Lending wings to customer’s needs

DTDC Delivering Value…

• Certainty, safety and reliability

are our values.

• We make sure, we innovate to

include your dynamic needs.

• We make your world Smaller.

Smarter. Simpler.
 OUR VALUES AND WHAT DRIVES US…
Our Vision
• To be the most admired and successful Express Distribution Company in India by meeting and
exceeding our Customers' expectation of services.

Our Mission
• To focus on Customer Loyalty and make it the goal of our Organization.
• To encourage our people to adopt new technologies, processes and systems for improved, reliable and
speedy service.
• To relentlessly monitor to reach a minimum net service level of 98% delivery.

Our Quality Policy

• Satisfied internal customers, external customers and business associates.
• Continual improvement in Products, Processes, Services and Quality Management System.
• Satisfied, motivated and committed employees.
DTDC FACT SHEET
• Founded in 1990
• Headquartered at Bangalore
• 4 Zonal Offices
• 15 Regional Offices
• 204 Branch Offices
• Present at > 450 District HQs
• 4,000+ Channel Partners
• 10,000 Serviceable Pincodes
• 13,000 people in operations
• 7 million shipments handled per month
• 40% equity by Reliance ADAG (one of
India’s leading conglomerates)
 CEO SPEAK THE MAN WITH A DREAM…

Our position of strength has increased & multiplied

our customer base, across individuals and the
corporate domain.

When we think of tomorrow at DTDC , I believe that,

with our growing investments in technology space,
our human capital, our innovative product line, our
new generation ideas for customer delight, our
objectives are more than clear:

• Triple our channel partner network

• Triple our global delivery locations and
Subhasish Chakraborty • Triple our sincere commitment of “Delivering Value”
Chairman & Managing Director
 Delhi
Jammu
2 Branches
DTDC FOOTPRINTS IN INDIA
Punjab
12 Branches
4 Branches Uttaranchal
Himachal Pradesh 1 Branch
2 Branches

Haryana
6 Branches Uttar Pradesh
10 Branches

Rajasthan 7 North Eastern States

2 Branches 8 Branches

Madhya
Pradesh
1 Branch

Bihar
Gujarat 2 Branches
8 Branches Corporate Office (1)

Jharkhand Zonal Offices (4)

Maharashtra 2 Branches
West Bengal
14 Branches Regional Offices (15)
14 Branches

Orissa Branch Offices (204)

Goa 8 Branches
1 Branch Channel Partners 4,000+

Karnataka Andhra Pradesh Chattisgarh

15 Branches 21 Branches 2 Branches

Tamilnadu
Kerala
14 Branches
8 Branches
 DTDC FOOTPRINTS OVERSEAS
DTDC UK
DTDC Nepal
(LHR)
(KTM) DTDC Bhutan
(QJC)

DTDC US DTDC
(NY) Bangladesh
(DKA)

DTDC
HONG KONG
(HKG)

Subsidiary Offices
DTDC UAE
USA (New York) (DXB)
UK (London) DTDC
UAE (Dubai) SINGAPORE
Associate Offices (SIN)
Nepal
DTDC
Bhutan SRI LANKA
Bangladesh (CMB)
Sri Lanka
Singapore
Hong Kong
INFORMATON TECHNOLOGY @DTDC

DTDC has been investing extensively in

ramping up its technological infrastructure,
since this is the backbone for holding
together the operational service excellence.
The policy within has always been to use
state-of-the-art technology, which offers,
• Real-time Connectivity
• End-to-end Track’n’Trace
• Data Accuracy
• Web-based & Text-messaging based status
query solutions
• Tech-based Mass Mailing solutions and
many more.
INFORMATON TECHNOLOGY @DTDC
Tech-related Research and Innovations

• Franchisee ERP & Tech enablement – most

economical & efficient application, developed
in-house
• Portal for Franchisees – offering a complete
suite of applications & utilities for the
franchisees
• Simple & seamless connectivity between
DTDC & the huge franchisee fraternity
• Image-scan of PODs on the web
• Simple Java-enabled cellphone-based
instant updation of delivery information
• Secured integration with ERP of alliance
partners, customers
DTDC GROWTH STORY
DTDC CHANNEL PARTNERS YEAR-ON-YEAR GROWTH

2009 E 4892
2008 4152
2007 3699
2006 3626
Calendar Year

2005 3566
2004 3335
2003 3250
2002 3058
2001 2191
2000 1394
No of Channel Partners
 GROUP TURNOVER 10-YEAR PERIOD

2500

2000
REVENUE = RS. IN MILLION

1500

1000

500

0
1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10

Group Sales 266 352 467 611 884 875 996 1197 1410 1677 1793 1983 2418
 SHIPMENT VOLUMES YEAR-ON-YEAR

90

80

70

60
VOLUMES IN MILLION

50

40

30

20

10

0
2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09
Shipments 35 44 55 64 66 71 75 83
 OUR SERVICES MAKING THE WORLD SMARTER…

Tailor-made services for the corporate of today!

We understand our customer needs and our services are tailor made accordingly. We are
constantly innovating to enhance our service levels, which has led us into spreading our wings to
cover distinct courier/ cargo needs of our customers.
 OUR SERVICES MAKING THE WORLD SMARTER…
Reaching Far & Wide
With the nation's largest domestic delivery network, DTDC offers superior service quality and
unparallel reach & coverage in the country. Today, DTDC has the nation's largest network
through its own offices and business associates across the length & breadth of the country.

Domestic Express Services:

Designed to cater for your time-sensitive
documents & small parcels within India.

Domestic Cargo Services:

Available in both Air & Surface modes for
heavier consignments that need special
handling and priority deliveries at optimal
costs
 OUR SERVICES MAKING THE WORLD SMARTER…
Spanning Your World
DTDC has a vast international network and provides reliable services to worldwide
destinations through a combination of its own offices and international partners.

International Document Express Services:

Expedited Air Express Services designed to
reach your time-sensitive documents across
the globe.
International Parcel Express Services:
Air Parcel Services designed to reach your
parcels across the globe through a swift
customs clearance channel at origin &
destination countries.
OUR SERVICES MAKING THE WORLD SMARTER…
Premium Express Products – PEP

• Assured Delivery
• 100% Money-Back-Guarantee
• Service to Metros, Tier II & III Cities
• Delivery of both Dox & Parcels
• Tamper-proof Security Pouch
• Email & SMS Alerts providing delivery
confirmation
• Seamless service through Premium
Product Team
OUR SERVICES MAKING THE WORLD SMARTER…

Value Added Services

• C.O.D. – Collection On Delivery
The “invoice value” of the item dispatched is
collected from the consignee at the time of
delivery
• To-Pay / F.O.D. (Freight on Delivery)
The “courier / freight charges” of the
consignment are collected from the consignee
at the time of delivery
• Mentioned Piece
This service offers “delivery of declared
personal / valuable items”, which are delivered
under a customized process
 OUR SERVICES MAKING THE WORLD SMARTER…
COMPLETE SOLUTIONS FOR E COMMERCE BUSINESS

Technology enabled solutions providing

effective management of mass & bulk
consignments with the following key
benefits:
• Seamless Database integration.
• Smart dispatch of Mass & Bulk Mailer to
pan-India locations
• Fast and accurate processing & delivery
• Bar-coded stickers along with address
labels for instant booking
• Pickup & Delivery MIS
OUR SERVICES MAKING THE WORLD SMARTER…

Intra-city Services
Services offering pick-up & deliveries
within the same city, specially suited for
distribution of:
• Bulk Documents like Mobile / Insurance
Bills, Bank Statements, Annual General
Reports
• Pamphlets, Direct Mailers , Invitation
Cards and many more
OUR SERVICES MAKING THE WORLD SMARTER…

Supply Chain Solutions

Services offering end-to-end supply chain
solutions including, door-to-door
transportation, safe & secure warehousing
and effective inventory management. As part
of the Supply Chain Solutions umbrella,
DTDC Ground Express Cargo (GEC) offers:
• Door-to-door transportation
• FTL / LTL Services
• B2B and B2C Solutions
• GPS enabled online consignment status
OUR SERVICES MAKING THE WORLD SMARTER…

Convenience Redefined - DTDC Retail Services

Multi-utility retail services from DTDC offering

one-stop-solutions for various service needs
including:
• Courier & Cargo
• Travel Services
• Mobile Recharge
• Bill Payment Services
• Insurance & Financial Services
• Movie/ Event Tickets
• DTH Renewals & many more.
DTDC CUSTOMERS TO NAME A FEW…
 KEY CUSTOMERS INDUSTRY SEGMENTWISE

AUTOMOBILE FMCG HEALTHCARE INSURANCE

• Bajaj Auto • Amway • Apollo • Birla Sunlife
• Ford Motors • Bata • Dr. Reddy’s Labs • ICICI Lombard
• Hero Honda • Britannia • •
German Remedies ING Vysya Life
• Mahindra & • HLL • Manipal Acunova • LIC of India
Mahindra • Parle
• Maruti • Medi Assist • Max New York Life
• GE
• Skoda • Nicholas Piramal • Oriental Insurance
• Hyundai
• Tata Motors • Novartis • Tata AIG
• LG
• Toyota • Philips
• Novo Nordisk • United Insurance
• TVS • • Ranbaxys
Sony
 KEY CUSTOMERS INDUSTRY SEGMENTWISE

MANUFACTURING TECHNOLOGY TELECOM TEXTILE

• ABB • Dell • Airtel • Arvind
• Bharat Forge • Epson • Alcatel • Digjam
• BHEL • HCL • Bharati Cellular • India Polyfibre
• Godrej • HP • BSNL • Indian Terrain
• Larsen & Toubro • IBM • Idea • Indorama
• Murugappa Group • Infosys • Reliance Infocomm • JCT
• NICCO • Philips • Tata Indicom • Levi’s
• Sigma Aldrich • TCS • VSNL • Raymonds
• Thermax • Wipro
THANK YOU