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    Blueprint Design Thinking

    Uploaded by

    Daniel Segarra
    The document outlines the key steps a user takes when using a service, including noticing and deciding to use the service, the initial and ongoing use of the service, and relationship building after use of the service. It also describes the activities of front office and back office employees as well as internal and external processes that support each step.

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    Blueprint Design Thinking

    Uploaded by

    Daniel Segarra
    29 views1 page
    The document outlines the key steps a user takes when using a service, including noticing and deciding to use the service, the initial and ongoing use of the service, and relationship building after use of the service. It also describes the activities of front office and back office employees as well as internal and external processes that support each step.

    Original Description:

    Plantilla para diseño de blueprint

    Original Title

    Blueprint design thinking

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    The document outlines the key steps a user takes when using a service, including noticing and deciding to use the service, the initial and ongoing use of the service, and relationship building after use of the service. It also describes the activities of front office and back office employees as well as internal and external processes that support each step.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    29 views1 page

    Blueprint Design Thinking

    Uploaded by

    Daniel Segarra
    The document outlines the key steps a user takes when using a service, including noticing and deciding to use the service, the initial and ongoing use of the service, and relationship building after use of the service. It also describes the activities of front office and back office employees as well as internal and external processes that support each step.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    STEPS BEFOREHAND

    Notice, understand, be triggered.


    USING THE SERVICE
    Decide to use, first use, further use, help with problems.
    AFTER USE
    Relationship building, stimulating re-use, end of use.
    USERS

    ACTIVITY
    What does the user
    do in this step?

    TOUCH POINT
    What do the user and
    FRONT OFFICE

    employee use for this?


    (folder, form,
    membership card, etc.)

    ACTIVITY
    What happens here?
    (what does the employee do,
    what does the application do,
    etc.)

    BEHIND THE SCENES

    INTERNAL
    BACK OFFICE

    PROCESSES
    What do your employees
    or systems do
    behind the scenes?

    EXTERNAL
    PROCESSES
    What happens in
    the eco-system?

    TO DEVELOP

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