Professional Documents
Culture Documents
TOS BPO Pre-Mid
TOS BPO Pre-Mid
Level of Complexities
Knowledge Comprehension Application Analysis Synthesis Evaluation
Contents No. of Percentage Total Items
90% 8% 2% 0% 0% 0%
Hours %
1. OVERVIEW OF
BPO 8 67% 28 3 31
INDUSTRY
Test I- (1, 2, 3, 4, 5, 6 ,7
,8 ,9,)
Test II – (1, 2, 3, 4)
Test V – (1, 2, 3)
Test – III (1, 2, 3, 4 5)
Test IV – (1, 2, 3, 4 5, 6,
7, 8, 9, 10)
2. BUSINESS
PROCESS 4 33% 15 1 1 18
OUTSOURCING
Test – I (10, 11, 12 ,13,
14,15)
Test V – (5) Test V – (4)
Test II- (4, 5, 6, 7, 8,9,10,
11 12)
12 100% 43 4 1 0 0 0 48