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Arfana Front Page
Arfana Front Page
A Project Report
Submitted by
FATHIMATH ARFANA M A
Ms SAUMYA M
KANNUR UNIVERSITY
MARCH 2020
BONAFIDE CERTIFICATE
This is to certify that the project entitled “A STUDY ON SATISFACTION OF
CUSTOMERS AND SERVICE QUALITY OF LIC WITH SPECIAL
REFERENCE TO KASARAGOD” is a bonafide work of FATHIMATH
ARFANA M A Enrl. No: GK17BS0014” who carried out the project work under my
supervision.
Ms SAUMYA M
SUPERVISOR
Lecturer in Commerce
Dhakheerath Women’sCollege
Kasaragod
DECLARATION
I also declare that this project work has not been submitted by me fully or
partially for the award of any degree, diploma, title or recognition before.
Countersigned
FATHIMATH ARFANA M A
Place: Kasaragod
Date:
ACKNOWLEDGEMENT
Above all I am grateful to my parents and almighty god for the immense
wishing and blessing that gave motivation and confidence to complete
this Project work.
LIST OF CONTENTS
CHAPTER PAGE
NUMBER NUMBER
DETAILS
1 1. INTRODUCTION
1.1. INTRODUCTION TO THE STUDY
1.2. STATEMENT OF THE PROBLEM
1.3. OBJECTIVES OF THE STUDY
1.4. SCOPE OF THE STUDY 1–4
1.5. METHODOLOGY OF THE
STUDY
1.6. PERIOD OF THE STUDY
1.7. LIMITATIONS OF THE STUDY
1.8. CHAPTER SCHEME
6.3 CONCLUSIONS
7 BIBLIOGRAPHY 50
TABLE PAGE
DETAILS
NUMBER NUMBER
GENDER BASED CLASSIFICATION OF
5.1 26
RESPONDENTS
CLASSIFICATION OF RESPONDENTS ON THE
5.2 BASIS OF THEIR EDUCATIONAL 27
QUALIFICATION
CLASSIFICATION OF RESPONDENTS ON THE
BASIS OF THEIR OCCUPATION
5.3 28
CHART PAGE
DETAILS
NUMBER NUMBER
GENDER BASED CLASSIFICATION OF
5.1 26
RESPONDENTS
CLASSIFICATION OF RESPONDENTS ON THE
5.2 27
BASIS OF THEIR EDUCATIONAL QUALIFICATION
CLASSIFICATION OF RESPONDENTS ON THE
BASIS OF THEIR OCCUPATION
5.3 28
5.13 38
INTRODUCTION
CHAPTER-2
THEORETICAL
FRAMEWORK
CHAPTER-3
INDUSTRY PROFILE
CHAPTER-4
COMPANY PROFILE
CHAPTER-5
BIBLIOGRAPHY
CHAPTER-8
APPENDIX