Professional Documents
Culture Documents
ECOMMERCE SERVICES Redbus - Travel PDF
ECOMMERCE SERVICES Redbus - Travel PDF
Virtual Ad number
RedBus wanted a seamless way of connecting its agents and customers in the
Singaporean and Malaysian markets. Knowlarity's virtual number for inbound
calls and Click-2-Call feature were perfect solutions to help enable this connect
during the booking process, at zero cost. RedBus’ requirement was to provide a
better experience to its prospective customers while they registered on the web-
site and proceeded to book a ticket .
Once the call ends, RedBus receives the complete CDR (Call Data Record) data
through its API.
How RedBus used Inbound Solution
(Virtual Number)
RedBus required one virtual number each for Malaysia and
Singapore for their website, mapped to original numbers.
This solution gives calling access to their customers based
on their need to book a seat. Here the customer will place a
call on the virtual number and he/she will be connected to
the agent.
Success Story
Knowlarity's solution helped RedBus to make its service
more accessible, anywhere and anytime. Its faster and
better support has helped the company win customers
goodwill and create a splendid experience for them.