MICHAEL YEBOAH

St John Methodist

Post Office Tv 401 – Tema Newtown

mbaah80@gmail.com | 0556495283

Profile
Total three years of experience in the field of Information Technology in the area of Network &
System Administration on Windows 2007 and above, Windows server and modern Internet
Technology. Fast learner, self-motivated, applying methods and technical updates in my day-to-
day work with a high degree of attention and commitment to work.

Summary
I would like to pursue a challenging career and strive hard to acquire knowledge and achieve
higher grounds in the ever growing and innovative field of Networking. My areas of expertise
include Network and System Administration, onsite technical support involving software and
hardware.
Skills
• Excellent in maintaining Microsoft Exchange Servers
• Installation, Configuration and Administration of Cisco Routers and Switches
• Thorough understanding and experience of TCP/IP based networks
• Very well acquainted with various networking tools
• Communication and team building skills with ability to work independently or in a team
• Excellent proficiency and experience in cabling networks using UTP CAT5E and CAT6
• Utilizing technical training to resolve concerns related to software functionality
• Excellent technical and skills involving Installation, maintenance and troubleshooting
• Developing web applications for clients

Work Experience
Web Developer 7/1/2018 – 2/10/2018

Vicelive.com

• Assisted in updating the dynamic support log and closing each issue as it came up.
• Worked with management to plan a major software upgrade and train personnel on
upgrade implications.
• Assisted in developing user training protocols that were delivered throughout the
company.
Information Technology Personnel 2017 – 2018

Ghana Investment for Electronic Communication (GIFEC)

• Responsible for taking incoming user calls and resolving user issues.
• Assisted in developing a weekly call summary report that went directly to management.
• Assisted in creating support protocol policies that are still used to this day.

Information Technology Personnel

Ghana Ports and Harbor Authority (GPHA) 2015 – 2016

• UPS and Printer Management

• Assisted in compiling a troubleshooting report that was sent to management each week.
• Responsible for going through open support tickets at the end of the week and working to
resolve the open issues.
• Managing Data Backups and Restores
• Working on Active Directory and controlling IT user accounts.
•

Education
Bachelor’s Degree – Information Communication Technology

Datalink University College 2013 - 2017

Wassce

Oyoko Methodist Senior High School 2010 - 2013

Certificate – Mobile App and Web Development

The Metro Institute of Innovation and Technology 2013

References
Dr. Patrick Kwaku Cudjoe Mr Timothy Quarshie The Registrar
Senior Lecturer Managing Partner Data Link Institute
University of Ghana – Legon Vicelive Studios Post Office Co 2481
0243173693 0267697509