TASK: DAY 1

Q1) What do you understand by levels of management? Why is the

segmentation of management necessary?

Ans: Levels of Management are a term referred to line of differentiation among

various administrative positions in a company. The levels may increase as and when
the size of the business increases and vice versa. Level of Management determines
the chain of control and the quantity of power and position that is given to any
management role to an individual in an organization.
Level of management are broadly classified into three types:
• Managerial or the Top-Level Management
• Executive or Middle Level Management
• Supervisory or Operative Level Management

Level of Management Key Positions Functions

Top-Level Management Board of Directors, Executive coaching,
Managing Director, change management,
General Manager leadership etc.
Middle Level Management Branch Manager, Problem solving,
Production team building, talent
Manager, development,
Marketing performance
Manager, Finance management etc.
Manager,
Personnel Manager
Operative Level Foreman, Emotional
Management Supervisors, intelligence and
Department Heads coaching for
performance etc..

Segmentation of Management: There is no universal list of the functions

of management. Most acceptable heads of functions are
• Planning

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 • Organizing
• Staffing
• Directing
• Controlling
For theoretical purposes, it may be convenient to separate the function of
management but practically these functions are overlapping in nature i.e.
they are highly inseparable. Each function blends into the other & each
affects the performance of others.
There needs to be proper unison of the all the above functions being
performed by management. Managing all the tasks without segmentation
was almost possible. Segmentation of management roles helps to achieve the
following for the organization
• It helps in achieving group goals rather than personal goals
• Optimum utilization of resources
• Reduce costs
• Establishes sound organization
• Establishes equilibrium

Q2) What do you understand by the term open gate policy? Why is it pivotal
in organizational structure?
Give your inputs on Zero tolerance policy towards bullying, sexual
harassment, inequality and biasedness in an organization. How does it affect
the organization and the employee?
Help us understand with examples

Ans Open gate policy: An open gate policy is a communication policy in

which manager, CEO, MD, president or supervisor leaves their offer gate
open in order to encourage openness and transparency with the employees of
the company. It is intended to foster an environment of collaboration, high
performance and mutual respect between upper management and employees.
It is a quality management practice and mechanism that serves to sustain
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empowerment and morale while maintaining a vital effect on improving
efficiency productivity growth and corporate ethical standards.
Open gate policy is pivotal in organization. The reasons are as follows
1)It encourages effective communication between employee and the
management
2)There is no room for confusion when the employees directly interact with
the superiors. They feel motivated and strive hard to live up to the
expectations of the management. They never badmouth the organization
3)Open gate policy encourages healthy discussions at the workplace.
Individual exchange ideas and come to an innovative solution benefitting
all.
4)It enables the employees to seek their boss’s help and freely discuss things
with them for better clarity

Zero tolerance policy: A zero tolerance policy is one which imposes a punishment
for every violation of stated rule. Zero tolerance policies are common in formal and
informal policing systems around the world. The policies also appear in informal
situations where there may be sexual harassment or Internet misuse in educational
and workplace environments.

There should be a zero-tolerance policy towards bullying of a person in the

workplace that causes either physical or emotional harm to the recipient. Tactics of
bullying can include verbal, nonverbal, psychological, physical abuse and
humiliation. Effects are bullying may include to decline in employee morale and a
change in organizational culture. In extreme cases bullying may lead to narcissism
and Machiavellianism. Depression is one most negative ill effects of bullying

There should be a zero-tolerance policy towards sexual harassment that relates to a

sexual nature or the unwelcome or inappropriate promise of rewards in exchange of
sexual favors. The impact of sexual harassment can vary. Anger, annoyance, and
embarrassment were the most common results of sexual harassment. Harassment
may lead to temporary or prolonged stress or depression depending on the recipient's
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psychological abilities to cope and the type of harassment and the social support or
lack thereof for the recipient. The other effects are
• Defamation of character and reputation
• Being objectified and humiliated by scrutiny and gossip
• Loss of trust in environments similar to where the harassment occurred

Effect of bullying , sexual harassment on the organization

When organizations do not take the respective satisfactory measures for
properly investigating such issues it may lead to
• Decreased productivity and increased team conflict
• Decreased study or job satisfaction
• Decrease in success at meeting academic and financial goals
• Increased health-care and sick-pay costs because of the health
consequences of harassment or retaliation
• If the problem is ignored or not treated properly, a company's or
school's image can suffer
• Decreased productivity and increased absenteeism by staff or students
experiencing harassment

Examples of Zero tolerance policies

The following are some examples of zero tolerance policy:

• In a workplace there is a policy against lateness. The person who is 30
minutes late receives the same consequence as someone who is 3
minutes late.
• In a community there is a "No Drug Zone." A person found with a
small amount of marijuana is given the same punishment as a person
found with extremely large amounts of cocaine.
• A school sexual harassment policy states that no students can kiss or
hug in school. As a result, a Kindergarten student who hugs another
student can be expelled.

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Q3) You are a manager handling a team of 100 people. There are people who are
not following your orders and targets / deadlines are not being achieved. What all
steps will you take to make sure that the team members are achieving the target
and also maintaining the standards set by the management.?

Ans: As a manager I need to understand clearly the employees’ attitude

towards work. Does he genuinely or honestly strive to meet the deadline but
fails or does he simply does not care?
In case he does not care about deadlines, manager needs to investigate why.
Sometimes it can be fixed (by changing his responsibilities, incentives, etc.).
If he is genuinely or honestly striving to meet deadlines and failing in do, we need to
investigate about the lack of skills for the role. Persons with right attitude can be
trained through a rigorous learning and development program. We need to strategies
our acts to motivate employees to act. Strategies may involve asking important
questions or helping them realize how their efforts fit into larger company goals.

My course of action would include the following strategies:

• Finding and understanding employees’ personal goals
• Make a public announcement about the deadline
• Use employee scheduling software to monitor progress of employees
• Understand common problems and be open to solutions
• Make planning of work a priority
• Follow up with all the non-performing employees and provide suitable reward
as when required
• Avoid setting unrealistic deadlines and decide on the deadline together
• Breaking deadlines into mini milestones

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