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RSSC KPI Matrix

GA & Teknik
# KPI ALV HWP MHI LHI

Bidang HR & GA GA Elektro Mek AM & GS PM

1 1.1 % Equipment Asset Discrepancy √ √

2 1.2 % Asset Insured √ √ √
3 1.3 % Asset Utilization √ √
4 2.1 % Maintenance Schedule Realization √ √ √
5 2.2 % Unplanned Breakdown (Uptime) √ √ √ √
6 2.3 RAB Cost Variance √ √
7 2.4 % Equipment Parts Availability √ √ √
8 2.5 Equipment Parts Inventory Level √ √
9 3.1 % GS Resources Fulfillment √
10 3.2 % GS Service Index √
11 3.3 Sub-con Evalution index √
12 3.4 Lead Time Service Rate √
13 4.1 % OTOBOS New Building
14 4.2 % OTOBOS Renovation √ √ √
Total #KPI 3 9 6 6 3 1
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RSSC KPI Matrix
# KPI WPA BHA MWI YSU KIK DKE BAS

Bidang KaDivF&A Acc, Budg Tax Fin Acconting Fin FO&Cashier (IGD&RI) FO & Cashier

1 1.1 % Financial Target Variance √ √ √

2 1.2 % Budget variance (per jenis layanan) √ √

3 1.3 Timely Budget Alert √

4 2.1 % Rolling Resolved Inaccuracy √ √

5 2.5 # Document Retrieval Speed √

6 2.6 On Time Close & Report √ √

7 3.1 Underpayment Income Tax √

8 3.2.1 % OT tax payment √

9 3.2.2 % OT tax return report

10 3.4-5.% Complete SPT √

11 4.1.1.1 Time To Disburse √

12 4.1.1.2 Payment Audit Findings √ √

13 4.1.2.1 Cash In Bank (Target = H + 1) √

14 4.1.3.1 # Reconciliation Findings √ √

15 4.1.4.1 % Ending Balance Deviation √ √

16 4.1.4.2 % Aging > 60 days √ √ √

17 4.2.1 % Cash Flow Forecast Variance √ √ √

18 L/T UGD Registration √

19 L/T Jaminan Confirmation √ √

20 L/T Room Admission √

21 L/T Pre Procedure Admission √ √

22 % Ketersediaan Dokumen Jaminan Awal √

23 %Ketersediaan Dokumen Tindakan JAS √

24 L/T Estimasi Tindakan (dokter, farmasi, pengadaan) √ √

25 L/T Billing (Umum, Jaminan) √ √ √

26 L/T RJ Registration √

27 % Kepastian Coverage √

28 L/T Konfirmasi Tindakan √

29 Patient Zero Complaint √ √ √

Total #KPI 6 8 10 3 6 8 6
 RSSC KPI Matrix
2
HC
# KPI ALV ALV* BRS VKH ...

Bidang KaDiv KaDept KaSks Rec KaSks OD IR & PA

& PD & PM

1 1.1 Sign Off OD Pack √ √ √

2 1.2 Productivity Index (Org. Effectiveness) √ √

3 1.3 Average Yrs of Service / Job Role √ √

4 1.4.2 % Talent Turn Over √

5 2.2 % Recruitment Fulfillment Rate √ √

6 2.3.1 % MPP Fulfillment Rate (after Probation) √ √

7 3.1.2 % Key Positions Trained √

8 3.2 Evaluation Index √

9 4.2.1.1 % IPP Achievement √ √

10 4.2.1.2 % Performance Curve Accuracy √ √

11 5.1 % SP3 √

12 5.2 % Involuntary Termination √ √ √

13 7.2.1 % dokumen wajib yang telah diselesaikan. √

14 8.2 % On Time PA disbursement √

15 8.3 % regulation compliance √ √

Total #KPI 5 10 3 3 5
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RSSC KPI Matrix
IT
# KPI WPA RGU SRA RAN ...
Bidang F&A, IT KaDept IT WaKaDept KaSks KaSks IT
(O&D) IT (infra) Infra Dev

1 1.1 % OTOBOS 1 Development √ √

2 1.2 % IT Fully Integrated √ √ √

3 1.3 % Repetitive Occurance 1 System √ √

4 2.1 % OTOBOS 2 Service √ √

5 2.3 Service Resolution Time √ √

6 2.7 % User Readiness √ √ √ √ √

7 3.1 % OTOBOS 3 Operation √

8 3.2.1 % Sign-Off Infra Design √ √

9 3.2.2 % Up Time Infra √ √ √ √

10 3.2.3 % Up Time System √ √ √ √

11 3.3.1 Trouble Shoot Resolution Time √ √

12 3.3.2 % Repetitive Occurance2 Infra √ √

13 3.4 % Daily System Availability √ √ √

14 4.2 % Back-Up Log Availability √ √

Total #KPI 4 8 9 8 7
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RSSC KPI Matrix
Keperawatan
# KPI DAN TIS EMA DEK LOS RO WKU DES RRI RER MFE SSA EYU
S
Bidang Medke WaKaDi Ast. Ast. IP ICU OK KB UGD OP MCU HD CathLa
p v KaDept KaDept b
RI RJ

1 1.1 Zero Mortality √ √ √ √ √ √ √ √ √ √ √ √ √

2 1.2 # of MR Missed Identification √ √ √ √ √ √ √ √ √ √ √ √
3 2.1 SAK Compliance Index √ √ √ √ √ √ √ √ √ √ √ √ √
4 2.2 SPO Compliance Index √ √ √ √ √ √ √ √ √ √ √ √
5 2.3 Patient Safety Index √ √ √ √ √ √ √ √ √ √ √ √ √
6 2.3.1 Zero Incident √ √ √ √ √ √ √ √ √ √ √ √ √

7 2.3.2 Medical Error √ √ √ √ √ √ √ √ √ √ √ √ √

8 2.3.3 Medication Error √ √ √ √ √ √ √ √ √ √ √ √ √

9 3.1 % Discrepancy Inventory √ √ √ √ √ √ √ √ √

10 3.2 %Stock Level Ruang K. √ √
11 4.1 %Stock Level Obat √ √
12 4.2 % Availability Alat2 √ √ √ √
13 5.1 Response Time UGD √ √ √ √ √ √ √ √ √
Total #KPI 4 6 8 8 7 7 7 7 7 7 7 7 7
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EMC KPI Matrix
Marketing
# KPI CLP TSU SNA LPR THA

Bidang Direksi Direksi KaDept Prog & Com Partnersh

RS Tg RS Sntul MKT ip
1 1.1.1 % New Patient Growth √ √

2 1.2.1 % Partnership Contribution Growth √ √

3 1.3.2 % Revenue Lift √

4 2.1.1 AC Response Time √

5 2.1.2 AC Resolution Time √

6 2.2 Patient Satisfaction Index (PSI) √ √ √ √

7 3.1 % New Customer Growth √

8 3.2 Company Customer Forecast Accuracy √ √

9 4.1 % New Service Contribution to Revenue √ √ √

10 4.2 % New Service Launch Success Rate √ √

Total #KPI 2 2 7 5 3
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RSSC KPI Matrix
Medis
# KPI DAN DAN* FUM AMK RRA SDW ALV

Bidang KaDiv WaKaDiv IGD SR OK & ICU OP & MCU HC

1 1.1 SPO Compliance √ √ √ √ √

2 1.2 OPPE √

3 2.1 % On Time KTD Report √ √ √ √ √

4 2.12 Avg. Patient Lead Time √ √ √ √

5 2.2 DOA-DOE (24 Jam) √ √ √ √

6 2.3.1 Respon Time UGD √ √ √ √

7 2.3.2 Waiting Time Admission UGD √ √ √ √

8 2.4 Re Do √

9 2.5 Re ICU dlm 24 jam √ √ √ √

10 2.6 % Mortality Rate √ √ √ √ √

11 2.7 # Repeat Visit (w/in 7 D) √ √ √ √

12 2.8 % Rujukan Tindakan √ √ √ √

13 2.9 % Referal Patients (Poli) √ √

14 2.10 % Rev Growth √

15 2.11 % New Patients Growth √

16 3.1 = 2.1.3 Patient Satisfaction Index √

17 3.2 KLPCM √ √ √ √

18 3.2.1 % Administrative Compliance √ √ √ √

19 4.1.1 % On Time FT Doctors √

20 4.2.1 % Gross Margin growth √ √

21 4.2.2 BOR √ √

22 4.2.3 ALOS √ √

23 4.2.4 Avg. IP/OP Patient / day √ √

Total #KPI 8 10 12 12 12 12
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RSSC KPI Matrix
Penunjang Medis
# KPI SRI ANO BSU YRO HHA WRE AJP KRI
Bidang Phrmcy LAB RM Gizi Endos & Rehab HD Rad
Cathlab
1 1.1 SPO Penunjang Pack √ √ √ √ √ √ √ √
2 1.2.1 Patient Safety Index √ √ √ √ √ √ √ √
3 1.2.2 SPO Compliance
4 1.2.2.1.1 Pharm: % Medication Error √
5 1.2.2.1.2 Pharm: Medicine Preparation L/T √
6 1.2.2.2.1 Lab: %Specimen Accuracy √
7 1.2.2.2.2 Lab: % Reagents Availability √
8 1.2.2.3 Gizi: Nutrition Index √
9 1.2.2.4 Rekam Medik: %Data Accuracy √
10 1.2.2.4 Rekam Medik: L/T Distribusi Berkas √
RM
11 1.2.2.5 CathLab/Endos: Waiting Time √
12 1.2.2.6 Rehab Medis: %Treatment error √
13 1.2.2.6 Rehab Medis: % Program Drop Out √
14 1.2.2.7 HD: % Access Accuracy √
15 1.2.2.8.1 Radiologi: %Data Accuracy, √
16 1.2.2.8.2 Radiologi: % Treatment Error, √
17 1.2.2.8.3 Radiologi: % Result Defect √
18 1.3 Complaint Response L/T √ √ √ √ √ √ √ √
19 2.1.1 Medical Staff Productivity Index √
20 2.2.1 %Utilization Rate √ √ √ √ √ √ √ √
21 2.3.1 Unplanned Brakdown (Med Eqp.) √ √ √ √ √ √ √ √
22 2.3.3 %Stock Level (Tools/ RM) √ √ √ √ √ √ √ √
Total #KPI 8 9 8 7 7 8 7 9