Professional Documents
Culture Documents
UPCM AHEAD Proposal v4 - Revised Nov 8 2018
UPCM AHEAD Proposal v4 - Revised Nov 8 2018
MISSION
To ascertain the evolution of
Ospital Ng Makati
into a world class hospital through
delivery of an efficient, quality and affordable
health care served in a humane and compassionate
manner that ensures client satisfaction.
DEPARTMENT OBJECTIVES
To effectively deliver quality health care through
caring and highly competent personnel utilizing
world class technology.
RMDD-PRJ- F1
Rev 0/11-20-09
Date: July 27, 2017 (revised December 17,2017; November 22, 2018*)
Author(s):
Agnes D. Mejia, MD
Telephone numbers: 526-4170/525-0299
Email: admejiamd@gmail.com, agnesmejiamd@gmail.com
Implementing Agency:
University of the Philippines-Manila College of Medicine
Project title 5
Project leader 5
Implementing agency 5
Cooperating agency 5
Objectives 10
End-users/target beneficiaries 14
Project duration 14
Methodology 14
Ethical clearance 25
Research utilization/dissemination 26
Curriculum vitae 29
Bibliography 41
This is probably the reason why the past decades have seen a tremendous shift towards viewing
patient safety as a global health priority. While adverse events have been reported in the 1950s
and perceptions on preventable medical harm began in the 1970s and 1980s, the pivotal turn
happened after the release in 1999 of the Institute of Medicine report, “To Err is Human: Building
a Safer Health System.2” The report revealed that 44,000 to 98,000 Americans died due to medical
errors. Several other researches in Australia, United Kingdom and Northern Ireland reported
similar findings. This paved the way for global discussions that culminated in the creation of the
World Alliance for Patient Safety during the 55th World Health Assembly of the World Health
Organization (WHO) in 2002. The World Health Organization urged its member countries “to pay
the closest possible attention to the problem of patient safety and to establish and strengthen
science-based systems, necessary for improving patients’ safety and the quality of health care,
including the monitoring of drugs, medical equipment and technology.3” Since then, more countries
including members of the Organization for Economic Cooperation and Development (OECD) have
taken a closer look at the problem of harm in healthcare and have made significant steps towards
solving it.
It is important for organizations to have a strong sense of what safety issues are, as well as use,
well-defined and appropriate measures to document, analyze and monitor improvements with the
ultimate goal of safe and quality healthcare. This reinforces one of the main research thrusts of
the World Alliance for Patient Safety that was articulated in their 2006-2007 report – the need to
establish the nature and extent of harm attributable to medical care in developing and transitional
countries as well as strengthening capacity for research on patient safety. 4
Safety is almost always seen as part of the broader context of healthcare quality. Quality ensures
that care is delivered to produce the intended effect while safety deals with how systems can fail
to function towards said delivery of care.6 Because of the intimate relationship of these concepts,
it may be difficult sometimes to label inconsistencies in practices as quality issues versus safety
issues. When a blood product is mislabeled and transfused erratically to a patient causing a
hemolytic reaction, it can clearly be regarded as a safety issue. However, when a patient with a
heart attack is discharged without aspirin and soon after succumbs to another heart attack, the
safety issue is less clear-cut even when it is regarded as poor quality of care. It is therefore
imperative that a clear sense of safety issues surrounding medical care be consistently defined
and ultimately used to stimulate discussions on creation and improvement in hospital processes
and protocols. Improper labeling of safety issues may result to wastage of resources, false sense
of security among patients and staff, and a demoralized working environment.
True to the mandate of the University of the Philippines “to lead as a public service university by
providing various forms of community, public and volunteer service, as well as scholarly and
technical assistance to the government, the private sector and civil society while maintaining its
standard of excellence7” and in response to the call of WHO and DOH as mentioned above, the
University of the Philippines College of Medicine (UPCM) adopted the national healthcare quality
and patient safety as a priority flagship project in November of 2012. This has led to the proposed
creation of the Center for Healthcare Quality and Patient Safety in June 2013 whose vision is “safer
healthcare for Filipinos”. This vision is the driving force for its mission of being a “center with high
level of expertise and state-of-the-art facilities to develop the clinical competencies of health
professionals; promote research development, policy formulation through transdisciplinary
approach towards safer patient care and better health outcomes. 8”
The eventual creation of the Center for Healthcare Quality and Patient Safety shall seek to
strengthen and complement the government’s health programs by helping ensure that every
Filipino, not only gains access to healthcare, but also to a healthcare of highest quality and safety
comparable to recognized international standards. Furthermore, it shall provide opportunities to
empower and engage patients in managing their own health. The Center shall also serve as an
academic hub that shall partner with stakeholders (health professionals, educators, policy makers,
13 Version 4. November 8, 2018
private sector, and patient groups) in the delivery of quality care and ensuring patient safety. It is
envisioned that the end result of all these endeavors is the improvement in healthcare outcomes
for Filipinos. The Center shall provide a system and mechanism for integration, coordination and
implementation of patient safety strategies.
Laying the ground work for the said endeavor were projects on modernization of the basic science
departments, strengthening of the clinical skills simulation laboratory, virtualization of medical
education and conduct of translational researches on biomedical devices, medication errors,
infection control and the patient safety culture. To date, 3 of eleven researches conducted as early
as 2012, were published in Acta Medica Philippina.
Capacity-building towards patient safety has been carried out through recruitment of faculty from
UPCM and other colleges in UP Manila, such as the UP College of Nursing. Several faculty
members have attended international workshops/conferences on patient safety including one that
was organized by British Medical Journal (BMJ) and the Institute for Healthcare Improvements.
Using the TeamSTEPPS® (Team Strategies and Tools for Enhancing Performance and Patient
Safety) curriculum, the Center has trained several healthcare professionals and administrators on
effective communication and team-based approaches to reduce harm in the workplace.
Furthermore, part of the medium-term goal is to support at least 5 faculty members who will
undertake master’s and/or doctorate degree in patient safety and health systems management.
The long-term plans of the Center involve “Education for Safer Care” and “Patients for Patient
Safety”. In this regard, initiatives towards refined health professional curricula where patient safety
is emphasized and the engagement of patients as partners will be undertaken.
This proposal will fit into the medium-term plans of the Center. Through this project, the current
status of patient safety interventions in the country and their performance measurements and
indicators will be assessed. The information will serve as important foundations for continuing
work, not only by the Center, but also by policy-makers and various stakeholders in enhancing
patient safety initiatives. More sophisticated and integrative measures pertaining to training,
curricular development and patient-centeredness can then be further studied.
(4) Project title: Assessment of Performance Measures and Indicators of Patient Safety in
Select Government and Private Hospitals in the Philippines
The study will analyze if differences in data collection and reporting exist in these hospitals.
Literature suggests that these inconsistencies in data may be seen due to multiple data sources,
differences in operational definitions and imprecise systems. Such differences not only distort the
truth but also make it impossible to use a uniform language in patient safety. However, if
performance measures and monitoring systems are identified, optimized, and harmonized,
appropriate comparisons between hospitals can be made. Such comparisons can foster
institutions’ accountability, transparency and eventually be drivers for improvement. This study can
also be a starting point for the development of patient safety indicators (PSIs) - gauges that indicate
that safety has been achieved in healthcare. The said indicators should be relevant and responsive
to the different characteristics of all hospitals and other healthcare facilities in the country.
This project will assist the Department of Health, PHIC and other stakeholders in gaining access
to good data so as to formulate evidence-based policies and standards for hospitals nationwide. It
is important to highlight that for effective and judicious policy-making, data should have these
characteristics: reliable (produces the same reading regardless of who does the measuring or
when and where the measurement is taken), valid (determines what it intends to measure) and
standardized (whether definitions of data elements, collection process, and analysis are precise
and comprehensible so they can be understood and applied in the same way regardless of who
refers to or applies them).9 Another important dimension that these performance measures should
possess is patient-centeredness that encompasses qualities of compassion, empathy, and
responsiveness to the needs, values and preferences of the individual patient. This ensures that
the patient’s and family’s rights are upheld and is a step towards equity and satisfaction in
healthcare delivery. The study will examine performance measures in hospitals in terms of
reliability, validity, standardization and patientcenteredness. These 4 criteria will cover the other
characteristics of a good indicator based on other literature sources and will sum up the significant
characteristics of an indicator; for instance, “intelligible and easily interpreted” will fall under
“standardized” while timeliness will be under “reliable” and so forth. While this project is only
confined to select government and private hospitals, information gathered including best practices
in metrics may be relevant and useful for other types of healthcare facilities that complete the
service delivery network in the country.
A systematic literature review on patient safety and quality of care in developing countries in
Southeast Asia was published in 2015. The review stated that “unsafe medical care is a major
contributor to poor patient outcome globally, presenting a particular challenge for low- and middle-
income countries that have fewer resources.” The four major inter-related quality and safety
concerns recognized in developing countries are: (1) risk of patient infection in health care delivery;
(2) medication safety; (3) quality and provision of maternal and perinatal care; and (4) overall
quality of healthcare provisions. The review recognized the need for “largescale epidemiological
patient safety and quality of care research” and sharing of expertise and experiences among Asian
countries in order to generate a better and more complete picture of the challenges.12
While providing safe healthcare for all patients seems like a formidable and elusive goal, the
development of evidence and consensus around measurement of patient safety has proven to be
an equally daunting task. The Agency for Healthcare Research and Quality (AHRQ) in the United
States commissioned the Evidence-based Practice Center (EPC) at the University of California
San Francisco and Stanford University (UCSF-Stanford) in collaboration with the University of
California Davis in 2002 to develop one of the most widely used patient safety indicators
internationally.13 These are grouped into provider-level and area-level indicators that have
consistently undergone updating according to the latest scientific evidence and internal monitoring
by AHRQ. Some countries have taken on a broader, more comprehensive approach through
multinational and multidisciplinary programs on patient safety standards and measurement. The
European Society for Quality in Healthcare (ESQH) through its SImPatIE - Work Package 4
created a patient safety vocabulary that has been adapted by all member nations to simplify
comparisons and standards setting. It also listed down its own patient safety indicators that were
developed on a framework they designed called Stepwise Assessment Framework Approach
(SAIFA).5,14 This work entailed evidence search and appraisal, consensus-building through expert
consultation from its members and other partner organizations.
Review of literature also showed several key dimensions and domains that can be adapted to
assess patient safety performance in organizations. 15,16 Common domains are safe
evidencebased clinical practice, integration and learning, leadership and commitment. Construct
validity has been established for many of the patient safety indicators across many settings so the
ADDENDUM:
Upon review, our team noted that the Philippine Society for Quality in Healthcare (PSQua) is a
non-stock, non-profit organization that was established to promote quality management,
assurance and improvement of healthcare services in the country. They have been conducting
training seminars on quality improvement in hospitals. Of note is a 5-day seminar they conducted
last 2011 entitled the 1st Healthcare Indicators and Performance Measures in the Hospital: Settin
the Roadmap to Quality Certification/Accreditation in the Hospital. Specific details about the
target and actual participants (public vs private) and on coordination with local regulators (DOH g
and PHIC) are lacking but our team will reach out to the said organization whose current and
past works may contribute to this research. Particularly, we would like to investigate how the
said indicators and measures were selected and implemented.
Safety culture assessments have been found to be useful tools in assessing patient safety.
These tools have been validated to measure organizational environment, particularly how
healthcare personnel feel about their organization. The indicators are used to measure
conditions that can lead to adverse events and medical errors. They can also be used for
developing and evaluating safety improvement interventions in healthcare facilities. 11,18
However, the choice of instruments for assessing safety culture will depend on the purpose, the
target population, validity, reliability and other considerations. 19
Themes common to the above efforts underscore the need for a unified language in
measurement and the development of standards in assessing patient safety. The researchers
believe that in order to move forward in the initiatives towards attainment of safety of provision
of health care, we must strive to develop measures and targets that can be efficiently
implemented at a national level. The project team anticipates that findings from this research
will prove valuable in creating and modifying existing poli cies on standards, accreditation,
financing and service delivery. While hospitals vary in the complexities of care delivered, their
clientele and amount of resources available, we believe that a minimum set of valid, reliable
and standard indicators can b e identified – against which we can benchmark and provide
meaningful and fair comparisons. Data collection using standards are essential to provide
11
evidence to show that change is necessary and to measure progress and improvement.
However, the challenge goes beyond using not only critical appraisal of evidence for these
measures but also engagement of stakeholders in consensus -building. Adherence to
continued measurement and improvement in patient safety relies upon institutional
commitment and engagemen t as well as positively influenced by performance -based
incentives. In resource -limited environments such as ours, finding the right balance between
achieving the best outcomes using reliable, efficient processes for delivery and monitoring at
minimal cos t across different levels of care (in this case, for different hospitals) is critical and
is a key step towards value -based care. Observation from other countries show that
performance -based incentive can pave the way for provision of quality and timely care as well
as ensure equity and universal access especially in low - to middle -income countries. All of
these initiatives are founded on capitalizing on health information technology, emphasis on
continued monitoring and feedback as well as a uniformly eng aged environment and culture
for patient safety. While the project involves hospitals as the study population , the expected
outputs are intended to contribute to broader discussions on systems issues on patient safety
measurement and implementation.
25 Version 4. November 8, 2018
(10) Objectives
Research Question: How do select government and private hospitals choose and utilize patient
safety performance measures and indicators to achieve the six international patient safety
goals?
The researchers expect that throughout the course of this project, we will also be able to
identify and hopefully answer questions on accuracy and security of data sources of the
hospitals; finding the delicate balance between transparency in reporting and data privacy;
varying approaches and perceptions between and across different provider types (e.g. doctors,
nurses, paramedical staff); and administrative, logistic, economic and cultural barriers to
evaluation and monitoring on patient safety and quality - even if these are not explicitly stated
in our research question. This expectation comes from the fact that this project is first in its
kind locally and will be allowed (or even intentionally be made) to run an exploratory and
though-provoking course.
Objectives
General Objectives:
1. Assess the reliability, validity, standardization and patient centeredness of
performance measures and indicators utilized by government and private hospitals in
the achievement of the following international patient safety goals (IPSGs)20:
Identify patients correctly
Improve effective communication including patient-doctor interactions
Improve the safety of high-alert medications
Ensure correct-site, correct-procedure, correct-patient surgery
Reduce the risk of healthcare-associated infections
Reduce the risk of patient harm resulting from falls
AMENDMENT:
3. Facilitate and describe improvement initiatives on patient safety using data on
performance measures and indicators
Specific Objectives:
Identify relevant performance measures utilized by government and private hospitals
focused on the six IPSGs;
Categorize the identified performance measures into structural, process and outcome
measures;
Currently, there are no explicit and unified patient safety indicators that will signify success or
considerable improvement in patient safety. The researchers recommend harmonizing and
institutionalizing patient safety performance measures and indicators as guided by the
International Patient Safety Goals on a nationwide scale with their evaluation using the four
dimensions mentioned as a starting point. Ultimately, the project intends to create a list of more
streamlined, useful and appraised measures and indicators from the current mix of DOH, PHIC,
JCI and other standards that are possibly too many, overlapping, redundant and not applicable for
all hospital settings.
CLARIFICATION:
2. Models of Quality and Patient Safety Initiatives to emphasize Measurement and
Monitoring in Sentinel Hospitals
Identify relevant performance measures Literature search Hospital database and protocols Dashboard of PS measures and
utilized by government and private Hospital survey indicators
hospitals focused on the six IPSGs
Administrators, patient safety (PS) specific
personnel, frontliner staff including Hospital Policy briefs, infographics
Coordinator
Categorize the identified performance Literature search Hospital Hospital database and protocols Dashboard of PS measures and
measures into structural, process and survey indicators
outcome measures
Administrators, PS-specific personnel,
frontliner staff including Hospital Policy briefs, infographics
Coordinator
Assess the reliability, validity, Literature search Hospital database and protocols Dashboard of PS measures and
standardization and patient centeredness Hospital survey “Consensus- indicators
of performance measures and indicators for building workshop”
the 6 international patient safety goals Administrators, PS-specific personnel,
(IPSGs)2 frontliner staff including Hospital Policy briefs, infographics
Coordinator
Describe the patient safety culture among Patient safety culture personnel Hospital clinic staff (doctors, nurses, Expanded pool of experts and
hospital personnel with emphasis on survey pharmacists) advocates in PS
knowledge-building and continued
measurement
Infographics
Characterize and recommend best Data analysis Administrators, PS-specific personnel, Case studies describing models of
practices in data collection, analysis and “Benchmarking sessions” frontliner staff including Hospital best practices and identified gaps
dissemination observed during the study “PDSA cycles” Coordinator (sentinel hospitals)
Consultant experts in quali/quanti analysis
Build capacity around the use, reporting, “Onboarding workshop” Hospital Coordinators Expanded pool of experts and
monitoring and research of patient safety Data collection proper Online Project team advocates in PS measurement,
and quality measures and indicators and onsite training courses monitoring, feedback and
research
SUMMARY OF EXPECTED OUTPUT vis-à-vis OBJECTIVES
14 Version 4. November 8, 2018
Lastly, certain aspects of safety in the workplace such as infrastructure requirements,
hazardous waste management and sanitation are also not covered. While these are
important issues that need to be addressed, these are probably better seen in the light of
facility safety and hazard risk reduction and not safety during medical management of
patients per se.
(14) Methodology
Study Design. This is a descriptive, cross-sectional study that will look at performance
measures and indicators, and data collection processes around said measures/indicators.
Composition of Project Team. The project team will be composed of two groups who will be
responsible for the main aspects of data collection. One group will be involved in the
quantitative evaluation of available measures for validity, reliability and standardization
through review of procedure manuals, hospital databases, adverse event reporting, trends
data among others, as well as, conduct of hospital survey. The other group will look into
qualitative aspects of the said measures such as understanding and acceptability within the
hospital patient safety committee and strategies of implementation that will be uncovered
during key informant interviews. The quantitative team will be composed of medical and
paramedical faculty and researchers mainly from the UP College of Medicine with support
from representatives from DOH and PHIC while the qualitative team will be experts in
qualitative analysis from the Institute of Clinical Epidemiology of the National Institutes of
Health – University of the Philippines Manila with possible support from social scientists from
the College of Arts and Sciences in UP Manila or College of Social Sciences and Philosophy
Sampling Frame for Hospitals Included . A total of 60 hospitals will be included from al l (16)
regions in the country and will include PGH, private hospitals with JCI accreditation as well as
DOH-retained and LGU hospitals – sampled based on proportion of hospitals per region .
Levels 2 to 3 hospitals will be included to obtain a broader picture of patient safety status
across varying complexities of healthcare and to gain insights around differences in needs
and patient safety strategies. A combination of proportionate random and purposive sampling
will be employed in selec ting participant hospitals in this study to capture a nationally
representative picture. Proportionate sampling will be done at the regional level for DOH-
retained and LGU hospitals taking into consideration the level of hospital classification. Rough
calculation of the hospital sample size based upon the intended 18 indicators/outcomes (3
types of measures for each of the six IPSGs) will give us an allotment for about 54 hospitals .
Purposive sampling will include the Philippine General Hospital being a national university
hospital as well as for four to five private hospitals that have JCI accreditatio n to be able to
collect information on possible best practices that are employed in these institutions that
merited such accreditatio n.
CLARIFICATION:
We randomly selected using the RAND function in Microsoft Excel 50 gene ral hospitals (52%
of the total public level 2 and 3 hospitals; 83% of the total sample) and 4 specialty hospitals
(4% of the total public level 2 and 3 hospitals; 7% of the total sample ). Purposive sampling
was done for PGH as the national university hospital
37 and the 5 Version
JCI -accredited hospitals
4. November 8, 2018
(8.33% of the total sample ) namely Makati Medical Center, St Luke’s Medical Center, Asian
Hospital and Medical Center, The Medical City and Chong Hua Hospital)
Upon discussion with our consultant statistician from the Institute of Clinical Epidemiology, the
sample size of hospital participants should be revised. The initial sample size computation
was based on the assumption of intended 18 indicators or items in the questionnaire (3 types
of measures for each of the six IPSGs) with aactor
f of 3 selected to come up with 54. However,
the final version of the hospital questionnaires includes 134 items which will entail possibly
recruiting as many level 2 and 3 hospitals as possible (for our budget and timeline) to be able
to measure validity and reliability of the indicators. Currently, there are 85 general and 11
specialty hospitals that comprise the total 96 public level 2 and level 3 hospitals in the country;
the complete list can be seen in Appendix K: Level 2 and 3 hospitals .
A summary of the computation for the total number of participating hospitals is seen below:
Luzon 50% n=25 Visayas 20 % n=12 Mind anao 30 % n=13 PGH (National
CAR, NCR, Regions 1 -5 Regions 6 -8 (Regions 9-12 ; ARMM,
University Hospital)
Caraga)
Participants. Key informants will be the hospital patient safety officer or selected members of
the patient safety committee and/or information systems manager who are knowledgeable
and directly involved in the monitoring and reporting of patient safety measures. These key
informants should be directly involved in monitoring and recording patient safety indicators
and has been in that capacity for at least 1 year . These hospital staff will be recruited fo r the
key informant interviews on patient safety and performance measures and indicators . They
will also be the contact persons for the hospital survey data collection. Eligible respondents
38 Version 4. November 8, 2018
will be taken from review of the documents outlining the current organizational structure and
verified by hospital administrator.
On the other hand, estimation of the respondent sample size for the patient safety culture
survey, involving hospital personnel allots for 384 respondents per region based upon the
finding of Paguio et al about 50-70% baseline knowledge scores on patient safety culture. 21
Inclusion criteria for respondents are as follows: doctors, nurses, pharmacists from list of
regular employees; at least employed in the hospital for 5 years; from major departments
(pediatrics, internal medicine, obstetrics-gynecology, surgery, ICU) and in-patient
involvement. Proportional sampling of respondents will be done per region and per hospital.
Participants are expected to complete the survey and key informant interviews in less than
one day, most probably for only one to two hours. They may also be invited to attend training
courses (1-2 days generally) and workshops (1-day) on a voluntary basis.
ADDENDUM:
Hospitals who refuse to participate at the outset, those who withdraw their participation
during study implementation and non-responders will be replaced as other hospitals give
their consent to participate. Non-responders are those who have no reply to the project team
after 3 attempts at follow-up through mail courier, email and telephone call. Only those
hospitals with conforme slips received by December 15, 2018 will be accommodated in the
study – this will allow sufficient time should the individual ethics review boards will require
their individual review.
Methods for Data Collection. There will be three sources of data, namely, hospital records,
patient safety officer or committee member, hospital administrators/managers, and health
personnel. Data collection strategies include review of relevant documents, surveys and key
informant interviews.
The first method of data collection is document review of hospital databases, protocols on
reporting and manuals for information gathering regarding patient safety. Key informant
interviews of select hospital administrators, patient safety officer, frontline staff, and
representatives from patient groups will be conducted in situations where gaps and best
practices were identified during the conduct of the documents review. Information on hospital
characteristics will be taken using a hospital profile survey and will be related to the findings
on performance measures. The said survey will also include items on acceptability, possible
39 Version 4. November 8, 2018
barriers to implementation, and alternatives to the index set of patient safety indicators and
measures that will be listed down at the start of the study. This information, along with other
data collected during the entire study duration, will be used to guide consensus-building on
the indicators and measures when we convene the workshop with DOH, PhilHealth and expert
panel consisting of leaders and advocates in patient safety. A hospital-wide survey using a
validated interview questionnaire on patient safety culture will be conducted among randomly
selected health personnel from different disciplines, such as doctors, nurses, and
pharmacists. Summaries of the data collection methods for quantitative, qualitative and
integrative analyses vis-à-vis the study objectives and resources are located in the succeeding
page.
The tools for data collection will be developed by the project team during a writeshop session
at the beginning of this project. The questionnaires will include items that will cover structural,
process and outcome measures, as well as, descriptors on patient-centeredness. In the said
writeshop, the survey questionnaire on patient safety culture will be developed from the tool
used by Paguio et al21 on knowledge and perceptions of healthcare workers on patient safety
culture on that has been validated locally and largely based on the internationally accepted
survey from the Agency of Healthcare Research and Quality (AHRQ). A summary of the
methods that will be employed in this study are detailed below.
Survey (2) Patient safety Hospital profile survey Encourage the culture of
officer/committee patient safety through
member, information emphasis on
system manager Patient safety culture survey knowledgebuilding and
and/or administrator (based on AHRQ survey) continued measurement
Key informant Patient safety Information on data collection, Evaluate validity, reliability,
interview officer/committee analysis, recording and standardization of
member, information monitoring on patient safety performance measures
system manager
measures and indicators
and/or administrator
CLARIFICATION
Summary of Data Collection Methods (Integrative)
Workshops
“Benchmarking
Hospital Summary of data gathered Characterize and
sessions”
representatives in the during documents review, key recommend best practices
region; 1 per region informant interview for feedback in data collection, analysis
during study generation and dissemination
observed
during the study
CLARIFICATION:
Second, three regional workshops that will summarize quarterly findings on data
collection and analysis will be held – these are called “Benchmarking Sessions”. Key
findings will be presented to the hospital representatives from the region to encourage
immediate feedback and correction/action for quality improvement.
Third are the PDSA cycle sessions, that will utilize the Plan-Do-Study-Act (PDSA)
approach. The project team will provide technical support in the analysis of their dynamic
PDSA outputs and outcomes. These hospitals will be followed for a year, and will be
written as case studies to highlight implementation models that can be relevant to other
institutions. The case studies will showcase success stories from hospitals who will be
observed to have efficient and accurate systems for patient safety measurement and an
enabling patient safety culture. These will also offer deeper insights on barriers and
sociocultural determinants that affect achievement of patient safety goals. Workshops on
(4) Consensus-building
A culminating workshop will be convened with DOH and PhilHealth as well as an expert
panel of patient safety leaders and advocates from patient groups to build consensus
around the patient safety indicators and measures based on data gathered and lessons
learned from the entire conduct of the project.
Hospital characteristics such as fiscal management, level (according to DOH definitions), bed
capacity, staffing, PHIC reimbursement, Health Facility Enhancement Program (HFEP)
support, accreditation status, availability of electronic medical record, patient safety officer
and/or committee will be noted. Reporting of never events, near-misses, adverse event rates
and AHRQ patient safety indicators22 will be recorded. “Never events’ are shocking medical
errors that should never occur and now consists of 29 events grouped into 7 categories:
surgical, product or device, patient protection, care management, environmental, radiologic,
and criminal according to the National Quality Forum (please see page 46). Recording of the
AHRQ patient safety indicators (please see page 47) will be noted.
A number of parameters for the hospital personnel survey questionnaire will be adopted from
the AHRQ hospital survey23 and on patient-centered care recommendations from the Institute
for Family-Centered Care in collaboration with the Institute for Healthcare Improvement 24. It will
cover the following domains, among others: staffing, teamwork, organizational learning,
perceptions, communication, events monitoring, responses to adverse events and
patientdoctor interactions.
Descriptive evaluation of the performance measures and indicators will be performed. Both
quantitative and qualitative methods will be employed. The core of the study is to determine
qualitatively possible deviances and gaps in measurement of these patient safety indicators.
The reliability, validity and standardization of the said measures and indicators will be subjected
to triangulation against key informant interviews that will be conducted as well as against
international and local consensus on the definitions of the measures and indicators. Common
themes will be identified when analyzing the information gathered during the key informant
interviews. Quantitative methods will include a scoring system to be developed by an expert
panel that will assign numerical values to the 3 domains of an indicator – namely structural,
process and outcomes and other factors deemed necessary by the panel during the writeshop.
The sample data collection tool summarizing the findings on performance measures on the
IPSGs and the hospital profile survey form and survey among hospital health personnel are
found in pages 43-45 and 48.
Data collected will be summarized and analyzed quarterly on a regional level and presented
in the regional feedback workshops mentioned above. This is to initiate quality improvement
and corrective measures based on information from the document reviews, surveys and key
informant interviews. Individualized feedback per hospital will also be done. Possible solutions
on patient safety gaps will be discussed in the PDSA cycles mentioned above.
ADDENDUM:
Preparation of the Dashboard
The following activities will be undertaken to develop the dashboard:
Prepare draft/prototype of initial dashboard (4th quarter 2019)
Presentation of draft dashboard in the Consensus-building workshop to be attended
by hospital participants, DOH and PhilHealth as well as an expert panel of patient
safety leaders and advocates from patient groups (1st quarter, 2020) Finalize
revisions based on Consensus workshop (1st quarter, 2020)
Pilot testing (1st quarter, 2020)
Submission of final dashboard to DOH Health Facilities Development Bureau (2nd
quarter, 2020)
Orientation workshop Members of the project team Introduce principles of patient safety
and methods of performance
assessment of patient safety
Training writeshop • Members of the project team Develop patient safety data
• Technical experts collection tools
• Representatives from DOH • Key informant interview
HFDB and relevant units from questionnaire for health
PhilHealth personnel
• Hospital profile survey and data
collection checklist
• Survey questionnaire on patient
safety culture
Introduce met
Building patient safety advocates and experts composed of young and emerging researchers
who are co-investigators of this project is an important element of the capacity-building as well.
These will include 4 University Researchers, 4 University Research Associates and consultants
that are intended to be developed in quantitative and qualitative aspects of patient safety,
quality improvement and measurement. It is recognized that success in patient safety will only
be guaranteed by a conglomerate of quantitative and qualitative skill sets - these include data
analysis, database maintenance and interpretation, critical appraisal of evidence base
and logical data correlations as well as socio-cultural determinants, acceptability,
patient-centeredness, efficient communication and workplace dynamics respectively.
These are areas that are expected to be will be developed in the participants from this
project internally - with the project team as well as the 60 participating hospital
coordinators and externally with stakeholders. Several papers will be written out from this
project and these will be written by these young and emerging patient safety team members.
ADDENDUM: The project will request sentinel ethics review boards (ERB) to facilitate
supervision and monitoring of the research protocol implementation. One sentinel ERB each
will be assigned for NCR, Luzon, Visayas and Mindanao that will cover all the enrolled DOH
hospitals; LGU and private hospitals will be under UP Manila REB or their respective ERBs
as appropriate.
We will provide tokens of participation for the respondents that will include UPCM
memorabilia/souvenir. Honoraria will be given to hospital coordinators; PhP 5,000/month for
9 months which is the estimated duration of data collection per hospital.
The results of the research project will also be presented in scientific conferences and fora,
inter-agency committee and DOH National Patient Safety Committee meetings. These are
expected to provide scientific and logistic background for policy-making by DOH, PHIC and
other stakeholders. The reports will be written in publication-ready format and will target
journals with high impact factor and relevance.
The project team plans to develop infographics and briefers for wider dissemination of the
research findings. This project also intends to form partnerships with health information
technology experts in exploring the possibility of creation of web-based applications to
streamline monitoring of performance measures as well as increase online presence of the
patient safety concept using webinars, website and social media.
Once these patient safety indicators are created and disseminated, designating hospitals to
be centers of safety or “Sentrong Ligtas” is one of the possible longer-term impact of this
project. This is envisioned to be performance-based signal or label on attainment of patient
safety, contingent upon use of recommended patient safety indicators and measures,
achievement of targets set by DOH/PHIC and employment of reliable and continuous
monitoring methods by these hospitals. The “Sentrong Ligtas” mark can serve as basis for
PHIC payments as well as inclusion in Health Facilities Enhancement Program (HFEP) of
DOH.
Data Security
53 Version 4. November 8, 2018
All data collected will likewise be managed with strict privacy and confidentiality. Accomplished
survey questionnaires will be returned in a sealed white envelope to the Hospital Coordinator of the
research project and will be collected by the assigned research assistants. All encoded data will be
password-encrypted to ensure anonymity and data security. After encoding, all survey forms, tapes
and transcripts of interviews will be kept in a designated and secured cabinet at the research
project office within the UP College of Medicine. The office is only accessed by the research
project team. The researchers intend to adhere fully to the provisions of the Data Privacy Act of
2012.
1,676,649.96 452,025.00
Sub-total for MOOE
(DC + IC)
12,457,556.16
III. Capital Outlay
Sub-total for Capital
Outlay
560,000.00 0
(19)
• Other education and training, qualifications and skills Chief Resident, Department of
Medicine 2011-2012
• Current position o Current position, employer and place of work, start and state of
employment relation
Clinical Associate Professor, Section of Adult Medicine, Department of Medicine,
UP College of Medicine – Philippine General Hospital o Secondary occupation,
additional work experience, other commitments and potential conflicts of interest
relevant to the application (e.g. commitments in a company)
Chief Medical Officer, QURE Healthcare, Inc. (US-based results-driven research and
consulting firm committed to furthering health care quality) Faculty, Asia Pacific Center
for Evidence-based Healthcare
• Previous work experience
Visiting Consultant, Department of Internal Medicine, The Medical City Ortigas
Lecturer, Ateneo School of Medicine and Public Health, Ortigas Avenue, Pasig
Lecturer and Part-time Assistant Professor I, Department of Physiology and
Department of Medicine, San Beda College of Medicine, Mendiola, Manila
Lecturer, Topnotch Board Prep
Consultant, Interim Support Group (Quality of Care), Sept 2012-2013, Health
Policy Development Program, UP School of Economics
Vice-Chair, Clinical Pathways and Guidelines Committee, The Medical City, Oct
2012-April 2014
• Other academic merits o Positions as editor-in-chief, editor, or member of
editorial boards of scientific and scholarly journals and publication series
Editor-in-Chief, Journal of the Association of Philippine Medical Colleges, ISSN 25078496
(4) Full name and date of writing the CV Bryan Albert Lim (Research Associate I)
27 September 2017
Date and place of birth, nationality, current residence and contact details
Birth Date: April 12, 1984
Place of Birth: Cebu City
Temporary Address: Rm 402 1851 Summit Apartment Maria Orosa St. Malate, Manila
Permanent Address: 336 Valencia St. Villa Del Rio, Bacayan, Cebu City, Cebu
Cell Phone Number: 09173201502
Email: bryanalbertlim@gmail.com
Civil Status: Single
Citizenship: Filipino
Language: English, Cebuano, Tagalog, Fookien
Education and degrees awarded: Degree title (most recent first), educational institution, major
subject, graduation date
Current position
Clinical Fellow, Infectious Diseases (Chief Fellow)
University of the Philippines – Philippine General Hospital
Department of Medicine, Section of Infectious Diseases
June 2016-June 2018
(22) Bibliography:
1Vincent C. Patient Safety (2nd ed). Chichester: A John Wiley and Sons, Ltd Publications; 2010.
2Institute of Medicine (US) Committee on Quality of Health Care in America. To Err is Human:
Building a Safer Health System. Kohn LT, Corrigan JM, Donaldson MS (eds). Washington (DC):
National Academies Press (US); 2000. Available from:
https://www.ncbi.nlm.nih.gov/books/NBK225182/doi: 10.17226/9728
3
World Health Organization 55th World Health Assembly A55/13 Provisional Agenda Item 13.9
23 March 2002
4World Health Organization. World Alliance for Patient Safety Progress Report 2006-2007.
WHO-IRIS: Geneva; 2008.
5 Department of Health issued Administrative Order 2008-0023 National Policy on Patient Safety
6Kristensen S, Mainz J, and Bartels P. (2007). Establishing a Set of Patient Safety Indicators:
Safety Improvement for Patients in Europe, SImPatIE - Work Package 4. ESQH-office for Quality
Indicators.
https://www.qualityindicators.ahrq.gov/Modules/psi_resources.aspx
Principal Investigator - Ensures that the conduct of the study - Attends workshops and
(1) adheres to the protocol. Any training on patient safety and
inevitable protocol deviations will be health care quality
discussed and deliberated with the evaluation and monitoring
team
- Training in the use of
Discusses preliminary findings with
- DOH and PCHRD statistical software for both
qualitative and quantitative
Supervising - Assists the Principal Investigator in analysis
Investigator (1) meeting the targets of the study
-
Leads the research teams in the field
work
Writes the paper together with the
study leads
-
-
Transcribes proceedings of meetings - Training in writing policy briefs
and interviews during the conduct of
the study - Orientation in basic hospital
structure and patient safety
- Encodes data according to the
statistical requirements of the data - Training in the use of
analysis statistical software
12 months 18 months
1) Project Development Officer III 1@ ₱42,831.60/mo. x12 months; 18 months 513,979.20 822,636.80
2) Science Research Specialist II 3@ ₱36,052.80/mo. x12 months; 18 months 1,297,900.80 2,058,372.00
Appendix A: Plans for Data Processing and Analysis: Sample Data Collection
Tool
JCI Accreditation
Other
Accreditation/s
Reporting of Never
Events
Reporting of
Nearmisses
Reporting of AHRQ
PSI
Adverse Events
Rate
For Positively Worded For Negatively Worded Total Number of Percent Positive
Dimensions Items, # of “Strongly Items, # of “Strongly Responses to Items Response to Item
Agree” or “Agree” Disagree” or “Disagree” (Excluding Missing
Responses Responses Responses)
A. Items measuring
overall perceptions of
safety
A1.
A2.
….
B. Items on adverse
event reporting
B1.
B2.
….
C. Items on team work
C1.
C2.
…..
Appendix G: Detailed Work Plan Schedule (Originally Approved last December 2017)
• Contract Signing
• Recruitment and Training of Research Staff • Signed MOA 5%
(Capacity Building) • Signed Contract of Service 10%
• Development and validation of data collection tools
• Selection & recruitment of hospitals • Documentation of writeshop and the tools 15%
Second Quarter
(April 2018 – June 2018)
80%
Fourth Quarter
(October 2018-December 2018)
Year 2
Activities Expected Output % Work Output
Online courses from Institute for Healthcare
Improvement
4th quarter 100% of data collection on patient safety culture Recruitment of hospitals
Analysis of patient safety culture data 50% of data collection: Documents review and hospital
Conduct of key informant interviews (KII) survey, survey on patient safety culture
Conduct of Feedback Sessions
Conduct of sessions on Quality Improvement Strategies Online courses from Institute for Healthcare
British Medical Journal (BMJ) Learning Courses Improvement
British Medical Journal (BMJ) Learning Courses
Conduct of 2nd Team STEPPS Fundamentals Conduct of 2nd Team STEPPS Fundamentals Course
Course Online courses from Institute for Healthcare Improvement
British Medical Journal (BMJ) Learning Courses
4th quarter Conduct of Feedback Sessions Conduct of Feedback Sessions using Plan-Do-Study-Act
Integration/triangulation of available data (PDSA) cycle
Finalization and submission of journal articles Integration/triangulation of available data
Conduct of research utilization activities Finalization and submission of journal articles
Conduct of research utilization activities
Prepare draft/prototype of initial dashboard
British Medical Journal (BMJ) Learning Courses
2nd Semiannual Report & Financial Report of 4th tranche due
on December 15, 2019
6th quarter Conduct of writeshop for final report writing Conduct of writeshop for final report writing
Research utilization activities Research utilization activities
Submission of final report Submission of final report
Submission of final dashboard to DOH
Policies • At least three (3) briefs • Two (2) out of 3 briefs authored • Two (2) out of 3 briefs One (1) round table discussion
• At least five (5) inputs to by university researchers authored by university (RTD) conducted in DOH per year
policy • Seven (7) out of 10 evidence researchers
• At least ten (10) evidence summaries authored by • Seven (7) out of 10 evidence
summaries using HRD university summaries authored by
format
researchers/research university
associates researchers/research
associates
• One university researcher will
serve as coordinator/liaison
Partnerships • One (1) international • Participation of RPI to courses At least one (1) input to policy by One (1) RTD co-hosted with the
counterpart (formal • RPI as co-author in case the RPI PNHRS regional consortium
membership to /linkage studies
with a patient safety • At least one (1) personnel from
organization) the RPI serving as hospital
• One (1) Research Partner coordinator
Institution (RPI) outside of
Metro Manila
Products Survey tools Transfer of technology (TOT) to DOH primary user
Key informant interview tools
Guidelines/briefs
Dashboard
Southern Tagalog San Pablo City Laguna Provincial Hospital-San Pablo City District Hospital 2 No Appendix J: List of Level 2 and
Level 3 Public Hospitals in the
Philippines