OYO is an India-based online, curated, hotel-rooms marketplace which aims to
provide reliable and pocket-friendly rooms while simultaneously offering a
minimum basic set of quality services. It is now the third largest and one of the fastest growing hospitality chains across the world. OYO started out as Oravel and was founded by a small-town boy, Ritesh Agarwal, who took inspiration from the home-stay model of Airbnb. OYO aimed to standardise its offerings around the country, doing away with the unpredictability factor which was normally associated with hotel-booking for Indian consumers. As an organization, OYO focused on hiring committed people who wanted to solve India’s accommodation problems. OYO aspired to co-create the company culture with the help of its employees, it was the employees’ feedback which was formalized as the “OYO Culture Book”, a company culture framed by the employees rather than the management. As an organization, OYO tried to do away with the carrot and stick approach, it aims to get out the best out of people by leading through example. OYO tries to imbibe the following mantras in the employees:
1. More listening than talking
2. Building trust with purposeful communications 3. Focussing on excelling execution 4. Working together on inter-personal relations 5. Building culture by decoding individual stakeholder expectations and understanding the business operations 6. Driving changes for the business through innovative solutions 7. Going beyond the obvious; staying curious and agile.