BHUPESH JOSHI

E-mail: bhuppy22@gmail.com Location: Delhi NCR Contact: +91-

7042284819
Address: Near Road Ways Work Shop Pithoragarh Uttrakhand-262501
Marital Status: Unmarried D.O.B.: 15th May 1991

Seeking for challenging opportunity in Process & Operations Management with a leading
organization of repute in It sector and other organizations

WORK Experience: 3.5 Years

OYO Rooms:
Assistant sales Manager:
To On board new accounts (corporate/travel agent) by pitching OYO's value proposition to the right stakeholders
To Build relationship and do account management with corporate and travel agent accounts through regular meetings/calls
Drive bookings from corporate/TA accounts, and extract highest share of wallet
To Conduct regular meetings with accounts
To Make bookings as per client requirement through App (e.g., sharing quotations/options, creating bookings). Handle client’s escalations,
in coordination with the operations team
Responsible for timely payments and money collection from corporates/travel agents Indicative Activities
Selling different products as well like as- Holiday pancakes, OYO Life & OYO Rooms etc
Managing customer escalation on daily basis related rooms services and other problems.
To Provide end to end support to reduce the churn rate

Doctalk Solutions India Pvt. Ltd:

Sr Operations Manager:
Managing Key Enterprise Accounts for PRM product in MM market and clinics
New sales, cross-selling & up-selling of Doctalk products to existing clients. Pre-sales activities for All accounts.
Data Analysis/Reports/Presentations to Client Management on Process optimization, Patient experience/retention, acquisition channels
and resource utilization (staff, doctors, machines).
Managing client inventory on Doctalk channels (Web, App) and ensuring revenue share for Doctalk from chat web application.
Increased online traffic 2-8% M/M for clients by guiding them in digital marketing, advertisements, content excellence and social media
Making sure that all the pre-launch activities are complete in all respects before the product launch to Managing North India MM
Hospitals & KOL,s
End-to-End Implementation, Relationship management and Support of SaaS product and Accountable for Effective Product
demonstration, presentation and focus on end value creation.

Ad Delivery Manager: Practo Technologies Private Limited -

Delivering on Content collection and enrichment targets in respective cities across healthcare segments (clinics, nursing homes and
hospitals) within specified TAT
Achieve and exceed efficiency targets for respective cities for practices and doctor profiles by adhering to profile enrichment parameters
such as Data quality score(DQS) and Profile quality Score(PQS) and to ensure that all profiles are updated in the system and no backlog
exists
Conduct profile completion related training sessions for POC’s at all city level practices
Tasks on a project include configuration, training, testing, customization, Profile creation and others as required
Maintaining and developing strong relationship with our new and existing customers by effective Handlings /objections via meetings,
telephone calls and emails
Managing high priority customer inquiries by setting customer expectations, creating action plans and communicating in a professional
manner and Work closely with Customer Support team, Sales team & Product team to give proper solution of client issues means towards
to make healthcare easy

Develop renewal strategy for the targeted/existing customers and plan to retain with minimal client churn

Service Delivery Executive: Practo Technologies Private Limited –

Managing Key Enterprise Accounts for Practo SAAS PRM product such as ILBS, Sir Gangaram, Fortis, Max, Asian etc.
Making sure that all the pre-launch activities are complete in all respects before the product launch to Managing North India MM
Hospitals & KOL,s
End-to-End Implementation, Relationship management and Support for Qikwell SaaS and other Practo products and Accountable for
Effective Product demonstration, presentation and focus on end value creation.
Consulted over 25 Hospitals including highly complex OPD scenarios for some of the most successful doctors in India.
Driving product strategy with Product Team through real-time study at client sites, also designing custom solutions.
Profile creation with good Quality, PRM training to client, technical and functional support to the Doctors & Hospitals, generate reports
from the software, enter data into the system, interact frequently and regularly with client and is adept at establishing solid working
relationships at several levels, including management
Coordinating with internal teams to make sure that all pre-launch backend configuration work is complete in all respects with due
importance given to quality standards within the defined SLAs
Responsible for continuous support and service delivery related issues that arise even after the deployment of the application due bugs or
release of new product features.

Business Development:

New sales, cross-selling & up-selling of Practo products to existing clients. Pre-sales activities for All accounts.
Data Analysis/Reports/Presentations to Client Management on Process optimization, Patient experience/retention, acquisition channels
and resource utilization (staff, doctors, machines).
Managing client inventory on Practo channels (Web, App) and ensuring revenue share for Practo.
Increased online traffic 2-8% M/M for clients by guiding them in digital marketing, advertisements, content excellence and social media

EDUCATIONAL QUALIFICATION:

Year Degree/Certificate Institute/School Percentage

2012 B.E.(Computer Science Dev Bhoomi Institute of Technology, Dehradun 66
Engineering)
2009 Uk Board Viveka Nand Vidya Mandir Inter College 56
2007 Uk Board Viveka Nand Vidya Mandir Inter College 57
SOFTWARE SKILL

Programming Languages: Microsoft EXCEL, Manual testing, Networking, SQL.

Operating Systems: Windows, DOS

PROJECTS AND TRAININGS:

Attended the Summer Training programme conducted by B.S.N.L in “Tele communication

services” (Working of “1g, 2g, 3g, GPRS, CDMA, GSM Services”).
Project Title: Civil Registry (online documentation).

AWARDS & RECOGNITIONS:

Participated in district level Poetry competition at Pithoragarh and awarded 2nd position.
Participated in University Level Football Competition in 2009, 2010, 2011, and 2012.

Languages Known

English
Hindi

Declaration

I declare that the details above are correct and true to the best of my knowledge.