Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

BID Highlights

Bihar State Electricity Board

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 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

BID Highlights
I: Orientation and Directions

1. Ministry of Power, Govt. of India has sanctioned R-APDRP Schemes for Bihar State
Electricity Board against Detailed Project Reports (DPRs) of 71 towns (Project Areas)
of Bihar identified by Power Finance Corporation (PFC), Nodal Agency for R-APDRP,
as eligible for implementation of the scheme under R-APDRP having the criteria of
population of more than 30000 as per census 2001 as laid down by MOP. The list of
towns eligible under R-APDRP for Bihar is given Electric Supply Circle wise and
Electric Supply Area wise of Bihar State Electricity Board as hereunder:

Towns under R-APDRP

Sl. ELECTRIC SUPPLY

TOWN ELECTRIC SUPPLY CIRCLE
No. AREA
Patna PESU (West) PESU Area,
1
PESU (East) Patna
2 Maner
3 Bakhtiarpur
4 Barh
Patna
5 Fatuha
6 Masaurhi
7 Mokama Central Area,
8 Arrah Patna
Bhojpur
9 Buxar
(Arrah)
10 Dumroan
11 Biharsharif
Nalanda
12 Hilsa
(Biharsharif)
13 Rajgir

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 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

14 Gaya
15 Aurangabad
16 Bodh Gaya
17 Daudnagar
18 Jahanabad Gaya
19 Makhdumpur
Magadh Area,
20 Nawada
Gaya
21 Sherghati
22 Warsaliganj
23 Sasaram
24 Bhabua Rohtas
25 Bikramaganj (Sasaram)
26 Dehri
27 Bhagalpur
28 Sultanganj
Bhagalpur
29 Banka
30 Naugachhia
31 Munger
32 Sheikhpura Bhagalpur Area,
33 Bar Bigha Bhagalpur
34 Jamalpur
Munger
35 Lakhisarai
36 Jha Jha
37 Barhiya
38 Jamui
39 Darbhanga
Darbhanga
40 Madhubani Mithila Area,
41 Begusarai Darbhanga
Samastipur
42 Samastipur

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 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

43 Muzaffarpur
44 Hajipur
45 Sitamarhi Muzaffarpur
46 Mahnar Bazar
47 Bairgania
48 Bettiah
49 Motihari
50 Narkatiaganj
51 Raxual
Motihari Tirhut Area,
52 Sugauli
Muzaffarpur
53 Dhaka
54 Bagha
55 Ramnagar
56 Chapra
57 Gopalganj
58 Revelganj
Chapra
59 Sonepur
60 Barauli
61 Siwan
62 Saharsa Saharsa
63 Gogri Jamalpur
64 Khagaria
65 Madhepura
66 Supaul Kosi Area,
67 Purnea Saharsa
68 Forbesganj
69 Katihar Purnea
70 Kishanganj
71 Araria

2. There will be one Centralized Data Centre at SCADA Centre, Patna and one
Centralized Disaster Recovery Centre at Gaya. The Disaster Recovery Center will be
the exact replica of Data Centre.

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 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

3. There will be one Centralized Customer Care Centre (CCC) at Patna. The present
CCC at SCADA centre has 10 agents. This capacity will be augmented to 20 agents
with additional appropriate hardware, software and network as per SRS for Customer
Care Centre. The capacity of the existing IT infrastructure database, hardware and
software can cater only to Patna based consumers. The bidder should propose a
solution to enable the Customer Care Centre cater to the needs of the entire BSEB,
The existing IT infrastructure. (Given in ‘Appendices - Annexure H’ including 10 PCs)
will be integrated into new proposed software, hardware and network, as
appropriate.

4. Meter data captured through GPRS Modem will be transmitted directly to Data
Centre. The elaborations / deviations regarding the specifications of DAS module
may be referred in the ‘SRS Elaboration / Deviations Sheet’ document. The
appropriate connectivity bandwidth would be provided.

5. Servers

The servers proposed as a part of the solution should ensure:

Performance should not downgrade with maximum concurrent users across the
BSEB area.

Horizontal and vertical scalability

High availability including hot redundancy, reliability and serviceability

Adherence to SLAs specified in Appendix C

All the specification mentioned in the RFP /SRS

6. OEM of servers must be a member of Transaction Processing Performance Council

(TPC-C) or Standard Performance Evaluation Corporation (SPEC).

7. Bidders are required to provide minimum usable Storage Area Network (SAN)
Capacity of 75 TB at DC and DR each.

8. Database Servers shall be enterprise level SMP RISC/ EPIC /x86 64-bit processor
based systems. TPC 2006 (or later) benchmark certificate or internal certification
from the OEM for each database servers should be provided and the TPMC
(Transaction per minute Type C) values should be > 1400000 (14 Lacs) for fully
populated configuration.

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 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

9. Application & other servers shall be enterprise level SMP RISC/EPIC/x-86 64-bit
processor based systems. The Application Servers should be capable of minimum
SPEC JBB 2005 rating of 800,000 bops (business operations per second) for fully
populated configuration. Published Benchmark source or internal certification from
OEM should be provided as proof.

10. Performance Parameters for Switches:

Type Port Densities MAC Address VLAN Support

Support Support
Core Switch 200+ (10/100/1000) 64K 4000

Distribution Switch 100+ (10/100/1000) 32K 2000

Layer II Switch 48 (10/100) 8K 255
Access Switch (DMZ) 48 (10/100/1000) 8K 255
Core Switch & MPLS router packet forwarding rate should be minimum 200 Mpps

11. The ITIA will propose bandwidth sizing requirements for all offices to meet the
requirements of the proposed solution to achieve performance level and SLA level
during the entire period of engagement. The ITIA will resource Bandwidth from a
Network Bandwidth Service Provider (NBSP). The BSEB shall pay the bandwidth
charges directly to the Bandwidth Provider. The ITIA would be required to enter into
Tripartite Agreement with BSEB and network bandwidth service provider to manage
and oversee the network bandwidth service provider to ensure performance levels
meeting SLAs. The minimum bandwidth requirements are given below:
No. Office/ Location Type of Connectivity Bandwidth
Requirement
1 Data Centre Internet – Primary Linkage 10 Mbps
Bidder to reassess for
proposed solution

Internet – Secondary 4 Mbps

Linkage (In H/A load Bidder to reassess for
proposed solution
balancing Mode)

MPLS VPN – Primary 8 Mbps

Bidder to reassess for
proposed solution

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 Bihar State Electricity Board:
2 DRC
3 DC / DR Replication
4 Customer Care
Centre
5 Subdivision Office
6 Other Offices
7 From GPRS Modem
to DC/DRC
BSEB
RFP for Appointment of IT Implementation Agency
Secondary Linkage
Internet – Primary Linkage
Internet – Secondary
Linkage (In H/A load
balancing Mode)
MPLS VPN – Primary
Secondary Linkage
Primary Linkage
Secondary Linkage (In H/A
load balancing Mode)
MPLS VPN - Primary
Secondary Bandwidth
MPLS VPN – Primary
Linkage
Secondary Linkage
MPLS VPN – Primary
Linkage
Secondary Linkage
Page vii
2 Mbps
Bidder to reassess for
proposed solution
8 Mbps
Bidder to reassess for
proposed solution
4 Mbps
Bidder to reassess for
proposed solution
8 Mbps
Bidder to reassess for
proposed solution
2 Mbps
Bidder to reassess for
proposed solution
Bidder will size to meet
the RPO & RTO-Refer
SRS (Section 22.6 of
G3)
Bidder will size to meet
the RPO & RTO-Refer
SRS (Section 22.6 of
G3)
2 Mbps
2 Mbps
Min 2 Mbps
Should be assessed by
bidder
512 Kbps
Not required
Should be assessed by
bidder
Date: 10/05/2010
 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

Note:

 Mentioned bandwidths are minimum requirement and in case bidder require higher
bandwidth for meeting the required SLA, the same shall be proposed by the bidder in
bid response
 All the connectivity terminating at DC and DRC should be on fiber, the bidder should
provide sizing documents.

 BSEB reserves the right to ascertain the actual bandwidth usage pattern of the
different offices and if required the bandwidth may be revised accordingly on
mutually agreed terms and condition

 Primary & secondary internet connectivity for DC/DRC should be sourced from two
different ISPs.

12. The details of the office for the WAN Connectivity has been provided in the Annexure
G – List of Office for WAN connectivity. The definition of other office with their
primary locations is as under:

S.No Name of Other Office Primary Location

1. Distribution Center 33/11KV Substation/Section Office

Sub-Division office, Division office and

2. Cash Collection Center Cash Collection Centre which is not
within Sub-Division/Division office.

3. Billing Center All Division offices

4. Stores Centralized Store Centers

Remaining Offices (Head Quarter, Router along with other networking

Zone/Area Office, Circle Office, equipments and network link will be
5.
Division Office (Distribution/ Testing) shared by the offices in the same
and any other BSEB office. premises.

13. The offices located up-to 500 meters from each other would be interconnected on
LAN using Cat6 copper or MM fiber media and collectively treated as one WAN point.
Offices beyond 500 meters would be treated as WAN points and would interconnect
on WAN media.

14. The Recovery Time Objective (RTO) and Recovery Point Objective (RPO) as per SRS.

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15. The cost for mounting Racks for Routers and Switches shall be included with the
respective cost of routers and switches. While the routers and switches may be of
different make but should have the same warranty period.

16. The following will be factored for sizing Data Center and Disaster Recovery Centre
and all its components.

a. Total consumer base and asset base of the entire BSEB will need to be considered
along with the scalability to factor future growth.

b. The increase in consumer base and electrical asset base may be assumed at the
rate of 7.5 % per annum as specified by PFC on the base data provided as on 31st
March 2009 in the RFP upto end of 5 years from the date of live roll out.

c. The bidder will have to size the system keeping in mind the contingencies such as
change in business process and business logic from the date of commencement of
work upto the end of 5 years from date of live roll out.

d. The sizing of servers, applications, operating systems and database for servers,
Anti virus etc shall be done to comply with and maintain the SLAs defined in SRS
document and the scalability factors.

e. The system must comply with the SLAs from the date of commencement of work
upto the end of 5 years from date of complete live roll out of total project.

17. The systems shall be designed independent of number of users using the system.

18. Electronic data migration is required from the existing applications to the new
application systems. Digitization of assets and consumer records (serviced over last
three years) will be needed by data entry / document scanning to create electronic
data for use in various applications and document management system etc.

19. ITIA shall integrate the existing SCADA/DMS system at Patna with the proposed IT
Applications, inter alia, with Energy Audit, GIS, Customer Care Services, Asset
Management and Maintenance Management etc. A provision has to be made to
interconnect SCADA output data in a secure manner to provide access to operational
information on a continuing basis. The BSEB may, during the engagement period of
the SI, commission new applications outside R APDRP scope of applications. The ITIA
will be required to integrate with all such future applications with the applications
provided under R-APDRP without any extra cost.

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20. For SRS Item “MIS 9: Provision of Business Intelligence Tools. This module should
provide Business Intelligence Tools for data mining, analysis, trending, simulation
etc”. –

The following elaboration is the requirements of Item MIS 9:

Provision of Business Intelligence Tools in the SRS and the specifications “Data
stores for transaction processing shall be kept separate from data stores for decision
support” given in System Functionalities section of SRS.

It is clarified that the Business Intelligence tools like Query and Report, On Line
Analytical Processing (OLAP) and Data Mining etc. will be configured and data stores
created in the framework of Data Warehouse. The data on which BI Tools will be
used will require data from disparate source applications and systems. The
Extraction, Transformation and Loading (ETL) Tools will be used to extract, transform
data to establish a common format, scrub and homogenize data, summarize and
aggregate data before loading into Data Warehouse. The data stores for Decision
Support System will form the Data Warehouse. The number of reports will be
unlimited for BSEB.

21. If the MoP, PFC or BSEB issue any amendment to the SRS or RFP till the date of
submission of this bid document, those amendments will become a part of this BID
document and no separate intimation shall be given to empanelled ITIAs. This,
however, will be no reason for any extension of bid submission/ opening date. The
bidders are advised to remain updated with the latest amendments issued by MoP,
PFC & BSEB. The SIs are also advised to check MoP (www.apdrp.gov.in), PFC
(www.pfcindia.com) & BSEB (www.bseb.bih.nic.in , www.bseb.org) websites
regularly for any amendment or addendum.

22. The Bidder should give a declaration on its letter head that its bid does not deviate
from the RFP, the SRS and any addendum to SRS issued by PFC as also any
modification / elaboration or deviation taken by BSEB to SRS or RFP.

23. Bidders shall provide cost for each of the Project Areas in the bid formats. The
financial evaluation of the bid will be done after aggregating the total price quoted
for all the Project Areas. In case any loading would be required for any missing item
as per SRS or RFP the same will be taken into account during evaluation of the Price
Bid. This aggregated total price will be considered for financial comparison of bids.

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24. The Price bid will be quoted using Appendix D (Supplier Response Format) and
Annexure-1 BOM (Bill of Materials).

25. The Appendix L (List of Goods and related Services) will be read along with
Annexure-1 BOM.

26. The Bid Submission Sheets and Price Schedules given in RFP Section V. ‘Bidding
Forms’ should be submitted on Company Letter Head and signed by an officially
authorized representative to sign the bid and stamp it with company seal. All other
pages of the documents – the RFP, the SRS and any addendum to SRS issued by PFC
as also any modification / elaboration or deviation taken by BSEB to SRS or RFP shall
be signed on each page with stamp of company seal by the authorized
representative.

27. Technical proposal should have detailed unpriced BOM with Make, Model and
Quantities of all the items for the proposed solution.

28. The quantities / capacity given in respect of servers for DC / DRC is only indicative
but the bidder shall quote as per the quantity required for proposed solution. For all
other items the bidder shall quote as per quantity / capacity given in BOM.

29. The bidder should, if it feels necessary, study on its own, at its own cost, the existing
status, data, consumer base, geographical spread of the BSEB. The bidder shall
structure their proposal as per the requirement of the system/solution being
envisaged. BSEB under no circumstances shall accept any disclaimers from
Successful Bidder on this account. The out of scope, exclusions and assumptions
having cost implications will not be entertained.

30. The successful Bidder, after the award of contract, will finalize the actual quantities
to be deployed after approval of BSEB before initiating the purchase process of such
items. The payment will be made as per the actual quantity installed during the
execution as per the site requirements. The reduction in prices on account of revised
quantities shall be worked at the unit rates for each item. The other associated
charges like FMS, Project Management, etc. shall also be reduced proportionately.

31. All update/upgrades and maintenance of all software and hardware should be
provided as per SRS Section G-1 Clause 9(D)-Annual Technical Support at
no/without any extra cost.

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32. All equipment shall have onsite warranty from OEM and in accordance with SRS.
OEM certificate needs to be enclosed for after sale support. Successful bidder should
maintain adequate spare parts/hardware to support SLAs throughout contract period.

33. The unit prices mentioned for various components should be the same for all Project
Areas. In case of any variance in unit prices for different Project Areas, the lowest
unit price of equipment mentioned for any Project Area shall be applicable and
payable across all the project areas.

34. Licensing :

a. All the licenses shall be procured in the name of “Bihar State Electricity Board" and
BSEB shall have the sole right to use these licenses.
b. The bidder shall provide enterprise wide license without constraint of number of
CPU / Core / Number of Users / Number of Consumers for all applications except
GIS.
c. The GIS licensing should cover viewing rights to all users and edit/deletion/addition
rights to one identified authorized user at Electric Supply Division level in BSEB.
d. All the licenses shall be owned by BSEB even after the end of period of 5 years
from the date of “GO- LIVE”.
e. The BSEB shall be at liberty to deploy the solution anywhere within the state of
Bihar/license area of BSEB.

35. Application Integration Architecture

The application architecture should be Service Oriented Architecture (SOA) based

that enables the creation of flexible, scalable and loosely coupled interoperable
business services. The application integration architecture will use Enterprise Service
Bus (ESB) that enables Service Oriented Architecture (SOA) to act as an
intermediary layer of middleware through which a set of reusable business services
are made widely available. The architecture exploits web services, messaging
middleware, intelligent routing, and transformation and acts as a lightweight
integration backbone through which software services and application components
flow. The ESB will have ability to connect, mediate and control.

The integration architecture should allow easy manageability, configurability,

scalability and integration of current and future systems which may need to interact
with the core application stack. Hence, the ITIA should ensure that the applications
supplied under the current scope shall be capable of getting integrated with third

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party applications. The architecture of applications provided under this bid should
support all types of interoperability via SOA, Enterprise Application Integration (EAI),
Messaging Queuing, XML based file transfer, Flat file transfer, direct DB access, etc.

36. Appendix J: The Appendix J provides the information as on 31st March 2009.
However, the category of consumers will be ascertained and determined as per the
classification/categorization laid down by Bihar Electricity Regulatory Commission.
(refer attached excel sheet in folder namely BSEB-Appendix-J)

37. Appendix N: The bidder is expected to complete the implementation of Data Centre,
and Customer Care Centre at Patna and pilot project at Fatuha within 12 months
from the date of LOI. The initial priority of the roll out of implementation will be the
towns of Patna, Gaya, Muzaffarpur and Bhagalpur. However, the implementation
work for GIS and modem installation etc will start simultaneously in all project areas
to achieve the deadline of 18 months for project completion.

38. Assignment Period: The ITIA shall ensure to complete the implementation of works
such that the systems GO-LIVE in all the Project Areas within 18 (eighteen) months
from the date of LOI. And the FMS period shall be 5 (five) years from GO-LIVE. The
assignment period shall be inclusive of the Implementation Period and the FMS
Period.

39. Advance Payment: 10% of project cost (excluding FMS & Bandwidth) shall be
payable towards “Initial Mobilization” on issuance of Letter of Award (LoA) by BSEB
and team mobilization by the successful bidder. This 10% advance shall be released
on submission of a Bank Guarantee (BG) of equivalent amount from a Scheduled
Bank. The BG will be released on completion of assignment. The Bank Guarantee
shall be discharged by the BSEB and returned to the ITIA not later than fourteen
(14) days following the date of completion of the ITIA’s performance obligations
including FMS under the Contract, including any warranty obligations.

40. Performance Security: The ITIA shall provide Performance Security of ten (10)
percent of the total Contract Price (as per SCC Clause GCC 16.1). The Performance
Security shall be in the form of Bank Guarantee from a Scheduled Commercial Bank
as notified by Reserve Bank of India. The ITIA shall, within 14 days of Letter of
Intent (LoI), provide the Performance Security for the due performance of the
contract. The SCC Clause GCC 26.3 is modified to the extent that the period of
validity of the warranty shall be 36 months from the date of commissioning or 42
(forty two) months from date of delivery at BSEB’s stores whichever is earlier, and

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the Performance Security shall be discharged following the date not later than 14
days of due completion of the FMS period with any of the supplier performance
obligation under the contract including any warranty obligations.

41. Taxes, as applicable, will be deducted at source by the Paying Authority from the
Bills/Invoices of ITIA as per Rules.

42. LOA will be issued along with the signing of Contract Agreement.

43. The Operating System on desk top machines will be Microsoft Windows7 Professional
with free updates for the period of 5 years (at no extra cost to BSEB) and all PCs
will be provided with MS-Office 2007 or later version with free upgrades for 5 years.

44. The directives/guidelines and amendments issued by MoP and PFC will have a
superseding effect to the corresponding provisions of the RFP any time upto the date
of award.

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II: Other Provisions

1. All queries relating to this bid document that the prospective bidder wants to be
clarified during Pre-Bid Conference should be emailed to the e-mail ID
nodalofficerrapdrpbseb@yahoo.in at least 3 days before the pre bid meeting
date. No queries about the G3 section of SRS will be entertained.

2. During the technical bid evaluation, the BSEB reserves the right to ask the bidder to
demonstrate in a live demo, the availability of various functionalities mentioned in
Appendix B as “available without modification”.

3. Bidders need to get a minimum score of 35 out of 50 in the Technical Evaluation in

line with PFC/MOP guidelines else the bid shall be termed as non-responsive.

4. Purchase of RFP: - A Demand Draft (DD) amounting to Rs 50,000/- (Rupees Fifty

Thousand) only shall be submitted in favour of Deputy Director of Accounts
(Secretariat) Bihar State Electricity Board, Patna, payable at Patna towards the cost
of purchase of bidding documents. The DD will be submitted in a separate sealed
envelope at the time of submission of BID documents. The envelope will be
superscripted giving detail as RFP Identification No., Cost of Tender Document, Name
of Project, BID Opening Date of Technical & Commercial part and Company Details.
The envelope will be addressed to the Chief Engineer (Planning) BSEB, Patna.

The SRS and any addendum to the SRS issued by PFC, RFP, as also any
modifications/elaborations or deviations taken by BSEB to SRS/RFP will be hosted on
the BSEB website (www.bseb.bih.nic.in , www.bseb.org). The intimation regarding
the hosting on the website will be intimated to the all the PFC empanelled ITIAs
through E-mail and through post/Fax.

5. Bid Security: - The Bid Security (Earnest Money Deposit) amounting to Rupees 4
Crore (Rupees Four Crore) only shall be submitted in the form of Bank Guarantee
(BG) from a Scheduled Bank in favour of BSEB to the Dy. Director of Accounts
(Headquarters). The BG will be submitted in a separate sealed envelope at the time
of submission of BID documents. The envelop will be superscripted giving detail as
RFP Identification No., BID Security Deposit, Name of Project, BID Opening Date of
Technical & Commercial part and Company Detail. The envelope will be addressed to
the Chief Engineer (Planning), BSEB, Patna. (Refer to RFP Section-II Introduction to
Bidders Clause 20)

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6. Bidder should offer solution to meet the desired performance and SLA levels as
mentioned in SRS/RFP.

7. The ITIA should set up Project Management Office at Patna and propose the
organizational structure for project execution and management with details of
personnel and their period of deployment and keep the BSEB updated. The
Curriculum Vitae of the proposed resource personnel should clearly indicate the
position of the resource for this project as well as the proposed period of
engagement on this project. The relevant entries would be included in the format of
the CV to be submitted. The CV to be submitted shall duly have the signature of the
authorized representative of the bidder for verification of the details.

8. The successful bidder shall give presentation to BSEB on project initiation and
periodically about the status of the project implementation on monthly basis or as
desired by the BSEB.

9. The installation charges shall also include charges related to minor internal electrical
works like cabling, etc. from electrical supply point at the installation site and minor
internal civil works at the site associated with electrical installation. These works
should meet the requirements of installations.

10. The source code of the customized part of the application software will remain the
exclusive property of BSEB, even after termination or expiry of the contract.

11. Work-in-Charge in Project Areas without DC/DRC: - Assistant Electrical

Engineer of the respective Electric Supply Sub-division of the concerned Project
Areas (towns) without DC/DRC will be the Engineer-in-Charge / Work-in-Charge.

12. Work-in-Charge of DC/DRC: - Electrical Executive Engineer of the respective

Electric Supply Division will be the Engineer-in-Charge / Work-in-Charge.

13. Documents Handling in Project Areas: - The ITIA will submit one copy of all
relevant documents/drawings/As-built drawings pertaining to the goods delivered
and works executed in one hard copy and one soft copy to the Engineer-in-Charge /
Work-in-Charge. This will form part of the SLA.

14. Submission of Documents to BSEB Headquarter: - The ITIA will submit one
copy of all relevant documents/drawings/As-built drawings pertaining to the goods
delivered and works executed in one hard copy and one soft copy to the Chief
Engineer (Planning)/Nodal Officer (R-APDRP). This will form part of the SLA.

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15. Certifying & Verifying Authority of Bill/Invoice of Project Areas: - The ITIA
shall submit bills / invoice in triplicate copies for payment due at milestones
indicated in the payment schedule along with related documents to Engineer-in-
charge / Work-in-charge of the Project Area or DC/DRC as the case may be. The
Engineer-in-charge / Work-in-charge shall certify the receipt of goods, their
installation and commissioning etc, and forward it with verification certification to
Electrical Executive Engineer of the respective Electric Supply Division for counter
signature and submission to the Electrical Superintending Engineer of the respective
Supply Circle. These documents shall be forwarded to Chief Engineer
(Planning)/Nodal Officer (R-APDRP) by the Electrical Superintending Engineer of the
respective Electric Supply Circle for release of payment, with intimation to the
respective GM-cum-Chief Engineer. The Planning Department, BSEB will forward the
verified bills/invoices to Accounts Department, BSEB for release of due payment.

The IT Consultant engaged by the BSEB will supervise the implementation process
carried out by the ITIA and review the implementation plan of ITIA. The IT
Consultant will oversee the Programme Management as per their scope of works.
The works implemented by the ITIA will be vetted by the IT Consultant.

The Electrical Superintending Engineer of the respective Electrical Supply Circle will
be the Nodal Point for supervision of the works.

16. System Integrator needs to ensure completion of all works for a project area (town).
This includes supply of required hardware, software, customization, installation and
commissioning. In addition others activities like field survey, integration of identified
legacy systems etc. shall also be completed. Payments shall be made town wise
based on activity/Milestone achieved. In case part of the work is pending
(applications or hardware or networking etc.), for the town, payment for that
activity/Milestone shall not be made.

17. Payment Authority: - Deputy Director of Accounts (Headquarter), Bihar State

Electricity Board, Patna will be the payment authority.

18. BSEB will define its own archiving and data / document retention policy. The ITIA will
implement and observe these policies during the FMS period.

19. The ITIA shall help the BSEB to define enterprise wide Information Security Policy in
consultation with ITC and BSEB. The ITIA will be responsible to incorporate all such

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security policies and modifications thereto during implementation and FMS periods in
the solution free of charge.

20. All application software, hardware, data, plans, drawings, specifications, designs,
reports and other documents procured or developed by the selected Vendor in the
execution of the contract shall remain the property of the BSEB, right from the
beginning of the contract, during the whole duration of the project and after the
expiry or termination of the contract. The BSEB shall also remain the sole owner of
the property (Hardware/software) in case the contract is terminated for any reasons.

21. The GCC Clause 25 “Liquidated Damages and Penalty” sub-clause 25.3 “……… In
addition, the Utility shall reserve the right to terminate the contract and recover
liquidated damages by forfeiting the Performance Guarantee submitted by the
purchaser.” shall be interpreted and read as “……. In addition, the BSEB shall reserve
the right to terminate the contract and recover liquidated damages by forfeiting the
Performance Security submitted by the ITIA.”

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 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

III: Training

Training will comprise classroom and practical training. Training will need to be carried
out at the levels of IT Team, Application Users, and Top Management. The ITIA, in
consultation with BSEB, will work out the components of training, training material
required for different groups – IT team members, application users, DSS users, etc. The
training will be arranged at 8 locations indicated below-

Sl. No. Town Sl. No. Town

1 Patna 5 Chapra
2 Gaya 6 Sasaram
3 Muzaffarpur 7 Darbhanga
4 Bhagalpur 8 Saharsa

Training Details:

Training Objective Duration Users

Content/Group *(Days)
A. IT Team Members
To enable the IT team develop
Issues relating to
an appreciation of issues and
envisaged modules
to better coordinate the All Core
Customization Software
1. activities with vendor 2 Team
Development Life Cycle
Member
Acceptance Test and
sign off etc

To enable the trainees to

Operating System perform start-up, shutdown,
Administration and install software, and
All Core
system software peripherals, perform basic
2. 4 Team
installation etc troubleshooting, configure
Member
network printers, and set-up
parameters for the required
operations
To enable the trainees to
perform basic operations for
Network maintaining the network, like
All Core
Administration basic trouble shooting, adding
3. 3 Team
or removing a node from the
Member
network, performing health
check on network, and
checking network logs etc.
Networking Usage and Necessary training to the All Core
4. 5
Maintenance persons authorized to use Team

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 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

/maintain the Networking Member

facility.

To enable the trainees to

perform

• Data transmission and

retransmission, back-up
process for data transfer -
file extract and file load,
set-up users, super users,
printers and peripheral for
Operations Training use in application, install All Core
5. and uninstall the 3 Team
application, perform Member
application system
administration

• Change control and manage

source code.
• Data uploading activities

• Interfaces management
• Authorization management
To enable the trainees to use
User Monitoring the system for monitoring day-
All Core
Training to-day operations, manage
6. 2 Team
system users, assign roles and
Member
permissions, generate
performance and other reports.

B. End User Training

 To enable the trainees to use

the applications for day-to-
User Training on day operation
software applications  Training on best practices All
7. relevant to their routine offered by the software & new 5 application
work mode of working users

 Walk through of the features

/ functionality offered by the
software applications

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 Bihar State Electricity Board: RFP for Appointment of IT Implementation Agency

 To enable the users to use BI

tools like Query and
Reporting at the Division,
Circle, Zone and HO level for
generation, compilation of
MIS reports and development
of new reports;
 To enable the trainees to
develop an ability to query
and update data from
DSS Users
database using SQL, and use All BI
(Officers who needs
8. dynamic reporting tool to 5 Application
to develop /modify
prepare and generate ad hoc users
Reports)
reports

 To enable the users to use BI

tools like OLAP for multi
dimensional analysis of data
and report generation

 Features / functionality
currently not relevant for
BSEB but could be used later
depending upon needs at that
point of time

C. Management Team

 To enable the Management to

get an overview of the system;
Management how the system can support
Top
Workshop the operations in a better
9. 2 Manage-
(Senior Officers) manner, generate reports, plan
ment
tasks

 Change management
workshops.

* The duration period is indicative only. It may be reduced or increased in consultation with
the BSEB management as per requirement and need.

BSEB Page xxi Date: 10/05/2010