The most recognized name in the industry, Hilton Hotels stands as the stylish, forward thinking

global leader of hospitality. Hilton Hotels & Resorts (formerly known as Hilton Hotels) is an
international chain of full-service hotels and resorts founded by Conrad Hilton in 1919 and now
owned by Hilton Worldwide. Hilton hotels are either owned by, managed by, or franchised to
independent operators by Hilton Worldwide. Today Hilton welcomes guests in more countries
than any other full-service hotel brand, with 18 brands consisting more than 586 hotels and
resorts in 85 countries across six continents.
The company places marketing emphasis on business travel, but also owns and operates a
number of resorts and leisure-oriented hotels in popular vacation destinations around the
world. The company's Hilton Honors guest loyalty program is one of the largest of its kind and
has numerous partnerships with airlines and car rental companies. Hilton’s mission is to
become the leader in the hospitality sector. Giving the team members consistent, quality
training is critical to this mission. The Vision of Hilton Hotel is to be the luxury hotel choice
for discerning travelers, creating a world that celebrates individuality in every sense
(www.hilton.com).

Hilton is a leading global hospitality company with a portfolio of 18 world-class brands comprising
more than 5,700 properties with nearly 923,000 rooms, in 113 countries and territories (Hilton
Hotels, 2020). Hilton Hotels stands as the stylish, forward thinking global leader of hospitality.
Hilton Hotels and Resorts provides the foundation for exceptional travel experiences and values
every guest who walks through its doors. It was founded by Conrad Hilton in 1919 and at present
its CEO (Chief Executive Officer) is Christopher, J. Nassetta. Dedicated to fulfilling its mission to
be the world’s most hospitable company, Hilton earned a spot on the 2018 world’s second best
workplaces list, and has welcomed more than three billion guests. The vision of Hilton is to be the
luxury hotel choice for discerning travelers, creating a world that celebrates individuality in every
sense. To fulfill its vision, Hilton has award winning guest loyalty program, Hilton Honors, having
more than 89 million members with its unique feature like Expect Better, Expect Hilton.
1. Introduction
1.1 Overview of Hilton hotel
The most recognized name in the industry, Hilton Hotels, stands as the stylish, forward thinking
global leader of hospitality. It was founded by Conrad Hilton in 1919 and at present its CEO (Chief
Executive Officer) is Christopher, J. Nassetta. Hilton Hotels & Resorts (formerly known as Hilton
Hotels) is an international chain of full-service hotels and resorts. The company places marketing
emphasis on business travel but also owns and operates a number of resorts and leisure-oriented
hotels in popular vacation destinations around the world.
Hilton is a leading global hospitality company with a portfolio of 18 world-class brands
comprising more than 5,700 properties with nearly 923,000 rooms in 113 countries and territories
(Hilton Hotels, 2020).
Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton earned a spot
on the 2018 world’s second best workplaces list (www.hilton.com, 2020) and has welcomed more
than three billion guests till date. The vision of Hilton is to be the first choice for discerning
travelers when it comes to luxury hotels, therefore creating a world that celebrates individuality in
every sense. To fulfill its vision, Hilton has an award winning guest loyalty program, Hilton
Honors, having more than 89 million members with its unique feature like Expect Better, Expect
Hilton.