1

MAJOR PROJECT REPORT

ON

(CORPORATE SOCIAL RESPONSIBILITY OF TATA)

SUBMITTED BY

ANKIT ARORA

Enrollment no.

1281921708

STUDENT OF

LINGAYA’S LALITA DEVI INSTITUTE OF MANAGEMENT & SCIENCES

MANDI ROAD, NEW DELHI-110047

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FOR THE PARTIAL FULFILLMENT

OF

BACHELOR IN BUSINESS MANAGEMENT

SUBMITTED TO

Mrs. SHUSHMA SHARMA

GURU GOBIND SINGH INDRAPASTHA UNIVERSITY

DELHI, INDIA

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Table of Contents

Acknowledgement ……………………………………………………………..…6
Declaration ……………………………………………………………………………7
Introduction 8
What Is Corporate Social Responsibility? 9-10
Meaning and Definition 11-13
Need for Corporate Social Responsibility 14
Importance of CSR 15-16
CSR in Today’s World 17-18
Implementing CSR 19-20
Arguments of CSR 21-24
Corporate Social responsibility in India 25-26
Measure for applying Corporate Social Responsibility 27-29
TATA company profile …………………………………………………….30-49
Product and service …………………………………………………………50-63
Group holding structure…………………………………………………64-65
CSR by tata ……………………………………………………………………66-73

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Tata business excellence model ……………………………………………74

-74
Initiatives ……………………………………………………………………………76-82
Development …………………………………………………………………….83-85
CSR by tata steel……………………………………………………………….86-100
About Tata Power…………………………………………………………….101
CSR Action Plan @ Tata Power 102
Integrating CSR with VMV 103
VISION 104
MISSION 104
VALUES 105
CSR Mission & Approach 105
Mission 105
Approach 105
Corporate Sustainability/Community Development Policy
106
Identification of Key Communities 106
Key Communities 106
Thrust Areas For CSR 106
Energy 107
Other Areas…………………………………………………………………….108
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Partnering with Govt./NGO’s/Community for Sustainability….

109
Resettlement & Rehabilitation 109
Volunteering Policy 110
Volunteer Activity & Schemes 110
Key Impacting Drivers for CSR Initiatives 110
Glimpses of the Events……………………………………………… 111-
112
Interview ………………………………………………………………...113-118
Conclusion …………………………………………………………………119
References ……………………………………………………………….120

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ACKNOWLEDGEMENT

I owe a great many thanks to a great many people who helped and supported
me during the writing of this report. My deepest thanks to Lecturer, [mr.
SHUSHMA SHARMA] for correcting various documents of mine with attention
and care. He has taken pain to go through the project and make necessary
correction as and when needed.  I express my thanks to the hod of, BBA, for
extending his support. My deep sense of gratitude to mr. SHEKHAR ROY (HR.
MANAGER), [TATA CHEMICALS BABRALA, (BADAUN) U.P] support and
guidance. Thanks and appreciation to the helpful people At tata chemicals, for
their support. I would also like to thank my Institute and my faculty members
without whom this project would have been a distant reality.

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DECLARATION

I hereby declare that the project work entitled “ CORPORATE SOCIAL

RESPONSIBILTY OF TATA ” submitted to the GGSIPU, is a record of an original
work done by me under the guidance of mrs. SHUSHMA SHARMA, Faculty
Member, LINGYAS LALAITA DEVI INST. OF MGT. AND SCIENCES, and this
project work has not performed the basis for the award of any Degree to the
best of my knowledge.

ANKIT ARORA

1281921708

[SIGNATURE OF STUDENT]

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Introduction

Although the subject “Corporate

Social Responsibility” in its present
form and content has gained popular
attention only in recent years, its
origin can be traced back to the
evolution of the concept of a welfare
As the pace of industrialization quickened
employers became more and more concerned with the loss of productivity
efficiency due to avoidable sickness or accidents or stoppage of work due to
bad personal relationships. This gave rise to the idea of a welfare state, which
was further strengthened by the growth of democracy and of respect to human
dignity during the last 150 years. The frame work of a welfare state and with it
the concept of social responsibility have thus come to stay in many countries
of the world.

The changing image of business in the recent years has lent further support to
the idea of social responsibility. Some public opinion polls in the 1960’s and
1970’s in United States have left businessman disenchanted. These polls have
revealed that the businessman is viewed as an individual who does not cares
for others, who ignored social problems, who preys upon the population, who
exploits labor, and who is a selfish money grabber. On the other hand, until
these opinions were unveiled, the businessman in America believed that others
viewed him as he viewed himself, as a practical, down-to-earth, hardworking,
broadminded, progressive, interesting and a competitive free enterpriser. He
believed that the society looked up at him as a self sacrificing community
leader, pillar of society, generous to a fault, great supporter of education,

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patron of the arts, in short, the salt of the earth. Indeed, the businessman in the
pre-poll days thought of himself as a happy mix of Plato, Gandhi, and Churchill.

What Is Corporate Social Responsibility?

Corporate social responsibility (CSR) is a form of

business self-regulation to incorporate social and environmental concerns. It
represents a business model that adheres to laws, ethical standards, and
international norms.

As part of the business model, businesses have to take into account the
impact of their activities on the environment, employees, communities,
stakeholders, and other members of the public. In short, CSR represents the
deliberate inclusion of the public’s interest in a business’ decision making to
ensure a triple bottom line that considers the planet, people, and profits.

In general, CSR involves some kind of standardized reporting that allows the
business to collect information on how it is making progress on various fronts.
Businesses that engage in CSR typically focus on some or all of the following:

 Environment: This requires a look at the environmental impacts of

products and services, as well as what the business does outside the
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company to improve the environment.

 Employees: It’s important to ensure that all employees are cared for
adequately. Businesses usually focus on workplace conditions, benefits,
living wages, and training.

 Communities: Engaging the surrounding communities is an important

part of not just creating good human capital that can serve the business,
but also securing a reputation that can further establish the business.

 Regulations: Respecting regulations to the fullest and often exceeding

them is part of being socially responsible.

 Crisis Preparedness: Being ready to address business crises and ensure

safety for employees and surrounding communities is critical. Having
plans ready and tried are important in ensuring minimal losses during
times of crises.

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Meaning and Definition

CSR is about how companies manage the business processes to produce an
overall positive impact on society.

Take the following illustration:

Companies need to answer to two aspects of their operations.

1. The quality of their management - both in terms of people and processes

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(the inner circle).

2. The nature and quantity of their impact on society in the various areas.

Outside stakeholders are taking an increasing interest in the activity of the

company. Most look to the outer circle - what the company has actually done,
good or bad, in terms of its products and services, in terms of its impact on the
environment and on local communities, or in how it treats and develops its
workforce. Out of the various stakeholders, it is financial analysts who are
predominantly focused - as well as past financial performance - on quality of
management as an indicator of likely future performance.

Other definitions

The World Business Council for Sustainable Development in its publication

"Making Good Business Sense" by Lord Holme and Richard Watts, used the
following definition. "Corporate Social Responsibility is the continuing
commitment by business to behave ethically and contribute to economic
development while improving the quality of life of the workforce and their
families as well as of the local community and society at large"
The same report gave some evidence of the different perceptions of what this
should mean from a number of different societies across the world. Definitions
as different as "CSR is about capacity building for sustainable livelihoods. It
respects cultural differences and finds the business opportunities in building
the skills of employees, the community and the government" from Ghana,
through to "CSR is about business giving back to society" from the Phillipines.

On the other hand, the European Commission hedges its bets with two
definitions wrapped into one: "A concept whereby companies decide
voluntarily to contribute to a better society and a cleaner environment. A
concept whereby companies integrate social and environmental concerns in
their business operations and in their interaction with their stakeholders on a
voluntary basis".

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Need for Corporate Social Responsibility

There are many situations where

social responsibility of a business
becomes necessary. Few of these
situations which show the need for
Corporate Social Responsibility are
discussed below.

1. A societal approach to business is the contemporary business

philosophy, which demands business organizations to be responsive to
the social problems.

2. As a result of globalization of business, global companies and MNCs

operate in a big way in their host countries. In order to establish a good
corporate image, they include social responsibility as a corporate
objective. Indigenous companies are forced to follow suit for maintaining
their corporate identity.

3. In the terms and conditions of collaborations agreements, very often,

social welfare terms are included which necessitates the collaborating
company to take up social responsibility of business.

4. On the basis of legal provisions, companies have to concentrate on

social problems. For example an industrial organization in India must
obtain a certification from Pollution Control Board.

5. Corporate donations of social welfare projects of approved NGO’s are

exempted from income tax in India.

6. An organizations commitment to social responsibility creates a good

corporate image, and there by a better business environment.

7. Social responsibility of business enables the organization to improve its

product positioning and thereby improve its market share.

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8. Very often situations demand due to natural calamities, accidents and so

on. For example, gas leak at the Union Carbide plant in Bhopal, wherein
the company had to monetarily compensate through medical treatment.

Importance of CSR
CSR is an important business strategy because, wherever possible, consumers
want to buy products from companies they trust; suppliers want to form
business partnerships with companies they can rely on; employees want to
work for companies they respect; and NGOs, increasingly, want to work
together with companies seeking feasible solutions and innovations in areas of
common concern. Satisfying each of these stakeholder groups allows
companies to maximize their commitment to another important stakeholder
group—their investors, who benefit most when the needs of these other
stakeholder groups are being met:

I honestly believe that the winning companies of this century will

be those who prove with their actions that they can be profitable
and increase social value—companies that both do well and do
good….Increasingly, shareowners, customers, partners and
employees are going to vote with their feet—rewarding those
companies that fuel social change through business. This is
simply the new reality of business—one that we should and must
embrace.

Carly Fiorina

Chairman and Chief Executive Officer

Hewlett Packard Company

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The businesses most likely to succeed in the globalizing world will be those
best able to combine the often conflicting interests of its multiple stakeholders,
and incorporate a wider spectrum of opinions and values within the decision-
making process and objectives of the organization. Lifestyle brand firms, in
particular, need to live the ideals they convey to their consumers:

CSR is increasingly crucial to maintaining success in business—by providing a

corporate strategy around which the company can rally, but also by giving
meaning and direction to day to day operations.

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CSR in Today’s World

CSR as a strategy is becoming increasingly important for businesses today
because of three identifiable trends:

• Changing social expectations

Consumers and society in general expect more from the companies whose
products they buy. This sense has increased in the light of recent corporate
scandals, which reduced public trust of corporations, and reduced public
confidence in the ability of regulatory bodies and organizations to control
corporate excess.

• Increasing affluence

This is true within developed nations, but also in comparison to developing

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nations. Affluent consumers can afford to pick and choose the products they
buy. A society in need of work and inward investment is less likely to enforce
strict regulations and penalize organizations that might take their business and
money elsewhere.

• Globalization

The growing influence of the media sees any ‘mistakes’ by companies brought
immediately to the attention of the public. In addition, the Internet fuels
communication among like-minded groups and consumers—empowering them
to spread their message, while giving them the means to co-ordinate collective
action (i.e. a product boycott).

These three trends combine with the growing importance of brands and brand
value to corporate success (particularly lifestyle brands) to produce a shift in
the relationship between corporation and consumer, in particular, and between
corporation and all stakeholder groups, in general.

The result of this mix is that consumers today are better informed and feel
more empowered to put their beliefs into action. From the corporate point of
view, the market parameters within which companies must operate are
increasingly being shaped by bottom-up, grassroots campaigns. NGOs and
consumer activists are feeding, and often driving, this changing relationship
between consumer and company.

CSR is particularly important within a globalizing world because of the way

brands are built—on perceptions, ideals and concepts that usually appeal to
higher values. CSR is a means of matching corporate operations with
stakeholder values and demands, at a time when these values and demands
are constantly evolving.

CSR can therefore best be described as a total approach to business. CSR

creeps into all aspects of operations. Like quality, it is something that you
know when you see it. It is something that businesses today should be
genuinely and wholeheartedly committed to. The dangers of ignoring CSR are
too dangerous when it is remembered how important brands are to overall

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company value; how difficult it is to build brand strength; yet how easy it can be
to lose brand dominance.

CSR is, therefore, also something that a company should try and get right in
implementation.

Implementing CSR
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CSR is about common sense policies that represent a means of integrating a

complete ‘social perspective’ into all aspects of operations. The goal is to
maximize true value and benefit for an organization, while protecting the huge
investments corporations make today in their brands.

CSR asks companies to ensure their business operations are clean and
equitable, and contribute positively to the society in which they are based.
Otherwise, they leave themselves open to too much danger from a potential
consumer backlash.

CSR is good business sense, and a total approach to doing business, in a

globalizing world where companies are increasingly relying on brand strength
(particularly global lifestyle brands) to add value and product differentiation,
and where NGO-driven consumer activism is increasing.

Many believe the issue of how corporations integrate CSR into everyday
operations and long-term strategic planning will define the business
marketplace in the near future. It will become a key point of brand
differentiation, both in terms of corporate entities and the products that carry
their brands.

Key steps on the road to integrating CSR within all aspects of operations
include:

• Ensure the commitment of top management, and particularly the CEO,

is communicated throughout the organization

• Appoint a CSR position at the strategic decision-making level to

manage the development of policy and its implementation

• Develop relationships with all stakeholder groups and interests

(particular relevant NGOs)

• Incorporate a Social or CSR Audit within the company’s annual report

• Ensure the compensation system within the organization reinforces the

CSR policies that have been created, rather than merely the bottom-line

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• Any anonymous feedback/whistle-blower process, ideally overseen by

an external ombudsperson, will allow the CSR Officer to operate more
effectively

Corporations today are best positioned when they reflect the values of the
constantly shifting and sensitive market environment in which they operate. It
is vital that they are capable of meeting the needs of an increasingly
demanding and socially-aware consumer market, especially as brands move
front and center of a firm’s total value. Global firms with global lifestyle brands
have the most to lose if the public perception of the brand fails to live up to the
image portrayed.

Integrating a complete ‘social perspective’ into all aspects of operations will

maximize true value and benefit for an organization, while protecting the huge
investments companies make in corporate brands.

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Arguments of CSR
Arguments offered in favor of CSR can be broadly split into two camps—moral
and economic.

1. A moral argument for CSR

While recognizing that profits are necessary for any business entity to exist, all
groups in society should strive to add value and make life better. Businesses
rely on the society within which they operate and could not exist or prosper in
isolation. They need the infrastructure that society provides, its source of
employees, not to mention its consumer base. CSR is recognition of that inter-
dependence and a means of delivering on that obligation, to the mutual benefit
of businesses and the societies within which they are based:

CSR broadly represents the relationship between a company and the wider
community within which the company operates. It is recognition on the part of
the business that ‘for profit’ entities do not exist in a vacuum, and that a large
part of any success they enjoy is as much due to the context in which they
operate as factors internal to the company alone.

Charles Handy makes a convincing and logical argument for the purpose of a
business laying beyond the goals of maximizing profit and satisfying
shareholders above all other stakeholders in an organization:

The purpose of a business is not to make a profit, full stop. It is to make a

profit so that the business can do something more or better. That “something”
becomes the real justification for the business….It is a moral issue. To mistake
the means for the end is to be turned in on oneself, which Saint Augustine
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called one of the greatest sins….It is salutary to ask about any organization, “If
it did not exist, would we invent it?” Only if it could do something better or
more useful than anyone else” would have to be the answer, and profit would
be the means to that larger end.

Advocates of CSR believe that, in general, the goal of any economic system
should be to further the general social welfare. In advanced economies, the
purpose of business should extend beyond the maximization of efficiency and
profit. Increasingly, society expects businesses to have an obligation to the
society in which they are located, to the people they employ, and their
customers, beyond their traditional bottom-line and narrow shareholder
concerns.

At a minimum, businesses operating in a community benefit from the

infrastructure of that community (tangible, practical elements such as the
roads, other transport infrastructure, the police, firefighters, etc) as well as
more intangible benefits, such as a safe or clean environment.

But, in most cases, businesses also draw their most important resource, its
employees, largely from the local community. Any business will be more
successful if it employs a well-educated workforce that can attend good
hospitals if they become sick, and who have grown up in a positive
environment. This is not to mention consumers, also often members of the
local community, without whom no business could survive.

CSR advocates point out that no organization exists in isolation. They believe
that businesses, without exception, have an obligation to contribute as well as
draw from the community, on which they rely so heavily.

2. An economic argument for CSR

An economic argument in favor of CSR can also be made. It is an argument of
economic self-interest that there are very real economic benefits to businesses
pursuing a CSR strategy—and is designed to persuade those business
managers who are not persuaded by the moral case. Proponents of this
argument believe that CSR represents an holistic approach to business.
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Therefore, an effective CSR policy will infuse all aspects of operations. They
believe the actions corporations take today to incorporate CSR throughout the
organization represent a real point of differentiation and competitive market
advantage on which future success can hinge:

CSR is an argument of economic self-interest for a business. In today’s brand-

driven markets, CSR is a means of matching corporate operations with
stakeholder values and demands, at a time when these parameters can change
rapidly. One example is a company’s customers: CSR adds value because it
allows companies to better reflect the values of this important constituent
base that the company aims to serve.

CSR covers all aspects of a business’ day-to-day operations. Everything an

organization does in some way interacts with one or more of its stakeholder
groups, and companies today need to build a watertight brand with respect to
all stakeholders. Whether as an employer, producer, buyer, supplier, or
investment, the attractiveness and success of a company today is directly
linked to the strength of its brand.

CSR affects all aspects of all operations within a corporation because of the
need to consider the needs of all constituent groups. Each area builds on all
the others to create a composite of the corporation (its brand) in the eyes of all
stakeholder groups.

3. Arguments against corporate social responsibility

If the arguments for a socially responsible approach were widely accepted,
nobody would even using the label "CSR" because everyone would be doing it.
Those of us who spend our time marshalling the case for would do well to
spend a little time hearing the case against, and considering what should be
the response.

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Of course, one of the challenges in considering cases "for" and "against" CSR is
the wide variety of definitions of CSR that people use. We assume here we are
talking about responsibility in how the company carries out its core function -
not simply about companies giving money away to charity.

Below are some of the key arguments most often used against CSR and some
responses.

 Businesses are owned by their shareholders - money spent on CSR by

managers is theft of the rightful property of the owners

 The leading companies who report on their social responsibility are

basket cases - the most effective business leaders don't waste time with
this stuff

 Our company is too busy surviving hard times to do this. We can't afford
to take our eye off the ball - we have to focus on core business

 It's the responsibility of the politicians to deal with all this stuff. It's not
our role to get involved

 I have no time for this. I've got to get out and sell more to make our profit
line.

 Corporations don't really care - they're just out to screw the poor and the
environment to make their obscene profits

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Corporate Social responsibility in India

• Most companies are not doing any CSR

• Many companies are only making token gestures towards CSR in

tangential ways such as donations to charitable trusts or NGOs,
sponsorship of events, etc.

• Most companies believe that charity and philanthropy equals to CSR;

very few companies are using their core competence to benefit the
community.

• Most companies use CSR as a marketing tool to further spread the word
about their business. For instance, donation of a token amount to some
cause on purchase of a particular product. The fact that companies are
hiring advertising agencies for their CSR further highlights this.

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• Only Few Indian companies (from this study) publish a Corporate

Sustainability Report to measure and assess the impact of their business
on the environment .

• Very few companies openly state the processes followed by them, the
damage caused by these processes, and the steps taken to minimize this
damage.

• Very few companies state how much they spend on CSR. There is no
mention of the amount spent in any of their balance sheets or annual
reports. Most companies just list and describe their CSR activities and
seem to be spending minimal amounts on CSR.

• Very few companies are engaged in CSR activities in the local communities

where they are based.

• Very few companies have a clearly defined CSR philosophy. Most

implement their CSR in an ad-hoc manner, unconnected with their business
process.

• Most companies spread their CSR funds thinly across many activities, thus
somewhere losing the purpose of undertaking that activity.

• Most companies appear reluctant to themselves fulfill their CSR unless it is

mandatory by law.

• Generally speaking, most companies seem either unaware or don’t care

about CSR. However, all companies can be considered to be an upward
learning curve with respect to CSR and it is expected that the situation will
improve.

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Measure for applying Corporate Social

Responsibility

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Sustainability reporting
It is recommended that every company should publish a separate Corporate
Sustainability Report (as per the Global Reporting Initiative (GRI) framework)
along with their Annual Report. At the very least, every company must include a
Corporate Sustainability section in its Annual Report (similar to the mandatory
section on Conservation of Energy, Technology Absorption and Foreign
Exchange Earnings and Outgo).
CSR philosophy to be defined and articulated
Every company must clearly define its own CSR philosophy and objectives,
stating which issues it intends working on or contributing to. It is
recommended that a company first takes up areas that directly concern its
business processes, and thereafter any other related or unrelated issues.
These can also yield strategic benefits to the company.

Minimum annual CSR expenditure

Every company must spend a minimum of 0.2% of its annual income on CSR
activities. The CSR spending of a company should not be linked to the profit
made by the company because this would vary from year to year and the CSR
activities would thus not be consistently maintained.

The scale of operations of a company and its impact is connected with its
sales, and not with its profits. The larger the company, the greater is the
damage it is doing to the environment. Conversely, the greater is the
company's ability to do good.

Protection and restoration of the environment

Every company must be engaged in CSR activities that minimise its harm to
the environment, and which help restore damage done to the environment
because of the company. For example, all companies should use energy-
efficient technologies for their factories and offices, and adopt rainwater
harvesting irrespective of the production process they are engaged in.

Employment for marginalized groups

Every company should provide inclusive employment opportunities and include
the physically-challenged and marginalized groups in their workforce. The
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number of employment opportunities offered to such groups should be stated

in the Annual Reports as is done by Public Sector Undertakings.

Local community development

It is recommended that a company first undertakes projects in the places
where it functions, and helps those local communities and environments that
are affected by its work.

Use of core competence

Every company should use its core competence to benefit its stakeholders and
society. For instance, banks can use their expertise to identify and counsel
debtors who are likely to run into financial trouble

Extending profile and area of businesses

A company should attempt to stretch its business beyond its existing profile
and into areas where it does not normally work so as to reach out to under-
served groups and populations. While this may sometimes mean smaller profit
margins or marginal losses for the company, it will invariably result in valuable
business learning's as well as effective CSR for the company.

Developing internal CSR implementation systems

A company may choose to develop an in-house CSR team or division that
undertakes the CSR activities for the company. This is desirable as it leads to
greater sensitization and awareness within the company about it's processes,
responsibilities, role, etc. and leads to the internalization of the company's CSR
philosophy.

Instead of contributing to the trust of the CEO or the promoter family, a

company should set up its own trust/foundation as a matter of proper
business ethics.

It is recommended that a company set up a committee that includes an

external Director, an NGO and local stakeholders for selecting, monitoring and
evaluating its CSR activities.

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Focused CSR activities for greater impact

It is recommended that a company identifies a few issues for it's CSR activities
and works on these areas for a sustained period of time so that measurable
results and improvements can be achieved, rather than undertaking or
supporting several small initiatives across several areas thereby reducing
effective impact.

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TATA GROUP PROFILE

• The Tata Group comprises 96 operating companies in

seven business sectors:

• information systems and communications;

• engineering; materials;

• services; energy;

• consumer products; and

• chemicals.

• Steel.

• The Tata Group has operations in more than 54

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countries across six continents, and its companies

export products and services to 120 nations.

• The Tata Group is one of India's largest and most

respected business conglomerates, with revenues in
2005-06 of $21.9 billion (Rs 967,229 million), the
equivalent of about 2.8 per cent of the country's GDP,
and a market capitalisation of $55.1 billion.

• Tata companies together employ some 2,46,000 people.

• The Group's 28 publicly listed enterprises — among them

stand out names such as Tata Steel, Tata Consultancy
Services, Tata Motors and Tata Tea — have a combined
market

capitalisation that is the highest among Indian business

houses in the private sector, and a shareholder base of
over  2 million

• The Tata family of companies shares a set of five core

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values: integrity, understanding, excellence, unity and

responsibility.

MILESTONES

1868

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The TATA Group was founded by

Jamsetji Nusserwanji Tata in the mid 19th century, a

period when India had just set out on the road to gaining
independence from British rule.

1874

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The Central India Spinning, Weaving and Manufacturing

Company is set up, marking the Group's entry into
textiles.

1902

The Indian Hotels Company is incorporated to set up the

Taj Mahal Palace and Tower, India's first luxury hotel,
which opened in 1903.

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1907

The Tata Iron and Steel Company (now Tata Steel) is

established to set up India's first iron and steel plant in
Jamshedpur. The plant started production in 1912.

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1910

The first of the three Tata Electric Companies, The Tata

Hydro-Electric Power Supply Company, (now Tata Power)
is set up.

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PRODUCTS AND SERVICE

For homes and individuals

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• Insurance (Tata AIG Life, Tata AIG General)

• Jewellery (Tanishq)  

• Leather products (Tata International)

• Multi-utility vehicles (Tata Motors)  

• Passenger cars (Tata Motors)

•  Tea (Tata Tea, Tetley)

•  Telecommunications (Tata Indicom,

VSNL)

• Watches, clocks (Titan)

• Hotels (Indian Hotels)  

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For industries and companies

• Agricultural inputs

• Agrochemicals (Rallis)

• Fertilisers (Tata Chemicals)

•   Automotive

• Automotive components (TACO)

• Automotive services (TACO, Tata

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Technologies)

• Commercial vehicles (Tata Motors)

• Diesel engines (Tata Cummins)

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Electronics
• Digital disc recorder (Tata Elxsi)  

Energy
• Oil and gas (Tata Power)

• Power (Tata Power, Tata Projects)

• Solar energy (Tata BP Solar)

Engineering
• Air-conditioning products and services (Voltas)

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• Bearings (Tata Steel)

• Construction equipment (Telcon, Voltas)

• Engineering consultancy (TCE Consulting

Engineers)

• Engineering equipment and services (TRF, Voltas)

• Engineering projects and project services (Tata

Projects, Voltas)

• Industrial electronics (Nelco)

• Industrial machinery (Voltas)

• Manufacturing engineering (TAL Manufacturing

Solutions)

• Mining and material handling equipment (Voltas)

• Precision equipment (Tata Precision Industries)

• Turbochargers (Tata Holset)

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Financial services

• Insurance (Tata AIG General, Tata AIG Life)

• Investment (Tata Asset Management, Tata

Investment Corporation, Tata International AG)

Food products

• Coffee (Tata Coffee)

• Food additives (Tata Chemicals)

• Spices (Tata Tea, Tata Coffee)

• Tea (Tata Tea, Tata Tea Inc)  

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Hospitality

• Hospitality (Indian Hotels)

Indian Hotels and its subsidiaries,

collectively known as the Taj Group, are
recognised as one of the world's finest
hospitality chains.

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Information technology

• IT-enabled services (SerWizSol)

• IT products and solutions (TCS, CMC, Tata

Infotech, Nelito Systems, Tata Interactive
Services)

• IT services (TCS, CMC, Tata Infotech, Tata

Technologies, Nelito Systems)  

Infrastructure

• Construction services (Tata Projects, Voltas)

• Realty (THDC)

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Publishing

E-learning (Tata Interactive)

Publishing (Tata McGraw-Hill)  

Trading

• E-trading (mjunction services)

• Trading (Tata International, Tata AG, Tata

Incorporated, Tata Limited)  

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Approach

Jamshed Irani, Director, Tata Sons Ltd, says, "The

Tata credo is that 'give back to the people what you
have earned from them'. So from the very inception,
Jamshetji Tata and his family have been following
this principle." Moreover he says that for any
business to sustain in the long run they have to look
beyond business.

The organisation believes that India is far away from

reaching that phase of economic development
where government is solely responsible for the basic
needs of the public. We don't have a social security,
adequate health and education services. So till then
corporate houses should fill the gaps.

The group's policy is to provide livelihood instead of

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giving money.

Tata group has instituted the Tata Council for

Community Initiatives – TCCI, a central body that
acts as a facilitator for the entire group’s social
initiatives

Formation of the TCCI has given a common

direction to the Tata group’s CSR activities

To achieve it’s aim, the TCCI planned to draw up a

set of guidelines that would form the basic
framework within which individual companies who
worked closely with TCCI contributed their core
competencies for the betterment of the community.

TCCI has brought about a more structured approach

to the CSR activities at the Tata group. CSR is
implemented through the P-D-C-A Model – a
management system
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The common approach to community development

ensures that every activity or project is checked out
on certain important aspects of development and
values the group collectively agrees upon.

Integration With Business Strategy

Since inception, the Tata group has placed equal

importance on maximizing financial returns as on
fulfilling its social and environmental responsibilities
- popularly known as the Triple Bottom Line (TBL)

Through its TBL initiative, the Tata group aimed at

harmonizing environmental factors by reducing the
negative impact of its commercial activities and
initiating drives encouraging environment-friendly
practices.

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In Tata group companies, the management is

encouraged to make a declaration of policy, strategy
and budgets for environment and community
development, and run activities as part of a non-
negotiable minimum programme aimed at
generating the reputation for the Tata Brand.

Integration With Business Strategy

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Tata Business Excellence Model (TBEM)

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• Community: The strategy that each Company

evolves, needs to be focused on the real needs of
the communities in which the company operates
and which it seeks to serve. 

• Overall Development: There needs to be a

dovetailing of the skills and strengths of the
Company and its employees with the immediate and
long-term gaps in the overall development of those
communities - be they in the field of education,
health, environment, civic amenities, infrastructure,
family planning, vocational skills etc. 

• Minimum programme: TATA Brand: In Tata

companies we encourage the management to make
a declaration of policy, strategy and budgets for
environment and community development, and run
activities as part of a non-negotiable minimum

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programme aimed at generating the reputation for

the Tata Brand.

• CSR expenditure budgeted before preparation of profit and loss

account by companies

• Active volunteering programme in Group

• • Over 11,500 registered volunteers in 20 companies

• • 150,000 volunteer man hours

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Initiatives

TATA CONSULTANCY SERVICES (TCS)

TCS is committed to reducing the environmental impact
of its operations through

appropriate ongoing material management.

 Reduction of waste at source

 Reuse of material wherever possible

 Recycling

 Purchasing of products with recycled content

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Tata MOTORS
The Company is engaged in community and social
initiatives on labor and Environment .

 Reducing Pollution

 Restoring Ecological Balance

 End of Life Vehicle Treatment and Recycling

 TATA Group companies have always displayed a

keen interest in the welfare of the communities in
which they operate. As pioneers in the area of CSR,
TATA has played an important role in nation building
and socio-economic development since the early
1900s.

 A survey conducted by the website indianngos

revealed that Tata’s spent Rs. 1.5 billion on
community development and social services during

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the fiscal 2001-02 - the highest by any corporate

house in India.

• Tata Chemicals Society for Rural

Development (TCSRD)
Tata Chemicals set up TCSRD in 1980 to promote
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social uplift projects for communities in and around

Mithapur (Gujarat), Babrala (U.P.) and Haldia (West
Bengal).

The initiatives that TCSRD is involved in include:

– Agricultural development

– Education

– Women's programmes

– Animal husbandry

– Rural energy

– Watershed development

– Relief work

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Through TCSRD, Tata Chemicals works to

improve the quality of life of the people and
communities around its operations, and to support
sustainable development, a theme that is central to
the company's corporate philosophy. Tata
Chemicals employees endorse this philosophy by
helping empower rural communities chart their own
developmental course.

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Initiatives – Institutions

Indian Institute of Science (IISc):

IISc has produced Nobel laureates, trained many of India's

greatest scientists and helped nurture some of the
country's finest scientific institutions.

JRD TATA Ecotechnology Centre (JRDTEC):

JRDTEC is devoted to seeding and encouraging

sustainable development, that protects the environment
while benefiting the people who depend on it.

TATA Institute of Fundamental Research (TIFR):

Founded by Homi J Bhabha and JRD TATA in 1945 with

objective to improve India's scientific temper and
strengthen the nation's science infrastructure.

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TATA Institute of Social Sciences (TISS):

Set up in 1936, TISS is a pioneer in the field of social-work

education in Asia-Pacific region.

PARTNERSHIP

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DEPLOYMENT

Although it seems too early to have an elaborate system

and convention to collect information, analyze and
measure performance, our previous experience
encourages us to suggest the following line of
action.

• Council and Policy Support Level

• Executive Committee / Secretariat action plan level

• Regional Group Level

• Company Level

• Employee commitment and volunteering level

• Deployment of resources level

• The Tata Process for documentation of case studies

• Motivating Community Champions

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• Participatory Networking - a model for group level

resourcing

DEPLOYMENT

The Process is segmented as follows:

The Minimum  Programme to measure the

commitment at the Company level

The reconstituted Council has decided that the

Community Initiatives of the Company shall be
integrated as part of the regular business plan every
year. Moreover, as a one time effort, certain basic steps
will be taken by the Company to institutionalize
community development work with the aim of involving
a large number of employees. The following are the

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major steps to be taken by every Company:

I) The Case Study documentation  procedure to

measure the impact at Programme/Activity level

II) The scheme for Tata volunteers to measure the

performance of talent and resource made available to
the community.

III) A suggested convention for Regional Group

Management
This document contains the common approach and
this section is about some operating conventions for
Regional Groups for them to function more cohesively.

IV) Building Partnerships and Networking

TATA’s believe in Networking not only as an important

technology for expanding community-development
work, but more as a way of life. We believe in creating
partnerships which can harness the synergy within the
various departments of the company, within the TATA
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Group of companies and extending this to encompass

NGOs, government, development agencies and others,
in order to strengthen our professional, organisational
and resource base

CSR BY TATA STEEL

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CSR BY TATA POWER

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About Tata Power

Lighting up Lives!

Recognised as India’s largest private sector power utility, with a reputation for trustworthiness, built
up over nearly nine decades, Tata Power surges ahead into yet another year with plans of sustained
growth, greater value to consumer and reliable power supply.

Led by a powerful vision, Tata Power pioneered the generation of electricity in India. It has now
successfully served the Mumbai consumers for over ninety years and has spread its footprints
across the nation. Today, it is the country’s largest private player in the sector. Apart from Mumbai
and Delhi, the company has generation capacities in Jojobera, Jharkhand and Karnataka.

Tata Power has an installed power generation capacity of about 3000 Mega Watts, with the Mumbai
power business, which has a unique mix of Thermal and Hydro Power, generated at the Thermal
Power Station, Trombay, and the Hydro Electric Power Stations at Bhira, Bhivpuri and Khopoli,
accounting for 1797 MW. Its diverse generation capability facilitates the company in producing low
cost energy, thereby giving its consumers a greater value for money.

Among its many achievements that Tata Power can proudly boast of are the installation and
commissioning of India’s first 500 MW unit (at its Thermal Power Generating Station, Trombay) the
150 MW Pumped Storage Unit at its Hydro Generating Station, Bhira, and environmental control
systems like the Flue Gas Desulphurisation plant.

Tata Power has a first of its kind joint venture with Power Grid Corporation of India for the 1200 km
Tala Transmission Project.

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CSR Action Plan @ Tata Power

Integrating CSR with VMV

VISION - To be the most admired Integrated Power & Energy Company delivering sustainable value
to all stakeholders

MISSION - To become the most admired company delivering sustainable value by:
• Providing world class power and energy solutions that exceed customer expectations

• Innovating and deploying cutting edge eco-friendly technologies

• Capitalizing on global opportunities and exploring synergy in entire value chain

• Empowering our employees and creating an environment for them to perform at their
highest potential

• Caring for the safety, environment and well-being of employees and the communities

• Ensuring profitable growth and enhancing value to stakeholders

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VALUES - Integrity, Agility, Respect for People, Collaboration, Empowerment, Trust

CSR Mission & Approach

Mission
• To provide path breaking sustainable solutions to improve quality of life of our communities
in a proactive and sensitive manner

Approach
Committed to

• Focusing on Energy-related programmes

• Environment enrichment

• Community services

• Conservation of ecological systems

• Sustainable development

Corporate Sustainability/Community Development Policy

At Tata Power, Sustainability Policy integrates economic progress, social responsibility and
environmental concerns with the objective of improving quality of life. We believe in integrating our
business values and operations to meet the expectations of our customers, employees, partners,
investors, communities and public at large.

• uphold values of honesty, partnership and fairness in our relationship with stakeholders

• provide & maintain a clean, healthy and safe working environment for employees, customers
and the community

• strive to consistently enhance our value proposition to the customers and adhere to our
promised standards of service delivery

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• respect the universal declaration of human rights, International Labour Organizations's

fundamental conventions on core labour standards and operate as an equal opportunities
employer

• encourage and support our partners to adopt responsible business policies, Business Ethics
and our Code of Conduct Standards

They will continue to serve our communities by:-

• By implementing sustainable community development programmes including through

public/private partnerships in and around its areas of operations

• By constantly protecting ecology, maintaining and renewing bio-diversity and wherever

necessary conserving and protecting wild life, particularly endangered species

• By encouraging our employees to serve communities by volunteering and by sharing their

skills and expertise

• By striving to deploy sustainable technologies and processes in all our operations and use
scarce natural resources efficiently in our facilities

They also help communities that are affected by natural calamities or untoward incidence, or
that are physically challenged in line with Tata Group's efforts

Identification of Key Communities

Key Communities
Communities in and around the current and prospective areas of operations of TATA Power
in Mumbai License Area, Hydro Divisions, Jojobera, Belgaum and Projects at various
locations

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Thrust Areas for CSR

Energy

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Other Areas

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Partnering with Govt./NGO’s/Community for Sustainability

• Relook/Revise/Align the existing CSRR schemes by partnering with Govt./NGO’s/Other
enabling agencies in line with sustainable efforts in thrust areas

• Identify schemes launched by Govt./NGO’s/Other enabling agencies in our thrust areas

• Partner with Govt./Communities to create sustainable activities relevant to the needs of the
communities

• In case of no such available schemes, we will develop a self-reliant initiatives for

communities in line with needs

Resettlement & Rehabilitation

• Providing employment to deserving people in local community, as per HR policy

• Helping in areas of health & education

• Helping in income creation by providing vocational training thereby improving employability

of the community

• Helping to create entrepreneurship opportunities

• Supporting various community programs by local citizens

• Helping in cultural & sports development

Volunteering Policy

Tata Power is committed to create a culture of volunteering by encouraging, engaging and

recognizing employees’ contributions in terms of their time and talents towards improving
the quality of life of the people in and around its areas of operation.

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Volunteer Activity & Schemes

Non-Monetary Highlighting Organize Communicatio

Recognition Significant Training for n of Calendar
system Achievement employees of activities
well in advance

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Glimpses of the Events

Keeping the above in view Tata Power conducted various programmes to contribute to the
society and a few of them are:-

1. Programme in association with Rotary club of North Island at the Kanya Vidya Mandir
school, Santacruz

In the two sessions which were held, 950 students .A brief idea about Tata Power was given
and a leaflet on Tata Power was distributed to the students.

2. Programme in association with Rotary club of Mumbai North Island at Utpal Sanghvi
International School

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This programme was attended by around 650 students. This CSR team was guided by.

Mr. A.Thamankar gave a talk on Trombay power plant and Mr. Shibu George on Energy
Conservation followed by a power point presentation on 'Save Energy' , a film on" The Power
of Future" and CSR activities within Tata Power. A live demonstration on saving energy was
also presented by Mr.Prasanna Patharkar followed by Question and Answer sessions which
were very effective.

3. Programme at S S Mahavidyalaya

This programme was attended by 100 students and 3 teachers. Mr Prassanna Patharkar
gave the talk on Energy conservation and also spoke about the importance of Electrical
Safety in our daily life. A Demonstration on saving Energy as well as Safety in handling
electrical equipments/gadgets was also given.

4. Horticulture Training Course

A Horticulture Training Course was conducted from 15th to 19th Oct at the Horticulture
Training Centre at Talegaon. 24 girl students from 12 villages were identified and selected
from our key communities.

5. Eye Check-up camp

An Eye Check-up camp was held on 28th Sept 2007 at the Dharavi Municipal School. The
number of students examined was 157. A follow-up of 24 children needing further
investigations will be followed up with the Bombay City Eye Institute and Research Centre
and spectacles required by 15 children will be provided to them free of cost.

All this led to Tata Power bagging the BCCI 'Good Corporate Citizen Award 2001-2002'
& many more awards.

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INTERVIEWS

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INTERVIEW WITH HR MANAGER.

INTERVIEW WITH MR. SEKHAR ROY.

HR. TATA CHEMICALS (BABRALA)

Q1 how important is CSR for any company ?

Ans. Today consumers, investors, governments and even employees

have become more sophisticated and more aware of good corporate

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behavior, or lack thereof. In this new business environment, a

company's reputation has become one of its most valuable assets,
and CSR has become one of the key components of corporate
reputation.

Q2. What sum tata chemicals spends on CSR?

Ans. Firstly for csr we don’t stand alone as a company,

U may ask for what amount TATA SONS spends on CSR.

I cant tell excat amount,, but I can just say tata sons is at no.1
for csr in India.

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Q3 can u please tel me some of the events or programmes

undertaken by company as CSR.

Ans. Right now we have life line express train in our town..

I think u may know about lifeline train..

And 6 months back we have floods in town ,, we supplied packed

foods to villagers in near by area,, n gave them shelters,

We provide electricity to near by area for 17 hours a day at very

low cost.

Q4- your comments on next chairman of tata sons.?

Ans. Uuummmm… no comments. You wil let you know before me ,,

Whenever next chairman is declared?

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INTERVIEW WITH A EMPLOYEE.

Mr. bhatiya.

Q What is the importance of CSR in sales..?

Ans. CSR creates reputation and goodwill of a company…

If you have good repo , some how it affect your sales in positive
way. I think I have given answer to your question.

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Q being in sales dept..,,, you also take care for CSR?

Ans. Not me every person in tata family some how work for CSR.

And we are “The Human Touch of Chemistry”.

INTERVIEW WITH TRUCK DRIVER.

MR. mansood khan.

Q1 If you know anything about CSR.?

ANS. Don’t know much,, but in tata we celebrate all festivals.

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And we are the members of tata family.

Q2. Can u tell me any social responsibility of tata?

Ans. Driver- Well. One thing I wana say they provide

insurance to my family.. n also about life line express.

ME- so wats a big deal every company provide insurance to

their employees.

Dirver – sir I think you are mistaken,, m a driver not a

employee.

And every company don’t provide insurance facility to

their drivers…. It’s a big deal na?

Me- hhmmm it’s a big deal.

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Driver – that’s why we say we are the part of tata family.

Me – thanks a lot,,

Conclusion
Corporate Social Responsibility is a difficult and elusive topic for companies to
deal with. It can often be very costly and yield benefits that are hard to quantify.
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Perhaps this is one reason why companies, according to the survey, have put
so much focus on the internal improvements that can be made, such as
improving corporate governance and transparency. This could also explain why
the most important stakeholders, after customers, are the traditionally
important employees and shareholders.

There’s also the issue of just what standard of corporate social responsibility
should companies use and how far companies should go to perform their
responsibilities beyond what the laws call for. The issue of what is the
“responsibility” of a corporation is far from being settled, and there is an
unresolved argument over what corporate social responsibility means.
Companies face a plethora of options among the various standards, guidelines,
benchmarks and other proposed measures of corporate social responsibility.

One point that all can agree on is that corporate social responsibility is not a
neutral topic. There is a persistent debate about whether the corporate social
responsibility “movement” represents an unjustified intrusion into corporate
affairs, and whether companies should invest profits in their own corporate
social responsibility projects or return the money to shareholders to let them
invest as they see fit. But there is no denying that corporate social
responsibility has become an important issue facing the global business
community and one that promises to grow in importance in the coming years.

Reference

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1. Sen Gupta, Sunita Singh (2004). Business Social Partnership : An

International Perspective. Jaipur: Aalekh publications.

2. Jagdish (2004). Social Welfare in the Twenty-First Century : Issues ,

Critique and Relevance. New Delhi: Akansha.

3. Sharma, Shashi Prabha (2004). Basic Principles of Education. New Delhi:

kanishka.

4. Saeen, Sandeeep(2001). Ethics Management. New Delhi: Sarup.

5. Corporate Social Responsibility in India - An Empirical Research

    By Bernadette Dsilva
6. 2. CSR could prove to be a valuable asset in an age of M&As, as it helps
firms spread their brand name  - Maitreyee Handique

3. Corporate Social Responsibility is no longer just an addition, it is a key 

differentiator."   Prasad Chandra, CMD, BASF South Asia

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