MINUTES OF MEETING HELD ON 18th DECEMBER, 2019

ATTENDEES

1. Samuel Agbarakwe
2. Oreoluwa Adeboye
3. Omolara Ebiesuwa
4. Pius Ebere

OPENING

The meeting commenced at 11:17am with introductory comments from Samuel. During the
meeting everyone agreed on Kawo.ng aims, objectives and vision.

AIMS AND OBJECTIVES:

To provide express delivery to customers on time, at the right place and in the right
condition, and at the right price.

OBSERVATIONS:

At the moment, KAWO.ng is operating at a loss. However, due to some changes in operations
and to staff, the business has attained some stability. Team members identified some of the
decisions that played a key role in this:

 hiring better, committed staff,

 eradicating superfluous expenses due to

o absence of vehicular licenses,

o breaking traffic laws, and

o reneging on delivering goods to customers promptly.

At present, KAWO currently has six (6) steady bulk customers, which represents a large
proportion of its income. It has been observed that some of these customers do not pay
promptly, but in order to encourage their patronage, only slight pressure is put on them to remit
payment at their convenience.

It would seem that, if KAWO where to experience profitable growth, it would behove
management to take steps on certain fronts:

 evaluating and modifying service prices,

  improving quality of service,

 engaging customers, both one-time and regular, better

OREOLUWA/OMOLARA:

REPORT ON RIDERS

At present, KAWO.ng has 3 employed bike riders. They have lent a good impression, by being
punctual to work, going about their tasks honestly and diligently. For every dispatch they have
done so without interruptions, problems or incurring additional expenses. This is a far cry from
the previous dispatch staff. – OREOLUWA.

MAJOR CHALLENGES

 Not enough logistics equipment to handle influx of customers - due to having only
three (3) bikes at hand to serve customers, a large number of orders have had to be
declined. This situation continues to seriously impact and retard the company’s ability to
provide modest coverage to areas of Lagos, such as the Mainland and Island.
o RECOMMENDATION: If the company is to experience growth, more bikes
will need to be procured. As it stands, two (2) bikes out of the three have been
permanently commissioned to handle requests from bulk 1customers who are on
subscription, leaving just one to handle other requests – OREOLUWA.
 Prices not able to provide sufficient profit margin – the current prices are not
adequate to enough to report a profit at the end of a financial period. It has been
proposed that a price review can help to drive the business towards declaring a profit.
This would have been considered where it not for the fact that some customers have left
to patronize other logistics services companies with similar competitive prices –
OREOLUWA.

SERVICES TO CUSTOMERS:

Customer services has improved considerably; erstwhile issues are no longer been encountered,
complaints are almost non-existent, and old customers see fit to continue patronizing KAWO.ng
services - OMOLARA.

ACTION PLAN:

The team has decided to review old/create new policies under the following categories:

 Administration policies

1
Bulk customer: A customer on subscription with KAWO. This subscription is meant for customers who
regularly patronize its services, requiring large orders to be handled and transported frequently, usually daily.
  Financial policies
 Human Resources’ policies
 The organisational structure, Staff duties and governing policies
 Customer policies
 Business policies
 Miscellaneous business policies

These will be decided upon at a later date.

CLOSING:

The meeting ended by 12:30pm