AIRHOSTESS TRAINING

Flying to all those heights !

 COURSE OUTLINE
• Grooming and Poise
• Communication and fluency in English
• Voice and accent
• Make up and hair dressing • Dealing with extraordinary situations
• Correct usage of words Self defence
•
• Work related responsibilities
• Team work
• Adaptation to irregular working hours
• Interview preparation
• Dealing with medical emergencies
• Resume building
• Adaptation to the aura onboard
• Screening and profiling of people
• Maintenance of skin, hair and body
 Understanding the job
Cabin crew are also known as Flight Attendants, Air Hostess
or Flight Stewards. They are primarily on board an aircraft for
the safety and welfare of the passengers and secondly for their
comfort. If there were no services of food or drink during a
flight, there would still have to be presence of cabin crew for
safety, which is a legal requirement.
 SIGNIFICANCE OF THE JOB
Cabin crew members are the face of the airline they are expected to
excel in customer service and always remain friendly,
approachable and enthusiastic with a good sense of self-
presentation. The role of cabin crew can be physically demanding
and you must be prepared to be flexible to work any day of the year.
This does however give you a perfect opportunity to get away from
the repetitiveness of a normal 9 to 5 job! Cabin Crew can encounter
many different situations whilst working on board an aircraft and
must be an excellent team player with the ability to work on their
own initiative using quick thinking and organizational skills.
 MAIN RESPONSIBILITIES OF A CREW

• The cabin crew then has to greet the passengers as they board the aircraft, direct them
to their seats and ensure that the entire luggage is safety stored away in the overhead
cabins. Once all the passengers are on board then the cabin crew demonstrate the
emergency procedures whilst the plane is preparing for take off.
• During a flight the crew members assist passengers, make calls on behalf of the
captain and serve food, drinks and sell duty free goods.
• In case of emergencies, cabin crews are there to reassure passengers so that they
follow the correct emergency procedures. The crew may have to deal with several
emergencies such as cabin fires or first aid situations.
• At the end of a flight cabin crew members are there to make sure that passengers
disembark the aircraft safely. The crew members are then asked to complete a written
report that records all details of the flight. For instance; duty free sales, food and
drinks sales, any unusual incidents and customs and immigration documentation.
 TYPICAL WORK ACTIVITIES
• Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for
the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any
special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on
board);
• Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean
and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board;
• Welcoming passengers on board and directing them to their seats;
• Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely
stored away;
• Checking all passenger seat belts and galleys are secure prior to rake-off;
• Making announcements on behalf of the pilot and answering passenger questions during the flight;
• Serving meals and refreshments to passengers;
• Selling duty-free goods and advising passengers of any allowance restrictions in force at their
destination;
• Reassuring passengers and ensuring that they follow safety procedures correctly in emergency
situations;
• Giving first aid to passengers where necessary;
• Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left
in the overhead lockers;
• Completing paperwork, including writing a flight report.
•
 SCOPE
• Domestic passenger traffic expanded at a CAGR of 11.46 per cent
over FY06–17.

• According to Directorate General of Civil Aviation, domestic

passenger traffic witnessed growth at a rate of 22 per cent, in
comparison 21.24 per cent in FY16.

• International passenger traffic registered growth at a CAGR of

8.33 per cent over FY06-17.

• During February 2017, domestic airlines carried over 8.23 million

passengers, showing a growth of more than 23 per cent compared to
the same period last year.

• During FY17, domestic passenger traffic increased by 22 per cent

in comparison with growth rate of 21.24 per cent in FY16.

• During FY16, international passenger traffic increased by 7.72 per cent.

AVIATION BOOM
The civil aviation industry in India has emerged as one of the fastest growing industries in the country during the
last three years. India is currently considered the third largest domestic civil aviation market in the world. India is
expected to become the world’s largest domestic civil aviation market in the next 10 to 15 years, as per Mr Jayant
Sinha, Union Minister of State for Civil Aviation, Government of India.
 GROOMING AND POISE
Save that pretty face. Every guy should use lotion on his face after washing it in the morning. There’s nothing un-manly about taking
care of yourself. It’ll help you look less tired,

There’s no excuse for not flossing at least 5 times a week. Pick up a flosser if you need a way of making it easier.

Keep those nails cut. Next time you’re on the toilet for 5-10 minutes, skip your next round of Angry Birds and use the time for
grooming your finger and toe nails.

Unless your doctor has told you otherwise for some reason, pick up a bottle of multivitamins. With our fast paced food culture, it’s
easy to miss out on the essentials.

It is important to wear properly fitting clothing, for more than just your jeans. A button up is an improvement over a t-shirt, but not
much of one if it's a horrible fit, which many guys are guilty of.

Use deodorant. After cleaning your body, ensure that your smell stay fresh. Apply deodorant after your shower. Choose a sensitive
or aluminum free variety if you suffer from allergies. Spend time to find the smell that is right for you.

Shave or groom your hair. Not everyone subscribes to shaving their face, legs or other parts of the body everyday. Only shave your
face, legs and armpits if you believe this is necessary. Men can look well groomed with facial hair, but it needs to be controlled and
cared for.For ladies it is typically viewed as necessary to shave your legs and armpits to look well groomed. There are many groups
challenging this notion because men don’t shave these parts and still look well groomed.Do what is right for you. Half of looking well
groomed is the confidence around you.If you have sensitive skin, consider shaving less frequently and find a shaving cream made
for sensitive skin.

Carry the essentials. Have a “survival kit” with you at all times to combat a blemish once out of the house. You can use a strong zip
lock bag and include items for dry skin, broken nails, or messy hair. Use some of the following for your own kit:
• Lotion or vaseline
• Mini comb
• MintsMini mirror
• Pins
• Hair bands
• Perfume or cologne
• Compact
• towel
• Miniature
• sewing kit
 POISE
Poise is a graceful, very controlled way of standing and moving.

Good posture is important for the protection of muscles, joints and ligaments. If you
regularly sit or stand in positions that put unnecessary strain on your body, you may
develop pain, injury, arthritis or abnormal positioning of the spine, according to the
Cleveland Clinic. Learn and practice proper posture to protect your health.

Sitting properly. Walking in poise. Standing properly.

 COMMUNICATION
VOICE & ACCENT

Accent neutralisation training is a methodical approach to inculcate

a neutral English accent. This process involves learning phonology of
any language or dialect. It is also known as accent modification,
deaccentation or accent reduction or voice and accent training.

In English the main parts of

speech are noun, pronoun,
adjective, determiner, verb,
adverb, preposition,
conjunction, and interjection
which are important to
improve grammar.
 Make up
Basic Makeup Essentials
1 Foundation
1 Concealer
1 Blush/Bronzer Duo
1 Highlighter
1 Eyeliner
1 Mascara
1 Brow pencil
1 Neutral Eyeshadow palette
2 Lipsticks 1 Gloss
1 Makeup Brush Set
 HAIR DRESSING
Style should be neat and conservative, and preferably off the face. With
few exceptions, hair color should not be shocking or unusual (leave blue
hair for Halloween). Hair sprays and gels that have a strong scent or odor
should be avoided. 

 CORE SUBJECT MODULE
• Work related responsibilities
• Adaptation to irregular working hours
• Dealing with medical emergencies
• Adaptation to the aura onboard
• Screening and profiling of people
 RESUME BUILDING AND
INTERVIEW PREPARATION