WELCOME TO THE HUMAN RESOURCE (HR) AUDIT QUESTIONNAIRE

As an employee you have the opportunity to lead the way in defining and enhancing our Human
Resources Department by providing your honest, open, and confidential opinions about the
quality of our services.

We are seeking your feedback on a variety of HR processes and documents. We would like you to
rate HR department on responsiveness, timeliness, expertise, and clarity using the definitions
below. Please indicate your job level:

__ Officer __ Enlisted Personnel

How often do you contact HR for assistance?

_ Daily _ Weekly _ Monthly _ Rarely

Strongly Agree Neither Disagree Strongly

Agree Disagree

Communication
1. HR efficiently communicates changes in
policies and procedures
2. HR responds to my questions and inquires
in a timely manner
3. When I contact HR, my first contact person
answers my questions or finds the answer
for me
4. I know whom to contact for specific HR
questions
5. It would be beneficial to have a complete
contact list of the HR staff and their area of
expertise
6. I am confident that all issues discussed with
HR are kept confidential

Customer Service
7. HR is readily available to all customers
8. The HR department is focused on meeting
the needs of their internal & external
customers
9. HR has a clear understanding of their
customers’ needs
10. The HR department works well as a team
11. If a situation or question arises that I as a
manger cannot answer I’m confident that
the HR department will be able to assist
12. HR is easy department to work with
13. HR provides seamless service

Recruitment & New Hires

14. I am satisfied with the length of time it
takes to fill open positions
15. I understand the efforts that go into the
recruitment of new hires
16. HR does a good job of providing a high
quality of new hires
17. We have the right number of people in our
organization
18. We are understaffed in areas
19. As an organization we attract and hire the
very best people
20. We hire people with the competencies
and skills needed to be high performers

HR Polices & Procedures

21. HR procedures necessary to do my job
often involve unnecessary steps
22. There is too much paperwork involved in
HR procedures
23. HR policies and procedures help the
[Company] achieve success in the
marketplace
24. HR continually improves its programs
25. The HR department is able to rapidly
initiate programs
26. HR reviews and drops programs that are
ineffective
27. The HR department reinforces the
[Company] culture and standards of
performance
28. I feel that HR decisions/counsel are not
biased in favor of any one group
29. Personnel procedures effective handle a
variety of employee situations and needs
30. The information that I have received
about employee benefits is easy to
understand
31. I feel HR provides me with the support I
need when disciplining an employee
32. HR effectively helps mangers that are
having difficulties within their department
33. I feel HR provides me with guidance to be
a more effective supervisor
34. HR makes decisions that are not biased
35. Current procedures are effective in
rewarding employees
36. I can easily understand the information I
have received about benefits
37. HR procedures necessary to do my job
often involve unnecessary steps

Training & Development

38. I would be interested in training to help me
develop my managerial skills
39. Our company is committed to improving
the skills of current employees
40. The training programs offered help me to
develop