Professional Documents
Culture Documents
Event
Event
Recommendations
- Management for anger and stress.
- The staff should be aware of difference of others and respect their values.
- Communication process should be clear and to the point.
- Continuous Education:
1. Sessions.
2. Posters and brochures.
3. Surveys.
- The staff should use ice breaking skills for developing trust relationship, and they should be
appreciative of others.
- The supervisors should always be accessible to all staff and members for any help.
Conclusion
- Collaboration between staff.
- Coordination of communication.
- A policy for communication should be formatted, and to follow up on it.
- (instructions are not clear) so During communication process, there should be:
1. Subject is known.
2. Eye-eye contact.
3. Effective listening.
4. Positive attitude.
5. Flexibility.
This problem is found almost everywhere in hospitals between employees and it should be
addressed before it affects the care of the patients.
Thank You ! .. Any Questions??
Fish Bone:
Casual Diagrams created by Kaoru Ishikawa in 1968.
Definition:
A troubleshooting tool that can be used to visually diagram the causes and effects of a problem.
In this fish bone, we will be presenting the problem of improper communication between nurses
and doctors
instructions are not clear
unspecific information
Event
Implemented Changes
Creation of two standardized report tools, one for physicians and one for nurses, each of which
generates directly from the electronic medical record a list of each patient’s medications, facilitating
clinicians’ assessment of treatment adequacy
Addition to nursing report of the critical step of reviewing patient diagnoses and related therapy and
notifying the physician of any apparent discrepancies
Event
Missed order for therapy following discharge from the hospital , on a Sunday evening
Implemented Changes