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Upendra Kasam PDF
Upendra Kasam PDF
By
Upendar Kasam, PMP, Prince2, ITIL, e-TOM and IQA
Sr.Project Manager – N&CE
Conclusion
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Typical Telecom Customer Life Cycle
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High Level Over View on Telecom Ops Processes
Element Management
Network Network Network
Network Network Data
Planning and Inventory Maintenance &
Provisioning Management
Development Management Restoration
Network and Systems Management Processes
of eTOM Operations
Customer
Strategy, Infrastructure & Product Operations
Strategy & Infrastructure Product Operations Fulfillment Assurance Billing
Commit Lifecycle Lifecycle Support &
Management Management Readiness
Enterprise Strategic & Brand Management, Stakeholder & External Disaster Recovery,
Management Enterprise Market Research & Relations Management Security & Fraud
Planning Advertising Management
Research &
Financial & Asset Human Resources Enterprise Quality
Management Management
Development,
Technology
Acquisition
Management, Process & IT
Planning & Architecture
ITIL
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What is TMF’s e-TOM (Business Process Framework)
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eTOM Business Process Framework – Level 1
eTOM 8.0
Customer
Enterprise Management
Strategic & Enterprise Enterprise Risk Enterprise Effectiveness Knowledge & Research
Planning Management Management Management
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eTOM – Business Process Framework – Level 2 - SIP
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eTOM – Business Process Framework – Level 2 - Operations
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eTOM – Business Process Framework – L2 - Enterprise
Management
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Customer Relation Management – Geospatial Information
Geospatial Information
management and Managing all interfaces Responsible for location-based patterns
analysis of sales activity between the enterprise managing prospective in customer churn due
and sales opportunities and potential and customers, for qualifying to quality problems
and longer-term trend existing customers, by and educating relating to specific
analysis on product, taking customer data customers, matching equipment/network
,sales and customer by with applying location in customer expectations causing quality problems
using GIS/BI Tools GIS application and map with GIS or targeted marketing
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Service Management and Operation – Geospatial Information
Geospatial Information
Geospatial Information
Geospatial Information
Geospatial Information
processes manage Arranging and managing S/P Performance Manage all settlements
requisitions with supplier/partner access Management processes and billing for the
partners/suppliers to to appropriate service track, measure and enterprise, including bill
ensure on-time and provider problem and/or report supplier and validation and
correct delivery of the trouble management partner performance by verification and payment
product or service support tools and Show using GIS/BI Tools for authorization with GIS
requested, information all Supplier list GIS Map SLA monitering Interface
shown GIS System
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Marketing and Offer Management – Geospatial Information
Geospatial Information
To develop strategies for To develop the Sales Manage the delivery and processes manage the
products at the portfolio support and response build of new or changed delivery and build of
level. The decision is for new and existing market capabilities or new or changed market
made as to which products and services, customer-related capabilities and
product types the as well as existing and capabilities based on customer-related
enterprise wants or potential customers and consumer data and link capabilities with GIS
needs to offer by GIS/BI show in GIS system with GIS maps maps
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Service Development and Management – Geospatial
Information
Geospatial Information
To development of a To Plan and deliver the
strategic view and a multi- total capabilities
year business plan for the
enterprise’s services and
required to deliver
service directions, and the changes to service and
parties who will supply the plan for area/couny to
required services. launch services by using
GIS
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Resource Development and Management – Geospatial
Information
Geospatial Information
To support the long term Physical Network Inventory Resource Development
strategic direction of acts as the central repository & Retirement processes
the business, the existing for all network infrastructure
network
develop new, or
and supports the planning,
infrastructure needs to be engineering process by GIS enhance existing
understood, the Inventory technologies and
future demands on the associated resource
network analysed, types, by using GIS
Process
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Enterprises Management – Geospatial Information
Geospatial Information
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End to End View of Telecom Operations
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Resource Management – OSR/F/A- Process Workflow
Geospatial Information
System (GIS)
Incidents
Customers
Service Area
Network
Features
Images
Real World
Source : ESRI
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Resource Management- BT- NGN Transformation Program
OVERVIEW
One of the largest implementation of Telcordia Network
Engineer (NE) globally
SOLUTION
Data conversion of the 6500 exchanges
BENEFITS
Superior OSP network system
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Enterprise GIS– An Unified GIS System for Indian Telecom
Operator
OVERVIEW
• The client provides services through four lines of business(LoB)
• They had been using two different GIS systems having disparate database
and applications for their Mobile and Broadband services
• For the other two LoB’s, there was no GIS in place
• An enterprise wide GIS was required to unify the systems.
• System to support the group activities comprising Internet, V-Sat, Gateway
SOLUTION
• GE Smallworld based GIS system based on Oracle database
• Integrating telecom network with operations like Network
Monitoring, Fault Management, Work Force dispatch
• Integration with RF wizard catering to WLL services, TIMs, Oracle
databases, etc
• Integration with Marketing and Billing Systems
• Two Phases
o Phase – 1: Small World System / Data modeling / Application development for
Operations
o Phase – 2: Integration with OSS like TIMS and Marketing Systems, WLL Module
o Infotech has currently partnered with Alcatel Lucent to perform
the Fiber Field Engineering/Audit services for our client. The field
audit data is being uploaded into the inventory system by our
teams
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Sales/Marketing Management – Opensource GIS Platform
OVERVIEW
Enterprise GIS based Web Application for
Sales & Distribution using Open source GIS
technologies.
SOLUTION
Integration of the Google Maps
Query Manager
OVERVIEW
GIS Based Feasibility Customer Care
Application
Main GUI
SOLUTION
This website is primarily used by Telecom
Service team, Sales team, and outlets to
find the feasibility of the DP to provide a
new telephone connection and high-speed
Internet and IPTV connection for new
customers or existing customers.
Build enterprise wide Geographic Information System (GIS) and integrate the
same with existing OSS / BSS systems
Service Customer
Asset Tracking Billing Fault
Provisioning Demographics
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….OSS SERVICE OFFERINGS
Work Flows and Service qualification, Service designing, Provisioning, Activation, Inventory
Orchestration reconciliation & Shortfall, Fault and Escalations, Fault Localization
COTS & Customization Strategy/Plan, Scoping, Design, Build, Transition Rollout, Operate
Products Rollout Turn-key, Manage Services, Partial
Application B2B: Web Application for OSS, Reporting Tool, Business Analysis tool
Development B2C: Web Portal
Point to Point, Database level, ESB based, Processed based, Trigger based,
Integration Strategy Batch process, Discovery & Reconciliation
Integration
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INFOTECH OSS SUITE
# Business Architecture
# Information Architecture
# Application Architecture
# Technology Architecture
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