Business ____ Vocabulary in Use| Elementary Bill MascullCAMBRIDGE CNTVERSITY THES Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, Sao Paulo Cambridge University Press The Edinburgh Building, Cambridge CB2 2RU, UK wwye cambridge.org Information on this title: www.cambridge.org/9780521606219 © Cambridge University Press 2006 ‘This publication is in copyright. Subject to statutozy exception and 10 the provisions of relevant collective licensing agreements, ‘20 reproduction of any pact may rake place withour the written permission of Cambridge University Press. First published 2006 Printed in Iealy by Printer Trento Sel A catalogue record for this publication is available from the British Library ISBN-13 97$-0-521-60621-9 Studemt's Book ISBN-10 0-521-60621-7 Sradenr’s Book Produced by Kamae Design Cover design by Dale Tomlinson lusteations by Clinton Banbury, Phil Gamer and Kamae Designge Contents INTRODUCTION 6 | (EB Types of work 22 A Jobs and work LEARNER TRAINING 5 pe ne © Lwork with . GB Fatking about language 8) (Gh Work and numbers 24 8 Grammar words used in this book 4 - 8 Underscanding notes in chis book & How:nuany-emmloyees aretha © Understanding instructions in this book = ®B Learning vocabulary 10 | ME Getting to work 26 A. Word combinations A Ways of getting to work 8 Learn words in families & Chawnotipg © Pierures and diagrams GRD who's the boss? we Using a dictionary 12 A. Managers and employess A. What dictionaries do T need? 8 Managing departments B. What information docs a dietiomary give? . © Heid Vusesty dictionary? @ Getting to the top 30 1, Geng tothe 1 | 8 Getting to the top 2 NUMBERS , Skills . GB Numbers and years 4 A Are you good with computers? | A Zero to ninety-nine 5. Skills: 8 Larger numbers © Skilled and unskilled workers © Years Bora t Qualifications and training 34 dering numbers, parts ssraie of numbers 16 8 Qraliesion 8 Training A Ordering numbers B Decimals, fractions and percentages TIME WORK GE) Numbers and time 36 | / Talking about the time | GH Jos 18 © Stare and finish times Your job © Momning, afternoon, evenings and night 5. Other jobs. © Dream jobs GHB Timetables 38 Timetables Places, departments and B Taller sbo st rovddmes industries 20 A Places: GHD Oays and dates 40 Rs Dspace 4 Months and seasons © Induscries ‘ Days and dares © Public holidays Business Vacebuary in Use (elementary) 3(BB Time expressions 42 arly of late? ‘Word combinations with ‘time’ © Adverbs of frequency Do you have time? 44 A I don’t have me 3 Are you free on Friday? B Free time and holidays 46 A. Free time B. Word combinations with ‘have’ and “take? © Going on holiday MONEY G49 Numbers and money 48 A Amounts of money 1 5 Amounts of money 2 © Approximate amounts Prices 50 A ‘alking about prices B Tax © ‘Value’ and “worth? Notes and coins 52 A Currency 8 Changing money Can | afford it? 54 4 es so expensive B Careful with money © Lane Pay and benefits 56 A Wages B Salaries BB Banks 58 A Accounts B Cards Business Vocabulary in Use (elementary) PRODUCTS AND SERVICES Product details 4 Dimensions 8 Features EBD Service companies 1 Aterce company © Talking about services EB) Where's it made? |. Manufactured products 8 Food products EX) Where's it sola? A. Shops and stores 5 Disece sales EBD Where was it developed? A The fist PC 8 Where were the first PCs produced? Product instructions A. Follow the instructions 6 Press the burton Problems with products A Faules 8 Guarantees SOCIALIZING Socializing 1: nice to meet you A. At the airpore: B Atthe offee © Saying goodbye Socializing 2: at the restaurant A Choosing and ordering 8 Small alk © Thanking 60 62 64 66 68 70 72 74 76TELEPHONING Telephoning 1: starting and ending A. Starting informal calls 8 Starting formal calls © Frding calls Telephoning 2: numbers A “elephone alphaber 5 Spelling © Nambers elling and Telephoning 3: checking information A Showing understanding 8 Checking and confirming information Telephoning 4: messages A. Usefal expressions 6 Leaving a message EMAILS, FAXES AND LETTERS Emails, faxes and letters 1: business writing A Ways of commumicating B Formal and informal © Beginnings D Endings GBD Emails, faxes and letters 2: the message A Starting the message 8 Future action C Enclosures and attachments Emails, faxes and letters 3 emails Email language Jnformnal emails Beginoinys and endings omy 18 80 82 a4 86 88 PRESENTATIONS Presentations 1: getting 92 started A. Preparation 2 Inoduction Presentations 2: the main 94 part 4 Sections Slides and handours © Ending and questions © Presentations 3: charts and 96 graphs ie chats 8 Graphs and bar charts G49 Presentations 4: site tours 98 A. Company sites 8 Introduction to the tour © Guided cour MEETINGS Meetings 1: organizing a meeting 100 A Word combinations with ‘meting” 8 Agendas © Apologies and minotes G83 Meetings 2: chairing a 102 meeting A. Chairing 5 Interrupting and stopping interruptions GB) Meetings 3: opinions and 104 explanations A. Opinions, agreeing and disagrecing © Sugyesting and explaining Pronunciation of the alphabet 106 Verbs 107 Answer key na Index 134 Business Vocabulary in Use (elementary)Introduction Who is this book for? Business Vocabulary in Use Elementary is in the same series as Business Vocabulary in Use Intermediate and Advanced. Tris designed to help you to learn hasic business vocabulary. It also helps you to learn the language of business communication for social situations, telephone calis, husiness writing, peesentations, and meetings. The book is for people who are studying English before they start work, and for people already working who need English for their job. ‘You can use the book on your own for self-study, or with a teacher in the classroom. What is in the book? In the book there are 49 owo-page unis. “The first three units are learner training units. They give you ideas on the best ways to lara, They explain the instructions used in the book, how co do the exercises, how to learn vocabulary and how to vse dictionaries. It is a good idea to do these units first to help you use the zest of the book in the best way. “There are rhea two units sbour how to use numbers. After that, these ave 28 subject units with key vocabulary for different business subjects, and 16 units with business communication language, These help you with the skills you need in business, for example in presentations and meetings, ‘The new words and expressions for you to learn in each unit are in bold. They are explained in differene ways, for example with a sentence showing you how to use them, or with pictures. Sometimes there is a '~' symbol, followed by some words to explain the new language. You can use the contents pages at the bs that you want to study, inning of the book to find the subject of skill “There is an answer key at the back of the hook, Most of the exercises have questions with only one correct answer. But in some of the exercises, including the Over to you activities at the end of each unit (see below], you write and/or talk about yourself and your own organization, So the answers in the key for these sections are examples, (0 compare with your own answers. ‘There is also an index. This is a list of the new words and expressions in the book and the unit numbers where they appear. The index also tells you how to say the words and expressions, The left-hand page “This page shows the new words and expressions for each subject or skills area. Bach page hhas a number of sections with the lerers A, B, C and sometimes D), and short titles. (On the left-hand page there is: information abot the meanings of the words and expressions. information about word combinations - words that are often used together, rnoies on language points such as the differences between British and Amesican English. notes to tell you where you can find sore information in other units. Business Vocabuary in Use (elementary)The right-hand page The exercises on the right-hand page give you practice in using the new words and expressions shown on the left-hand page. There are different types of exercise for this. Sometimes the exercise asks you ro write sentences, or to write words to finish sentences. Some units contain tables or diagrams to complete, or crosswords. ‘Over to your activities An important part of Business Vocabulary in Use Elementary is the Over to you activity at the end of each unit, The Over to you setivities give you the chance to practise the ‘words and expressions from the wnit in a way that is oseful in your own job or sradies, Self-study learners can do this section as @ written activity. Jn the classroom, the teacher can use the Over to yon exezcises for discussion with the while class, or iz small groups. Altec the discussion the tescher can ask learners t9 look again at the words and exprossions that have caused difficulty. Leacners can then do the Over to you exercise as a writeen activity, for example as homework. How to use the book for self-study Find the subject or word that you are looking for in the contents page or the index. Read the information on the left-hand page of the unit, Do the exercises on the right-hand page. Check your answers in the key. If yo have made mistakes, go back and look af the ‘unit again. Note down impoztant words and expressions in your notcbook. How to use the book in the classroom “Teachers can choose units that relate to learners’ needs or intezests, for example areas they have covered in course books, oc that have come up in other activities. Alternati lessons can comsain a regular yocabulazy slot, where leamne:s look at the vocabulary af particular subject or skills areas. ly, Leamers can work on the units individually or in pairs or groups, with the teacher going round the class assisting and advising. Teachers shouid get learners to think akout the logical process of the exercises, pointing our why one answer is possible and the others are nor, We hope you enjoy using this hook, Business Yacobutary in Use (elementary)Talking about language WRAL Grammar words used in this book zoe noun a person or thing director, job siagular ‘one person or thing executive, office plural more than one person or thing executives, offices | adjective describes a person or thing friendly, heavy adverb describes a verb: how something is done | usually, often preposition ‘used before @ noun or pronoun in, on, with, for verb something that a persoa or thing does— | work, make often an action base form, the first form of the verb, used with “to” | #0. make infinitive) 11s easy to make a mistake. | second form the verb form that you use to talk about | She went to school in | (= past simple) _| the past Liverpool. | thied form dhe verb form chat you use in che present | I've learnt a tot én this job. ( past participle) | perfect tense, and in passives It was developed by IBM. | question a set of words to ask for information Where does she work? | [answer | a reply to a question She works in an office. phrase 2 group of words, not a complete sentence | an interesting job | sentence a complete idea. In writing, it starts with aA is very good with Gpitallenevand ends with afullstop. computers. | expression. a word or group of words used in a | PI put you through, special situation | To learn more about verbs, see pages 107-113. Understanding notes in this book vowels = the lerters a, e i 0, and AmE = American English consonants = all ther letters formal = for public or official use informal = not officials used with friends or colleagues Understanding instructions in this book Complete the table. = Fill in the spaces in the table with information, (For example, exercise 27,1) ‘Complete the sentences. = Write the missing words. (For example, exercise 5.1) Match the two parts of the sentences, the wo pares 10 make a whole sentence. (For example, exercise 18.2) ‘True or false? = Is this right or wrong? (For example, exercise 9.1] Choose the correct word to complete each sentence. = Choose the right word to use in the sentence. (For example, exercise 24.2) Look at A/B/C opposite to help you. = Look at section A/B/C to find the information that you need to do the exercise. (For example, exercise 4.3) Put the sentences into the correct order. = Say which sentence is first, which is second, etc. {For example, exercise 43.3) 8 Business Vocabulary in Use (elementary)1.1 Write the grammar words in A opposite in your language. 1,2. Look at B opposite. Write the instructions in your own language. 1.3. Write the words in the box in the correct column in the table, big expensive helpful job Tearn Tong lose money old salary sales sell 1.4 Are these phrases, sentences, or questions? Look at A opposite to help you, 1 Do you get the train to work? question 2 on the bns 3 He went to school in London. 4 good with computers 5 Fm an architect. 6 a parttime job 1,5. Thue oF false? Look at A opposite to help you. 1 The plural of ‘office’ is ‘offices’. True 2 ‘was’ and ‘were’ are the past forms of ‘be’, ‘on’ isa preposition, ‘cheap’ is an adverb, ‘sometimes’ is an adverb. ‘Can we meet on Monday?” is a phrase. ensue 1.6. Follow these instructions, 1 Complete the sentence, live... Paris. 2 Complete the rable. Look at page 112 to help you. Et ive) ‘Second form (past simple) be waslwere become | came 3 Match the two parts of the sentences. Look at A opposite t help you. 1 A noun is a word a that describes a verb. 2 An adverb is a word b thar describes a person or thing, 3 An adjective is a word © fora pesson or a thing. 4 Choose the correct word to complete each sentence. Look at A, B and C opposite to help you. 1 The... (base/second) form is the infinitive of the verb. 22 You use the sens. ffiselsecond) form of she verb to salle abour the past. 3 You use the .. (singular/plucal) when you talk about more than one person or thing, 4a (questionsentence) is a set of words used to ask for information. SA nnn (phrase/expression) is a set of words thar is nor a complete sentence. Business Vocabulary in Use (elementary)Learning vocabulary { To help you remember vocabulary, keep a vocabulary notebook. Write the words that you learn from this book in it. Word combinations You do exercises in this book. Sometimes, you make mistakes. ‘Words used together are word combinations. To help you remember word combinations, write in your vocabulary book: do an exercise and make a mistake. Word combinations show you which words can go in front of another word, and which words can go after it. More examples of word combinations verb + preposition: | work in the sales department. (Unit 43) ‘noun + noun: company car, company restaurant, company pension (Unit 25] verb + noun: (amanae | miss a meeting cancel Learn words in families “The units are organized to help you learn words and phrases in families. describing a product | light fast easy to use describing a service friendly reliable ——_—helpful Pictures and diagrams Draw pictures ta help you remember words. @ eee) equare | Draw diagrams like this one. Put more words in the diagrams as you learn them. romper 10 Business Vocabulary in Use (elomentary)24 Choose the words irom the box that can go in front of ‘job’, Look at Unit 8 to help you. fulltime part-time — sometimes overtime permanent —_contract__employee Complete the table with words and phrases from the box. research and development cash marketing — currency training dollars eke Pinan | money cash company departments Match the words to the picmures, 1 photographer (Unit 6) 2 factory (Unit 7) 3 change money (Unit 22) 4 load (Unit 29) 5 fall (Unit 45) 6 rise (Unit 45) Business Vocabulary n Use (elementary)Using a dictionary {UREY What dictionaries do | need? You should use nvo dictionaries: a good bilingual dictionary (= English and your own | language] and a good English-English dictionary, like the Cambridge Essential English Dictionary. ‘The bilingual dictionary is easier to understand, but the English-English dictionary can give you more information about a word or phease. It’s good to work in English as much as possible. What information does a dictionary give? Each entry gives: ‘mthe meaning(s). Sometimes there is more than one meaning, the pronunciation (= the way that you say a word) using the phonetic alphabet. grammar information {if the word is a noun, verb, adjective, adverb, ete.) example phrases or sentences, common word combinations and expressions (in the Cambricige Essential English Dictionary these are in bold). words with opposite meaning, if there are any. company /'kamponi/ noun 1 (plural companies) an organisation which sells things or services: @ software company 2 {no plural] when you have a person or people with you: enjoy his company. A dictionary entry How should | use my dictionary? Here are some ideas to help you. 4 Many words have more than one meaning. The first meaning is not always the one that you want, Look at all che different meanings. a When you look up a word, put a ¥ next to it, When you go hack to the page later anc see the ¥, check that you remember the word without looking at the meaning, | wm Lf you see an English word ia a test, try to guess the meaning and continue to read. Then use your dictionary ta check the meaning, Ifyou look up an English word in a bilingual dictionary and find several different words in your own language, look up the English word in an English—English dictionary to find the right meaning, 12 Business Vocabulary in Use (elermentary)3.1 3.2 3.3 3.4 Use the Cambridge Essential English Dictionary (CEED}, or another English-English dictionary, to do these exercises. Answer the questions. 1 In CED, the entries for words beginning with ‘A’ use 21 pages. What letrer of the alphabet tases dhe most pages? How mazy pages dacs it use? 2 What letter of the alphabet has the sinallest number of entries? How many entries are therc? 3. What entry comes before “employee”? What entey comes after 4 ‘rose’ is the past tense of a verb, If you want to find out which verb, where in the dictionary do you look? 5 Put these entries in alphabetical order: worker’, ‘worth’, work’, worse’, ‘world’, World ‘Wide Web’. Loolk at the entsy for ‘heavy’. 1 How many meanings aze tere? 2. Write the word in the phonet alphabet. 4 Is ira noun, a verb, or an adjective? A Whar is its opposite? Look at the entry for el 1 Can you use this word in the phural? 2 Whar example phrases and sentences are there? 3 Inwhich expressions can you use job"? 4 Can you use these expressions in American English? Look at the entry for ‘business’ 1 Isita noun, a verb, or an adjective? 2 How many meanings does it have? 3 Whar example phrases and sentences are there? Business Vacabulary in Use (etementary) BNumbers and years HORREEBER. Z0 ineyine zero, nought, ob : one 6 six 11 eleven 16 sixteen 2 wo 7 seven 12 wwelve 17 seventeen 3 three 8 eight 13. thirteen 18 eighteen’ 4 four 9 nine 14 fourteen 19 nineteen 5 five 10 ten 15 fifteen 20 twenty 21 twenty-one 43° forty-three 6S sixty-five 87 eighty-seven 30 thirty 50 fifty 70 seventy 90. ninety 32 thirty-two 54 fifty-four 76 seventy-six 98 ninety- s @ b Pura blank DVD into the tray. © Press the ‘Ont’ burton. s9N € Select the TV station that Fg eg Press the ‘Open’ button, ‘orent (5) (oem cow er a When you answer the phone at work, what do you say? gues for the beginning of a phone conversation at work: rea mi with someone you don't know. Business Vocabulory in Use (elementary) 19Ey Telephoning 2: spelling and numbers WY Tetephone alphabet “When someone spells (= says how to write) a word on the phone, ic ean be diffu co hear che difference berween these leters: m Band? m BandV m DandT m FandS m@ land ¥ m MandN ‘Make sure you learn the English names for these letters: m AandR m EandI m Oand U m land ¥ m CandS m Gandy m KandQ m Vand W | To learn more about how to pronounce each letter, sce page 106, | If you want to spell a word you can say A for Alpha, using the telephone alphabet in this list. | Alpha Bravo Charlie Delta Echo Foxtrot ft Golf Hotel India Juliet Kilo Lima Mike November Oscar Papa Quebec Romeo Sierra Tango Uniform Victor Whisky. Xuay Yankee Zalu || RED. sin Who's calling please? My name’s Nora Laker » (Can you spall that, please? ) ( Yes, its Nora: N for November, O for Oscar, R for Romeo, A for Alpha. | KK I'm calling from Mages Lind, in London. (Cas that MA-G-S? ) | No, M- { Lind | AED. urd You say telephone numbers in groups of numbers. Your voice goos up for each group, | except for the last group, when your voice goes down. -double G-S, new word, a x x Z. ~ 00 4 20 9422 5483, Double oh double four nwo ch nine four double two five four cight three | a a a x ~ | i) 1 mn Bi 6544 Zero vero one two one two one three one six five four four BrE: double ol AmE: zero zero | 80 Business Vocabulary in Use (elementary)37. 1 37.2 You are talking about numbers and letters on the telephone. Use the telephone alphabet to correct the other person, Look at A opposite to help you, 1 Is that V for Victor? WR51 LMB No Bfor Bravo. are | 2 Is that T for Tango? 3 Is that B for Bravo? [go EF: 9855 N | 4-Is that M for Mike? 934 HUY 75 5 Is that I for India? Model 4 . 6 Js that S for Sicrra? Look at the telephone list for a company’s staff around the world, Spell the names using the telephone alphabet, then use arrows above the sumbers to show how your voice goes up and down. Look at A opposite to help you. tae 1 Mr Caire 00 331 9422 5122 fer. Charlie, A for Alpha, |for India, R for Romeo, E for Echo... 2 Professor Fanshaw 00 44 131 937 9821 3 Ms Pecersson 00 46 8 487 S044 4 Mr Hanks 00 1.918 324 6622 5 Doctor Tanawa 00 81 42.975 2349 6 Ms Dos Santos 00 55 61. 648 7785 Match the questions to the answers. Loole at B apposite to help you. 1 Who’ calling, please? a No, CO-double LENS. 2 Can you spell that, please? b John Collins and Associates. 3 Which company ace you phoning from? _¢ T for Tango, A for Alpha, N for Novembes, "a lethat OSES Y for Yankee, A for Alpha, new word, H for so . Horel, U for Umbrella, double L for Lima. dé Tanya Fill. oA coe (7 Se ae a SECC aU cUN gece Ce a alphabet. What are your phone numbers at hme, at work and on your mobile? Say them Nir csteunrce en to Business Vacobulory in Use (elementary) alTelephoning 3: checking information Showing understandir Showing you understand Tm phoning from UWX in Sydney. ln Could you ask Ellen to email the details? OK. I'll do that. f ecking and confirming information Checking i My name’s Nicholls. ) (Sorry 1 didnt get that. Could you speak) more slowly, please? C 'm sory, My — name ~ is - Nicholls, ) il I (Cs that one L oF #0? > N | | (Two. NI-C-H-O-double Ls. ) The company is Goodwood. Can you spell that please? \ ‘Tm calling from Bendrix in London. (ema you repeat that (= say it again), please? ) (Yes, it's Bendrix. (Sorry, can't hear you. Could you speak up } i {= speak more loudly}, please? = | Yes, of course, The number is 020 7400 ) 3004, Confirming So, that’s 020 7400 3004, Te ats right. ‘My email address is Jane dot Nicholls at jhu dot co dot uk. /kou 82 Business Vocabulary in Use (elementary)18.1 Whar do you say in the situations below? Look at A and B opposite to help you. 1 You understand what the caller is saying. (3 expressions} 2 The other person is speaking too fast. 3 You can’t hear the other person. 4 You're not sure how to write a name. 5 You want someone to say the word again. 6 You confirm some information, % Put the conversation into the correct order. Look at B opposite to help you. The first sentence isi. Speaker A Speaker B a (Tha it. Thank you very much. ) C No problem. Goodbye. AL e (fr sor Ti ey to speak louder. Lisa 9 (Ws that one G or two? ) dor Taggart at A-Y-Z dot com. e £ (/ Soe Fant ear vou. Could you Lisa dot Taggart at A-Y-Z dot com. speak up, please? 5. (Yes, of course. My — name — is— 4 (Lisa dot Taggart at A-YZ dot com. | , Taggart. | a (( Thank you. And whar’ your email ) ‘My name’s Taggart. address, please? ‘Two. TA-double GAR. ©) | (Sore tid gt that. Could you speak more slowly, please? 18.3. Write the conversation below. Look at B opposite to help you. Sophie Louis [Give your number |: oe |” Say you can’t hear Repeat it — a =a Conf se namber lo Zango er) a Mee Rue as re aE Ce te co ee MC] expressions from this unit. Give your email address. Business Vocabulary in Use (elementary) 83Telephoning 4 UE Useful expressions Person receiving a call he’s she’s I'm sorry, Tm afraid messages on another call. not here at the moment. Can I take a message? (= you want to write down 2 message from the caller) 2 Who’ callin Which company are you calling from? Person making a call HBIED Leaving a message Person receiving a call iy Tleave a message? (= yon want to give a message) tomorrow? as soon as possible? Person making a call (Mark Simpson's off ) Hello. Can I speak to Mr Simpson please? ) (Ym sorry he’ in a meeting, Can I take a ) D ) D 5483, So, thar’s 020 9422 5483, Ni message? ‘Yes, please. My name's Denise Parker } cL | Can Thave your number? Os, irs 020 9422 5483. | A Nf uy C 020 9422... ) C 3483, — A C Til give him the message. Goodbye. 84 Business Vocabulary in Use (elementary) back? Irs very urgent {= important to do ‘That’ right. Could you ask him to call me | auickly) C Thank you very much. Goodbye. » NPut this conversation into the correct order. Look at A and B opposite to help you. The first sentence is h, * (So, that 0131 $99 0210. ) " (Mary Trevor's office. ) S 3 & (Can Thave your number? ) ‘ Chak you very much, Goodbye. ) 7 C Goodbye. ™ 4 (Hello. Can T speak to Ms Trevor please?) € That’ is. *) My name’s Ray Bradman. Can I leave a message? It’s very urgent. Til give her the message, Mr Bradman.) Can you ask Ms Trevor to call me hack tomortow morning? ™( Yes, of course. ) I'm sorry, she’s not here at the moment. Who's calling please? 9 (irs 0131 899 0210. 9.2 Complete the message form using the information from the call in 39.1 above. TELEPHONE MESSAGE | Message for: | Name of caller: | J wit call again [[) Please cal Phone number: (1 urgent [7] Not urgent Notes: (ol See ceo AU ge Aer Se eC OS eRe aes Ue fring Busines Vocobuiry in Use (elementary) 8510) Email, faxes and letters 1: business writing Ways of communicating fax something someone post send | a document (= paperls) with to | Carlos by | email written information, e.g. a letter) Bestco, courier (=a company like Fedex or DHL} Pi send ic to you by fax. fl email someone | \ Tl fax it to you. post something to | Carlos fax Bestco wtite T_T teceived the fare yesterday. a leer send receive / get hae t —_/- Please reply to this message as soon as possible. read reply 10 an email | cs I get over 50 emails every day. Formal and informal IE you know someone well, you use an informal style, If you don’t know the person or the communication is very serious or offical, you use a formal style. You need to think about formality when you begin and end your writing. Beginnings Moré formal <¢<—<$£@ @ —@ —&@ —— Less formal | Dear Sir Dear Mr Randall Dear Jack Dear Madam Dear Ms Dunn / Dear Mrs Dunn. Dear Gina Note: You use ‘Dear Sir’ for a man, and ‘Dear Madam’ for 2 woman, when you don't know the \ person's name. Endings More formal |< £$£$@ > ess formal Best regacds Regards Best wishes All the best Best ‘Yours sincerely Yours faithfully ‘Yours Note: You use ‘Yours faithfully’ only in BrE, when you don’t know the person's name. Bre: Yours sincerely: Ame: Sincerely 86 Business Vecabulary in Use (elementary)0.1 03 Choose the correct word to complete each sentence. Look at A oppasite to help you. 1 Pye. . {writtenfgot) five faxes this morning, bur I haven't sent chem yet. 2 Vso (replied/reveived} her letter yesterday. 3 There’s no need to vou (tead/reply} to this email. 4 T vensnnnmnns (gotdposted) this email from Rita, 5 Tye (writtenfread) your message, but Ehaven’t .....m.m (teplied/sent) to it yet 6 rll (faxdreply) the information to her. Kay Lumsden receives the messages below (1-5). Are they formal (F) or informal (1)? Look at B ‘opposite to help yor. 1 Her colleague, Tom, asks Kay if she’s free for lunch. I 2. A journalist (Tony Kent] writes to ask her for an iatesview. 3 Her friend, Serena, asks Kay if she’s free for a game of tennis. 4A supplier that she doesn’t know (Roger Olafsson) writes to ask Kay for a meeting. § Janet Freeman, who docsn’t know Kay's name, writes to ask for a job. Write the beginning and ending of each message (1-5) in 40.2 above. Look at B, C and D opposite to help you. 1 (beginning) DEA KAY, veneer 2 {beginning} (ending) 3 (beginning) {ending} .. 4 (beginning) cna (ending) .. a 5 {beginning} {ending} Over to you “a Coren cca kone Drea fd ™ with colleagues? iris erie Business Vocabulary in Use (elementory) 8741 Email, faxes and letters 2: iy the message Starting the message Thanking someone your email, ‘Thank you (very much) | ,,,_® very useful meeting yesterday. (Mfany) thanks ‘coming to Prague yesterday. _ sending the information T asked for, | Giving a reason for writing | Tmw let you know our new contact details. 1 | t0 cell you that I'm coming to Boston next month. | This (email/fax/letter) is confirm (= make sure you know) the derails of my trip. WED Future action Would it be possible to postpone the meeting? Could you send us the information as soon as possible? Look forward Can you call me next week? to hearing from you (= receiving your reply). | seeing you in Budapest. _ meeting your colleagues next week. Til speak to you next week, Till call you as soon as possible. Please let me know if you need anything else. | NMR Enclosures and attachments Something chat you send with a lever is an enclosure, Something that you send with an email or a fax is an attachment, You can write: Please find enclosed. I'm enclosing Please find attached T'm attaching brochure (= picuzes and information about a company or product). aE Se ‘map (= a drawing to show where eats places are). BED esse) photo. report {= a document deseribing a particular subject]. 88 Business Vocabulary in Use (elementary)1.1. Complete the message. Look at A and B opposite to help you. Dear Ms Howard ay agreeing to see me next week. (2) .. confirm details of my crip: I'm flying from London on Trorsay afternoon, 26 July, and staying at the Hilton in the centre of Cape Town, (3) wenn Send me a map showing where your company is? (a) Please (5) the company before the meeting. attaching some information about my company, World Wine Imports. wenn if you need any more information about 16) oe ‘Yours sincerely Rita Sandoro to hearing from you. 1.2 Match the situations (1-6) co the sentences (a-f}. Look at C opposite to help you. 1 You send a photo with an email. a I'm enclosing some brochures, 2 You send information about your by Please find attached a map. producrs with a letter: 3 You send a drawing to show your company’s location with an email. 4 You send a document about a : particular subject with a fax. f Fmenclosing a map. ¢ Pm attaching a report. 4 T'm attaching 2 picture of our product. € Please find enclosed a report. 5 You send a drawing to show your company’s location with a lertex 6 You send information about a particular subject with a letter, Over to you a ee Me ao cee a RCL RR sae ed map to show where your company is. Remember to use formal language. Business Vocabulory in Use (elementary) 89“VA Emails, faxes and letters 3: emails Email language forward = send an email that you have received £0 someone else delete an email = remove an email from yous computer copy Tendatapyetan mall woherpeopeah macca | (Ea you forward Rita's email co me? ») (Bon delete the email irs important) Ag 4 o@ D i} iL [ite Os Ah Ales ons cle_ Se Dat I email se aes ti _ _ | Saidress | PHP stephaniehoward@copecosa Te ria sandoroGwordvinsinporsco uk Sabect Your vst ik: capeco.doc — attachment To leam more about how to say email addresses, see Unit 38. To lear more about atrachments, see Unit 41 Informal emails | j Sometimes emails are written quickly and are very informal. Here are some of the things | you see in informal emails: Informal Formal Dear Ms Sandoro 1am pleased to hear that you are coming to Cape Town on 25 July. | will come ancl pick you up at the airport. Please find attached the brochure you requested Look forward to meeting you. Yours sincerely Steohanie Howard | Wi Rita AA Pleased to hear that you're coming to Cape Town next Tuesday. I'll come and pick you up at the airport._/ (Here's the Brochure we talked about. | /_/See you v. soon! if 4 Best (| Stephanie \ SA OS we abbreviations x = very ! ~ mm contractions Pil = will “am missing words Pleased to hear = Tam pleased to hear Beginnings and endings If you know someone very well, you can start and end the email with very informal | language, Sometimes you start the message with Hi or Hello, or the person’s name. Hi Rita Stephanie | Here are the documents you requested. ‘Thanks for the documents! | best Rita | Stephanie To learn more shout formal and informal beginnings and endings, see Unit 40, 90 Business Vocabulory in Use (elementary)Complete the email with words from the box. Look at A opposite to help you, Attachment deleted email addres Co [= copy) forward To Subject From pee - eeeerns! OG HAs hoe 1 Markwalker@bestco.uk tomhill@bestco.uk : davidjames@bestco.uk 2 Request for information : Sales report.doc Dear Tom I'm attaching the report you requested. Could you ... it to Sarah? | don't know her =I think | it by mistake! I'm copying this email to David too. Best wishes Mark Change the sentences from formal to informal, Look at B opposite to help you. 1 Tenjoyed meeting you last week. (missing word} Enloved.mectina you last weet... 2. Tam so glad you had a nice trip back to London. (contraction) 3 Lhave posted the brochure to you. (contraction) 4 They are very interested in working with you. (abbreviation) Change the sentences from informal to formal. Look at B opposite to help you. 1 We're arriving in London on Monday. (contraction) 2 It was v. good to speak to you yesterday. (abbreviation) ing word) 3 Hope that your hotel is comfortable, {mi 4 Til be in touch again soon. (contraction) lo Tae col 4 Rintetre ee Meee eect ete PORT RR cea Rec ne Rens tes Think about formal and informal languag Business Vocabulary in Use (elementary) oyPresentations 1: getting started ES Preparation Jennifer Marshall is an expert in presentation skills, She gives | this advice: Start to prepare (= get ready) early. |. Think abour your audience (= the people who will be at your J) presentation). ‘Write notes. Prepace slides. Prepare handouts (= pages with information for the audience). Check the room [= make sure the roam is ready). \ il _| | . =n I ae sf] ie casa wha Introduction Introducing yourself and your subject, | My name's work for Gillete. L work in the sales department. | Today I'm going to talk about .. Describing the plan | First ] ‘Then if look at | sales | After that | 4 fjke go. SAY Something about our products, Next | move on to | Finally Talking about questions please feel free to interrupt me (= stop me while P'm talking) Byou have any questions, | False happy to answer them at the end. 92 Business Vocebulory in Use (elementary)13.1 Complete the sentences from a presentation. Look at B opposite to help you. 1 Finally, Pll say something .. the future ~ Pl talk about possible new products for the next ten years, 2 First, I'll look business-ra-business products 3 Hello. My name's Ron Grant. | work GIE, the electronics company. 4 Then, Pll move son sum CONSUMEE prOCUCtS, 5 Today I'm going co talk our latest business-to-business and consumer products. Lisa Woo, the marketing manager at Samson, is going to give a presentation. Write what she needs. Look at A opposite to help you. 1 want ro be sure everyone can hear me. Tnced a .trlecohone 2 [want to write on paper so that everyone ean see. Tneed a 3 I want to know if there are enough chairs, Ineed to 4 Lwant to use my computer t0 show information. Ineed a 5 The audience doesn’t want extra information on paper sr Pur the sentences of Lisa’s introduction into the correct order, Look af 8 opposite to help you a And finally, Pll say something about how we can work with your company. b First, [ll look at the technical side. © Twork for Samson in the marketing department. d If you have any questions, P'l be happy to answer them at the end of my presentation. © My name’s Lisa Woo. ¥ Then, I'll move on to the sales possibilities, 4g Today I'm going to talk about a new product that we have developed. Write the introduction to a presentation and practise reading it aloud. Business Vocabulary in Use (elementary) 93Presentations 2: the main part WED Sections Presentations are usually divided into sections (= parts) | To start a section or move on to a new section 7 the products. the sales figuces. | look at eo lee’ took at | rdtike to | move on to next | point, | urn to he area. L Finally last Slides and handouts To talk about a slide or a handout | ‘As you can see in | this slide of last year’s sales .. Let's look at the handout about our products ».| Ending and questions To end the presentation | ‘That is the end of my presentation. (Thank you very much, ) C Thank you for listening, ) (Thane ‘you for coming. ) Questions happy to answer them now. Tim sorry, but I didn’t follow your question. Could you repeat the question? P'm sorry, but I can't give you that I'm sorry, but I don’t know the answer to that. Can I check and get i G information, ack to you? 94 Business Vocabulary in Use (elementary)mt Samson's marketing manager is making a presentation, Look at her plan and write what she says at the start of each section. Look at A and C opposite to help you. 66666066666b6b606b60500 Plan 1 Technical side. Z Sales plan (show slide) 3 Samson's branches 4 ending 5 Questions. First. [i like. he. talk about, fee, technical ide. 1 2. 3 4 5 ‘What do you say in the situations below? Look at C opposite to help you. 1 You don’t understand a question. (mi gorry, but. didn’t follow your question, 2 You can’t answer 8 question wuse the information is confidential. 3 You are ready to answer questions. 4 You want someone to say the question again. 5 You don't know the answer. 6 You want to find some information and answer a question later ogee (ey a Treen ues eae eM eRe ee Rouen Business Vocabulary in Use felementary) 95| 1 9% Presentations 3: charts and graphs Pie charts This pie chart shows where people from Estland had their summer holiday last year. Asia 2%. Rest of world 3% N America 10% Estland 55% Farope 25% | This segmene ] that ... | The red segment [ shows the number of The segment shaded blue the percentage of This segment shows that most people stayed in Bstfand for “The blue segment shows the number of people who went to Europe ~ 25 per cent. their summer holiday. Graphs and bar charts 1 f _— \ tise stay the same fall go up g0 down increase decrease ° tho Lune graph This bar graph or bar chart shows sales of Samson phones from January to June last year. 600 Jn January last year, Samson sold 2 500. $0,000 phones. In February, sales rose g to 175,000. Sales in March fell from = Oo 173,000 to 100,000 units, In Apzil, 4 300. sales increased by 209,000 units to 5. 300,000 units and in May they stayed g 200 the same. Then in June, sales went up 100 by 250,000 units 10 550,000 unirs, ° Business Vocabulary in Use (elementary)Complete and label the pie chart showing the information below. Look at A opposite to help you. Cars sold in Estland last yeer Veo Unease Ma secu Now write a sentence about one of the segments, Complete the table. Look at C opposite to help you. Use the verb list on page 112 if you need snore help. Base form (infinitive) Rechoueena) decreased | ‘went down fell increased rose stayed the same Complete the text describing the bar graph, Look at B opposite to help you. Sales af Samson mobile phones from July to December last year Jul 7 Aug "Sept * Oct 7 Nov 7 Dec Tn July last year, Samson sold 400,000 phones. In Angust, sales (1) x so 250,000. Sales in September (2) In October, sales increased (3) ven. 50,000 tinits to 300,000 units and in November they 1088 (4) .eo.nwsemm 300,000 s .. 350,000 units. Then in December, sales Went (6) mn By 250,000 units to 600,000 units. oJ ame eo) a Draw a bar graph showing how many days off you have cach month in a typical year, and describe it. Include holidays and days off for illness.) Business Vocabulory in Use (elementary) 7Presentations 4: site tours Company sites \ [Ar Samson’s main (= most important) site you ean finds } the reception area where visitors arrive the offices where people work on managing and planning the factory or manufacturing plane where products are made the research and development department where people work on new ideas and products the training department where employees learn how to do their work Introduction to the tour Guide: Good morning, ladies and gentlemen, and welcome to Samson. Today, we're | going to see some of the departments on this site. We'll start here in the | reception area, then I'll show you the main departments and finally we'll ‘ look ar the production area. Pim afraid we don't allow photography during | the tour. (2 y Guided tour Guide: Ler’ now leave the reception area and move on to the offices. Come this, | way, please \ Here on the left you can see the marketing department and on the right, the | finance department. This is the finance digector, Clara Long, Clara Long: Hello, everyone. | Guide: Follow me and ler’ go into the manufactusiag plant. This is where we make | our mobile phones. We make a muillion phones a year in this plant. 1 Let’ continue now to che research and development department. Pm afraid this area is restricted (= closed to the public) but as you can see through the window, we're testing now designs for our phones. Nov finally, we ean go to have a look at che training department. This is where we do all the company training, In this room, you can see some of our managers from the finance department on a course in advanced finance. Can T ask you to keep your voices down (= speak more quietly) in this area? 98 Business Vocabulary in Use (elementary)“Match cach place (1-5) to what the guide says (a-e} daring the guided tour of a company. Look at A opposite to help you. 1 The factory —~ 2 The offices 3 The training department 2 We work on ideas for our new products here. bb This is where people learn how to do their job. _—e ‘This is where we make the products, 4 The reception area d This is where our managers work. 5 The research and development € We welcome company visitors here, department You are the guide on a company site tour, What do you say in the situations below? Look at B. and C apposite to help you. 1 Ask your visitors to speak more quietly. 2 Tell them to follow you inso the finance department. 3 Say that they cannot take phot 4 Tell chem shat the company's machines are on the left, 5 Explain that they cannot go into room 101, Complete the site tour using the map below. Look at B and © opposite to help you. We'll start here in the reception area, Can [ask you to keep your voices (1) ... dO... in this area? Lot’s now leave the reception area and (2} on to the offices. Come this (3) , please. Here on the (4) you can see the sales department and on the (5) , the human resources department. LeU (6) eosnner--e mow £0 the research and development department. ‘This is where we design new computers. Finally, we ca go to have a (7) at the training department. This is where we do all che company training, including English classes for ‘our employees Pm soczy, but we can’t go into the manufactoring plant. Ie’ (8) . nw and closed to the public, Are there any questions? OTe co (ols OL Write the beginning of a guided tour for your site, Welcome the people to the company and name the places you are going to visit. Then write what you say when you take them to reece Business Vocabulary in Use (eernentary) 9wy) Meetings 1: organizing a meeting (LY “0rd combinations wi fl These verbs are often used in front of ‘a meeting’. th 'meeting| arrange = organize a meeting 2 chaie = be in charge of a mecting a d seeing ph atten: meeting 782008 meeting miss not go to a meets 4 postpone change a meeting to a later ti | cancel not have a planned mecting Agendas An agenda is a list of items (- different things) to talk about at a meeting. Before the ‘ecting, someone sends ou the agenda (= sends copies to everyone arrending) AGENDA _____ Staff meeting, 25 January 20, Apologies for absence fi / Minutes of the last meeting 1 Car parking 2 Company restaurant | \ 3. Holiday dates \ _-4 SOB Meeting room 3 any other business (= other things that people wane to talk abour) | “Svenue (= the place where the meeting will be) Apologies and minut If you cannot attend a meeting, you send your apologies [= a message to say you cannot attend). At the beginning of the meeting, someone reads out these | messages. “The minutes of a meeting are written, notes of what is said and decided in the ) meeting. During the meeting, someone | takes the minutes ( writes down what is said and decided), After the meeting, someone sends out the minutes At the beginning of the next meeting people agree that the minutes are correct. 100 Business Vocabulary in Use (elementary)‘Choose the correct word to complete each sentence. Look at A opposite to help you. 1 She {missed/arranged) the meeting because she was late for work. 2 I decided to -- (cancel/arrange) the meeting because there was nothing to discuss, 3 We can nan (postponefcancel) the meeting until next week if necessary. 4 Lasked Jean (0 sw (arrange/miss) the meeting next week bur there were no rooms available. 8 They sone fatrended/postponed) the meeting, but they didw’t hear anything interesting, 6 This meeting is very important. Don't (missfattend) ie! Make phrases using the verbs and nouns below. Then match the phrases to their meanings (1-4). Look at A and B opposite to help you. attend your apologies send the minutes send out the agenda cake a meeting 1 make the formal record of a meeting 2 give people a list of things to talk abour at a meeting 3 go to a meeting 4 say thar you will nor he able co come to a meeting Gamplete the memo with words from the box. Look at B opposite to help you. venue minutes items attend agenda From: Chief Executive To: All managers Please find enclosed the (L) mnmnumenen TOF Next week's meeting. Please make a note of the (2) we are meeting in room 7. Let me know if you are unable to (3) .. Please bring with you a copy of the (4) of the last meeting. If you want me to add other (5) isunmmmnmnnm tO the agenda, please let me know. (oA gee oN pL Write the agenda for a méeting in your organization, showing the date, the venue, and the: Pournelle Business Vocabuiary in Use (elementary) 101Meetings 2: chairing a meeting Chairing “The chairman, chairwoman or chaie (= the persoa in charge of the meeting) opens, nuns (= manages) and closes the meeting, Opening the meeting Is everybody ready? Let's Does everyone agree) James and Chris send make a start. with the minutes of the {eke apologies. last meeting? Running the meeting Let’s move on to the next item: the company restauraat. T think that’s all for today. Thank you for coming. See you at the next meeting. nd stopping interruptions 0, the frst ivem is the company car park, Closing the meeting Can I sum up [= repeat the | main ideas)? We decided ... Interrupting Interrupting 1 say something jy, [588 sabella | come in a Stopping interruptions [ TThaven't finished ... | Just a moment. | Can T just finish? Let him / her finish, Can I say something here about the costs * finished talk Just a moment, ha 102 Business Vocabulary in Use (elementary)8.1 Complete the sentences. Look at A and B opposite to help you. 1 That's all svn FORAY. 2 Thank you coming. 3 Let's talk about it the next meeting. 4 Let's MOVE vesonsmnnes tO the next item, B Catt TSU wveersennnnens 2 6 Does everyone agree . the minutes the last meeting? 7 Can Leome here? ‘You are chairing a meeting. What do you say in the situations below? 1 You wane Val to let Yvonne speak. 2 You want Val to let Yvonne finish You start the meeting. 4 You say that Tanya and Stefan are sorry that they cannot attend, You repeat the most important ideas. 6 You ask if everyone agrees with the minutes. 7 You end the meeting and thank people for coming 8 You introduce the first item ~ the company’s new restaurant. Over +o you Think about a recent meeting you attended. Write dawn what the chair said to open, run EDRs SSS eet rere esau Ln ie Ue oA Basiness Vocabulary i» Use (elementary) 103a) Meetings 3: opinions and explanations ™ YER Opinions, agreeing and disagreeing An opinion is what a person thinks about an idea or a subject. If you have the same | opinion as another person, then you agree. Tf you have a different opinion, you disagree. { ‘Asking for opinions Giving opinions What do you think Think .. ‘What's your opinion Tn my opinion, ... Agreeing Disagreeing Tagree. Tdon't agree. Exactly. Tm afraid T disagree. | Thar’ right, Yes, but... ‘| 7 |! agree with Peter on thet 1 disagree with Sue on thas A: B: CG: D: | Res 104 What's your opinion of the service in the company restaurant? I think it’s very bad! Lagree. It's so slo. : I'm afraid 1 disagree. tn my opinion, its quite good. Suggesting and explaining telling people about an idea or a plan) sponding ‘That's a good idea. i ts king for explanation Sorry, I don't understand. Do you mean that A: I disagree with D on this, We need 10 find new people to work in the restaurant, B: Can come in here? I have an idea, Let’s use a company from outside, Ci Sorry I don’t understand. Do you mean that the people working in the restaurant | will not be emplayees of aur company? . B: That's right. The restaurant company can be completely independent. | A: That's 6 good idea! ! D: I don’t agree. We'll lose control of the restaurant! Business Vocabulary in Use (elementary)3.3 Complete the conversation from a meeting using the phrases (a-g). Look at A and B opposite to help you, a Lhave an idea b I disagree with Ben © That's a good idea d Yes, but © Do you mean ¥ Thav’s right 4g what do you think ‘Anna: So, who's the best person for the job? Ben, (1) 2 Ben: Lea Smith is very good. She has a lor of experience. Charlene: (2) ow about this, Malcolm Jones may be younger, but he has a lot of experience too. Ben: (3) vmnninnnn Lea can start work next week, Malcolm can only start next month. Dans Can Teome in here? (4) ‘We can give them bath a jab as a sart of test for six months. Ella: AS) sean keep them both for six months and then give one of them the permanent job? Dai (6) a : Anna: (7) au {1 hadn’t thought of that. Match what hagpens in the meeting (1~7] to what the people say (ag). Look at A and B opposite to help you. 1 Naomi interrupts, and agrees with Linda, a [ have an idea, Let's tell them we will order more products if they can make the delivery 2 Manvel gives his opinion. janvel gives his opinion. eae 3 Manuel makes a suggestion. Bt b [think Partco’s products are very cheap. 4 Linda disagrees with Manuel. a © What do you think about Pasteo, Manuel? 5 The chair, Chris, starts the meeting, 4 Is everybody ready? 6 The chair asks for Manuel’ opinion, dail € Yes, but they never deliver on time, 7 Chris responds, ; F Thar’sa good idea, 4g Can [ say something here? I agree with Linda — deliveries from Partco are always late. Now port the sentences (a-g) in 49.2 above into the correct order. (ose cele a Think again about a recent meeting you attended. Write what people said to agree and Cit ea Secreta ures teeta Sure Business Vocabulory in Use (elementary) 105