Rachel E.

Whitfield
West Point, NY 10996
(808)371-1329 mrsrachelwhitfield@gmail.com

www.rachelewhitfield.weebly.com| www.linkedin.com/in/rachelewhitfield

PROFESSIONAL SUMMARY
High-energy professional proficient in best practices, communication, and employee
motivation boosting productivity and job performance. Highly organized, responsible and
well-versed in technology. Impact player with top-notch critical thinking skills overcoming
obstacles, investigating root causes, and implementing resolution.

SKILLS
 Marketing and analysis  Strategic planning
 Hospitality F&B  Communication
 Sales  Customer service
 Project Management

WORK HISTORY
CONSULTANT | 10/2017 to Current
Usborne Books Online - Eveleth, MN
 Engaged with customers, management, and sales team to better understand business
needs and recommend appropriate solutions.
 Achieved sales goals and service targets by leveraging interpersonal communication skills
and product knowledge to cultivate and secure new customer relationships.
 Promoted client loyalty and enhanced operations.
FAMILY READINESS TEAM LEADER | 04/2017 to 07/2018
3rd Brigade Engineer Battalion - Fort Hood, TX
 Increased fundraising over 300% via leveraging effective communications and outreach
strategies.
 Planned and execute fundraising events.
 Collaborated with client development team to manage budget and synchronize
volunteer efforts.
 Created promotional materials and provided insight to social media, websites and print
media for public education.
 Coordinated monthly meetings for internal and external groups, including teleconferences
and video conferences, interacting with all levels of management.

LEAD SERVER | 03/2014 to 09/2014

Duke's Malibu - Malibu, CA
 Exceeded customer satisfaction and promoted workforce effectiveness.
 Maintained strong reputation of efficiency and accuracy while earning accolades from
satisfied customers.
 Achieved expertise in POS and Open Table
 LEAD SERVER | 10/2011 to 01/2014
Yard House Restaurant - Waikiki, HI
 Maintained perfect knowledge of menus and promotions, enabling recommendations
according to preferences and food allergies.
 Smoothed service through immediate acknowledgment and commitment to service.
 Assigned work tasks of dining room personnel.

EDUCATION
Arizona State University | BA in Organizational Leadership
2020
 Business Minor
 Dean's List 4.0 GPA

ACCOMPLISHMENTS
 Commanders Award in Volunteer Excellence
 Patriotic Civilian Service Award