Ashish Sharma | ashish0827@gmail.

com; +91-9560222122
WORK EXPERIENCE |
▪ Owning drivers supply planning and managing biggest spend category (~$24Mn / year) – towards services by
partners to Rivigo (comprising 4500+ drivers)
▪ Building key flagship products for scaling up relay logistics network operations of Rivigo
▪ Setting up linehaul network design, driving service level & network performance charter of the FTL business for
Rivigo
▪ 4+ years of experience in building Marketplace Partner Relationship Management operations & products
strategy by leveraging analytics as key horizontal driver for Rivigo & country’s largest hotel chain OYO
▪ 8+ years of experience supply chain, sourcing & procurement, logistics and distribution of complex SKUs in
different industries combining with analytics solutions & product development for unicorn start-ups
accompanied with graduate (dual) engineering degree from BITS-Pilani in 2011
▪ Strong program management and operations experience - working with multiple stakeholders to implement the
designed strategies & drive outcomes

RIVIGO |
PROGRAM MANAGER – OPERATIONS Feb’2018-Present
❖ Responsible for Pan India Pilot Engagement and Supply and Operations Planning (SnOP)
• Delivering “relay logistics” by creating state of art technical solutions and sound processes for Pilot
employment life cycle in line with organization’s vision of “making logistics human”
• Driving key business KPI of delivering pilot utilization in line with other business goals, through network
balance, pilot discipline and optimized allocation logics

❖ Initiatives and Tech-roll outs

• Scaled up business through design and implementation of systems for Pilot grievance redressal,
Unavailability Management, Payout Automation, Pilot Hiring and Onboarding, Notification Engine and
Intelligent behavior simulated Training modules
• Helped operation by real time pilot performance dashboard for driving actions and periodic rewards for high
performing pilots through “variable trip bonus and detention bonus” schemes
• Designed and implemented pilot performance dashboard to help ground operations to drive clear actionable
and incentivizing good performing pilots
• Designed and implemented Pilot Engagement Manager’s job framework for 40 on-field managers to drive
key metrics of the function including – Pilot attrition, satisfaction, discipline, availability, training and
effectiveness
• Launched 2 key payout products namely – variable trip bonus and detention bonus (linking pay increase
with performance)

❖ Achievements
• Brought down Avg. DNG (duty not given) time per duty from 11Hrs to 2.3Hrs through intelligent Unavailability
management system and better accounting of paydays resulting in 18% improvement in Pilot utilization (from
~5000Km/pilot/month to ~5900Km/pilot/month)
• Improved tech adoption among pilots – Duty Acceptance (from 69% to 87%), Trip Start (53% to 82%), BD
and puncture reporting through app (37% to 75%)
• Brought down pilot attrition from 7% to 3% through reframing and implementing objective ‘hiring-and -
onboarding’ policy, and strong compliance to induction trainings
• Took engagement index (response rate to surveys) from 37% to 82% on network level

CLUSTER MANAGER, RAJASTHAN – OPERATIONS Nov’2016 - Feb’2018

❖ Responsible for overall logistics operations for 4 hubs within Rajasthan
• Managing 50+ vehicle placements at customer’s docks, 300+ pilot changeovers
• Controlling regional bottom-line and controlling, Pilot costs and Toll costs and sourcing fuel in best rates.
• Managing Service Levels for clients and ensuring promised supply, before time, at their service
• Pilot engagement including trainings, grievance redressal, insurance claims, etc. for 360+ pilots across hubs
for creating and maintaining conducive operational environment
• Helped by a team of 4 TLs, 21 Executives to run daily operations

❖ Initiatives and Tech-roll outs

• Improved driver utilization from 50% to 85% firstly through excel based Pilot Tracking Tool, and subsequently
playing pivotal role in developing, testing and rolling out Pilot App, the vehicle auto-allocation tool
• Co-ordinated proof testing for Prime Panel, an indigenous vehicle and pilot management tool
 • Established new route sequences of 500+ routes for better SLAs and quicker turnaround of pilots to mother
(home) hubs

❖ Achievements
• Ranked best cluster in all operational metrics (TAT, HWT, BWT, Cost) in the whole network
• Ensured segment wise performances by ensuring Hub Waiting Time (HWT), Border Waiting Time (BWT)
and sectional TATs within limit resulting client SLAs >95%
• Created the operations bible ‘Prime-Book’ for the business to train and induct human resources
• First to achieve 100% offline to online transition of cash transactions for clear traceability and plug over-limit
advances and leakages in the system
• Optimizing existing routes in the network for lower costs, saved Rs.144Mn/year in fuel and toll costs through
an alternative route
• Established and commissioned two new hubs in record time with limited resources to add 100% capacity to
existing operations

OYO |
PROJECT LEAD – SUPPLY CHAIN & OPERATIONS Jan’2016-Oct’2016
❖ Responsible for managing the biggest cost heads – Bathroom Amenities and Room Aesthetics
• Drove demand planning of bathroom amenities for 11k+ rooms inventory through consumption trend
analysis for different time durations
• Drove supply planning of amenities for 6500+ hotels across 185+ cities in India basis different lead times for
distribution and sourcing
• Devised and formulated replenishment science from scratch by defining reorder levels, safety stocks and
pre-fixing order quantities for each hotel across India
• Managed Inbound, Outbound and LMD. Owner of warehousing and 3PL sourcing activities and negotiations
• Managed sourcing and negotiation for in-room aesthetics

❖ Projects
• Conceptualized and built a platform for ordering and transparently tracking material through docket numbers
• Pioneered collaboration with Engineering, Products teams and external Vendors to gather and document
business requirement for in-house development of order management system, warehouse management
system and order tracking system.
• Identified alternative sourcing strategies to reduce buying risks.
• Designed end to end distribution network and reengineered warehousing strategy to achieve cost efficiency
and service supremacy
• Standardized amenities packaging for ease of distribution and increased consumer appeal

❖ Achievements
• Reduced Order-to-delivery TATs by 38% for pan India distribution of room amenities
• Saved Rs.21Mn annually in warehousing and distribution costs of room amenities
• Launched a separate amenities product for flagship OYO hotels (now called Townhouse)
• Achieved 57% savings in aesthetics sourcing, equivalent to approx. Rs.1.4Mn

PROJECT LEAD – TRANSFORMATION (VENDOR MANAGEMENT) Aug’2015-Oct’2016

❖ Responsible inventory standardization project in Jaipur City in a huge expansion mode

• Set audit processes and benchmarks for partner hotels. Established ‘expense per room’ metric to categorize
properties

❖ Achievements
• Added 100+ standard and premium properties within 2months in Jaipur city alone. Took tally from 53 to 237
in 5 months
• Reduced the average ‘Transformation Time’ for by 50% by enforcing activity duration

Pre-Engineered Building Project Feb’2015-Aug’2015

PROJECT HEAD

❖ Delivered complete construction project of 10,000 sq. feet of warehouse space in three and half months

❖ Achievements
• Analyzed the Pre-engineered building market for accurate price discovery
 • Saved 18% project cost (Rs0.9Mn) by identifying negotiation opportunities and streamlining sourcing
channels

CHAKA-CHAK (organized laundry service chain start-up) Dec’2013-Nov’2014

FOUNDER
• Identified and quantified market opportunity ($0.93Bn) through research, and did competitor analysis
• Formulated the business plan, surveyed 15+ operational laundry stores and interviewed 25+ conventional
dhobis
• Prepared detailed cost structures, created service portfolio, and designed the website
• Ran a pilot for two months in Pilani, catered ~4800 orders in less than 60 days

ALSTOM Jul’2011-Jun’2014
ENGINEER – SUPPLY CHAIN MANAGEMENT
❖ Achievements
• Achieved 87% localization for around 96 commodities for Boilers India operation
• Clocked more that 90% on time delivery (OTD) for four super critical power projects
• Expedited packages worth $1.4Mn saving $40Mn in liquidated damages
• Prepared ‘Note for Approval’ for top RM suppliers as PI project resulting in faster sourcing of key and
• strategic commodities
• Initiated Supplier Qualification procedure for more than 100 suppliers in 2 months (overall more than 500
• suppliers in 3 years)
• Mentored two Young Engineer Graduate trainees (YEGs) for induction into Supply Chain function.

EDUCATION
Birla Institute of Technology and Science – Pilani Jul’2006-May’2011
BACHELOR OF ENGINEERING (HONORS) MECHANICAL ENGINEERING, FIRST CLASS
MASTER OF SCIENCE (HONORS) BIOLOGICAL SCIENCES, FIRST CLASS
• Collaborated with senior scientists of Central Electrical Engineering Research Institute (CEERI-Pilani) for
study and development of MEMS-Biosensors for two semesters
• Authored and presented paper on ways to improve efficiency of hybrid cars
• Designed and fabricated model of ‘Foldable Wall Hanging Compact Table’
• Fabricated a micro-channel on silicon wafer for Lab-on-Chip development

PROFESSIONAL COURSES
Indian Statistical Institute, Delhi (ISI-D) August’ 2016
SIX-SIGMA GREEN BELT

AWARDS & EXTRACURRICULARS

• Secured All India Rank 156 and State Rank 26 in AIEEE (All India Engineering Entrance Exam) –
Architecture, (2006)
• Won second prize in paper presentation at Cognizance-07, annual international technical festival of
IITRoorkee, (2007)
• Won second prize in Science (Lab) Quiz at Apogee-09, annual international technical festival of BITS-Pilani
(2009)
• Received Five-time blood donor badge from Red Cross Society, (2009)
• Worked for National Service Scheme (NSS), mostly with NSS School, CLP etc., (2007-2009)
• All India Examinations: Common Admission Test
- CAT 2012 – 98.28%ile (QA – 99.59%ile)
- CAT 2013 – 97.23%ile (QA – 99.21%ile)

ADDITIONAL INFORMATION
Utilities: JIRA, Key user -ALSTOM SMD (ARIBA PowerSource), SAP R3 MM Module (upgraded to Powermax),
MSOffice applications.
Skills: People management, Project Management, Data Driven, Planning, Operations, Strategic Sourcing,
Procurement, 3PL, Warehousing, Negotiations, Logistics, Costing, Processes