Professional Documents
Culture Documents
Bab 16
Bab 16
Bab 16
messages
encode message in
symbols the receiver
understanding The Importance of Good
Communication
select a medium
appropriate for the The Communication
message Communication Process
Communication Skills for
select a medium the Managers as Senders and Management The Role of Perception in
Communication
receiver monitors
The Dangers of Ineffective
avoid filtering and
Communication
information distortion
include a feedback
Face-to-Face
mechinism in messages
Communication
provide accurate Communication
Information Spoken Communication
information Skil for Managers Electronically
Richness and Transmitted
pay attention
Communication Skills for Communication Personally Addressed
be a good listener
Managers as Receivers Media Written Communication
be empathetic
Impersonal Written
coss cultural differences Communication
Organizational
Communication Networks
External Networks