Crystal Starr Stephenson

9463 Lake Lotta Circle, Gotha, Florida 34734

Phone: (321) 297-5543 E-Mail: crystalsstephenson@gmail.com

Experience
Orange County Library System Aug 2019 – Present
Main Branch Circulation Clerk

 Provides excellent customer service to all patrons while checking library materials in and out, maintaining
patron accounts in the collection of fines and fees, and registering and issuing patrons’ cards.
 Assists patrons with the discovery of library materials, library equipment, and library resources.
 Answers patron inquiries regarding directions, account information, and guidance to the appropriate
departments for further assistance where needed.
 Performs routine checks for materials, sorts returned materials, and shelves materials in the designated areas.
 Inspects returned library materials for damage, maintains a safe and cleanly work environment, and
routinely stocks promotional materials, informational pamphlets, and other library resources and
programming supplements.
 Multitasks while demonstrating courteous and cooperative behavior when interacting with public and staff
and acts in a manner that promotes a harmonious and effective workplace environment.
 Monitors the library entrance and lobby to ensure safety and compliance with rules of conduct and
established policies.
 Operates general office equipment, to include but not limited to copy machines, computers, scanners,
vending machines, telephone, and facsimile machine.

Orange County Library System June 2019 – Aug 2019

Internship, Youth Services Department, Main Branch

 Supports staff with Summer Reading Program events and programming, including registration, attendance
records, crowd control, survey entries, program preparations and activities, and providing assistance to
patrons and presenters.
 Assists staff with reference desk functions, such as reference questions and locating materials, providing
patrons with general library information and directions, monitoring the floor to ensure safety and compliance
with library rules and policies, and maintaining displays and cleanliness.
 Periodically shadows staff in other departments to broaden knowledge and augment experience in the
Orlando Public Library, including visits to Learning Central, the Information Desk, the Community Relations
department, and the Melrose Center.

Starbucks Coffee Company April 2014 – Aug 2017

Shift Lead

 Provided quality beverages, whole bean, and food products consistently for all customers by strictly adhering to
recipe and presentation standards. Followed health, safety and sanitation guidelines for all products.
 Maintained a calm demeanor during periods of high volume or unusual events to keep store operating to standard
and to set a positive example for the shift team.
 Anticipated customer and store needs by constantly evaluating environment and customers for cues.
 Communicated information and issues to manager so that the team could respond as necessary to create a positive
environment during each shift.
 Assisted with new partner training by positively reinforcing successful performance and giving respectful and
encouraging coaching as needed.
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 Followed Starbucks operational policies and procedures, including those for cash handling and security, to
ensure the safety of all partners and customers during each shift. Maintained a clean and organized workspace
so that partners can locate resources and products as needed.
 Certified Food Manager from the National Registry of Food Safety Professionals.

Office of State Representative Darren Soto, District 49 May 2008 – Aug 2008
Legislative Intern

 Responsible for constituent communications through e-mail, letters, phone, and face-to-face interaction.
 Supported administrative secretary with daily functions.
 Provided assistance to legislative staff and constituents when attending community outreach events.

Barnie’s Coffee & Tea Company June 2004 – Dec 2006

Customer Service Representative & Wholesale Coordinator

 Administrative duties, such as filing, faxing, copying, mass mailings, greeting guests, and covering front desk
in secretary’s absence.

 Multi-line phones, increased typing skills, spreadsheets, and data entry.

 Extensive experience with Microsoft Word, Excel, and Outlook (company’s major source of correspondence).

 In charge of wholesale department, including contact with clients such as Publix, place and process wholesale
orders, and design of marketing materials.

 Placed orders daily for franchisees, company stores, corporate gifts, and individual mail order customers.

 Experience with the processing of accounts payable and accounts receivables.

 Prepared and executed shipping orders of bulk coffee; interfaced with major freight carriers, such as FedEx,
UPS, and the U.S. Postal Service.

Barnie’s Coffee & Tea Company Feb 2000 – June 2004

Store Assistant Manager
 Shift management, store ordering, inventory controls, and data entry.

 Register operations, cash handling, safe counts, bank runs, and evening deposits.

 Open/close store, train incoming staff, scheduling, and delegating employees.

 Supervised shipments received, product distribution, and daily contact with vendors.

Education
Master’s Degree from University of South Florida 2018 – 2019
Library and Information Science, MLIS

Certification from Valencia College Aug 2017 – Dec 2017

GRE Preparation Courses Part 1 (Verbal & Analytical) and Part 2 (Quantitative)

Bachelor of Arts Degree from University of Central Florida 2010 – 2012

Political Science, Legal Studies, Golden Key Honor Society

Associate in Arts Degree from Valencia Community College 2007 - 2009

Political Science, Legal Studies, Phi Theta Kappa Honor Society