FAQ for Procureware

How do I register?
 Go to https://snoco.procureware.com/login and select the “Register” button under
“Create New Company Account”.

How do I log in?

 Go to https://snoco.procureware.com/login and use your log in information from
the registration process.

It won’t let me log in, what do I do?

 First, check to make sure you have the right log in information. Then check and see if
CAPS lock is on. Procureware does NOT give you a warning message if your CAPS lock is
on and the passwords are case sensitive. If it still does not work, RESET your password
to start fresh and try again.

It says my account already exists, but I do not know the information?

 Enter in your email address in the “Reset Password” section and click “Submit” this will
allow you to reset the password. If your email address is not linked to the account,
please call us at 425-388-3344 and we can add your information in and send a “Reset
Password” email.

I need to change the contact information on the account, how do I do this?

 Call the Snohomish county Purchasing line (425-388-3344) and we can
add/remove/update contact information and then rest the password to allow for a fresh
start.
I don’t want email notifications anymore, how do I stop that?
 We can disable the categories so you will not receive automatic email notifications but
still stay as an active potential vendor.

I cannot find the bids, where do I go?

 Verify that you are logged in, you will see your name in the upper right hand corner of
the screen next to the “Log Out” button. Once that is verified go to the far left side and
press the “Bids” tab. This will bring you to the search screen and a list of all open and
past bids. You can search by bid number, title or bid type (RFP, RFQ, Formal, Small
Works, or Quote). You will then move your mouse over the Bid Number (in blue) and
click on the number. This will bring you to the bid details and documents.

How can I tell if a bid is available or not?

 When you go into the “Bids” tab, you will see the list of all current and past bids. There
will be a “Status” section that will read Available, Cancelled, In Evaluation, or Awarded.
You can see the status when you are looking in the bid details as well, it will be listed at
the top of the page in a beige colored bar that contains the Bid number, title, status,
and the days left until it closes.

Where can I find the award information?

 Go to the Bid tab on the left side of the screen, click that and then search for the bid you
are questioning, click on the blue bid number which will bring you to the bid description.
 In the top tab next to “Description” you will see a “Results” tab. Click on the Results tab
and this will give you the available award information. Typically there is a bid tabulation
along with the name of the Awardee(s).

I have a question on an active bid, how do I go about asking?

 There are two ways to submit a question on a bid of RFP/Q. You can send an email our
purchasing mailbox, purchasing@snoco.org, this is monitored and all questions are
routed to the buyer responsible. Or you are able to submit a question through
Procureware which will be answered directly through Procureware. You do this by going
to the bid you have a question on, select the “Clarifications” tab and click “add”. You will
type up your question and then press submit. This will give us a notification, so you
don’t have to worry about sending via email as well.

I am a registered and active company, but am not receiving bid notifications

when there are bids opened in my category. Why is that?
 Double check your categories selected, you are able to select more than one at a time. If
it has been selected, make sure your email address is up to date. After confirming those
two items, check your junk/spam email box. Because Procureware has the “ware” part
in it, it tends to be diverted to junk mail. If you still do not have information. Email
purchasing@snoco.org and we can resend the bid invite to you directly.
Tips & Tricks to Procureware
 Home tab: It will always have the “Welcome to Snohomish County
Purchasing portal” message and have the option to register. You will know
you are logged in when your name is in the top right corner.

 Bids: You can search for current and past bids, RFP’s, RFQ’s, three quotes
and small works projects. You can search by bid number, title, or type.
 Bids List: You can filter the bids list to show the available bids in your
category.

 Bid documents: These documents will always be located under the Bid
Documents tab, under “External Documents – Protected”.

 My Account tab: You can review and update your companies information as
needed and are able add or remove categories at any time.