This is the center of attention in a tourist destination.

Select one:
a. Tourism product
b. Tourist attraction
c. Tourist site

Question 2
Correct
Mark 1.00 out of 1.00

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Question text

This means cross-checking with other references to make sure that the information
gathered is accurate and authentic.

Select one:
a. Primary sources
b. Technical data
c. Triangulation

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It involves not only the sense of sight but also the other senses as well-touch, smell, sound,
and taste.

Select one:
a. Tourist site
b. Tourism product
c. Amenities

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is based on understanding the target tourists, and meeting their expectationsexample
is statistics that seems to make no sense if not explained in layman’s terms.

Select one:
a. Technical data
b. Triangulation
c. Primary sources

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is based on understanding the target tourists, and meeting their expectations

Select one:
a. Must sell a signature experience
b. Must practice a high standard of intentional marketing
c. Must meet international demand

Tour commentary, also known as ”guide speak,” refers to what tour guides say in front of
the guests when describing an attraction. It includes general information about the country
as well as local tales, events, and personalities related to the attraction.
Select one:
True
False

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Requested commentaries highlight the guide’s engaging and entertaining traits. Like the
requested commentary, an optional commentary allows foe the tour guide’s deeper
involvement in a conversation and analysis.

Select one:
True
False

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

A required tour commentary is a memorized script usually provided by a company for its
guides.

Select one:
True
False

Question 4
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Informative sometimes referred to as interpretation, an informative commentary highlights

the guide’s role as an educator. Through an informative commentary, the tour guide
explains to the visitors the meaning and relevance of the things and symbols in the
environment in a language that the visitors could easily understand and relate to.

Select one:
True
False

Question 5
Correct
Mark 1.00 out of 1.00

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Question text

When requested or asked, tour guides shall provide commentary to address particular
needs and inquiries of the tourists. Although this type of commentary can be called for on
an ad hoc basis, tour guides must still come prepared. In this regard, it is important for tour
guides to know their assigned city or location very well.

Select one:
True
False

Question 6
Correct
Mark 1.00 out of 1.00

Flag question
Question text

Give the tour participants a chance to ask questions before setting them free.

Select one:
True
False

Question 7
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Do not argue with the participants, instead, try to address their concerns.

Select one:
True
False

Question 8
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Upon arriving at a particular tourist attraction, describe the attraction and its relevance, what
to see or do there, how long the group will stay there, and the time everybody is expected
to be back at a specific meeting point. Do this for all other attractions.

Select one:
True
False

Question 9
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Let the tour participants greet you.

Select one:
True
False

Question 10
Correct
Mark 1.00 out of 1.00

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Question text

End of the tour by thanking the tour participants for joining the tour. Whenever possible,
ask them to join the tour again or other tours that the company offers.

Select one:
True
False

Storytelling is an important part of a good tour commentary.

Select one:
True
False

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

A good tour documentary should provide much relevant information. Tour guide can help
tourists to absorb the information by asking question after you deliver the commentary.

Select one:
True
False

Question 3
Correct
Mark 1.00 out of 1.00

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Question text

Tour guides should not ask tourists to imagine what was happening in the past and provide
photos as visual aids.

Select one:
True
False

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text
A good tour commentary must promote your country as a top holiday destination.as a tour
guide, you are your country’s Ambassador.

Select one:
True
False

Question 5
Correct
Mark 1.00 out of 1.00

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Question text

One of the easy skills or technical skills required by tour guides or write a good tour
commentary.

Select one:
True
False

The reciprocal sharing of verbal or nonverbal information following a set of rules.

Select one:
a. Communication
b. Source
c. Communication barriers
d. Channel

Question 2
Correct
Mark 1.00 out of 1.00

Flag question
Question text

This is where the information comes from.

Select one:
a. Message
b. Source
c. Encoder
d. Receiver

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is the information relayed from the source to the receiver.

Select one:
a. Source
b. Receiver
c. Message
d. Encoder

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This refers to the tool through which the message is relayed. The receiver gets the message
and executes the effect.

Select one:
a. Channel
b. Communication barriers
c. Communication
d. Source

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It prevent the message from reaching the receiver and creating the desired effect.

Select one:
a. Physical barriers
b. Sociopsychological barriers
c. Communication barriers
d. Challenges

Question 6
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This include channel and environmental factors.

Select one:
a. Communication barriers
b. Sociopsychological barriers
c. Challenges
d. Physical barriers
Question 7
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This include differences in pronunciation, meaning, emotional blocks like stress, and
“communicators” role and stature within a group”.

Select one:
a. Physical barriers
b. Challenges
c. Communication barriers
d. Sociopsychological barriers

Question 8
Correct
Mark 1.00 out of 1.00

Flag question

Question text

A tour guide does not only represent oneself but the company and the country as well.
Promotion is necessary to improve the guests’ perspective and help them plan their next
visit, and in the process, help spread the benefits of tourism as well.

Select one:
a. To clarify
b. To inform
c. To build relationships
d. To promote

Question 9
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

It is the tour guide’s duty to inform the guests of the tour schedule: where the tour group is
going and at what time, what to wear, what to bring, and what to expect. The tour guide
informs the guest about the tourist spots and places of interest, their history, and
significance.

Select one:
a. To inform
b. To promote
c. To build relationship
d. To clarify

Question 10
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tourists come from different cultural backgrounds, and as such, meaning, symbols, and
pronunciations may differ and affect communication. As a tour guide, part of his or her role
is to break those barriers and promote understanding through clarification.

Select one:
a. To promote
b. To build relationship
c. To clarify
d. To inform
This is the center of attention in a tourist destination.

Select one:
a. Tourism product
b. Tourist attraction
c. Tourist site

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This means cross-checking with other references to make sure that the information
gathered is accurate and authentic.

Select one:
a. Primary sources
b. Technical data
c. Triangulation

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It involves not only the sense of sight but also the other senses as well-touch, smell, sound,
and taste.

Select one:
a. Amenities
b. Tourism product
c. Tourist site

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This refer to specialized information that may be too difficult for non-industry practitioners
to understand. An example is statistics that seems to make no sense if not explained in
layman’s terms.

Select one:
a. Technical data
b. Triangulation
c. Primary sources

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is based on understanding the target tourists, and meeting their expectations

Select one:
a. Must meet international demand
b. Must sell a signature experience
c. Must practice a high standard of intentional marketing

Question 6
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

The reciprocal sharing of verbal or nonverbal information following a set of rules.

Select one:
a. Channel
b. Source
c. Communication
d. Communication barriers

Question 7
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is where the information comes from.

Select one:
a. Encoder
b. Receiver
c. Source
d. Message

Question 8
Correct
Mark 1.00 out of 1.00

Flag question
Question text

This is the information relayed from the source to the receiver.

Select one:
a. Message
b. Encoder
c. Source
d. Receiver

Question 9
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This refers to the tool through which the message is relayed. The receiver gets the message
and executes the effect.

Select one:
a. Communication barriers
b. Source
c. Channel
d. Communication

Question 10
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It prevent the message from reaching the receiver and creating the desired effect.

Select one:
a. Challenges
b. Physical barriers
c. Sociopsychological barriers
d. Communication barriers

Question 11
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This include channel and environmental factors.

Select one:
a. Sociopsychological barriers
b. Challenges
c. Physical barriers
d. Communication barriers

Question 12
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This include differences in pronunciation, meaning, emotional blocks like stress, and
“communicators” role and stature within a group”.

Select one:
a. Challenges
b. Physical barriers
c. Communication barriers
d. Sociopsychological barriers

Question 13
Correct
Mark 1.00 out of 1.00

Flag question

Question text

A tour guide does not only represent oneself but the company and the country as well.
Promotion is necessary to improve the guests’ perspective and help them plan their next
visit, and in the process, help spread the benefits of tourism as well.

Select one:
a. To clarify
b. To inform
c. To promote
d. To build relationships

Question 14
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It is the tour guide’s duty to inform the guests of the tour schedule: where the tour group is
going and at what time, what to wear, what to bring, and what to expect. The tour guide
informs the guest about the tourist spots and places of interest, their history, and
significance.

Select one:
a. To clarify
b. To promote
c. To build relationship
d. To inform

Question 15
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tourists come from different cultural backgrounds, and as such, meaning, symbols, and
pronunciations may differ and affect communication. As a tour guide, part of his or her role
is to break those barriers and promote understanding through clarification.

Select one:
a. To inform
b. To promote
c. To clarify
d. To build relationship

Question 16
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This type tour commentary is a memorized script usually provided by a company for its
guides.

Select one:
a. Informative
b. Required
c. Requested

Question 17
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Sometimes referred to as interpretation, an informative commentary highlights the guide’s

role as an educator.

Select one:
a. Informative
b. Requested
c. Required

Question 18
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides shall provide commentary to address particular needs and inquiries of the
tourists.

Select one:
a. Required
b. Requested
c. Informative

Question 19
Correct
Mark 1.00 out of 1.00

Flag question
Question text

This type of commentaries highlight the guide’s engaging and entertaining traits. Like the
requested commentary, an optional commentary allows foe the tour guide’s deeper
involvement in a conversation and analysis.

Select one:
a. Informative
b. Requested
c. Optional

Question 20
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is also known as ”guide speak,” refers to what tour guides say in front of the guests
when describing an attraction.

Select one:
a. Sources or information
b. Introduction
c. Tour documentary

This is a central location of various web pages that are all related and can be accessed by
visiting the home page of the website using a browser.

Select one:
a. Data files
b. E-journals
c. Websites

Question 2
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

It is also known as electronic serials, are scholarly journals or intellectual magazines that can
be accessed via electronic transmission.

Select one:
a. Websites
b. Data files
c. E-journals

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

A computer file which stores data to be used by a computer application or system, including
input and output data.

Select one:
a. E-journals
b. Data files
c. Websites

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text
Most __________work with data files.

Select one:
a. Data file
b. Computer file
c. Computer programs

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

___________ are commonly referred to, are scholarly and/ or peer reviewed journals that are
available online.

Select one:
a. Websites
b. Data files
c. E-journals

Know the purpose of the story that you are going to write, the scope or the coverage, and
the audience.

Select one:
a. Map the story
b. Prepare to write
c. Consult experts

Question 2
Correct
Mark 1.00 out of 1.00

Flag question
Question text

Using examples that you are familiar with and those that you have experienced
firsthand makes the story more relatable and easier to understand.

Select one:
a. Consult experts
b. Map the story
c. Look into one’s own experience

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This provides a good plan and direction so that you will not carried away too much. Prepare
bullet points or snippets of the main ideas before providing the details.

Select one:
a. Prepare to write
b. Consult experts
c. Map the story

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Even if you are expert in your own field, it still helps to consult other experts to enrich your
work.

Select one:
a. Map the story
b. Prepare to write
c. Consult experts

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Writers must write correctly. Use proper words, tone and grammar. Check out the tips
below.

Select one:
a. Consult the experts
b. Write in the correct style
c. Prepare to write

This is a schedule of expenses. If you have a tour program, you also have an expenses
program wherein each activity in the tour corresponds to an expense.

Select one:
a. Budget
b. Expenses
c. Financial report
d. Cash

Question 2
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

It refers to the function of determining the amount that goes to each element of the tour,
such as payment to suppliers, overhead costs, and profit.

Select one:
a. Directs costs
b. Administrative costing
c. Indirect costs
d. Tour costing

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It means that the item is not included in the tour cost so the guest will pay.

Select one:
a. Financial report
b. Tour costing
c. Free of charge
d. Personal account

Question 4
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

If the tour guide makes a ¬¬¬________, it will have an impact on the profitability of the tour.

Select one:
a. Deviation
b. Expense
c. Fee
d. Credit

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is a loan which the tour manager or guide needs to liquidate with receipts upon return
from the tour.

Select one:
a. Advance
b. Cash
c. Financial report
d. Budget

This means to take note of an occurrence in a systematic record.

Select one:
a. To establish
b. To log
c. To create

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is an important personal travel document for tourists traveling overseas.

Select one:
a. Rooming list
b. Passport
c. Tour vouchers

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is prepared by the tour manager and/or the reservation staff at the travel agency where
the tour guide is assigned.

Select one:
a. Rooming list
b. Tour vouchers
c. Confirmation letters for suppliers

Question 4
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

This should be part of the tour voucher. This list provides the name of person/s who will
occupy each room in a particular hotel, as well as their check-in and check0out schedule.

Select one:
a. Rooming list
b. Confirmation letters for suppliers
c. Tour vouchers

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Monitoring sheets like these are important documents that tour guides must pay attention
to, as discussed earlier in this lesson. They help ensure the coordinated and efficient and
value for money.

Select one:
a. Rooming list
b. The tour guide’s logbook and luggage monitoring sheets
c. Confirmation letters for suppliers

This is the center of attention in a tourist destination.

Select one:
a. Tourist attraction
b. Tourist site
c. Tourism product

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This means cross-checking with other references to make sure that the information
gathered is accurate and authentic.

Select one:
a. Primary sources
b. Triangulation
c. Technical data

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It involves not only the sense of sight but also the other senses as well-touch, smell, sound,
and taste.

Select one:
a. Tourism product
b. Amenities
c. Tourist site

Question 4
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

This refer to specialized information that may be too difficult for non-industry practitioners
to understand. An example is statistics that seems to make no sense if not explained in
layman’s terms.

Select one:
a. Technical data
b. Triangulation
c. Primary sources

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is based on understanding the target tourists, and meeting their expectations

Select one:
a. Must meet international demand
b. Must practice a high standard of intentional marketing
c. Must sell a signature experience

Question 6
Correct
Mark 1.00 out of 1.00

Flag question

Question text
The reciprocal sharing of verbal or nonverbal information following a set of rules.

Select one:
a. Communication barriers
b. Source
c. Communication
d. Channel

Question 7
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is where the information comes from.

Select one:
a. Message
b. Encoder
c. Source
d. Receiver

Question 8
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is the information relayed from the source to the receiver.

Select one:
a. Receiver
b. Message
c. Encoder
d. Source

Question 9
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This refers to the tool through which the message is relayed. The receiver gets the message
and executes the effect.

Select one:
a. Source
b. Channel
c. Communication barriers
d. Communication

Question 10
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It prevent the message from reaching the receiver and creating the desired effect.

Select one:
a. Communication barriers
b. Challenges
c. Physical barriers
d. Sociopsychological barriers

Question 11
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This include channel and environmental factors.

Select one:
a. Communication barriers
b. Sociopsychological barriers
c. Physical barriers
d. Challenges

Question 12
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This include differences in pronunciation, meaning, emotional blocks like stress, and
“communicators” role and stature within a group”.

Select one:
a. Physical barriers
b. Communication barriers
c. Sociopsychological barriers
d. Challenges

Question 13
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

A tour guide does not only represent oneself but the company and the country as well.
Promotion is necessary to improve the guests’ perspective and help them plan their next
visit, and in the process, help spread the benefits of tourism as well.

Select one:
a. To promote
b. To build relationships
c. To inform
d. To clarify

Question 14
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It is the tour guide’s duty to inform the guests of the tour schedule: where the tour group is
going and at what time, what to wear, what to bring, and what to expect. The tour guide
informs the guest about the tourist spots and places of interest, their history, and
significance.

Select one:
a. To clarify
b. To build relationship
c. To promote
d. To inform

Question 15
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Tourists come from different cultural backgrounds, and as such, meaning, symbols, and
pronunciations may differ and affect communication. As a tour guide, part of his or her role
is to break those barriers and promote understanding through clarification.

Select one:
a. To build relationship
b. To inform
c. To promote
d. To clarify

Question 16
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This means to take note of an occurrence in a systematic record.

Select one:
a. To create
b. To establish
c. To log

Question 17
Correct
Mark 1.00 out of 1.00

Flag question
Question text

This is an important personal travel document for tourists traveling overseas.

Select one:
a. Tour vouchers
b. Rooming list
c. Passport

Question 18
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is prepared by the tour manager and/or the reservation staff at the travel agency where
the tour guide is assigned.

Select one:
a. Tour vouchers
b. Rooming list
c. Confirmation letters for suppliers

Question 19
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This should be part of the tour voucher. This list provides the name of person/s who will
occupy each room in a particular hotel, as well as their check-in and check0out schedule.

Select one:
a. Confirmation letters for suppliers
b. Tour vouchers
c. Rooming list

Question 20
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Monitoring sheets like these are important documents that tour guides must pay attention
to, as discussed earlier in this lesson. They help ensure the coordinated and efficient and
value for money.

Select one:
a. Confirmation letters for suppliers
b. The tour guide’s logbook and luggage monitoring sheets
c. Rooming list

Question 21
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is a schedule of expenses. If you have a tour program, you also have an expenses
program wherein each activity in the tour corresponds to an expense.

Select one:
a. Budget
b. Cash
c. Financial report
d. Expenses
Question 22
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It refers to the function of determining the amount that goes to each element of the tour,
such as payment to suppliers, overhead costs, and profit.

Select one:
a. Indirect costs
b. Administrative costing
c. Tour costing
d. Directs costs

Question 23
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It means that the item is not included in the tour cost so the guest will pay.

Select one:
a. Personal account
b. Tour costing
c. Financial report
d. Free of charge

Question 24
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

If the tour guide makes a ¬¬¬________, it will have an impact on the profitability of the tour.

Select one:
a. Deviation
b. Fee
c. Credit
d. Expense

Question 25
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is a loan which the tour manager or guide needs to liquidate with receipts upon return
from the tour.

Select one:
a. Budget
b. Cash
c. Advance
d. Financial report

Question 26
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Know the purpose of the story that you are going to write, the scope or the coverage, and
the audience.

Select one:
a. Consult experts
b. Prepare to write
c. Map the story

Question 27
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Using examples that you are familiar with and those that you have experienced firsthand
makes the story more relatable and easier to understand.

Select one:
a. Consult experts
b. Look into one’s own experience
c. Map the story

Question 28
Correct
Mark 1.00 out of 1.00

Flag question

Question text
This provides a good plan and direction so that you will not carried away too much. Prepare
bullet points or snippets of the main ideas before providing the details.

Select one:
a. Prepare to write
b. Consult experts
c. Map the story

Question 29
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Even if you are expert in your own field, it still helps to consult other experts to enrich your
work.

Select one:
a. Prepare to write
b. Consult experts
c. Map the story

Question 30
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Writers must write correctly. Use proper words, tone and grammar. Check out the tips
below.

Select one:
a. Write in the correct style
b. Consult the experts
c. Prepare to write

Question 31
Correct
Mark 1.00 out of 1.00

Flag question

Question text

This is a central location of various web pages that are all related and can be accessed by
visiting the home page of the website using a browser.

Select one:
a. E-journals
b. Data files
c. Websites

Question 32
Correct
Mark 1.00 out of 1.00

Flag question

Question text

It is also known as electronic serials, are scholarly journals or intellectual magazines that can
be accessed via electronic transmission.

Select one:
a. E-journals
b. Websites
c. Data files

Question 33
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

A computer file which stores data to be used by a computer application or system, including
input and output data.

Select one:
a. Websites
b. Data files
c. E-journals

Question 34
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Most __________work with data files.

Select one:
a. Computer programs
b. Data file
c. Computer file

Question 35
Correct
Mark 1.00 out of 1.00

Flag question

Question text
___________ are commonly referred to, are scholarly and/ or peer reviewed journals that are
available online.

Select one:
a. Websites
b. Data files
c. E-journals

Question 36
Correct
Mark 1.00 out of 1.00

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Storytelling is an important part of a good tour commentary.

Select one:
True
False

Question 37
Correct
Mark 1.00 out of 1.00

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Question text

A good tour documentary should provide much relevant information. Tour guide can help
tourists to absorb the information by asking question after you deliver the commentary.

Select one:
True
False

Question 38
Correct
Mark 1.00 out of 1.00

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Tour guides should not ask tourists to imagine what was happening in the past and provide
photos as visual aids.

Select one:
True
False

Question 39
Correct
Mark 1.00 out of 1.00

Flag question

Question text

A good tour commentary must promote your country as a top holiday destination.as a tour
guide, you are your country’s Ambassador.

Select one:
True
False

Question 40
Correct
Mark 1.00 out of 1.00

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Question text
One of the easy skills or technical skills required by tour guides or write a good tour
commentary.

Select one:
True
False

Question 41
Correct
Mark 1.00 out of 1.00

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Question text

Tour commentary, also known as ”guide speak,” refers to what tour guides say in front of
the guests when describing an attraction. It includes general information about the country
as well as local tales, events, and personalities related to the attraction.

Select one:
True
False

Question 42
Correct
Mark 1.00 out of 1.00

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Question text

Requested commentaries highlight the guide’s engaging and entertaining traits. Like the
requested commentary, an optional commentary allows foe the tour guide’s deeper
involvement in a conversation and analysis.

Select one:
True
False
Question 43
Correct
Mark 1.00 out of 1.00

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A required tour commentary is a memorized script usually provided by a company for its
guides.

Select one:
True
False

Question 44
Correct
Mark 1.00 out of 1.00

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Question text

Informative sometimes referred to as interpretation, an informative commentary highlights

the guide’s role as an educator. Through an informative commentary, the tour guide
explains to the visitors the meaning and relevance of the things and symbols in the
environment in a language that the visitors could easily understand and relate to.

Select one:
True
False

Question 45
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

When requested or asked, tour guides shall provide commentary to address particular
needs and inquiries of the tourists. Although this type of commentary can be called for on
an ad hoc basis, tour guides must still come prepared. In this regard, it is important for tour
guides to know their assigned city or location very well.

Select one:
True
False

Question 46
Correct
Mark 1.00 out of 1.00

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Give the tour participants a chance to ask questions before setting them free.

Select one:
True
False

Question 47
Correct
Mark 1.00 out of 1.00

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Question text
Do not argue with the participants, instead, try to address their concerns.

Select one:
True
False

Question 48
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Upon arriving at a particular tourist attraction, describe the attraction and its relevance, what
to see or do there, how long the group will stay there, and the time everybody is expected
to be back at a specific meeting point. Do this for all other attractions.

Select one:
True
False

Question 49
Correct
Mark 1.00 out of 1.00

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Let the tour participants greet you.

Select one:
True
False

Question 50
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

End of the tour by thanking the tour participants for joining the tour. Whenever possible,
ask them to join the tour again or other tours that the company offers.

Select one:
True
False

The tour guide must report at the meeting place at least 30 minutes before the guests’
estimated time of arrival (ETA).

Select one:
a. Arrival procedures
b. Departure procedures
c. During the tour

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tour guide must report at the meeting place, at least 30 minutes before the estimated
time of departure (ETD) for day trips, and one hour before ETD for multiple-day trips. The
tour guide must check the land transportation prior to the tourists’ arrival to ensure that it is
in good condition. Upon the tourists’ arrival, the tour guide must introduce himself/herself
properly and check the tour vouchers.

Select one:
a. During the tour
b. Arrival procedures
c. Departure procedures

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tour guide should have checked the status of the guests’ transport schedule to ensure
that the bus or airline is leaving as scheduled.

Select one:
a. Arrival procedures
b. Departure procedures
c. During the tour

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Find out what tours have been assigned to you (the tour guide). Some companies provide a
briefing to tour guides while some provide client information and itinerary via phone or e-
mail. This technique include in ______.

Select one:
a. Arrival procedure
b. Pre-tour checklist
c. Daily checklist

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Before you part of the day, thank the guests. Inform them of the next day’s schedule as well
as the exact time of departure if it is for a multi-day tour. If you cannot meet them at the
end of the tour, send notes to their hotel rooms. This technique include in ______.

Select one:
a. Arrival procedure
b. Pre-tour checklist
c. Daily checklist

Agencies must value complaints as a means of strengthening their administration and

improving their relation with the public.

Select one:
a. Principle
b. Culture
c. People
d. Process

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

An effective complaint handling system must be modelled on the principles of fairness,

accessibility, responsiveness, efficiency and integration.
Select one:
a. Principle
b. Culture
c. Process

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Complaint handling staff must be skilled and professional.

Select one:
a. People
b. Process
c. Principle

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The seven stages of complaint handling — acknowledgment, assessment, planning,

investigation, response, review, and the consideration of systemic issues — should be clearly
outlined.

Select one:
a. Principle
b. Process
c. People
Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Information about complaints should be examined as part of a continuous process of

organizational review and improvement.

Select one:
a. People
b. Process
c. Analysis

Before becoming a tour guide, a person must first undergo a training program. In many
countries, one must acquire a license to practice legally.

Select one:
a. Professionalism
b. Service
c. Interpretation

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides provide service, a form of product that is intangible, perishable, and one whose
production and consumption happens simultaneously.
Select one:
a. Professionalism
b. Service
c. Interpretation

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

One of the tour guide’s roles is to educate the tourists about the meanings and significance
of cultural and natural attractions.

Select one:
a. Service
b. Interpretation
c. Physical elements

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides combine service with the physical elements to create the total tourism
experience for clients. Physical elements include hotel facilities, transport vehicles, parks, and
museums.

Select one:
a. Interpretation
b. Service
c. Physical elements
Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides must be mature, responsible, patient, tactful, and sensitive to different cultures.

Select one:
a. Characteristics of a tour guide
b. Interpretation
c. Physical elements

The tour guide must report to his/her employer regularly to find out his/her tour
assignments.

Select one:
True
False

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

When assigned a tour, the tour guide must learn and understand the profile of the guests
and the inclusions of the tour program.

Select one:
True
 False

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tourists must call suppliers (i.e., hotels, airlines, bus companies, restaurants, tour
attractions, etc.) to ensure that reservations are properly coordinated for the group.

Select one:
True
False

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tour guide must be familiar with the places that the tour group will visit; if not, he/she
needs to do an ocular before the tour.

Select one:
True
False

Question 5
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

The tour guide must know the points of interest as well as common areas like toilets and
stores.

Select one:
True
False

The tour guide must report at the meeting place at least 30 minutes before the guests’
estimated time of arrival (ETA).

Select one:
a. During the tour
b. Arrival procedures
c. Departure procedures

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tour guide must report at the meeting place, at least 30 minutes before the estimated
time of departure (ETD) for day trips, and one hour before ETD for multiple-day trips. The
tour guide must check the land transportation prior to the tourists’ arrival to ensure that it is
in good condition. Upon the tourists’ arrival, the tour guide must introduce himself/herself
properly and check the tour vouchers.

Select one:
a. During the tour
b. Departure procedures
c. Arrival procedures

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tour guide should have checked the status of the guests’ transport schedule to ensure
that the bus or airline is leaving as scheduled.

Select one:
a. Departure procedures
b. Arrival procedures
c. During the tour

Question 4
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Find out what tours have been assigned to you (the tour guide). Some companies provide a
briefing to tour guides while some provide client information and itinerary via phone or e-
mail. This technique include in ______.

Select one:
a. Arrival procedure
b. Daily checklist
c. Pre-tour checklist
Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Before you part of the day, thank the guests. Inform them of the next day’s schedule as well
as the exact time of departure if it is for a multi-day tour. If you cannot meet them at the
end of the tour, send notes to their hotel rooms. This technique include in ______.

Select one:
a. Arrival procedure
b. Daily checklist
c. Pre-tour checklist

Question 6
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Agencies must value complaints as a means of strengthening their administration and

improving their relation with the public.

Select one:
a. People
b. Culture
c. Principle
d. Process

Question 7
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

An effective complaint handling system must be modelled on the principles of fairness,

accessibility, responsiveness, efficiency and integration.

Select one:
a. Culture
b. Process
c. Principle

Question 8
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Complaint handling staff must be skilled and professional.

Select one:
a. Principle
b. Process
c. People

Question 9
Correct
Mark 1.00 out of 1.00

Flag question

Question text
The seven stages of complaint handling — acknowledgment, assessment, planning,
investigation, response, review, and the consideration of systemic issues — should be clearly
outlined.

Select one:
a. People
b. Principle
c. Process

Question 10
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Information about complaints should be examined as part of a continuous process of

organizational review and improvement.

Select one:
a. People
b. Analysis
c. Process

Question 11
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Before becoming a tour guide, a person must first undergo a training program. In many
countries, one must acquire a license to practice legally.

Select one:
a. Professionalism
b. Interpretation
c. Service

Question 12
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides provide service, a form of product that is intangible, perishable, and one whose
production and consumption happens simultaneously.

Select one:
a. Professionalism
b. Interpretation
c. Service

Question 13
Correct
Mark 1.00 out of 1.00

Flag question

Question text

One of the tour guide’s roles is to educate the tourists about the meanings and significance
of cultural and natural attractions.

Select one:
a. Physical elements
b. Service
c. Interpretation

Question 14
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Tour guides combine service with the physical elements to create the total tourism
experience for clients. Physical elements include hotel facilities, transport vehicles, parks, and
museums.

Select one:
a. Interpretation
b. Physical elements
c. Service

Question 15
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides must be mature, responsible, patient, tactful, and sensitive to different cultures.

Select one:
a. Interpretation
b. Characteristics of a tour guide
c. Physical elements

Question 16
Correct
Mark 1.00 out of 1.00

Flag question

Question text
The tour guide must report to his/her employer regularly to find out his/her tour
assignments.

Select one:
True
False

Question 17
Correct
Mark 1.00 out of 1.00

Flag question

Question text

When assigned a tour, the tour guide must learn and understand the profile of the guests
and the inclusions of the tour program.

Select one:
True
False

Question 18
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tourists must call suppliers (i.e., hotels, airlines, bus companies, restaurants, tour
attractions, etc.) to ensure that reservations are properly coordinated for the group.

Select one:
True
False

Question 19
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tour guide must be familiar with the places that the tour group will visit; if not, he/she
needs to do an ocular before the tour.

Select one:
True
False

Question 20
Correct
Mark 1.00 out of 1.00

Flag question

Question text

The tour guide must know the points of interest as well as common areas like toilets and
stores.

Select one:
True
False

Tour guides must love the tourists genuinely because they are the reasons why tour guides
exist. Sincerity is easy to see. It shows when one is passionate about what one does.

Select one:
a. Respect local culture and heritage
b. Honor and promote your country
c. Love the tourists
Question 2
Correct
Mark 1.00 out of 1.00

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Question text

Tourists appreciate interesting positive information about the places they visit. Sharing
good things about one’s own country helps a tour guide keep tourists’ attention and
possibly see them again in their next visit.

Select one:
a. Honor and promote your country
b. Respect local culture and heritage
c. Love the tourists

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Respect is a basic trait that all tour guides must have.

Select one:
a. Keep on learning
b. Honor and promote your country
c. Respect local culture and heritage

Question 4
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

During tours, tour guides are at work. Thus, they must show professionalism at all times,
which means, they must carry themselves properly so that they will get the same respect
that is bestowed on the hosts and tourists.

Select one:
a. Honor and promote your country
b. Be professional at all times
c. Respect local culture and heritage

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

There is no education quite like the lessons of travel, even if one has been to a destination
several times. Tour guides must continue to learn from nature and the people around them.

Select one:
a. Communicate properly
b. Do not be late
c. Keep on learning

Question 6
Correct
Mark 1.00 out of 1.00

Flag question
Question text

Communication is an important aspect of a tour guide’s profession. If a tourist is traveling

with a tour guide, the latter’s ability to communicate greatly contributes to the tourist’s
travel experience.

Select one:
a. Communicate properly
b. Do not provide false information
c. Do not be late

Question 7
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides must always be at the meeting point before the tourists.

Select one:
a. Communicate properly
b. Do not provide false information
c. Do not be late

Question 8
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Honesty is the best policy in any profession. Tour guides must say truthful information and
admit if they do not know the answer to a question.

Select one:
a. Do not provide false information
b. Communicate properly
c. Do not be late

Question 9
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides must not break any law in the country or city they are working in. they must not
provide nor tolerate illegal services offered to tourists.

Select one:
a. Do not be late
b. Do not provide illegal services
c. Do not provide false information

Question 10
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides must protect their bodies from too much exhaustion and the effects of the
elements they are exposed to in every tour. Thus, they must wear proper and comfortable
clothes and get ample rest during tours.

Select one:
a. Take care of your body
b. Do not provide false information
c. Do not be late
Crisis management in tour guiding refers to how a tour guide responds, manages, and
recovers from unforeseen events.

Select one:
True
False

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Crisis examples that a tour guide may face include a bombing incident caused by a terrorist
group at the tourist site or a pandemic or an epidemic scare.

Select one:
True
False

Question 3
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Crisis management can be divided into two levels: before and during crisis.

Select one:
True
False

Question 4
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

The tour guide must be supported by the tour company as well as the destination managers
and the government.

Select one:
True
False

Question 5
Correct
Mark 1.00 out of 1.00

Flag question

Question text

In Chinese characters, the word “crisis” has two meaning: danger and opportunity.

Select one:
True
False

Question 6
Correct
Mark 1.00 out of 1.00

Flag question

Question text

In tour guiding, crisis presents the same—both danger and opportunity. If the tour guide
can manage a crisis well, then the opportunity of getting more clients is enhanced.
Select one:
True
False

Question 7
Correct
Mark 1.00 out of 1.00

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Question text

Tourism companies are increasingly facing incidents that involve risks for travelers only.

Select one:
True
False

Question 8
Correct
Mark 1.00 out of 1.00

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Question text

It is important to learn to address risk management issues and reduce the impact of crises
and disasters.

Select one:
True
False

Question 9
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Risk management does not start with a crisis, but much earlier. To be prepared for a crisis,
every tourism company should think about risk management.

Select one:
True
False

Question 10
Correct
Mark 1.00 out of 1.00

Flag question

Question text

In case of a crisis, be clear and honest in your communication.

Select one:
True
False

Punctuality is the first sign of professionalism. When a guide is at the meeting place ahead
of the tourists, it means that the guide values the tourists, the business, and the profession.

Select one:
True
False

Question 2
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Sticking to the schedule benefits everybody in the tour group and underscores the
credibility of the guide’s instructions.

Select one:
True
False

Question 3
Correct
Mark 1.00 out of 1.00

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Question text

When a tour guide makes proper preparations, he/she can focus more on the delivery of
services to the tourists with less worry.

Select one:
True
False

Question 4
Correct
Mark 1.00 out of 1.00

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Prior preparation means being familiar with the destination and anticipating the tourists’
needs.

Select one:
True
False

Question 5
Correct
Mark 1.00 out of 1.00

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Question text

Prior preparation includes a briefing from the tour company about the tour and their
itinerary, an ocular of familiarization visit prior to the actual tour, and genuine acts of
thoughtfulness such as putting oneself in the shoes of the tourists.

Select one:
True
False

Question 6
Correct
Mark 1.00 out of 1.00

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Question text

Provide false or unsure information.

Select one:
True
False

Question 7
Correct
Mark 1.00 out of 1.00

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Question text

Sell anything on the first meeting.

Select one:
True
False

Question 8
Correct
Mark 1.00 out of 1.00

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Question text

Allow time for guests to digest the information and interact.

Select one:
True
False

Question 9
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Sometimes, tourists do ask questions that the guide is unable to anticipate. Be honest to
admit what you do not know, and be prepared to ask a friend or the authorities for help.
Select one:
True
False

Question 10
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides should be kind and patient.

Select one:
True
False

Question 11
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides must take care of themselves properly. Their body is their best asset; thus, they
must know when to stop and rest.

Select one:
True
False

Question 12
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Overindulgence of food and alcohol, and too much exposure to the sun, wind, dust, and
other elements may harm one’s health.

Select one:
True
False

Question 13
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Walking and standing for hours are NOT part of the tour guide’s job.

Select one:
True
False

Question 14
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides must have the discipline, wear proper attire, and use voice amplifiers when
needed.
Select one:
True
False

Question 15
Correct
Mark 1.00 out of 1.00

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Question text

Tour guides must also take care of the tourists and their needs.

Select one:
True
False

Question 16
Correct
Mark 1.00 out of 1.00

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Question text

Tour guides must be sensitive to the cultural backgrounds and needs of the tourists to serve
them well.

Select one:
True
False

Question 17
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

Tour guides must know when to stop talking and allow the tourists to rest and appreciate
the attraction on their own and interact with other tourists.

Select one:
True
False

Question 18
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Tour guides should encourage guests to participate but never allow them to speak on the
microphone.

Select one:
True
False

Question 19
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Come prepared; research well.

Select one:
True
False

Question 20
Correct
Mark 1.00 out of 1.00

Flag question

Question text

Overdo things.

Select one:
True
False

1. Organize tours by groups or individuals in coaches, cars or on foot.

Select one:
True
False

Question 2
Correct
Mark 1.00 out of 1.00

Flag question

Question text

2. Look for an area that can generally be of great interest to a group or a particular group of
people.

Select one:
 True
False

Question 3
Correct
Mark 1.00 out of 1.00

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Question text

3. Arrange the necessary permits or letters of communication to the area of destination

before the tour.

Select one:
True
False

Question 4
Correct
Mark 1.00 out of 1.00

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Question text

4. Let the representative finalize all the details on their own.

Select one:
True
False

Question 5
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

5. Offer specialist knowledge on subjects like history, arts and sciences, designs and
architecture.

Select one:
True
False

Question 6
Correct
Mark 1.00 out of 1.00

Flag question

Question text

6. During the tour, communicate with your tour group in a rude manner.

Select one:
True
False

Question 7
Correct
Mark 1.00 out of 1.00

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Question text

7. Always make sure of the safety and convenience of your tour group.

Select one:
 True
False

Question 8
Correct
Mark 1.00 out of 1.00

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Question text

8. Make sure all the members of the tour group follow the schedules set.

Select one:
True
False

Question 9
Correct
Mark 1.00 out of 1.00

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Question text

9. Make sure of the hotel accommodation in case the tour is schedule for more than a full
working day.

Select one:
True
False

Question 10
Correct
Mark 1.00 out of 1.00
 Flag question

Question text

10. Make sure that the tour group will be sent home as safely as possible.

Select one:
True
False

The tour guide must report at the meeting place at least 30 minutes before the guests’
estimated time of arrival (ETA).

Select one:

a. Arrival procedures

b. During the tour

c. Departure procedures

Question 2
Correct

Mark 1.00 out of 1.00

Flag question

Question text

The tour guide must report at the meeting place, at least 30 minutes before the estimated
time of departure (ETD) for day trips, and one hour before ETD for multiple-day trips. The
tour guide must check the land transportation prior to the tourists’ arrival to ensure that it is
in good condition. Upon the tourists’ arrival, the tour guide must introduce himself/herself
properly and check the tour vouchers.

Select one:

a. Departure procedures

b. Arrival procedures

c. During the tour

Question 3
Correct

Mark 1.00 out of 1.00

Flag question

Question text

The tour guide should have checked the status of the guests’ transport schedule to ensure
that the bus or airline is leaving as scheduled.

Select one:

a. During the tour

b. Departure procedures

c. Arrival procedures

Question 4
Correct

Mark 1.00 out of 1.00

Flag question

Question text
Find out what tours have been assigned to you (the tour guide). Some companies provide a
briefing to tour guides while some provide client information and itinerary via phone or e-
mail. This technique include in ______.

Select one:

a. Pre-tour checklist

b. Daily checklist

c. Arrival procedure

Question 5
Correct

Mark 1.00 out of 1.00

Flag question

Question text

Before you part of the day, thank the guests. Inform them of the next day’s schedule as well
as the exact time of departure if it is for a multi-day tour. If you cannot meet them at the
end of the tour, send notes to their hotel rooms. This technique include in ______.

Select one:

a. Pre-tour checklist

b. Arrival procedure

c. Daily checklist

Question 6
Correct

Mark 1.00 out of 1.00

Flag question
Question text

Agencies must value complaints as a means of strengthening their administration and

improving their relation with the public.

Select one:

a. Culture

b. People

c. Process

d. Principle

Question 7
Correct

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An effective complaint handling system must be modelled on the principles of fairness,

accessibility, responsiveness, efficiency and integration.

Select one:

a. Culture

b. Principle

c. Process

Question 8
Correct

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Complaint handling staff must be skilled and professional.

Select one:

a. Process

b. Principle

c. People

Question 9
Correct

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The seven stages of complaint handling — acknowledgment, assessment, planning,

investigation, response, review, and the consideration of systemic issues — should be clearly
outlined.

Select one:

a. People

b. Principle

c. Process

Question 10
Correct

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Information about complaints should be examined as part of a continuous process of

organizational review and improvement.

Select one:

a. People

b. Process

c. Analysis

Question 11
Correct

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Before becoming a tour guide, a person must first undergo a training program. In many
countries, one must acquire a license to practice legally.

Select one:

a. Professionalism

b. Interpretation

c. Service

Question 12
Correct

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Tour guides provide service, a form of product that is intangible, perishable, and one whose
production and consumption happens simultaneously.

Select one:

a. Interpretation

b. Service

c. Professionalism

Question 13
Correct

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One of the tour guide’s roles is to educate the tourists about the meanings and significance
of cultural and natural attractions.

Select one:

a. Service

b. Physical elements

c. Interpretation

Question 14
Correct

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Tour guides combine service with the physical elements to create the total tourism
experience for clients. Physical elements include hotel facilities, transport vehicles, parks, and
museums.

Select one:

a. Physical elements

b. Service

c. Interpretation

Question 15
Correct

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Tour guides must be mature, responsible, patient, tactful, and sensitive to different cultures.

Select one:

a. Characteristics of a tour guide

b. Interpretation

c. Physical elements

Question 16
Correct

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Tour guides must love the tourists genuinely because they are the reasons why tour guides
exist. Sincerity is easy to see. It shows when one is passionate about what one does.

Select one:

a. Honor and promote your country

b. Respect local culture and heritage

c. Love the tourists

Question 17
Correct

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Tourists appreciate interesting positive information about the places they visit. Sharing
good things about one’s own country helps a tour guide keep tourists’ attention and
possibly see them again in their next visit.

Select one:

a. Honor and promote your country

b. Love the tourists

c. Respect local culture and heritage

Question 18
Correct
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Respect is a basic trait that all tour guides must have.

Select one:

a. Respect local culture and heritage

b. Keep on learning

c. Honor and promote your country

Question 19
Correct

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During tours, tour guides are at work. Thus, they must show professionalism at all times,
which means, they must carry themselves properly so that they will get the same respect
that is bestowed on the hosts and tourists.

Select one:

a. Honor and promote your country

b. Respect local culture and heritage

c. Be professional at all times

Question 20
Correct
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There is no education quite like the lessons of travel, even if one has been to a destination
several times. Tour guides must continue to learn from nature and the people around them.

Select one:

a. Do not be late

b. Keep on learning

c. Communicate properly

Question 21
Correct

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Communication is an important aspect of a tour guide’s profession. If a tourist is traveling

with a tour guide, the latter’s ability to communicate greatly contributes to the tourist’s
travel experience.

Select one:

a. Do not be late

b. Communicate properly

c. Do not provide false information

Question 22
Correct

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Tour guides must always be at the meeting point before the tourists.

Select one:

a. Do not be late

b. Do not provide false information

c. Communicate properly

Question 23
Correct

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Honesty is the best policy in any profession. Tour guides must say truthful information and
admit if they do not know the answer to a question.

Select one:

a. Do not provide false information

b. Communicate properly

c. Do not be late

Question 24
Correct
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Tour guides must not break any law in the country or city they are working in. they must not
provide nor tolerate illegal services offered to tourists.

Select one:

a. Do not be late

b. Do not provide false information

c. Do not provide illegal services

Question 25
Correct

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Tour guides must protect their bodies from too much exhaustion and the effects of the
elements they are exposed to in every tour. Thus, they must wear proper and comfortable
clothes and get ample rest during tours.

Select one:

a. Do not provide false information

b. Take care of your body

c. Do not be late

Question 26
Correct

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The tour guide must report to his/her employer regularly to find out his/her tour
assignments.

Select one:

True

False

Question 27
Correct

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When assigned a tour, the tour guide must learn and understand the profile of the guests
and the inclusions of the tour program.

Select one:

True

False

Question 28
Correct

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The tourists must call suppliers (i.e., hotels, airlines, bus companies, restaurants, tour
attractions, etc.) to ensure that reservations are properly coordinated for the group.

Select one:

True

False

Question 29
Correct

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The tour guide must be familiar with the places that the tour group will visit; if not, he/she
needs to do an ocular before the tour.

Select one:

True

False

Question 30
Correct

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The tour guide must know the points of interest as well as common areas like toilets and
stores.

Select one:

True

False

Question 31
Correct

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Punctuality is the first sign of professionalism. When a guide is at the meeting place ahead
of the tourists, it means that the guide values the tourists, the business, and the profession.

Select one:

True

False

Question 32
Correct

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Sticking to the schedule benefits everybody in the tour group and underscores the
credibility of the guide’s instructions.

Select one:

True

False

Question 33
Correct

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When a tour guide makes proper preparations, he/she can focus more on the delivery of
services to the tourists with less worry.

Select one:

True

False

Question 34
Correct

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Prior preparation means being familiar with the destination and anticipating the tourists’
needs.

Select one:

True

False

Question 35
Correct

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Prior preparation includes a briefing from the tour company about the tour and their
itinerary, an ocular of familiarization visit prior to the actual tour, and genuine acts of
thoughtfulness such as putting oneself in the shoes of the tourists.

Select one:

True

False

Question 36
Correct

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Provide false or unsure information.

Select one:

True

False

Question 37
Correct

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Sell anything on the first meeting.

Select one:

True

False

Question 38
Correct

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Allow time for guests to digest the information and interact.

Select one:

True

False

Question 39
Correct

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Sometimes, tourists do ask questions that the guide is unable to anticipate. Be honest to
admit what you do not know, and be prepared to ask a friend or the authorities for help.

Select one:

True

False

Question 40
Correct

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Tour guides should be kind and patient.

Select one:
 True

False

Question 41
Correct

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Tour guides must take care of themselves properly. Their body is their best asset; thus, they
must know when to stop and rest.

Select one:

True

False

Question 42
Correct

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Overindulgence of food and alcohol, and too much exposure to the sun, wind, dust, and
other elements may harm one’s health.

Select one:

True

False
Question 43
Correct

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Walking and standing for hours are NOT part of the tour guide’s job.

Select one:

True

False

Question 44
Correct

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Tour guides must have the discipline, wear proper attire, and use voice amplifiers when
needed.

Select one:

True

False

Question 45
Correct

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Tour guides must also take care of the tourists and their needs.

Select one:

True

False

Question 46
Correct

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Tour guides must be sensitive to the cultural backgrounds and needs of the tourists to serve
them well.

Select one:

True

False

Question 47
Correct

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Tour guides must know when to stop talking and allow the tourists to rest and appreciate
the attraction on their own and interact with other tourists.

Select one:

True

False

Question 48
Correct

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Tour guides should encourage guests to participate but never allow them to speak on the
microphone.

Select one:

True

False

Question 49
Correct

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Come prepared; research well.

Select one:

True

False

Question 50
Correct

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Overdo things.

Select one:

True

False