Frontline Service: SINGLE-ENTRY APPROACH (SENA) - CONCILIATION MEDIATION

PRIOR TO COMPULSORY ARBITRATION

Office Location: SENA Unit and Complaint Unit

Clients/Customers: Any private worker/employee or employees who files a request for

assistance

Documentary Requirement: Duly accomplished Request for Assistance (RFA) Form in two (2)
copies

Fees: None

STEP BY STEP PROCEDURE

Step Procedure Person Timeframe

Involved/Responsible
Step 1 Interviews and evaluates the request, and Single-Entry Approach Within ten (10)
assists the requesting party in accomplishing Desk Officer (SEADO) minutes per
the RFA Form requesting party

Step 2 Assigns a reference number in the duly SEnA Unit Head or Within ten (10)
accomplished RFA Form, designates a Designated Assistant minutes per
Conciliator-Mediator and sets the date of the requesting party
initial conference

Step 2 Prepares the Notice of Conference. Have the SEnA Administrative Within ten (10)
copy of notice signed by the SEnA Unit Head Staff/SEnA Unit Head or minutes per
and received by the requesting party, while Designated Assistant requesting party
copy for the responding party/ies may be sent
by personal service, fax, or registered mail
Step 2 Encodes the RFAs received with all the SEnA Administrative Within ten (10)
required reporting indicators and delivers the Staff minutes per
copy of the RFA and Notice of Conference to requesting party
the designated Conciliator-Mediator

Step 2 Conducts conciliation-mediation and reports SEnA Conciliator- Within thirty (30)
the result to the SEnA Unit Head on the Mediator days from initial
required reporting period conference

 If pre-terminated, records the date

and cause of pre-termination;
 If settled, prepares the Agreement of
the parties using SEnA Form signed
by both parties and/or Quitclaim and
Release signed by the requesting
party and attests the same;
 If not settled, informs the requesting
party/ies of the option to file the
appropriate complaint before the
office having jurisdiction over such
complaint.

Step 2 Collects and consolidates the report of the SEnA Unit Head or
Conciliators-Mediators and submits the Designated Assistant
required reports to the Research, Information
and Publication Division
Frontline Service: FILING OF COMPLAINT

Office/Location: Complaint Unit, Ground Floor, PPSTA Bldg.

Clients/Customers: Any aggrieved private worker/employee or employer

Documentary Requirement: Duly accomplished Complaint Form in six (6) copies

Fees: None

STEP BY STEP PROCEDURE

Person
Step Procedure Timeframe
Involved/Responsible

Step 1 Receives referral from the Complaint Officer/s

SEADO/s and/or other offices of
the Department of Labor and
Employment

Step 2 Issues Complaint Form to the Complaint Officer/s

complaining party

Step 3 Complaining party fills out the Complainant and

complaint form with the Complaint Officer
assistance of the Complaint Fifteen (15)
Officer minutes
per complainant
Step 4 Validates the data in the Complaint Officer
Complaint Form

Step 5 Raffles the case and Complaint Officer

automatically assigns a case
number through electronic raffling
to a Labor Arbiter