Hotel Receptionist

When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually
the first person they speak to. It is up to the receptionist to make guests feel welcome and to deal
efficiently with enquiries. Their tasks are likely to include: allocating rooms to guests, taking and
passing on messages, putting together bills and taking payment and handling foreign exchange,
helping guests with requests, e.g. asking housekeeping for extra bedding or storing valuables in
the hotel safe.

In a large hotel, receptionists use a computer to handle reservations, and may also use
telephone switchboard. They may employ sales skills to encourage guests to upgrade to a better
room or eat in the restaurant, for example.

In larger hotels there might be a small team of reservationists, each with specific duties.
In a small hotel, they might do non-reception tasks too-like serving drinks.

Reception desks in larger hotels often stay open all night, but in smaller hotels night-time
duties might be taken over by the porter. Working hours can include days, nights, weekends, and
public holidays. Receptionist might work shifts. There are opportunities for working part time or
only in the holiday seasons.

Hotel Receptionist

When guests arrive at a hotel or call to make bookings, the hotel receptionist is usually
the first person they speak to. It is up to the receptionist to make guests feel welcome and to deal
efficiently with enquiries. Their tasks are likely to include: allocating rooms to guests, taking and
passing on messages, putting together bills and taking payment and handling foreign exchange,
helping guests with requests, e.g. asking housekeeping for extra bedding or storing valuables in
the hotel safe.

In a large hotel, receptionists use a computer to handle reservations, and may also use
telephone switchboard. They may employ sales skills to encourage guests to upgrade to a better
room or eat in the restaurant, for example.

In larger hotels there might be a small team of reservationists, each with specific duties.
In a small hotel, they might do non-reception tasks too-like serving drinks.

Reception desks in larger hotels often stay open all night, but in smaller hotels night-time
duties might be taken over by the porter. Working hours can include days, nights, weekends, and
public holidays. Receptionist might work shifts. There are opportunities for working part time or
only in the holiday seasons.