Michael Jose A.

Macaraig
Manager
Shopee
Manila, Philippines

CEN HERA ADA P. LAGUMBAY

1272, O. Rimando St.,
Poblacion, Maco, Davao de Oro

Dear Miss Lagumbay:

Greetings!

We are sorry that we sent you a wrong and defective product on your order last
February 4, 2020. It is solely our mistake.

As a replacement, the right product of your order, Powerbank Teclast 2000 with serial
number DNT-8035 on white color is shipped on your address by prepaid express. You
may expect to receive it by Saturday, February 15, 2020. You can be sure of the quality
we have sent you this time.

Thank you for bringing this unfortunate event to our knowledge so that we may take
action regarding this as soon as possible. It is our goal that we provide only the best
quality products to our customers.

Thank you for patronizing our products. It is a pleasure to serve you.

Respectfully,

MICHAEL JOSE A. MACARAIG

Manager