two service sets. The number of Data VIF IP addresses per service set depends upon the number
and type of data subnets that have been configured.

IMPORTANT: The Cluster Management IP address is the address that you need to access the
StoreOnce Management functions. The Data VIF IP addresses are the IP addresses that you need
to configure Catalyst and NAS backup targets, VTL and NAS replication configurations and Catalyst
copy jobs The HP service engineer will leave you with a record of these addresses after installation
and you can also use the StoreOnce CLI (command line interface) or StoreOnce GUI to display
them.

Number of physical ports required

You should ensure that you have sufficient IP addresses to cover both the physical IP and the virtual
IP addresses that the HP StoreOnce Backup requires during network configuration. The number of
IP addresses that you require depends upon the number and type of subnets that you configure,
and the number of couplets that you have installed.

Understanding Virtual Interface (VIF) addresses 19

 The number of physical connections that are required depends upon the portsets that you intend
to configure for each subnet and the number of couplets in the system. This number should not be
confused with the number of IP addresses required.
Table 12 Number of physical network ports required per portset
Port Set Traffic type One couplet Two couplets Three couplets Four couplets

1 Gbit Ethernet 2 per node Management 4 8 12 16

ports only

10 Gbit Ethernet 2 per node Data only 4 8 12 16

ports

10 Gbit Ethernet 2 per node Data only 4 8 12 16

ports

1 Gbit Ethernet 4 per node Management 8 16 24 32

ports and Data

1 Gbit Ethernet 3 per node Management 6 12 18 24

ports and Data

NOTE: To calculate the total number of physical connections required, add the totals in the
appropriate column. For example, on a 4–couplet system with Management on two 1 Gbit Ethernet
ports, Data on the other two 1 Gbit Ethernet ports and Data on the two 10 Gbit Ethernet ports, 48
physical connections are required.

Network bonding modes

Each set of network ports on the appliance can be configured either on separate Subnets or in a
bond with each other (1 Gbit and 10 Gbit ethernet ports cannot be bonded together).
Three bonding modes are supported:
• Mode 1 (Active/Backup)
This is the most simple bonding mode; it allows network traffic via one active port only and
requires no specific extra switch configuration. It is recommended for simple network
connections, if the active network link fails then traffic moves to the backup port.
• Mode 4 (IEEE 802.3ad Dynamic Link Aggregation)
This bonding mode is also known as LACP and requires a special external switch configuration.
It provides a link aggregation solution, increasing the bond physical bandwidth, but only
works if all the ports in the bond are connected to one switch or switches joined by an
interswitch link. It is recommended when:
◦ The customer wants to increase throughput to the StoreOnce appliance.

◦ Trunks between switches on the customer network already use LACP mode.
The LACP protocol only works when it is configured on both the network switch and StoreOnce
end of the connection. Please refer to your switch documentation for information on LACP
configuration.
• Mode 6 (Active Load Balancing)
This mode provides a load balance solution. It does not require specific external switch
configuration but does require the switch to allow ARP negotiation. It can be used in a 2–switch
configuration.
This configuration is generally recommended for backup data performance and also for
resiliency of both data and management network connectivity. However, in some environments
ARP packet negotiation may be disabled within the network infrastructure, so this mode may
not be appropriate.

20 Connecting to your network

 NOTE: When using bonded ports the full performance of bonded links are only realized if multiple
host servers are providing data, otherwise data will still use only one network path from the single
server.

Subnets and IP address requirements

The total number of IP addresses required for your configuration depends upon the type of each
subnet and how they are configured.
Use the following guidelines to develop a list of subnet details for the HP engineer:
• The Management subnet requires one IP address per node (as well as the Management VIF).
This should be IPv4 or IPv6 and should be the same protocol as DNS servers.
• Dual stack IP configuration, where a subnet for IPv4 and a subnet for IPv6 may be configured
on the same Port Set, is supported for Data subnets or a Management with Data (Both) subnet.
• Data subnets that are not VLAN enabled require one physical IP address per node and one
virtual IP address per node.
• Data subnets that are VLAN enabled require one IP address per node and a VLAN tag ID.
• When the network subnet is configured, you are prompted to provide an IP address for a
gateway, which will be used to route management and/or data traffic to and from an external
network. In addition, two network subnets will be designated as containing the default
gateways; one for IPv6 and one for IPv4 subnets.
• StoreOnce software version 3.13.x and later supports Static Routing. This feature is available
only for the Management network subnet of HP StoreOnce 6500 and B6200 systems. It may
be required if access to the StoreOnce management interface is required from networks that
are not accessible via the configured gateway on that network; for example, where the AD
server is on an isolated management network subnet with routing restrictions. Up to 10 IPv4
or IPv6 static IP addresses may be defined for the Management subnet.
• A Domain Name is optional.

VLAN Subnets with HP StoreOnce Backup

There is a fixed number of available physical NIC ports on the HP StoreOnce Backup, defined by
the number of 1 Gbit ports plus 10 Gbit ethernet ports, therefore there is a limit on the number of
physical Subnets to which the HP StoreOnce Backup can be directly connected. If your network
requires more Subnets than this—for example, twenty—the network administrator can define 20
VLANs, each with its own Subnet and, typically, use the 10 Gbit ethernet bonded link to the HP
StoreOnce Backup as a trunk.
To do this, the network administrator sets up the switches with the necessary VLANs and identifies
20 tags. (The tag values can be any integer between range 2-4094.) The ports on the network
switch to which the StoreOnce Backup connects must be trunked and tagged. Then using the
StoreOnce CLI, the HP StoreOnce administrator modifies the network configuration by first defining
the Port Set for the physical 10 Gbit ethernet link and making it VLAN enabled, and then configuring
each of the twenty VLAN Subnets to use that Port Set.

VLAN guidelines
IMPORTANT: VLAN Subnets are only used for data. It is not permitted to configure VLAN Subnets
on a Port Set that is used for Management.

Subnets and IP address requirements 21

 The following guidelines apply:
• The user can configure up to a total of 128 different VLAN Subnets on each StoreOnce Backup;
the VLAN Subnets may be consecutive or non-consecutive.
• The user can configure all VLAN Subnets on one Port Set or divide the VLAN Subnets over
multiple Port Sets.
• It is not permitted to configure VLAN Subnets on a Port Set that uses Mode 6 network bonding
or on a Port Set that is used for Management .
• Each VLAN tag interface is configured using the VLAN ID index, which is the same as the
switch VLAN ID number and must be an integer from 2 to 4094.
• Each VLAN tag interface can configured for use with one IPv4 and one IPv6 subnet.
For example, if a VLAN tag ID was configured for use with ports eth 0 and eth1 on IPv4, it
can also be configured for use on IPv6 with that Port Set but it cannot be used with any other
Port Set.
• The user can add/delete/modify the VLAN network configuration without interrupting
non-affected network configuration on the appliance.
• VLAN tagging does not increase bandwidth because the bandwidth is bound by the physical
speed of the Port Set. The number of open streams is bound by the specification for the
StoreOnce appliance.
• StoreOnce monitoring is on the physical Port Set, not on each VLAN Subnet.
• VLAN tagging is not a multi-tenancy solution. Once configured, all StoreOnce services can
bind / listen to all VLAN Subnets. For example the NAS shares are available on all configured
Subnets, and permissions are required to regulate access to shares.

Example network environment

In the following example the following Port Sets are configured on the StoreOnce Backup:
• Two DNS IPv4 servers and a Management IPv4 VIF that applies to the whole cluster
• eth0 and eth1 are used for the Management subnet, which uses the IPv4 protocol. This portset
cannot be VLAN enabled because it is used for the Management subnet. (This Port Set could
be configured to take both Management and Data; in which case it could support one more
IPv4 or IPv6 subnet.)
• eth 2 and eth3 are used for the StoreOnce Catalyst Copy and Replication subnet and provide
the default gateway to the WAN. This portset is not VLAN enabled and can, therefore, support
one IPv4 and one IPv6 Data subnet. We shall configure one IPv4 subnet only and apply Mode
6 bonding to the Port Set..
• eth5 and eth7 are used for Backup subnets. This portset is VLAN enabled and shall be used
to support one IPv4 and one IPv6 VLAN subnet. We shall set up both VLAN subnets initially
using the wizard, and then illustrate how to modify the configuration file to add a third VLAN
subnet after installation.

NOTE: The following diagram shows the connections on one node only. The same connections
apply to all nodes in the cluster.

22 Connecting to your network

 Figure 2 Network example

Understanding static routing (HP 6500 and B6200 only)

The Static Routing feature allows the user to define a path so that the StoreOnce Backup can
connect to a network that is not directly accessible from any of the gateways that are already
configured. It is available for the Management network subnet of the StoreOnce 6500 and B6200
systems only. It may be required where a Data subnet is configured for access across the WAN,
and the Management subnet also requires access to a network that is not accessible via the
configured default gateway (which is on the Data subnet). An example would be where the AD
server is on an isolated management network subnet with routing restrictions.
in the following example:
• The Data subnet has been configured on bonded ports eth5 and eth7 to use the gateway
1.1.1.3 which gives access across the WAN. This gateway has also been configured as the
default gateway.
• The Management subnet has been configured on bonded ports eth0 and eth1.
• The company wishes to use a Management workstation on a 192.168.1.7 network and has
configured a gateway to access this network (192.168.1.1).
• The company also requires access to a second management network where the AD server is
located.on a 2.2.2.x network.
• To achieve this it configures static routing for the management subnet, either directly to the
AD server at 2.2.2.5 or to the 2.2.2.x network, using the gateway 2.2.2.1..

Understanding static routing (HP 6500 and B6200 only) 23

 Figure 3 Static routing on the Management subnet

Configuring static routing

Up to 10 static routes (IPv4 and/or IPv6) may be configured via a gateway to a specific end device
IP address or subnet.
There are four parameters for each static route:
• Protocol: IPv4 or IPv6
• Target IP address: This defines the IP address of the target, which may be a specific IP address
or the subnet on which it is located. The final value(s) in the IP address indicates whether this
is a host (specific value) or a subnet (value = 0). For example:
◦ xxx.xxx.xxx.0 indicates any target on the specified IPv4 subnet.

◦ xxxx:xxxx:xxxx:xxxx::0 indicates any target on the specified IPv6 subnet

• Netmask/Prefix: This is either the Netmask (IPv4 only) or Prefix (both protocols) that defines
the range of IP addresses that are available in the subnet to which the route is being created
(prefixes are 1-32 for IPv4, 1-128 for IPv6).
Be aware that the StoreOnce software always converts the netmask to prefix (CIDR) format.
Regardless of how you enter the information when you configure the routing, it will display
in CIDR format on the Network Configuration-Status tab of the StoreOnce GUI. Also, the

24 Connecting to your network

 netmask/prefix is not used when a specific end device IP address is provided for the Target
IP address. That field is blank on the Status tab.
• Gateway Address: This is the address of the gateway via which traffic will be routed to the
target host or subnet. This address must be in the same range as the current subnet.
For more information about configuring static routing using the StoreOnce GUI, refer to the online
help or the HP StoreOnce 6500 and B6200 Backup User Guide.
To configure static routing using the StoreOnce CLI use the command:
net add route <configName> <subnetName> [params]
• Example 1: To add a static route to machine 10.11.12.3/16 via gateway 192.15.32.2
net add route myconfig subnet1 target 10.11.12.3 prefix 16 gateway 192.15.32.2

• Example 2: To add a static route to 65,536 addresses in subnet 10.11.0.0 via gateway
192.15.32.2
net add route myconfig subnet1 target 10.11.0.0 netmask 255.255.0.0 gateway 192

• Example 3: To add a static route to subnet 2001:DB8:: via gateway feed:bead::1

net add route myconfig subnet1 target 2001:DB8:: prefix 64 gateway feed:bead::1

Reserved IP address range

The HP StoreOnce Backup uses the 10.154.x.x ip range for its internal network. This means that
this IP address range is not available for the customer's network. It may cause conflict and
unpredictable results if a customer network uses the 10.154.x.x ip range.

Firewalls
Customers who connect StoreOnce products to other StoreOnce products for Replication or Catalyst
Copy operations or restores to clients from StoreOnce Catalyst stores or NAS Shares, may have
firewall settings to restrict network access to only allow certain traffic through the network.
For multi-node systems, It is recommended that all of the IP addresses configured for the StoreOnce
cluster, which includes both physical and virtual IPs for source and target, are allowed within the
firewall settings to ensure network connectivity.

Reserved IP address range 25

5 Fibre Channel connection
VTL library emulation is supported only on Fibre Channel; StoreOnce Catalyst stores are supported
on Ethernet and Fibre Channel. NAS is not supported on Fibre Channel. The StoreOnce
Management Console and some of the other StoreOnce features, such as replication and Catalyst
Copy, always require an Ethernet connection. When using FC to back up hosts, you should still
connect to an Ethernet port.
The physical FC connection to the HP StoreOnce Backup is straightforward; there are four FC ports
per node. However, care must be taken to ensure there is no single point of failure in switch or
fabric zoning that will negate the failover capabilities of the HP StoreOnce Backup and its autonomic
restart ability.
Conformance to the following rules will help to ensure successful failover
• Fibre Channel switches used with HP StoreOnce must support NPIV. The preferred topology
uses NPIV (N_Port ID Virtualisation). Direct attach (private loop) and direct attach (point to
point) topologies are not supported. For a full list see http://www.hp.com/go/ebs.

NOTE: The HP Brocade SAN Switches support NPIV natively but the Cisco SAN Switches
require that it be turned on on each port used

• StoreOnce Catalyst over Fibre Channel functions the same as StoreOnce Catalyst over Ethernet.
The backup application will not perceive a difference. However, some configuration is required
to set up the backup and restore connections between the ports on the HP StoreOnce Backup
and the ports on the client servers. This is done using the Fibre Channel Settings tab on the
StoreOnce GUI.
• Virtual library devices are assigned to an individual interface. Therefore, for best performance,
configure FC ports and balance the virtual devices across interfaces to ensure that one link is
not saturated whilst others are idle.
• Use WWPN zoning (rather than port based). This keeps the backup/restore environment
simple and less susceptible to the effects of changing or problematic SANs.
• Ensure that there are two switches in each fabric.
• When using switched fabric mode, Fibre Channel devices should be zoned on the switch to
be only accessible from a single backup server device. This ensures that other SAN events,
such as the addition and removal of other FC devices, do not cause unnecessary traffic to be
sent to devices. It also ensures that SAN polling applications cannot reduce the performance
of individual devices.

Connecting the Fibre Channel cables (optional)

If VTL libraries or StoreOnce Catalyst over FC stores are to be used, connect cables to the FC ports
as shown in the diagram below.

26 Fibre Channel connection

 Figure 4 Fibre Channel cabling to each node

1. Identified as FC Port 1 on the StoreOnce GUI

2. Identified as FC Port 2 on the StoreOnce GUI

3. Identified as FC Port 3 on the StoreOnce GUI

4. Identified as FC Port 4 on the StoreOnce GUI

FC Login Considerations with StoreOnce Catalyst

It is important to determine the number of concurrent backup and restore streams required for each
port and, where necessary, configure the StoreOnce Backup to accept the required number of FC
logins from the clients or hosts.
• On Linux it is possible that a single client HBA port talking to a single StoreOnce HBA port
can open multiple concurrent connections; that is backup and restore streams. On Windows
this is not possible; Windows has a queue depth of 1.
• Catalyst over FC implements a multi-LUN solution to allow multiple simultaneous connections
from a Windows client. By presenting multiple LUNs a host port can open multiple simultaneous
connections to a target StoreOnce port. The Devices per Initiator Port value in the Fibre Channel
Settings determines the number of backup and restore connections that are allowed — for
each client login — to that port on the StoreOnce Backup. This value should be increased if
multiple concurrent backup streams are required. Note that the maximum allowed is 64.
If a StoreOnce target port is used ONLY for Linux backups the Devices per Initiator Port can
be left at 1.
If a StoreOnce target port is used for Windows backups the Devices per Initiator Port must be
calculated, as described below.
The number of paths available to a particular client is calculated as:
number of client ports zoned * number of StoreOnce node ports zoned
* devices per initiator port

Table 13 Example relationships between devices per initiator port and number of connections on
Windows and HP-UX
Number of concurrent
backup and restore sessions
Client-side HP StoreOnce Backup Devices per Initiator port (per service set)

1 port zoned to 4 ports 1 4

2 ports zoned to 4 ports 1 8

2 ports zoned to 4 ports 8 64

2 ports zoned to 2 ports 4 16

FC Login Considerations with StoreOnce Catalyst 27

VTL port assignment considerations
There are two FC cards for each node in a couplet and, therefore, four FC ports on each node.
When creating a library the user may select individual drives or FC ports 1&2, FC ports 3&4 or
FC ports 1,2,3&4. Be aware that port 1 and port 3 are on the first FC card, which is in slot 2;
port 2 and port 4 are on the second FC card, which is in slot 3. It is important to ensure that the
system has been cabled correctly when connecting to the FC SAN. If the user wishes to select one
of the combined port options, both FC cards must be connected.
Drives can only appear on one port, so when you choose a pair of ports, drives are automatically
distributed evenly across both ports to ensure best performance and failover. After creating the
library, it is possible to change the drive assignments using the Edit function on the Interface
Information tab for the selected library.

28 Fibre Channel connection

6 Preparing for installation
The customer should ensure that a keyboard and monitor are available for use as a management
console during the initial configuration stage.

NOTE: HP does not recommend using a KVM installed in the rack because this will cause problems
when a second couplet is added. In a fully expanded rack there is no space for locating a KVM
within the rack.
The customer should also complete the checklists in the rest of this document and present them to
the HP service engineers when they arrive to install and configure the system.
All other tools are provided by the HP service specialist.

Related information
The following HP StoreOnce Backup documentation is available.
• HP StoreOnce 6500 and B6200 Backup User Guide
• HP StoreOnce Backup CLI Reference Guide
• HP StoreOnce Backup Linux and UNIX Configuration Guide
• HP StoreOnce Software Release Notes
Use the following link to access appropriate documents for your product:
www.hp.com/go/storage/docs

Licenses
There are two types of license:
• Full license (not time limited)
• Instant on or Demo (time limited to 90 days): This allows you to try out StoreOnce Catalyst
and VTL and NAS Replication functionality before paying for a full license. (Security features
and capacity expansion are not included in the Demo license.
The HP StoreOnce Backup licensing requirements are:
• All capacity expansion must be licensed. Each storage expansion kit contains a license that
must be loaded.
• No licensing is required for VTL or NAS emulations.
• VTL and NAS replication requires a license (per couplet) on the target system.
• StoreOnce Catalyst devices require a license for backup and for copy, so licenses must be
installed on both origin and destination systems. A StoreOnce Catalyst license, if required,
must be installed on every couplet in the cluster. Without a StoreOnce Catalyst license for
each couplet, the StoreOnce Catalyst feature is reported as unlicensed for the entire HP
StoreOnce Backup.
• Security features (Data at Rest Encryption, Data in Flight Encryption, and Secure Erase) require
a Security license. A Security license, if required, must be installed on every couplet in the
cluster. If you do not add a Security license for each couplet, the Security feature is reported
as unlicensed for the entire HP StoreOnce Backup.

Related information 29
User roles and accounts
Two roles define the permissions associated with a user; admin and user. Two default user accounts,
one for each role, are created automatically when the system is installed.
• Administrator: Authorized users can create and edit management and StoreOnce functions
via the GUI and CLI. The default login and password are Admin and admin. The permissions
role of the Administrator is admin.
• Operator: This account limits access to the GUI and CLI to monitoring and viewing. The default
login and password are Operator and operator. The permissions role of the Operator is user.
It is good practice to determine what other users will be required and what access to the system
they should have as part of the planning process. In particular, will the HP StoreOnce Backup be
added to an Active Directory Domain?
The following AD domain details will be required to configure AD.
• The AD domain name
• The user name and password of the Domain Administrator or a delegated user with Domain
Administrative rights
• The type of network used by the domain server, IPv4 or IPv6
Once the StoreOnce Backup has been joined to an AD domain, you can configure external users
or external groups on the StoreOnce Backup. The users or groups must already exist on the AD
domain. You can add AD domain users or groups with access to all StoreOnce features or you
can add them as Local Administrators for the CIFS server only.
Only the name is required to configure AD users or groups on the StoreOnce Backup; passwords
are configured on the AD domain server.

Remote Support
The Remote Support feature introduced with StoreOnce software version 3.11.0 enables the
StoreOnce appliance to pro-actively "call back" to HP if issues arise on the system, if configured
to do so. It provides the ability for hardware error messages, alerts and warnings, to be transmitted
automatically to HP Support, who can then help the customer take the appropriate action to remedy
the error. This is of particular benefit in the StoreOnce backup environment, where the StoreOnce
appliance may not be constantly monitored by the customer.
Currently, there is no ability for HP Support to communicate directly with the HP StoreOnce Backup
via the Remote Support feature.

IMPORTANT: The use of this feature requires the customer to provide a proxy server path to the
internet, in order for the StoreOnce Backup to communicate back to HP Support.
The Remote Support feature provides an alternative to HP Support tools that use SNMP. It also
provides a mechanism for storing some StoreOnce bundled serial numbers on the StoreOnce GUI.
Even if you do not intend to use the HP Remote Support feature, HP strongly recommends that you
use the HP Remote Support pages in the GUI to record warranty serial numbers and product
numbers. This is because warranty entitlement for most products is based on bundled serial and
product numbers and this is the information that HP Support will request if you raise a Support call.
There is currently no facility on the StoreOnce GUI to enter warranty serial numbers and product
numbers for additional storage and network switches. The HP service engineer will provide labels
to record this information after installation.

30 Preparing for installation

7 About this guide
Intended audience
This guide is intended for customers so that they can prepare for HP service specialists to install
the HP StoreOnce Backup.

Related documentation
In addition to this guide, the following document provides related information:
• HP StoreOnce Backup CLI Reference Guide: This guide contains a list of the available CLI
commands with instructions on using them.
• HP StoreOnce 6500 and B6200 Backup User Guide: This guide contains detailed information
on using the Web Management Interface. It also contains troubleshooting information, including
details on replacing failed or failing hard disks.
Use the following link to access appropriate documents for your product:
www.hp.com/go/storage/docs
You can also find these documents from the HP Support Center website:
http://www.hp.com/support/
Query on your product name and then select the Product Manuals link.

HP websites
For additional information, see the following HP websites:
• http://www.hp.com
• http://www.hp.com/go/ebs
• http://www.hp.com/go/storage
• http://www.hp.com/service_locator
• http://www.hp.com/support
• http://www.hp.com/support/downloads

Intended audience 31
8 Documentation feedback
HP is committed to providing documentation that meets your needs. To help us improve the
documentation, send any errors, suggestions, or comments to Documentation Feedback
(docsfeedback@hp.com). Include the document title and part number, version number, or the URL
when submitting your feedback.

32 Documentation feedback