Professional Documents
Culture Documents
5 Why Template by Hafiz
5 Why Template by Hafiz
5 Why Template by Hafiz
8D-ref. Team
General instruction
Problem Description
8D-ref. Team
Dave, Sal, Alex, Brian, Vic, Aldo, Kathy
Date Cust. (ext./ int.) Other
10/18/19
General instruction
The input for the Root cause analysis is the Problem description. By repeatedly asking the question "Why" (five is a good rule of thumb), you
can peel away the layers of symptoms which can lead to the root cause of a problem. Actions may be applicable at different levels of the root
cause. Action at root cause must be identified to prevent reoccurrence. 5 why may lead to several root causes - to be tested in the test matrix
enclosed. 5 why is favorable on adminstrative problems.
Problem Description
Customer found parts with no slot
Reason for Problem
1. Why did it fail? Action
Saw broke during normal operations. Bad parts detected during normal work
procedures. Supervisor was notified to repair
the machine.