Professional Documents
Culture Documents
QM
QM
Contents
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Amendment Sheet
Revision Page
Date Changed By Approved by Comments
Number Number
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Appendix I
About ALGHAD
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About Us
AlGhad Training Institute ( ALGHAD ) is a private training center incorporated in Bahrain with a vision to create
real opportunities for Bahrainis to enter and grow in the workforce. We aim at improving the skills of Bahrainis to help
them realize their full potential as leaders.
Vision
ALGHAD aspires to become a center of excellence in providing market driven and training in a variety of business,
IT and communication skills fields to a diverse young generation of learners in the Kingdom. The aim is to make
Bahrainis the preferred choice for corporate and institutional employers.
Mission
The mission of the ALGHAD is to meet the training needs of learners in the local community and the region.
ALGHAD aims to offer a variety of standard and customized certificate programs, diploma programs, and courses
designed to enhance professional and technical skills and address the needs for personal development for learners.
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Why Us
• ALGHAD ’s parent company is the Modern Institute which has 15 years of track record in providing quality
education services and branches across Bahrain.
• ALGHAD provides global professional certificates from prestigious institutes in the United States and the
United Kingdom. All of our offerings are certified by the Directorate of Training Institutes affairs at the
Ministry of Labor. ALGHAD was granted its license from the Ministry of Labor in 2012 to conduct its
business as a private training institution.
• The institute provides various training programs in the areas of Business Administration, Human Resources, IT,
and Communication Skills.
Our programs are suitable for employees, job seekers, undergraduates, and high school graduates. The Institute
also has a qualified trainers educated from local and international universities and are subject matters expert in the
areas of specialization.
• The institute offers certificates that are provided for the first time in Bahrain such as the Diploma in
International Business Skills (IBS) in collaboration with the Association of Business Executives (APE) and the
Association of Business Practitioners (APP) in the United Kingdom.
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Our Partners
The Association of
Business Practitioners
(ABP) in UK is
ALGHAD ’s Soft
Skills Partner
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Our Location
Address
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Our Facilities
Training Rooms: Our training rooms are well furnished to accommodate students and are equipped with various
educational resources such as smart boards and overhead projectors to enhance the learning experience.
Computer Lab: The computer lab is equipped with new computers to support the computer-based classes.
However, it is accessible to all students when not being used by a class to empower them with the unlimited
knowledge over the internet.
Administration Office: The administration office handles the whole academic process from coordinating classes
and timings to issuing certificates. It is located on the left side of the main entrance.
Reception: ALGHAD ’s friendly and helpful staff is available during working hours at the reception desk by
the entrance to assist and help you find out the answers to any questions you may have in regards to ALGHAD ,
courses, and student affairs.
Meeting Room: There is one meeting room available for the staff, students, and all stakeholders.
Prayer Rooms: There are two quiet prayer rooms at ALGHAD , one for females and one for males. Both
rooms are furnished with prayer rugs and are conveniently located near the rest rooms.
Kitchen: ALGHAD provides tea, coffee, and other refreshments to its trainees and those can be found in the
kitchen at the end of the main hall.
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Our Staff
Name Position
Abbas Mohammed Planning & Business Development Manager
Mohammed Abdulla Salman Human Resources & Administration Manager
Fatima Aseeri Course Coordinator
Zahera Kamal Marketing Communications Specialist
Manal Al-Mahmood Customer Engagement Support
Contact Us
Duty Timing
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Health & Safety
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First Aid
Medical Emergency
If you have a chronic or recurring medical condition, please notify the institute through the proper form during the
registration process so we may take the necessary actions in case of any incidents. However, in case of a medical
emergency, please notify the administrative staff and they will provide the proper guidance.
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Appendix II
Policies
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Policy Reference:
Version: 1
Approval Authority:
Responsibility:
1. Purpose
1.1 The purpose of this policy is to ensure that all students and learners at Alghad Training Institute (hereafter referred to as Alghad)
receive a supportive learning environment which enables them to achieve their full potential.
1.2 Alghad acknowledges the correlation between attendance and achievement and therefore will work on reducing the opportunities
expects each student or learner to be responsible for the missed work and learning opportunities.
2. Application
2.1 This policy applies to all students and learners enrolled in courses or programmes at Alghad.
2.2 It is the responsibility of the training and course coordinator to make sure that attendance reporting procedure is developed and
followed.
3. Guiding Principles
1) Students and learners are expected to attend all scheduled sessions and seminars.
2) In order to receive credit for the course, a learner must attend at least seventy five percent (75%).
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3) Failure to attend at least seventy five percent (75%) of scheduled sessions and seminars for any course will result in the
learner’s automatic failure from the course unless they attend a compensation session to fulfill the attendance requirements.
4) Course instructors hold the responsibility of recording attendance in compliance with the procedure drawn up for the
training programme.
5) Students should arrive on time for their classes and remain for the duration of the training session.
6) Students will be considered late after 10 minutes of the beginning of the session.
7) Learners are advised and warned when there is an issue with attendance, lateness, or leaving early either by e-mail, sms or
any other means that Alghad thinks appropriate.
8) A formal attendance report should be issued to the employer or sponsor of any student whose attendance is unsatisfactory.
9) Trainers should provide learners with attendance guidelines and stipulations for compensating work and missed
assessments.
4. Definitions:
Attendance: the physical attendance of a learner in the scheduled classroom or learning space.
Learners/Students: refers to the individuals enrolled in the courses offered by Alghad.
Course instructors: refers to the facilitators of the learning and training opportunities in the courses.
5. Related Documents
- Code of Conduct
- Student Rights and Responsibilities
6. Key Dates
Last Reviewed:
16
Next Review Date:
17
Policy Reference:
Version: 1
Approval Authority:
Responsibility:
Code of Conduct
1. Purpose
1.4 The purpose of this policy is to maintain the staff, students, the public and the government confidence in the integrity and
professionalism of Alghad institute outcomes, training, research, community service and any other services or facilities that
constitute Alghad’s experience.
1.5 As a result, this policy is to reinforce that Alghad is a model of cooperation, excellence, creativity, achievement, honesty, and
tolerance.
2. Scope
2.1 This policy applies to all staff and affiliates of the institute. It covers all the activities that staff or affiliates are involved in. This
code should be read in line with other policies, procedures and guidelines approved by Alghad.
2.2 The Policy does not claim to be able to address every potential situation and, therefore, a senior staff member should be referred
to for guidance and support in case of difficulty.
3. Guiding Principles
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11) strive for excellence and innovation in its performance and activities.
12) comply with all applicable government laws and regulations.
13) manage and resource training appropriately and maintain adequate documentation about decisions.
14) be aware of conflicts of interest and address them to make sure that performance is not unduly influenced.
15) avoid involvement in any activities or actions that are inconsistent with the laws and regulations of the Kingdom of
Bahrain or the regional countries.
16) offer its courses and programmes to all citizens who meet their stated requirements regardless of race, colour, religion and
sex.
17) comply with the Kingdom of Bahrain laws and regulations in its accounting policies and procedures and maintain strong
internal controls.
18) adhere to health and safety practices and comply with the relevant government laws and regulations.
19) report any discovered case of fraud, misconduct, dishonesty, fraud, or neglect of duty to the relevant government
authorities.
4. Definitions:
Affiliates: all the parties and bodies that have links of interest or interaction with.
Conflict of Interest: the occurrence of divergence between the personal interests of a staff member or affiliates and their
professional duties and responsibilities.
Excellence: delivering the highest possible quality in training and education as well as in all the other inter-related activities.
Honesty: being truthful, sincere and direct in intentions, actions and interactions.
Integrity: the ability to act consistently and honestly in all business and training operations based on the principles, policies, and
procedures that Alghad is committed to.
Staff: all the persons appointed by Alghad regardless of their positions and regardless of whether holding full-time, part-time, or
limited-time contracts.
5. Related Documents
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None
6. Key Dates
First Approved: 1st April 2014
Last Reviewed:
Next Review Date:
20
Policy Reference:
Version: 1
Approval Authority:
Responsibility:
Complaints Policy
1. Policy Statement
1.6 Alghad Institute seeks at all times to provide the highest quality of service. It recognizes, however, that there may be occasions
1.8 Therefore, staff, trainers, learners, and members of the public are able to lay complaints about Alghad courses, staff, other
2. Application
2.1 This policy applies to any complaint, concern or issue raised by an Alghad staff member, trainer, learner, or any member of the
public who has been or sought to be involved in dealing with the institute.
2.2 Some complaints of academic nature will be dealt with under related academic policies and procedures.
3. Formal Delegations
The office of Alghad CEO or the training coordinator have the responsibility of monitoring the complaints process or delegating it to
the staff concerned, depending on the nature of the complaint.
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4. Principles
1) Alghad is committed to protecting the rights of both the complainant and respondent.
2) It is desirable that complaints and concerns are resolved informally though negotiation between parties.
3) Both parties, the complainant and respondent, shall be treated in a fair and equal manner.
4) Personal information related to complaints should be dealt with in a confidential manner.
5) The complaint may be withdrawn by the complainant at any stage in the process. However. Alghad reserves the right to
investigate or resolve it.
6) Alghad reserves the right not to respond to any complaint that is based on invalid information such as hearsay evidence. It will
also not respond to any complaint that lacks sufficient information because of no response on the part of the complainant to
communicate the information needed.
7) A complaint is resolved when both the complainant and the respondent acknowledge that the complaint has been properly
addressed and that the matter of complaint has been brought to a satisfactory end.
8) All the parties have the right to appeal any decisions that come out as a result of complaints and they must be informed of this
right when those decisions are communicated.
5. Definitions
Complainant: The person laying the complaint.
Complaint: A complaint is a serious problem.
Concern: A concern is a minor problem.
Respondent: The person about whom the complaint is made or has responsibility of a course, service or a unit.
6. Related Documents
- Code of Conduct Policy
7. Key Dates
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Next Review Date:
23
Policy Reference:
Version: 1
Approval Authority:
Responsibility:
Evaluation on Training
1. Purpose
1.10 Alghad is committed to ensuring the quality of its training and development classes. An important element of this is seeking
regular evaluations of its delivery quality by the recipients, i.e. trainers and learners.
1.11 The main objective of seeking trainers/learners evaluation of training is to assist Alghad in improving the effectiveness of the
delivery methods.
1.12 Another purpose of seeking the evaluation of training is to assist the training coordinator in monitoring the quality of the
courses and programs.
2. Scope
2.1 This policy applies to all staff members who are involved in the academic or training delivery at Alghad.
3. Formal Delegations
3.1 All staff at Alghad share the responsibility of conducting themselves into a manner that acknowledges the significance of
training evaluation.
3.2 Each unit is responsible for developing its evaluation process in line with this policy.
4. Guiding Principles
1) Every course must undergo trainers/learners evaluation of training done by Alghad, other trainers, or training assessments.
2) An exception of the above is when the class size is less than five learners.
3) The evaluation must cover at least the following three areas: the trainer, the training materials (curriculum), and assessments.
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4) Summary reports of such evaluations should be made available in due time to the parties concerned.
5) The training coordinator should look into the data from evaluations and take any necessary action points to develop the quality of the
courses in cooperation with other staff concerned.
6) Evaluations should be conducted in a manner that assures learners’ confidentiality.
7) The results of trainer’s evaluations must be recorded and communicated in a confidential manner.
5. Related Documents
- Code of Conducts Policy
6. Key Dates
First Approved: 1st April 2014
Last Reviewed:
Next Review Date:
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Policy Reference:
Version: 1
Approval Authority:
Responsibility:
1. Purpose
1.13 Alghad Institute strives to maintain a healthy and safe work environment to all its employees, students, trainers, and visitors.
1.14 This will be achieved through compliance and cooperation of all parties with all relevant good work standards, procedures and
obligations.
2. Scope and application
2.1 This policy applies to all staff, students, trainers and visitors.
3. Formal Delegations
3.1 It is the responsibility of all coordinators at Alghad to make sure health and safety practices are followed in their areas and
activities under their authority.
4. Guiding Principles
8) Alghad is committed to protecting its staff, students and trainers from injury or illness.
9) Alghad is committed to protecting its visitors to its facilities such as classes, and workshops from injury.
10) Alghad shall set out the needed arrangements in place to achieve health and safety practices.
11) These arrangements are made in consultation with the relevant units and external bodies.
12) Health and Safety arrangements are annually reviewed at least.
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13) Alghad is responsible for managing its facilities to ensure the health and safety of individuals using them.
14) All staff, students and trainers have a responsibility to maintain a healthy and safe working environment.
15) All staff, students, and trainers are required to abide by the rules and arrangements set out under the authority of this policy.
16) Alghad should ensure that all its staff, students, and trainers receive appropriate instruction, training and supervision to deal with any
potential risks they encounter.
5. Related Documents
- Code of Conduct
6. Key Dates
First Approved: 1st April 2014
Last Reviewed:
Next Review Date:
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Policy Reference:
Version: 1
Approval Authority:
Responsibility:
Internal Audit
1. Purpose
1.15 Alghad Institute is committed to creating a sustainable environment and high quality training outcomes to meet the needs of
students and the stakeholders. This aim is critically supported by regularly conducting an internal audit process.
1.16 The internal audit process will assist Alghad in carrying out the required procedures to ensure that compliance occurs and to
identify areas of non-compliance and opportunities for improvement.
3.2 The Audit committee is responsible for identifying system weaknesses and potential risks as well as ensuring compliance with
legal and regulatory policies and procedures.
4. Guiding Principles
Internal Audit:
1) will approve and carry out an audit plan.
2) is to appraise the accuracy, reliability, consistency and timeliness of financial, managerial and operating information of all Alghad
activities.
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3) will review the adequacy of internal controls employed over the gathering and reporting of such information.
4) will appraise the degree to which Alghad activities comply with legislation, policies, procedures and regulations.
5) will check if risks are properly identified and managed.
6) evaluate the procedure taken to safeguard assets.
7) assess whether Alghad resources are being acquired and managed efficiently and effectively.
8) assess the completion of programmes, courses, plans and aims.
9) evaluate the procedure for ensuring continuous improvement in control processes.
5. Definitions
Audit: An official examination of the existing and applicable processes, procedures and records to assess their compliance with
the approved quality indicators and standards.
Internal Audit: A systematic and independent process to decide to which degree the institution’s practices and activities comply
with the approved policies, procedures and guiding principles.
Risk: The potential loss of value in the institution’s practices and activities. It covers operations that are related to finance, health
and safety, IT security, management, and training delivery.
6. Related Documents
- Code of Conduct Policy
7. Key Dates
First Approved: 1st April 2014
Last Reviewed:
Next Review Date:
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Policy Reference:
Version: 1
Approval Authority:
Responsibility:
1. Purpose
1.17 The purpose of this policy is ensure that all students and learners receive appropriate and fair treatment at Alghad Institute
(hereafter referred to as Alghad).
1.18 Alghad will make every reasonable effort to provide an inclusive and accessible environment for all of its students and
learners.
1.19 Another purpose of this policy is to recognize individual differences and learning styles and therefore, Alghad, shall vary its
learning and training activities to meet the needs of the learners.
2. Scope and Application
2.1 This policy applies to all staff, at all levels, and affiliates of the institute. It covers all the activities that staff or affiliates are
involved in.
2.2 The Policy does not claim to be able to address every potential situation and, therefore, a senior staff member should be referred
to for guidance and support in case of difficulty.
3. Guiding Principles
20) Upon accepting a student for a course or a programme, Alghad accepts the responsibility to provide appropriate and equal
treatment for that student during the course of study.
21) Alghad shall prevent, minimize and remove any barriers to participation by individuals with special needs or disabilities in
the training and learning activities.
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22) Training coordinator need to provide training and learning opportunities that would accommodate learners with special
needs.
23) Training coordinator shall provide training and learning opportunities that would consider the different learning modes and
styles.
24) Training coordinator and trainers should provide training and learning opportunities that differentiate between students’
abilities and allow for promoting and enhancing learning for all the learners enrolled.
25) Training coordinator and staff shall make special arrangements and provide any required facilities for learners with special
needs during examinations and testing, while preserving the essential learning outcomes of the courses.
26) Operation staff shall make Alghad classrooms and premises as friendly environment for individuals with special needs or
disabilities.
4. Definitions:
Special needs: any degree of physical or mental disability.
Disability: See ‘Special Needs’
Differentiation: to recognize students’ individual needs and pacing of learning.
Learning styles: a set of factors, behaviors, and attitudes that provide general patterns to learning direction.
5. Related Documents
- Code of Conduct
6. Key Dates
First Approved: 1st April 2014
Last Reviewed:
Next Review Date:
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Policy Reference:
Version: 1
Approval Authority:
Responsibility:
1. Purpose
1.20 The aim of this policy is to ensure transparency and consistency in expectations for students conduct.
1.21 All students attending or enrolled at Alghad are expected to accept specified responsibilities and behave an acceptable manner
respecting the rights of others.
1.22 Alghad undertakes to uphold student rights and responsibilities to reflect the training values and principles followed.
2. Scope
2.1 This policy applies to all students enrolled at, attending, or using Alghad classes and workshops.
3. Delegation
The training coordinator is responsible for taking the necessary steps for making sure that their activities and operations are in
consistence with the spirit of this policy, including trainers and students’ awareness.
4. Guiding Principles
1) Alghad is committed to providing a safe environment for training and learning.
2) Alghad is committed to ensuring that reports of student misconduct are dealt with fairly.
3) Students are entitled to enjoy the right of learning in an environment that is free from discrimination and harassment.
4) Students are entitled to the right of addressing any academic or training concern.
5) Students are entitled to appeal any decisions made in relation to their conduct.
6) Any person affected by this policy has the right to access this policy and receive adequate clarification.
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7) Every student has the right to receive advice, advocacy, and support at all stages during their enrolment at Alghad.
5. Definitions:
Appeal: refers to the process of formally requesting a change of official decision.
Consistency: the ability of applying and sustaining the same rules and regulations over the same situations that have the same
conditions regardless of other variants or interventions.
Misconduct: any actions by individuals that are in violation of their responsibilities. Any such violation constitutes an offence.
Transparency: having ready and open access to any required information or decisions.
Student: any individual enrolled in or attending any course at Alghad.
6. Related Documents
- Code of Conduct Policy
- Complaint Policy
7. Key Dates
First Approved: 1st April 2014
Last Reviewed:
Next Review Date:
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Assessment and Moderation Procedure
1. The moderation will be conducted by the HoD or any other academic staff at ALGHAD .
2. All locally designed programmes will be moderated.
3. The moderation will consist of the following:
a. Review of the exam scripts and indicating the average grade to ensure that the assessment criteria have been implemented properly.
b. Ensure that the course average grade is with the accepted range or with the range of other courses pass range.
4. The moderation should be recorded on the “verification sheet”.
5. The moderation should be conducted by an external verifier as well.
6. The external verifier should record their comments on ALGHAD verification template.
7. When moderating an exam, a copy of the exam, answer key, the course outline, samples of trainees’ marked papers and other documents, if
required, should be available.
8. Each moderator should focus on the comprehensiveness, clarity, validity and difficulty of the exam.
9. All moderations should be done in no more than four weeks after the courses.
10. A report on the moderation results should be submitted to the CEO afterwards.
Complaint Procedure
There will be four phases for handling complaints at ALGHAD :
1. Receiving the complaint
2. Assessing the complaint
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3. Actions taken to address the complaint
4. Monitoring effectiveness and reporting
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3. Actions taken to address the complaint
a. The HoD can refer the complaint to another person if the complaint is related to them taking into account that the complaint is not
considered as serious.
b. The HoD is expected to gather more information from all parties before taking any decision.
c. The HoD may need to meet with some or all parties in person.
d. All decision taken by the HoD or the CEO must align with ALGHAD rules and regulations.
e. All complaints will be recorded in a Complaint file.
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Evaluation Procedure
The evaluation will be conducted via three phases:
1. Designing the evaluation.
2. Conducting the evaluation.
3. Analysis and Reporting.
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Special Needs Support Procedure
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Plagiarism Procedure
The HoD should make sure that academic honesty and integrity is a highly considered practice at ALGHAD and, therefore, all parties involved in the
training are expected to follow the plagiarism policy. The procedure for such policy will include:
1. Informing the trainers about the policy in the Trainers Manual, Quality Manual and on their employment contracts.
2. Informing the trainees about this procedure in the orientation slot of each course.
3. The HoD is responsible for sharing this procedure with trainees during the orientation slots.
4. The HoD is expected to check that all the materials provided by trainers align with this policy.
5. Trainers should report any cases of plagiarism to the HoD or any senior staff at ALGHAD .
6. Trainers should report such incidents to ALGHAD in writing.
7. HoD should investigate any plagiarism cases and maintain written reports about them.
8. HoD is expected to make a decision against such cases along with the quality advisor at ALGHAD .
9. Trainees who are accused of plagiarism will be marked “Fail”.
10. The HoD should communicate with the trainee sponsor, if applicable, informing them about the incident with the decision taken by ALGHAD .
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1. ALGHAD staff is expected to perform to the best of their ability.
2. Staff and trainers follow ALGHAD policies and rules and regulations.
3. Work collaboratively with their colleagues and stakeholders.
4. Staff members are expected to report any misconduct incidents.
5. Staff and trainees must not impose any kind of punishment on trainees.
6. All staff at ALGHAD must not accept any gift of personal nature.
7. ALGHAD staff and trainers are expected to communicate at very professional manners with all stakeholders.
8. ALGHAD staff members understand that any type of personal interest that influences their capacity to perform their duties is totally not
accepted.
9. All full-time and part time employees at ALGHAD understand and agree that all the information they have access to are treated with high
confidentiality.
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