Mumbai’s Dubbawalla

Reaction Paper
Mumbai’s Dubbawalla or is translated as the Lunch box delivery man is one of the
greatest full proof delivery system that is possibly out there with only less than 1%

mistakes done by a year, by fact. This mistake is also not done by the dubbawalla

themselves, but due to accidents or act of God and by this they received the highest

award of Sigma 6. The Dubbawallas picks up the meal of them customers early in the

morning and is delivered either by foot,bikes or riding a train with no help from and kinds

of technologies. They’re way of delivery is based on simple codes and colors that is

marked on the lunchbox that they are going to deliver because most of the dubbawalla

doesn’t know how to read and write. The process is simple to look at, They pick up the

containers from the house of the customer, The kind of delivery depends on how far the

food will be delivered at. If it is close it could be delivered by foot or bike but when it is

far it would be delivered on a train station then the food would be sorted by the

destination, After this they have a 30 second time limit to put the food inside the train.

I think they have some sort of VIP treatment for this because from what I know in india

is that most of them just jumped inside the train inorder for them to catch it without

relying that much on safety, but from what I saw on the videos people moved away from

them inorder for them to do the process of putting the food inside the train. Also there

are two types of train in India.The Fast train and the Slow Train, The Fast train is not

literally faster by speed but it is called the fast train because it skips stations while the
slow train stops in every station. So this helps the Dabbawallas travel time a bit easier.

There are no room for mistakes for this job because the people who eat from this boxes

comes from all class, if you gave a man from southern India a food from a Muslim family

he won’t be able to eat it, he won’t even open it. I think the secret for this success is the

simplicity of its form. It is based on codes rather than having complicated addresses like

we have here in the Philippines. In short, Less complicated things, the better results.