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    PDF

    Uploaded by

    Arjun Mishra

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    © All Rights Reserved
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    Corrigendum- GEM/2019/B/390173

    The following details is required to be incorporated in the Service Level Agreement. The Minimum
    qualification of the deployed resources
    (a) Should be Graduate
    (b) Well conservant with MS Office/Email etiquette/MS Excel.

    (c)Language proficient (English as well as Hindi) Desirable Qualification:

    (i) Any call Centre experience of 6 months - 1 year


    (ii) Interpersonal Skill, team work, capacity of trouble shooting etc. The bidder has to accept in
    writing that he/she will comply with all the other terms and conditions of Service Level Agreement.

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