a) children in the workplace Organizations providing aged care service must have in place

policies and procedures which protect the health, safety, and wellbeing of children who may visit the
organization, and as they interact with the staff there.

b) codes of conduct Codes of conduct help to guide ethical conduct in the workplace. In
aged care facilities, they include respect, professionalism, privacy, health and safety etc.

c) codes of practice Every agency has a code of practice which may be set by the agency,
government, or other legislative bodies. The workers are to abide by the code of practice to uphold the
standard of the agency. The same applies to aged care facilities, and some common codes of practice
are how to manage work health and safety risks, hazardous manual tasks and first aid in the workplace.

d) complaints management Systems are to be set up to manage complaints in order to

continuously improve services provided by the facility and to improve the relationship between the
service providers and the aged, and their families.

e) continuing professional education Aged care organizations must make continuous

education mandatory and provide their employees with opportunities to continue their professional
education. This ensures they provide the best possible care to clients, as they are continually updated.

f) discrimination Appropriate anti-discrimination laws are to be strictly adhered to. The goal is to
provide the same high-quality and safe services to all clients regardless of their age, gender, race, social
status, etc.

g) dignity of risk This is the right of the aged to informed personal choice and self-determination,
and it must be respected, unless they are incapacitated by impaired decision making. Therefore all
decisions must involve the client, and what is right for them and they must be provided with relevant
information and possible consequences of their decisions.

h) duty of care This is a legal obligation of aged care facilities and care workers to avoid acts of
omission or commission which may endanger the aged clients and others.
i) human rights:

Universal declaration of human rights These are inclusive in the relevant industry standards and
legislations, and must be adhered to by aged care workers. This document outlines basic rights and
fundamental freedoms that every human is entitled to.

j) human rights:

relationship between human needs and human rights This refers to access to basic human necessities
which are necessary for survival.

k) ) human rights:

frameworks, approaches and instruments used in the workplace These are employed in order to guide
aged care workers in recognising and upholding the rights of the aged clients in their care.

l) informed consent Aged care workers are provide sufficient information concerning care
procedures so clients can give their consent, whether implied, verbal or written, knowing fully well what
that signifies.

m) mandatory reporting This is a legal requirement, and aged care facilities must have
procedures for mandatory reporting. The following must be reported:

• Suspected cases of abuse

• Suspected cases of neglect

• WHS incidents

• Emergency incidences

• Health concerns and other relevant changes in client’s health condition, etc.

n) practice standards There are practice standards set by Quality of Care Principles of the
Aged Care Act which aged care service providers are to comply with in service delivery.

o) practitioner/client boundaries The boundaries in the care worker – client relationship must be
respected and adhered to by both parties. Aged care workers must always maintain a professional
working relationship with their clients and nothing more or less.
p) privacy, confidentiality and disclosure The privacy and confidentiality of all personnel in the
aged care sector, the clients, the workers, and supervisors, must always be respected and upheld at all
times. Any information disclosed must be for right purpose.

q) policy frameworks An aged care worker must know how policies, procedures, and other
workplace documents are formed in the policy framework.

r) records management Aged care workers must comply with privacy laws, and adhere to legal
and ethical considerations for privacy, confidentiality and disclosure, when I completing, maintaining,
storing, workplace records.

s) rights and responsibilities of:

- workers

- employers

- clients

Guidance: Provide at least two (2) examples of rights and responsibilities for each. Workers:

• Right to work in a safe environment.

• Complying with any approved policy that applies at the workplace.

Employers:

• Right to expect their employees to be accountable for resources in their care.

• Providing appropriate equipment.

Clients:

• Right to receive care without feeling obliged to be grateful to care providers.

Participating in decision making regarding their health.

t) industrial relations legislation relevant to employment conditions of roleThese are laws which
protect the rights of care workers in the workplace. Examples are fair work commission and fair work
ombudsman. They intervene in workplace matters like wages, workplace discrimination, etc.
u) work health and safety These are laws and ethical guides applicable to organization providing
aged care services to ensure the health and safety of clients, clients’ families and service providers.