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Scribd Introduction To Operations Management
Scribd Introduction To Operations Management
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Topic Content
If you think about this simple definition, and if we accept that the
reason any organisation exists is to produce goods and/or deliver
services, it becomes clear that every organisation needs to understand
operations management and the role of the operations manager.
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The boundaries between all of these functions are not clearly defined.
Because of the need for operations to have close relations with all core
and support functions, the operations manager needs a well-developed
understanding of relationship management, underpinning all other
technical aspects of the role.
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The nature of the operation and the role of the operations manager
will vary from organisation to organisation. The manager needs to
decide how the operation should be managed, and to that end there
must be a systematic process of analysis of, for example, customers
and markets, products and services, the organisational systems and
processes, available resources, and so on. By establishing a clear
picture through this analysis, the manager is in a strong position to
build the most appropriate operational organisation.
Managing Processes
Operational Inputs
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Transformation Processes
• Materials processing
• Information processing
• Customer processing.
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Operational Typology
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By examining each of these four key criteria, and by rating each from
High to Low, a profile can be constructed that is specific to that
organisation.
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References
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