GURPAL SINGH

: +91-9990197049
: gaganvirk1995@gmail.com

I am a Customer Service professional with 2 years of experience in handling wide range of customers in
operations/CS teams.

AREAS OF EXPERTISE

# Global Client Coordination (Coordination with multiple clients within the given vertical)
# Back-end Operations (Online Sales / Chat Sales / Web Support)
# Customer Interaction (Customer Service / Client servicing / Operations)

EMPLOYMENT CHRONICLE
Feb 2018 to 31 st Jan 2019 with Jagatjit Industries Ltd as a Customer Support Executive

Key Deliverables:
 Responsible for support and service
 Resolving Application Related issues over call
 Coordinating with other teams to get the existing issues resolved
 Understanding the workflow of application from user’s perspective.
 Handling customer queries on email/calls.
 Troubleshooting.
 Updating Issue Log/Dashboard customer care log.
 Informing Users about offers on using the application.
 Explaining Users about functionality of the application.
 Forwarding technical queries to the technical team and updating the status accordingly.
 Making outbound calls to provide support on rollout.
 Creating new Users/Accounts.

October 2016 to Jan 2018 with Concentrix IBM as a Customer Support Executive

Key Deliverables:
 Answering calls related to Jio process
 Resolving issues over call and email
 Handling emails
 Corporate calls related to ongoing issues
 Updating status vis email/SMS
 Coordinating with technical team during outages
Personality Traits:
 Energetic and positive approach towards work.
 Ability to work in team as well as individual.
 Willingness to learn.
 Keen to learn new things.
 Ability to handle pressurized situation and multitasking

Additional Information:
 Knowledge of Computer
 MS Office - Word, PowerPoint and Excel.

SCHOLASTICS
 BBA from MJPRU Bareilly
 12th from UP board
 10th from UP board

PERSONAL DOSSIER
 Date of Birth: 20th May 1995
 Address: 1046,16th avenue, gaur city 2, Greater Noida west -201009
 Languages Known: English, Hindi & Punjabi