20TH - 22ND APRIL 2020 | MAKATI, PHILIPPINES

ADVANCED PREVENTIVE AND capture the initiative

ENGINEERING &
PREDICTIVE MAINTENANCE MAINTENANCE
SERIES

Implement proactive maintenance strategies to reduce downtime and

increase efficiency to achieve maintenance and reliability
excellence

BY ATTENDING THE MASTERCLASS,

TOP LEARNING OBJECTIVES: DELEGATES WILL BE ABLE TO:
▪ Improve Asset Life
Analyse basic equipment design to discover what is necessary Extension by 10% - 20%
1
for its proper operation
▪ Reduce Maintenance Cost
2 Review equipment in a production environment to understand by 10%- 30%
the operating impact
▪ Increase Asset Reliability
3
Determine maintenance requirements and the equipment by 20% - 40%
operating environment

4 Setting the necessary maintenance and operating quality BOOK 3 OR MORE

standards to be met
DELEGATES
5 Develop the necessary skills and competencies needed by the AND SAVE USD 600!
workforce

6 Identify the necessary documentation, content and its WHY NOT BRING THIS
arrangement for PM and PdM tasks CLASS INTERNALLY?
7 Establish frequencies and a program for PM and PdM This training can be customised
into an In-house training
Identify processes, information, physical resources, safety
8
required for PM and PdM jobs
programme just for your
organisation. To find out more,
Recognise other business processes and information which link please contact : Gale Ong at:
9 to PM and PdM Tel: +65 6297 8545 Fax: +65
6297 8645 or Email: gale@
Imbed good practice PM and PdM into your organisation’s TPM
10 program
salvoglobal.com

Initiate the continuous improvement of PM and PdM systems and “Overall, the training will lead/helped
11 processes
us to maintain and plan more effectively
12 Maximise profits with effective maintenance management and on my plant.”
equipment life cycle control -Mechanical Supervisor,
JG Summit Petrochemical Corporation
13 Eliminate risk and downtime caused by maintenance defect and
ve scheduled maintenance
failure with highly effective

▪ A world-renowned maintenance expert with over 35 years of real-life

industrial experience. He is the author of over 200 publications in the
INTERNATIONAL areas of maintenance, condition monitoring of complex mechanical
TRAINER systems and root cause analysis
▪ Elected Chairman of the International Society for Maintenance and
Condition Monitoring
▪ President of the International Institute of Acoustics and Vibrations USA
▪ Elected Chairman of the Maintenance and Condition Monitoring
Technical Committee of the British Institute of Non-destructive Testing
▪ Received the 2011 Rolls-Royce Innovation Award, 2014 Oxford OBN
Award and the 2010 William Sweet Smith Prize form the Institution of
Mechanical Engineers
COMPANIES THAT HAVE BENEFITED FROM LEN’S EXPERTISE INCLUDE:
▪ Total ▪ Dubai Supply Authority ▪ Sabiya Power Plant
▪ Shell ▪ Jebba Hydro Electric ▪ British Energy
PROFESSOR ▪ Sasol Company ▪ Saudi Electricity
▪ Exxon Mobil ▪ BASF Company
LEN GELMAN
gale@salvoglobal.com | Tel: +65 6297 8545 | Fax: +65 6297 8645 | www.salvoglobal.com 1
WHY ATTEND THIS MASTERCLASS?

Maintenance’s key objective is to increase uptime without over-doing maintenance and the challenge lies in
how to determine the right mix of Preventive Maintenance and Predictive Maintenance. Many organizations
also find themselves struggling to put in place an effective Maintenance regime to improve equipment
integrity.

The concept of Preventive and Predictive maintenance is extensively known and the potential benefits are
widely accepted, but still, many maintenance practitioners have failed to successfully take advantage of the
techniques and technology. By mastering techniques like the PF-Curve and Statistical Analysis and the
latest condition monitoring techniques, participants will be able to prevent avoidable equipment failures and
associated production losses and finally break the reactive maintenance cycle.

Salvo Global’s 3-day intensive Masterclass on “Advanced Preventive & Predictive Maintenance” is a practical
“How-to-Do-it Guide” for implementing, measuring results and successfully applying today’s best practices
for Preventive (PM) and Predictive Maintenance (PdM) through Total Productive Maintenance. In addition,
delegates will be introduced to strategies that will enhance and improve PM & PdM.

This course is designed to build competency in maintenance and to enhance the equipment reliability and
overall plant productivity. It covers all the fundamentals of advanced maintenance that a suitably qualified
professional would be expected to carry out during his duty starting with the first steps and building up to
a fully functional advanced maintenance.

This training course is based on 35 years of real-life industrial experience of the trainer in predictive
maintenance.

The training course is based on the following ISO Standards: ISO 18436-1:2012, ISO 18436-2: 2014, ISO 18436-
3:2012, ISO 17359: 2011, ISO 13373-1: 2002, ISO 13373-2:2005, ISO 13374-1:2003, ISO 13379-1:2012, ISO
14695:2003, ISO 10816-8: 2014, ISO 10816-1: 1995, ISO 10817-1:1998, ISO 7919-5: 2005, ISO 14694: 2003, ISO
2954: 2012, ISO 11342:1998, ISO 8528-9:1995, ISO 5348: 1998, ISO 19499:2007, ISO 21940-13:2012 and ISO
13372:2012

WHO SHOULD ATTEND THIS MASTERCLASS?

VPs, Directors, Division Heads, Managers, Superintendents, Specialists, Leaders, Supervisors, Foremen,
Planners, Technicians, & Engineers from the following departments:

• Maintenance • Condition Monitoring • Operations

• Engineering • Rotating Equipment • Plant
• Reliability • Static Equipment • Production
• Preventive Maintenance • Mechanical Engineering • Process
• Predictive Maintenance • Asset Management • Inspection
• Shutdowns & Turnarounds • Asset Integrity

From industries including but not limited to:

• Oil & Gas, Mining, Utilities, Manufacturing, Construction, Petrochemicals/Chemicals, Manufacturing,

Transportation & Rail, Pharmaceuticals & Healthcare, Food & Beverages, etc.
• All other industries that see leadership skills and physical asset management as a factor to business
success such as facilities management and operations

gale@salvoglobal.com | Tel: +65 6297 8545 | Fax: +65 6297 8645 | www.salvoglobal.com 2
 ABOUT YOUR EXPERT LECTURER
WHY ATTEND THIS MASTERCLASS?

Prof. Gelman (UK) holds a PhD and a Dr. of Sciences (habilitation) degree.
He has trained and consulted for different industries worldwide. Prof.
Gelman has 35 years of real-life industrial experience in maintenance
planning and scheduling holding key positions in major companies such as
Rolls-Royce,
MORE ABOUT SKF, Caterpillar,
YOUR Dresser-Rand,
TRAINER:Shell and Severn Trent Water.
He has developed and delivered training programmes worldwide for power
& utilities, oil & gas, and manufacturing, including courses on maintenance
planning and scheduling, machinery failure analysis and prevention,
reliability centred maintenance, condition monitoring of machinery, risk assessment for production and
operations, and problem solving and decision making.
He is also the author of over 200 publications (including 17 patents, 4 books and 2 book chapters) in the areas
of maintenance, condition monitoring of complex mechanical systems and root cause analysis.
Due to his many contributions, Prof. Gelman has received many awards such as the Oxford OBN Award
(2014), the Rolls-Royce Innovation Award (2011), and the William Sweet Smith Prize from the Institution of
Mechanical Engineers (2010).
Prof. Gelman is an acclaimed entity in the field, holding several key positions in organizations such as:
• Chairman, International Society for Condition • Editor-in-Chief, “Condition Monitoring” book
Monitoring series
• Chairman, World Congress on Engineering • Fellow, British Institute of Non-Destructive
Asset Management (2007) Testing (BINDT)
• Chairman, International Condition Monitoring • Fellow, International Association of Engineers
and Maintenance Conferences (2008-2016) • Fellow, UK Institution of Diagnostic Engineers
• General Chairman, First World Congress • Honorary Editor, International Journal of
Condition Monitoring and Maintenance (2017) Condition Monitoring
• Co-Chairman, Condition Monitoring and • Honorary Co-Chair, World Congress of
Diagnostic Technology Technical Committee of Engineering (2007-2016)
the British Institute of Non-Destructive Testing
(BINDT) • Past Immediate President, International Institute
of Acoustics

LEN HAS HELPED MANY NOTABLE ORGANISATIONS ACHIEVE IMPROVED

PERFORMANCE THROUGH TRAINING AND CONSULTING ADVICE. THESE INCLUDE:

• Saudi Aramco • Quartzelec, Abu Dhabi • DUCAB Cable Manufacturing

• Oman Gas Company • Qatar Petrochemical Company Company
• Rolls-Royce • Majan Electricity, Oman • ADMA-OPCO
• Dresser-Rand • Qatar Gas • ADPC, UAE
• Caterpillar • Shell • Qatar Aluminium
• S2 Operation and Maintenance • SKF • SABIC-SHARQ
Company • Total • SSE UK
• Alpha Star aviation service KSA • Severn Trent Water • SATORP, KSA
• Abraj Energy Services Oman • Barrak Al-Fares • ARAMCO, KSA
• Dubai Supply Authority • BASF • Swift Oil
(DUSUP) • Niger Delta Power
• Vibrant Machines, Bahrain
• Exxon Mobil • Marine Service and Supply
• British Energy
• Maaden Aluminium, KSA • Jebba Hydro Electric
• Eriks
• Saudi Electricity Company • General Marine and Oil Service
• Kuwait Oil Company
• The Bahrain Petroleum • Cima
• Qatar Fertiliser Company
• London Underground • Prasrana
• Sabiya Power Plant
• Emirates CMS Power • Bluescope Steel
• NATPET
• Abu Dhabi Oil Refining • Ranhill AUO
• Daleel Petroleum
• GEO CHEM Middle East • SunPower

gale@salvoglobal.com | Tel: +65 6297 8545 | Fax: +65 6297 8645 | www.salvoglobal.com 3
 TESTIMONIALS
“The training helped us to schedule and plan
more effectively.”
- Saudi Electricity Company
“This training gave us an insight into
maintenance planning in detail.”
- Saudi Aramco
“The training was very well organised and a very
insightful session.”
- Elmaimani Group, UAE
“Arrangements in terms of facility and material
was excellent.”
- Sohar Aluminium, Oman
“Good. Learnt many new things.”
- Mondelez Bahrain
“Overall good and useful training. The main
strength of training was plant maintenance
methodology.”
- Dolphin Energy Limited
“Trainer knowledge of topic was excellent and
he was able to answer participants’ questions.”
- General Manager Plant, Cement Industries of
Malaysia
“Very comprehensive content and detailed
materials. Very organized and experienced in
professional training.”
- Engineering Manager AUO, SunPower
“ Overall very useful info on planning and
scheduling for maintenance job. Trainer poses
excellent knowledge on topic and able to answer
questions.”
- Tan Boon Hooi, Assist. Project Manager,
Ranhill
A Certificate of Completion
will be issued to all delegates
completing minimum of 90% of
the total hours of the course.
gale@salvoglobal.com | Tel: +65 6297 8545
“It provides me with detailed process of scheduling
and maintenance of maintenance equipment.
Very relevant to job scope and very enlightening.
Experienced speaker with excellent background in
the topic.”
- Vice President, Prasarana Sdn Bhd
“ Very good and interesting. Trainer have so many
input to deliver this training. The main strength is
to know the planner responsibility and how to be a
good planner.”
- Maintenance Planner, PTP Sdn Bhd
“Overall very good, details and applicable
maintenance practice. The main strength of training
very experiences and knowledgeable trainer.”
- Engineering Manager, Sca Hygiene
“Good training, knowledge gained is helpful in my
job, well done.”
- Site Maintenance Manager, AAT
“Very informative and good for day to day work.”
- Maintenance Planner, Bluesscope Sdn Bhd
“Really enjoyed the course, found it extremely
relevant in my role. Course content was very good,
Len delivered it extremely well. Look forward to
doing some future courses with you.”
- Zamil Offshore
“Well done! This training reach my expectation, I
really enjoyed the practical part of training.”
- First National Operation & Maintenance Co. Ltd.
“Event is great. I learned a lot. Finishing the training
happy and equipped with new understanding on
advance machinery. Thanks to Prof. Gelman.”
- Maintenance Planner, Nestle Philippines Inc.
This training can be customised into an In-
house training programme just for your
organisation. To find out more, please contact:
Gale Ong at: Tel: +65 6297 8545 Fax: +65 6297
8645 or Email: gale@salvoglobal.com
| Fax: +65 6297 8645 | www.salvoglobal.com 4
 COURSE TIMINGS
REGISTRATION BEGINS AT 08:00. COURSE SESSIONS WILL START PROMPTLY AT 08:30 AND END AT
16:30. THERE WILL BE TWO SHORT BREAKS AT APPROPRIATE TIMES FOR REFRESHMENTS AND LUNCH
BREAK WILL BE FROM 12:30 TO 13:30.

DAY 1

INTRODUCTION

• Definitions of Maintenance
• Build Systematic Maintenance Tactics for Your Organization

REACTIVE (RUN TO FAILURE) MAINTENANCE

• Preventive (Time Based) Maintenance • Maintenance by Redundancy

• Predictive (Condition Based) Maintenance • Opportunity Maintenance
• New Generation Proactive (with Root Cause • Opportunistic Maintenance
Analysis) Maintenance

CREATIVE DISASSEMBLY FOR PREVENTIVE AND PREDICTIVE MAINTENANCE

• Precision in Preventive/Predictive Maintenance

• Identifying Major Costs of Predictive and Preventive Maintenance
• Predictive and Preventive Maintenance: The Main Concepts and Seven Basic Questions

THE KEY PEOPLE IN PREDICTIVE AND PREVENTIVE MAINTENANCE: A PLANNER,

A MAINTENANCE SUPERVISOR, A CRAFTSMAN, STOREROOM PERSONNEL, AN
OPERATIONS SUPERINTENDENT AND OPERATOR

• The Key Maintenance Metrics for Predictive and Preventive Maintenance: Reliability, Mean Time
Between Failures, Mean Time to Failure, the Instantaneous Failure Rate, Equipment Availability and
Maintainability, Mean Time to Repair
Practical Exercises on Reliability for Predictive and Preventive Maintenance
• Classification of Day to Day Preventive and Predictive Maintenance Activities
• Flow Chart of Maintenance Planning for Predictive and Preventive Maintenance
• Work Orders: Essential Estimations for Predictive and Preventive Maintenance
Work Order for Predictive and Preventive Maintenance: Industrial Case Studies
• Predictive and Preventive Maintenance: Seven Stages Process
• Asset Functions: Primary and Secondary
• Asset Failures: Potential and Functional
• The P-F Interval, the Net P-F Interval and Multiple P-F Intervals for Predictive Maintenance
• Estimation of Optimum Maintenance Inspection Interval for Predictive Maintenance
Estimation of Optimum Maintenance Inspection Interval for Predictive Maintenance: Industrial Case
Study
• The Operating Context of Assets for Predictive and Preventive Maintenance
The Operating Context of Assets for Predictive and Preventive Maintenance: Industrial Case Studies

gale@salvoglobal.com | Tel: +65 6297 8545 | Fax: +65 6297 8645 | www.salvoglobal.com 5
ASSET FAILURE MODES

• Fatigue • Buckling • Yielding

• Fracture • Corrosion • Displacements (Loosening,
• Wear • Impact Clearance, Eccentricity,
Imbalance, etc.)
• Creep • Thermal shock

ASSET HIDDEN AND EVIDENT FAILURES

• Asset Failure Effects

• Asset Failure Consequence as a Criticality Criterion for Predictive and Preventive Maintenance

HIDDEN CONSEQUENCES

• Safety and Environmental Consequences • Non-Operational Consequences

• Operational Consequences

SIX PATTERNS OF THE INSTANTANEOUS ASSET FAILURE RATE FOR SELECTION

OF PREDICTIVE AND PREVENTIVE MAINTENANCE: TRADITIONAL VIEW,
BATHTUB, SLOW AGING, BEST NEW, RANDOM FAILURE AND WORST NEW

• Relationship Between the Failure Rate Patterns and Maintenance Tactics; the Necessary Conditions
for Selection of Predictive and Preventive Maintenance
• Estimation of Optimum Maintenance Inspection Interval for Preventive Maintenance

Estimation of Optimum Maintenance Inspection Interval for Preventive Maintenance: Industrial Case
Study

• Failure Management for Predictive and Preventive Maintenance and Default Maintenance
• Predictive and Preventive Maintenance

ON-CONDITION MAINTENANCE

• Preventive Maintenance by Repair

• Preventive Maintenance by Replacement
• Default Maintenance
» Failure-Finding Maintenance
» Maintenance by Redesign
» Run-to-Failure Maintenance
• Determining When to Predict and Prevent Failure and When to Allow Failure to Occur; Optimal
Selection of Maintenance Tactic
• Logic Diagram for Optimal Selection of Predictive and Preventive Maintenance

gale@salvoglobal.com | Tel: +65 6297 8545 | Fax: +65 6297 8645 | www.salvoglobal.com 6
 DAY 2
PRINCIPLES OF ROOT CAUSE ANALYSIS OF FAILURES FOR PREVENTIVE/
PREDICTIVE/PROACTIVE MAINTENANCE; AN APPROACH OF SIX ROOT CAUSES

TYPES OF ROOT CAUSES IN PREDICTIVE AND PREVENTIVE MAINTENANCE

• Physical • Human • Latent

• The Generic “Eight Disciplines Problem Solving” Technique for Root Cause Analysis in Predictive
and Preventive Maintenance
• Fishbone (Ishikawa) Diagrams for Root Cause Analysis in Predictive and Preventive Maintenance
• 5 Why Method for Root Cause Analysis in Predictive and Preventive Maintenance:
• HAZOP (Hazard and Operability Study) for Root Cause Analysis in Predictive and Preventive
Maintenance

DIAGNOSING MACHINERY FAULTS BY CONDITION MONITORING FOR PREDICTIVE

MAINTENANCE/ ROOT CAUSE ANALYSIS:

• Imbalance • Eccentricity • Rub

• Bent shaft • Fatigue damage (e.g. • Oil whirl
• Mechanical looseness pitting, cracking, etc.) • Local damage in bearings
• Misalignment • Improper coupling

16 Industrial Case Studies of Predictive Maintenance/Root Cause Analysis of Assets:

• Predictive Maintenance of two stage vertical bearing

pumps • Predictive Maintenance of a boiler fan bearing
• Predictive Maintenance of a vacuum • Predictive Maintenance of an axial
exhauster compressor
• Predictive Maintenance of an engine • Predictive Maintenance of a motor bearing
turbocharger
• Predictive Maintenance of a fan
• Predictive Maintenance of a steam turbine
• Predictive Maintenance of turbine bearings
• Predictive Maintenance of a primary air fan
• Predictive Maintenance of a gas turbine
• Predictive Maintenance of two large fans
• Predictive Maintenance of a fan for power
• Predictive Maintenance of a turbine generator generation
• Predictive Maintenance of a gas turbine
gearbox
• Predictive Maintenance of an oil pump

Practical Group Exercise on Root Cause Analysis for Predictive and Preventive Maintenance:

• Failure Assessment for Preventive/Predictive Maintenance/Root Cause Analysis: 9 Classical Steps

• Failure Assessment for Preventive/Predictive Maintenance/ Root Cause Analysis: Industrial Case
Studies

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 • Failure Assessment of compressor blades
• Failure Assessment of a boiler
• Failure Assessment of vertical pump blades
• Failure Assessment of pinion teeth of industrial gearbox
• Failure Assessment Reports for Preventive/Predictive Maintenance
• Risk Assessment for Predictive and Preventive Maintenance: Introduction
• Risk Assessment: the Main Techniques
• Risk Based Maintenance Program for Predictive and Preventive Maintenance
• Failure Mode and Effect Analysis (FMEA) for Predictive and Preventive Maintenance
FMEA: Ranking Criteria and Industrial Case Studies
• FMEA: Practical Group Exercise for Predictive and Preventive Maintenance
• Failure Mode, Effect and Criticality Analysis (FMECA) for Predictive and Preventive Maintenance
FMECA: an Industrial Case Study
• Preventive and Predictive Maintenance: Key Performance Indicators

DAY 3

CONDITION MONITORING FOR PREDICTIVE MAINTENANCE

• Fault Tree Analysis for Preventive/Predictive Maintenance/Troubleshooting and Root Cause

Analysis
• Vibration Condition Monitoring for Predictive Maintenance: Basics and Main Technologies
• Condition Monitoring by Acoustic Emission for Predictive Maintenance: Basics and Main Technologies
• Condition Monitoring by Wear Debris for Predictive Maintenance: Basics and Main Technologies
• Condition Monitoring by Infrared Thermography for Predictive Maintenance: Basics and Main
Techniques
Condition Monitoring for Predictive Maintenance: Industrial Case Studies
• Predictive Maintenance for Industrial Multistage Gearboxes: Basics and Main Technologies
• Predictive Maintenance for Rolling Bearings: Basics and Main Technologies
• Predictive Maintenance by Electrical Signature Analysis
• Predictive Maintenance for Reciprocating Machinery (e.g. Diesels, Reciprocating Compressors,
etc.): Basics and Main Technologies
• Predictive Maintenance for Gas Turbines, Steam Turbines, Pumps and Compressors: Basics and
Main Technologies
• Predictive Maintenance Survey, Trending and Diagnosis Using Cascade Diagram
• Fault Severity Determination for Predictive Maintenance
• Assessment of Condition Monitoring Vendor for Predictive Maintenance
• New International Standard for Predictive Maintenance

gale@salvoglobal.com | Tel: +65 6297 8545 | Fax: +65 6297 8645 | www.salvoglobal.com 8
 • Advanced Software for Predictive and Preventive Maintenance; Software Capabilities:
» Equipment Selection Based on Selection Questions and Criticality Factors
» Failure Effect Categorization
» Selection of Maintenance Tactics
» Estimation of Optimum Interval for Preventive and Predictive Maintenance
» Maintenance Task Packaging
» Management of Corrective Maintenance Actions
» Creation of Reports and Graphical Charts

COMPUTERIZED MAINTENANCE MANAGEMENT SYSTEM (CMMS) FOR PREDICTIVE

AND PREVENTIVE MAINTENANCE; SYSTEM CAPABILITIES:

• Management of Unplanned Works • Gauge Calibration Management for Predictive

• Estimation of Planned versus Unplanned
Works
• Work Order Generation and Issue
• Management of Maintenance Personnel
Database
Maintenance
• Management of Condition Monitoring Data for
Predictive Maintenance
• Creation of Statistical Data and Reports
• Estimation of the Main Maintenance KPIs

• New Generation Software for Predictive and Preventive Maintenance: Enterprise Resource Planning
• Enterprise Resource Planning Software for Predictive and Preventive Maintenance: the Main Trends
• Predictive and Preventive Maintenance for Enterprise Shutdowns
• Preventive Maintenance for Overhauls: Time Between Overhauls, Service Limit Overhauls and New
Limit Overhauls
• Management of Predictive and Preventive Maintenance Backlog
• Predictive and Preventive Maintenance: Subcontracting vs. In-House; What Works Best for Your
Organisation?
• Spare Part Management and Outsourcing for Predictive and Preventive Maintenance
• Operations vs Maintenance: Aligning Operational Requirements with Maintenance Capabilities
• Life Cycle Cost Analysis for Predictive and Preventive Maintenance
• Implementation of Predictive and Preventive Maintenance: Teamwork and Facilitator
• Human Errors in Predictive and Preventive Maintenance; Reduction of Human Errors
• Applying Predictive and Preventive Maintenance and What Maintenance Achieves

Review: Learning Outcomes

Closing Comments

WORKSHOP OF FAILURE MODE AND EFFECT ANALYSIS (FMEA) FOR PREDICTIVE

AND PREVENTIVE MAINTENANCE

Workshop to undertake a FMEA of a specific machine/equipment:

» Review design and operation of chosen severities of consequences

machine/equipment
» Review failure history and failure modes
» Review root causes of failure modes;
estimate root cause occurrences
» Review failure consequences; estimate
» Review detection/diagnosis capabilities
» Estimate the risk priority numbers
» Assign optimized maintenance tasks/
frequencies

gale@salvoglobal.com | Tel: +65 6297 8545 | Fax: +65 6297 8645 | www.salvoglobal.com 9
 20TH - 22ND APRIL 2020 | MAKATI, PHILIPPINES

ADVANCED PREVENTIVE AND capture the initiative

ENGINEERING &
PREDICTIVE MAINTENANCE MAINTENANCE
SERIES

Implement proactive maintenance strategies to reduce downtime and

increase efficiency to achieve maintenance and reliability
excellence

REGISTRATION FORM
CONTACT Gale Ong TEL +65 6297 8545 FAX +65 6297 8645 EMAIL gale@salvoglobal.com

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TERMS AND CONDITIONS
Payment Terms: Full payment (in the currency that is reflected in invoice) is required within five (5) working days on receipt of invoice or before the event date, whichever is earlier. Salvo reserves the right to refuse admission
if payment is not received as stated. Should client request payment to be made in another currency (other than the one reflected on the invoice), an additional 10% exchange rate administrative fee will be added to the invoiced
amount. The remitting organisation has to bear both the local and correspondents bank charges.
Transfer: Transfer to future event or to another person is allowed upon written notification from an authorized personnel of client company. For transfer to future event(s), client shall receive a credit voucher of 90% for the
amount that the client has been invoiced for (including GST, if any), which is valid for one year to be used for any future Salvo event. Transfer to future event confirmed less than two (2) weeks prior to the event will be subjected
to an additional 5% administrative fee (credit voucher will bear only 85% for the amount client has been invoiced for including GST, if any). Should the value of the future event exceed the amount reflected on the credit voucher,
client is responsible for the additional amount. No refunds will be made for any unutilized credit voucher amount(s). Each Credit Voucher can only be used once.
Cancellation: Registration carries a 50% cancellation liability immediately after a signed sales registration contract has been received by Salvo. Salvo has to be notified of the cancellation in writing and respond with a written
acknowledgement for the cancellation to be valid. Cancellation confirmed less than six (6) weeks prior to the event is non-refundable and the full fee is payable. By signing this contract, the client agrees that in case of dispute or
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airfare, hotel, or other travel costs incurred by clients. The fee will not be refunded, but can be credited to a future event.
No Show: No show does not constitute transfer or cancellation and the full fee is payable.
Changes: Salvo reserves the right to change event dates, location or omit event features, or merge the event with another event, as it deems necessary without penalty and in such situations no refunds, part refunds or alternative
offers shall be made. In the event that Salvo cancels the event permanently for any reason whatsoever, (including, but not limited to any force majeure occurrence) the client shall receive a credit that the client has paid to such
permanently cancelled event, valid for up to one year to be used at another Salvo event. No refunds, part refunds or alternative offers shall be made.
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Governing law: This Agreement shall be governed and construed in accordance with the law of Singapore and the parties submit to the exclusive jurisdiction of the Singaporean Courts in Singapore. However Salvo only is
entitled to waive this right and submit to the jurisdiction of the courts in which the client is located.
Indemnity: Should for any reason outside the control of Salvo, the venue or speaker(s) change, or the event be cancelled due to an act of terrorism, extreme weather conditions or industrial action, Salvo shall endeavour
to reschedule but the client hereby indemnifies and holds Salvo harmless from and against any and all costs, damages and expenses, including attorneys fees, which are incurred by the client.