Professional Documents
Culture Documents
Review of Related Literature 2
Review of Related Literature 2
Wu. H.M. 148 reports the results of the library user survey, conducted in 1995 by the National Chiao-
Tung University, Taiwan. The study found that : the ratio of undergraduate and graduate users is almost
the same as that of the registered undergraduate and graduates students ; library users fall into 3
groups (undergraduate students, graduate students and professors); the major activities of
undergraduate students are Chinese publications for reading and self study. Major activities of
professors are Western publications reading and article copying; while the major activities of graduate
students tend to embrace those of the undergraduates and professors ; the rank (highest to lowest)
corresponding to library user satisfaction tends to be in the order graduates, undergraduates and
professors. All 3 groups tend to have the same user satisfaction regarding the library online public
access catalogue (OPAC), network, book borrowing rules but have different opinions with the services,
that are to be improved
Lin. J.T. etc 83 presents a study which aimed to examine the service use patterns in a university library
(the NTHU Library, China) and to compare these with the required service involvements. In particular, it
was found that different groups of readers have different user patterns. Furthermore, the results did not
show that the lower the degree of service involvement, the more the service was used, not that the
higher the degree of service involvement, the less the service was used.
Wei, W. 143 describes that study at the Science Library at the University of California, Santa Cruz,
employed both questionnaires and REVIEW OF RELATED LITERATURE 131 focus groups techniques to
gain insight by users and their assessment of Science Library resources. The 2 techniques were
conducted with partial independence but conclusions were drawn by pulling together the results of
each, thereby capitalizing on the quantitative powers of questionnaires while using the flexibility and
synergy generated in focus group sessions. The results were examined by Science Library staff and
subsequent changes are in progress. The study documents efforts by library staff to efficiently and
accurately meet changing user needs.
Chopra, H.R. 25 presents the result of the survey of teachers and students of 15 colleges of Chandigarh
and highlights their library needs, purpose of visit, type of library material often consulted or borrowed
and REVIEW OF RELATED LITERATURE 133 their information seeking behaviour. The result brings out the
extent of library and information services being provided in these college libraries. The user education
programmes being organized by some of the college libraries are described.