Professional Documents
Culture Documents
Final Project On E Banking PDF
Final Project On E Banking PDF
Final Project On E Banking PDF
E-BANKING IN INDIA”
By
Abhinav Tawani
1
SYNOPSIS
A Thesis
2
ON
“Services provided by the bank
through
E-BANKING IN INDIA”
Submitted by
ABHINAV A TAWANI
OSB Aurangabad.
The requirements of
OSB Campus
Introduction
3
E-banking:-
Internet banking (or E-banking) means any user
with a personal computer and a browser can get connected to his
bank -s website to perform any of the virtual banking functions. In
internet banking system the bank has a centralized database that
is web-enabled. All the services that the bank has permitted on
the internet are displayed in menu. Any service can be selected
and further interaction is dictated by the nature of service. Once
the branch offices of bank are interconnected through terrestrial
or satellite links, there would be no physical identity for any
branch. It would a borderless entity permitting anytime, anywhere
and anyhow banking.
The delivery channels include direct dialup connections,
private networks, public networks, etc. with the popularity of
computers, easy access to Internet and World Wide Web (WWW),
Internet is increasingly used by banks as a channel for receiving
instructions and delivering their products and services to their
customers. This form of banking is generally referred to as
Internet Banking, although the range of products and services
offered by different banks vary widely both in their content and
sophistication.
Meaning of E-Banking
E-bank is the electronic bank that provides the financial service
for the individual client by means of Internet.
4
Need of study
• To know the customers perception toward the E-banking
service.
• I am interested in E-BANKING that I am taken this topic.
5
Benefits of study
6
Executive summary
The project Report on:
Project objectives:
Research Methodology:
Primary Data:
7
Internet banking is considered as dependent on awareness
among customers which will be studied with help of different
independent variable. Only the customers of HDFC & ICICI bank
are taken as samples for study.
Secondary data:
Conclusion
The basic objective of my research was to analyze the awareness
among customers for internet banking in INDIA. It gives direction
to research tools, research types and techniques. Although the
findings reveal that people know about the services but still many
people are unaware and many of them are non – users so the
bank should by promotion try to retain the customers. Banks
should look forward to have some tie – ups with other financial
institutions to increase the service base.
8
9
Interim Report
10
A Thesis
ON
“Services provided by the bank
through
E-BANKING IN INDIA”
Submitted by
ABHINAV A TAWANI
OSB Aurangabad.
The requirements of
Table Contents
Chapter 1: Introduction…………………………………………………………16
Chapter 5: Methodology………………………………………………………28
Chapter 5: Questionnaire…………………………………………………..….29
Chapter 7: findings……………………………………………………………38
Chapter 8: Conclusions………………………………………………………39
12
Acknowledgement
I would like to express my gratitude to all those who gave me the
possibility to complete this project.
Signature
Abhinav A Tawani
08OSB201
13
Declaration
I am Abhinav A Tawani this project report is my original work
and have not been submitted in any form as a part of any other
project.
Abhinav A Tawani
08OSB201
14
CERTIFICATE
By Abhinav A. Tawani
15
Bibliography
Book:-
• E-banking in India
• Indian Banking
Links Visited
www.google.com
www.icici.com
www.hdfc.com
www.wikipedia.com
16
Chapter 1
Introduction
E-banking:-
Internet banking (or E-banking) means any user
with a personal computer and a browser can get connected to his
bank -s website to perform any of the virtual banking functions. In
internet banking system the bank has a centralized database that
is web-enabled. All the services that the bank has permitted on
the internet are displayed in menu. Any service can be selected
and further interaction is dictated by the nature of service. Once
the branch offices of bank are interconnected through terrestrial
or satellite links, there would be no physical identity for any
branch. It would a borderless entity permitting anytime, anywhere
and anyhow banking.
The delivery channels include direct dialup connections,
private networks, public networks, etc. with the popularity of
computers, easy access to Internet and World Wide Web (WWW),
Internet is increasingly used by banks as a channel for receiving
instructions and delivering their products and services to their
customers. This form of banking is generally referred to as
Internet Banking, although the range of products and services
offered by different banks vary widely both in their content and
sophistication.
17
Meaning of E-Banking
E-bank is the electronic bank that provides the financial service
for the individual client by means of Internet.
18
Chapter 2
Observation of study
DEFINITION OF E-BANKING
WEBLINKING
A large number of financial institutions maintains sites on the
World Wide Web. Some websites are strictly informational, while
others also offer customers the ability to perform financial
transactions, such as paying bills or transferring funds between
accounts.
WIRELESS E-BANKING
Wireless banking is a delivery channel that can extend the reach
19
and enhance the convenience of Internet banking products and
services. Wireless banking occurs when customers access a
financial institution's network(s) using cellular phones, pagers,
and personal digital assistants (or similar devices) through
telecommunication companies’ wireless networks. Wireless
banking services in the United States typically supplement a
financial institution's e-banking products and services.
Person-to-Person Payments
Electronic person-to-person payments, also known as e-mail
money, permit consumers to send “money” to any person or
business with an e-mail address. Under this scenario, a consumer
electronically instructs the person-to-person payment service to
transfer funds to another individual. The payment service then
sends an e-mail notifying the individual that the funds are
available and informs him or her of the methods available to
access the funds including requesting a check, transferring the
funds to an account at an insured financial institution, or
retransmitting the funds to someone else. Person-to-person
payments are typically funded by credit card charges transfer
from the consumer’s account at a financial institution. Since
neither the payee nor the payer in the transaction has to have an
account with the payment service, such services may be offered
by an insured financial institution, but are frequently offered by
other businesses as well.
21
paise and Internet banking at 10 paise per transaction.
1. Credit Cards: -
The credit card enables the cardholders to: Purchase any item
like clothes, jewellery, railway/air tickets, etc.
Pay bills for dining in a restaurant or boarding and lodging in
hotel
Avail of any service like car rental, etc.
2. Debit Cards: -
3. Smart Cards: -
4. ATM Cards: -
23
Chapter 3
Literature Review
A new review by Tower group of 10 top US e- banking web sites
evaluated several aspects of core online banking components.
Group found that there is difference in terms of actual
functionality and usability. Among different banks and their
services.
The UK's first home online banking services were set up by the
Nottingham Building Society (NBS) in 1983 ("History of the
Nottingham". Retrieved on 2007-12-14.). The system used was
based on the UK's Prestel system and used a computer, such as
the BBC Micro, or keyboard (Tan data Td1400) connected to the
telephone system and television set. The system (known as
'Home link') allowed on-line viewing of statements, bank transfers
and bill payments. In order to make bank transfers and bill
payments, a written instruction giving details of the intended
recipient had to be sent to the NBS who set the details up on the
Home link system.
ICICI Bank
ICICI Bank Online Banking Services provide the largest private
bank in India right here at your desktops. Banking becomes a
pleasure as the transactions and services become instant with
ICICI Bank online Internet banking. The services provided are
totally secure and unique. These cover online account
transactions and operations, credit card and account
applications and payments, share trading and investments
through mutual funds, bill payments, statement generation and
a virtual demo of each service. See in brief in final report.
25
• If you forget your password, you will have written to us using
the "Email Us" option. The Bank will then issue a new
password and send it to your mailing address as per our
records. Kindly check with your branch that this address is
updated...
• Make sure no one can see the account login name or
password you are entering when you log on to
ICICIBank.com.
• Logout of ICICIBank.com before moving on to other
Websites.
• Before leaving the PC please "close" the browser.
• Do not write your ICICIBank.com login name or password
anywhere.
• Do not leave your login name and password such that
someone sitting at your computer could see them.
• Never reveal your ICICIBank.com login name and password
to anyone (no representative of ICICI Bank will ever ask you
for your ICICIBank.com password).
• Notify ICICI Bank immediately if you notice any unusual
account activity.
• Keep all documents that include your account information in
a secure location.
• When you login you can view the date and time of your last
log in.
26
Features offered by ICICI bank for internet banking
HDFC
Net Banking is HDFC Bank's Internet Banking service. Providing
up-to-the-second account information, Net Banking lets you
manage your account from the comfort of your mouse -
anytime, anywhere.
28
Finding
In 2002-2009 the user of the E-banking is increase in more in every
year.
Chapter 4
Objective of study
• Find the customer satisfaction relating to E-banking service.
Limitation of Study
• Banks are not giving me all information about E-banking
services.
Chapter 5
30
Data collection
Primary Data:
Secondary data:
Methodology
Once the findings are finalized by a research, suggestions should
be made for the betterment of enterprise.
o Pie-chart
o Graphs
Questionnaire:-
31
1. Name of the customer:-
a. Yes
b. No
a. Icici
b. Sbi
c. Sbh
d. Axis
e. Union bank
f. Hdfc
a. Service is good
32
b. They provide security
a. poor
b. good
c. Very good
a. Yes
33
b. No
34
Final Report
35
Chapter 6
Data analysis
1) Users of E-banking
Yes 65%
No 35%
Icici 20%
Sbi 30%
Sbh 20%
36
Axis 10%
Union 8%
Hdfc 12%
Yes 60%
No 40%
37
4) PREFERENCE FOR ONLINE SHOPPING
Yes 70%
No 30%
38
5) PREFERENCE FOR ONLINE FUND TRANSFAR `
Yes 35%
No 65%
39
6) SATISFIED CUSTOMERS
Yes 65%
No 35%
40
7) PERFERRED MODE OF PAYMENT (TO BANK)
CHEQUE 50
CASH 25
E-BANKING 25
BETWEEN RS.5-10 11
BELOW RS.5 32
NOTHING 36
42
Chapter 7
Findings
1. In the users ratio of internet banking 65% of customers are
using this service.
2. More banks are connecting to the any software co. to
running the E-banking service. In these services the Sbi
banks is top in service of E-banking.
3. The services that are mostly used by maximum customers
are transactions, online trading, bill payment, shopping etc.
4. The mode of the cash deposit in bank is for use to online
truncation cash, cheque & e-banking.
5. Different banks different charge for online service.
Suggestions
1. To prevent online banking from remaining customers to
prompt this service through advertising co.
2. After repairing this basic deficiency, banks must ensure that
there services is competitive.
3. Banks is not take more charge from there customers.
43
Chapter 8
Conclusion
The basic objective of my research was to analyze
the awareness among customers for internet
banking in INDIA. It gives direction to research
tools, research types and techniques. Although the
findings reveal that people know about the
services but still many people are unaware and
many of them are non – users so the bank should
by promotion try to retain the customers. Banks
should look forward to have some tie – ups with
other financial institutions to increase the service
base.
44