Practice file answer key

Unit 1 Business communication Exercise 2

2 When did the company start?
Working with words Exercise 1 3 Where does it have its head office?
2 calling 3 This 4 afraid 4 How many people does the company
Exercise 1 5 take 6 ask 7 back employ?
2 f 3 e 4 b 5 c 6 a 8 Does 9 give 10 help 5 How much chewing gum do Americans
Exercise 2 Exercise 2 eat?
2 head 3 operate 2 Yes, is that Seth speaking?
4 subsidiaries 5 employees
6 sell 7 goods
3 Are you phoning about that Japanese
customer?
Unit 4
8 make 9 competitors 4 I’m calling to tell you that I’m sending Working with words
Exercise 3 them now.
Exercise 1
2 companies 3 subsidiaries 5 Thanks very much for calling.
2 market research
4 goods 5 based 6 Speak to you later or maybe tomorrow.
3 design
6 specialize 7 provide 4 product trials
8 operates 9 services Language at work 5 branded the product
10 produce 6 launched
Exercise 1
2 Is he staying Exercise 2
Business communication 3 You aren’t / You’re not listening Across:
Exercise 1 4 I’m leaving 6 convenient 7 stylish
2 i 3 a 4 e 5 j 6 c 5 are those German engineers visiting 8 well-designed
7 g 8 b 9 d 10 f Exercise 2 Down:
2 a 3 b 4 f 5 d 6 e 1 functional 2 user-friendly
3 compact 5 attractive
Language at work Exercise 3
Exercise 1 2 have 3 work Business communication
2 is 3 specialize 4 starts 4 are looking 5 buy
5 works 6 start 7 have 6 are becoming 7 are opening Exercise 1
8 specializes 9 are 10 work 8 get 9 are trying b 7
c 8
Exercise 2 d 9
b does 5 c Do you have 7 Unit 3 e 5
d is 2 e do 10 f 3
f are 9 g does 1 Working with words
g 6
h start 6 i does 4 Exercise 1 h 4
j does 8 2 c 3 g 4 e 5 f 6 h i 2
Exercise 3 7 j 8 a 9 b 10 i
Exercise 2
2 don’t 3 does Exercise 2 2 We wanted
4 doesn’t, does 5 aren’t 2 in charge of 3 reports to 3 Why do we need
6 don’t 4 for 5 with 4 First
5 Then
Unit 2 Business communication

6
7
We spoke to
Finally
Working with words Exercise 1 8 We asked customers and staff
2 a 3 c 4 a 5 c 6 b 7 a 9 We found that
Exercise 1
2 a training organization Exercise 2
3 a supplier 2 Can everybody see that OK? Language at work
4 an employment agency 3 As you can see
4 The important thing here is
Exercise 1
5 a subcontractor 2 visited
6 a customer 5 Have a look at this table.
3 met
7 a consultant 6 This table shows the breakdown of
4 took
sales.
Exercise 2 5 had
2 e 3 a 4 b 5 c 6 did not / didn’t finish
Language at work 7 wanted
Exercise 3 8 flew
Exercise 1
2 deal 3 involves 9 made
2 b 3 b 4 a 5 b 6 a
4 take part 5 consists 10 did not / didn’t go
7 b 8 a 9 b 10 b
11 went
12 interviewed
13 did not / didn’t find

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 14 played Exercise 2 Unit 7

Practice file answer key

15 did not / didn’t win 2 Have you seen h
16 replied 3 Have you ever a Working with words
17 wrote 4 Did you have d
18 attended 5 Has c
Exercise 1
19 ended 2 connection 3 leave 4 gate
6 Did g
20 did not / didn’t get 5 reservation 6 facilities 7 luggage
7 Have you received b
8 board 9 delayed 10 safe
8 Did you learn e
Exercise 2
2 did you have lunch Exercise 2
2 d 3 g 4 h 5 a
3 did you see Unit 6 6 f 7 i 8 c 9 e
4 did the manager leave
5 did they stay Working with words 2 departure lounge 3 key card
6 did she join 4 shuttle bus 5 double room
Exercise 1 6 terminal building 7 one-way ticket
7 did you spend 2 c 3 a 4 d 5 b 6 f
8 did you send 8 business trip 9 check-in desk
Exercise 2
2 meet the needs of customers Business communication
Unit 5 3 deal with complaints
4 encourage customer loyalty Exercise 1
Working with words 2 f 3 d 4 h 5 g
5 offer a personalized service
Exercise 1 6 get repeat business 6 a 7 b 8 c
2 private healthcare Exercise 2
3 company car Exercise 3
1 impossible 2 ✓ 2 been 3 often 4 go
4 pension scheme 5 see 6 Did 7 think
5 subsidized childcare 3 unhelpful 4 dissatisfied
5 ✓ 8 kind
6 gym membership
7 annual bonus
8 flexible hours Business communication Language at work
9 maternity leave
Exercise 1 Exercise 1
10 mobile phone Countable: flight, hotel, reservation,
2 Do, c 3 you’re, a
suitcase
Exercise 2 4 should, d 5 I don’t, f
6 How, e Uncountable: information, luggage, money,
2 application
travel, work
3 Fill
Exercise 2
4 CV
2 I don’t agree at all. Exercise 2
5 referees 2 is 3 is 4 many
3 I don’t think
6 position / post / job 5 some 6 is 7 much
4 I agree
7 interview 8 was
5 do you think
8 applicants
6 personally, I feel Exercise 3
7 I think you’re right 2 aren’t 3 an 4 much
Business communication 8 do you feel 5 a 6 is 7 some
Exercise 1 8 Are
2 c 3 a 4 c 5 a Language at work
Exercise 2 Exercise 1 Unit 8
b with c Leave d short 2 more profitable 3 largest
e Where f already g out 4 more expensive 5 better
Working with words
h about i yet 6 most famous 7 the worst Exercise 1
8 the biggest 2 a refund / some prices
Language at work 3 an enquiry / a complaint
Exercise 2
4 shipment / delivery
Exercise 1 2 ✓
5 bill / invoice
2 have told 3 The Edison Building is the cheapest.
6 order / price
3 have not / haven’t found 4 The Soria Palace is easier to get to from
7 goods / products
4 has become the city centre than the Master Tower.
5 has been 5 The Master Tower is more modern than Exercise 2
6 have already left the Soria Palace. 1 deliver 2 order, check
7 have not / haven’t recruited 6 The Edison Building is the smallest of 3 make, track 4 confirm, quoted
8 have / ’ve asked the three buildings. 5 make, ask for 6 cancel, ship
9 has / e’s said 7 The Soria Palace is as expensive as the 7 place, change 8 process, confirm
10 have / ’ve lost Master Tower.
11 have not / haven’t had 8 ✓
12 have not / haven’t made

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 Business communication Language at work Exercise 3
2 An email was sent by the HR department
Exercise 1 Exercise 1 to all employees.
2 Maybe we should think about cancelling Students’ own answers. 3 The money was stolen (by somebody)
the order. during the night.
3 How about sending an email to Head
Exercise 2
2 Do I have 4 The staff were informed by the Heads of
Office? Department about the decision.
3 has to, are allowed
4 Shall we talk about this again tomorrow? 5 Salaries are discussed with employees
4 Am I allowed
5 We could advertise in the local individually.
5 need to
newspaper. 6 The key to the safe is kept (by him) in his
6 can, aren’t allowed
6 I suggest we discuss this with the manager. desk.
7 don’t have, can’t
Exercise 2
b sure 2
e work 3
c Let’s 6
f Fine 4
d think 5
Unit 10 Unit 11
Working with words Working with words
Exercise 3
2 f 3 e 4 g 5 d 6 c 7 b Exercise 1 Exercise 1
2 efficient 3 friendly 4 unusual 2 event 3 venue 4 guests
Language at work 5 useful 6 initiative 7 recycling 5 budget 6 host company
8 convenient 9 original 10 value Exercise 2
Exercise 1 11 affordable 12 disposal
2 she’s going to have 3 aren’t going 2 reinforce 3 arranged 4 entertains
4 I’m going to wash 5 he’s visiting Exercise 2 5 booked 6 accept
6 won’t be 7 I’m going to look 2 affordable Exercise 3
8 She’s playing 3 unusual 2 host company 3 entertain
4 good value for money 4 purpose 5 reinforce
Exercise 2 5 recycling
2 ’re not going to finish 6 held 7 venue
6 convenient 8 accepted 9 budget
3 ’m meeting 7 initiative
4 ’ll ask 10 guests 11 book
8 efficient 12 arranged
5 ’m having 9 popular
6 ’ll check
7 ’m not going to get Business communication
Business communication
Exercise 1
Unit 9 Exercise 1
1 h 2 c 3 g 4 b 5 e
2 Would you like to join us for lunch?
3 Shall I pick you up from the station?
Working with words 6 f 7 i 8 j 9 a 10 d 4 Thanks but I’d rather get some sleep.
Exercise 1 Exercise 2 5 Would you like me to book a table?
2 offer 3 expand 4 launching 2 I’m here today 6 Would you like a glass of water?
5 attracted 6 boost 7 enter 3 I’ll talk 7 Thanks for the invitation but I’m not
8 improved 9 discount 10 share 4 First of all, hungry.
5 Let’s move on Exercise 2
Exercise 2 6 My next point
2 outdoor advertising 2 Would you like to stop for a break?
7 as I said before 3 Would you like me to meet you at the
3 TV advertisements
8 That brings me airport?
4 word-of-mouth
9 Thanks very much 4 Shall I get some tickets?
5 press ads
6 online adverts 5 Would you like to visit the new factory
Language at work now?
Business communication Exercise 1 Exercise 3
2 The invoice was sent yesterday. 2 Thanks for the 3 very kind of
Exercise 1 3 Over a thousand guests were invited to 4 like me to 5 thanks I’d rather
2 c 3 a 4 b 5 f 6 h 6 would be nice
the event.
7 i 8 j 9 e 10 g
4 The post is collected at 10 a.m. every
Exercise 2 day. Language at work
2 I didn’t catch that. 5 The software is written by our own
3 I’m not with you. engineers. Exercise 1
4 Could you be more specific 6 The meeting was cancelled because of 2 is, won’t
5 What was that you said? the strike. 3 won’t get, waits
6 we’re getting off the subject. 4 don’t hold, ’ll lose
Exercise 2 5 won’t accept, doesn’t like
7 we can come back to that later.
2 was first suggested 6 arrange, won’t arrive
8 we’ve covered everything
3 was published 7 ’ll cancel, rains
9 Can we move on to the next point
4 saves
10 can we sum up what we’ve agreed
5 is often lost

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 Exercise 2 Exercise 2 Exercise 2

Practice file answer key

2 If the singer is ill, they’ll cancel the
concert.
3 We won’t go to the show if it finishes
late.
4 How will they travel if the airline is on
strike?
5 He’ll call the host company if he doesn’t
receive an invitation.
6 What will you do if it snows on the day?
7 If she doesn’t like the food, she’ll order
something different.
2 When did she join One Step Fitness Club?
3 How long was she Assistant Manager at
One Step Fitness Club?
4 How long has she been a manager?
5 Where did she work from 1998 to 2002?
6 How long has she been responsible for
sales growth?
7 How long did she work at Sun Sports
Clothing?
8 How long has she been in the sports and
fitness industry?
2 ’ll be 3 won’t feel
4 will exist 5 may/might lose
6 may/might not apply 7 won’t find
Unit 14
Working with words
Exercise 1
2 h 3 b 4 d 5 c
6 a 7 e 8 g

Exercise 3 Exercise 2
2 isn’t, ’ll go Unit 13 2 enough
5 plan
3 save 4 time
6 schedule 7 allow
3 ’ll complain, runs out
4 continues, won’t hold Working with words 8 spend 9 time 10 on time
5 won’t find, don’t give Exercise 1
2 world supply Business communication
Unit 12 3
4
economic development
renewable energy
Exercise 1
2 e 3 i 4 c 5 f 6 b
Working with words 5 Population growth 7 h 8 j 9 d 10 g
6 global demand
Exercise 1 7 oil shortage Exercise 2
2 f 3 h 4 a 5 g 1 Oh dear. What’s the problem exactly?
6 c 7 b 8 d Exercise 2 2 Basically, I ordered fifty ducks but you
2 estimate 3 forecasts sent me chickens.
Exercise 2 4 running out 5 improving
2 safety record, excellent 3 I’m sorry. Would you agree to keep the
3 perform well, encouraging chickens?
4 satisfactory, socially responsible Business communication 4 No I’m afraid that wouldn’t be
5 poor, manage costs acceptable.
Exercise 1
6 environmental performance, satisfactory 5 Would it be too late if we sent the ducks
2 I hope we won’t have to close the factory.
7 diversity of the workforce, encouraging today?
3 The staff will definitely support the
8 good reputation, encouraging 6 No, that would allow me to have them
decision.
for the weekend.
4 Do you think the strike will be successful?
7 OK I’ll send them today.
Business communication 5 The oil shortage probably won’t start until
2015.
Exercise 1 6 The world supply of water is unlikely to Language at work
2 from 3 to 4 by
increase. Exercise 1
5 to 6 by 7 to
Exercise 2 2 didn’t know
Exercise 2 2 likely to find a substitute for oil 3 would you think about
2 dropped 3 decreased 4 they would give
3 will probably notice the effects first
4 remained stable 5 risen 5 found themselves
4 are likely to rise dramatically
6 increasing 6 they could start
5 definitely won’t last forever
Exercise 3 6 Hopefully, they’ll invest more money 7 might they do
Students’ own answers 8 could only read
Exercise 3 9 we would recommend
2 are 3 Hopefully 4 will
Language at work 5 probably 6 likely Exercise 2
1 had
Exercise 1 2 would, had
1 I got a degree from Portland University Language at work 3 were, would
in 1998.
Exercise 1 4 gave, might work
2 I have worked as a Manager at Portland
2 We’ll finish the report today. 5 would finish, worked
Running Company since 2005.
3 The manager may not / might not be in 6 Would, sent
3 I’ve been responsible for cost
her office right now. 7 wouldn’t, didn’t pay
management for several years.
4 Your secretary may / might know when 8 might buy, earned
4 I was an Assistant Manager at One Step
the meeting is. 9 would, didn’t get
Fitness Club for three years.
5 I won’t get the job I applied for.
5 At One Step Fitness Club I developed
6 They may not / might not give us a pay
customer activities.
rise this year.
6 I worked as a sales assistant for four
7 He won’t go on any more business trips.
years.
7 I left One Step Fitness Club in 2005.

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 Unit 15 Unit 16
Working with words Working with words
Exercise 1 Exercise 1
2 e 3 f 4 b 5 d 2 d 3 b 4 e 5 f
6 c 7 h 8 a 6 h 7 i 8 a 9 c
Exercise 2 Exercise 2
2 give feedback 2 concentrate 3 spent
3 develop your skills 4 give up 5 ambition
4 step back 6 challenge 7 jobs
5 set goals 8 career 9 complete / finish
6 motivate 10 strength 11 path
7 achieve 12 weakness
8 improve
Exercise 3 Business communication
2 motivate Exercise 1
3 give them feedback 2 At the moment
4 develop my skills 3 Up to now
5 set the goals 4 last year
6 achieve 5 Over the next year
7 improve my promotion prospects 6 in my previous role
7 recently
Business communication Exercise 2
Exercise 1 2 current 3 Recently 4 from
2 see 5 Up 6 At 7 future
3 worry, a solution
4 Right
Exercise 3
2 Up to now
5 totally, fault
3 Last year
6 talk, can’t
4 at the moment
7 thought, contacting, might
5 In the future
8 take, idea
6 Over the next week
Exercise 2
2 I’m sure there’s a solution. Language at work
3 Have you thought
4 I can’t do that. Exercise 1
5 Why don’t 2 didn’t stop 3 found
6 That might be possible 4 has launched 5 has made
7 You could 6 signed 7 will take
8 that’s a good idea 8 is investing 9 hopes
Exercise 2
Language at work 2 Where shall we advertise
3 Who is going to arrange
Exercise 1
4 When are we having
2 g shouldn’t 3 e don’t think
5 How long has he known
4 b could 5 a should
6 How much did they pay
6 c mustn’t 7 d must
7 What time does the last person leave
Exercise 2
2 ✓ 3 could 4 mustn’t
5 ✓ 6 ✓ 7 should
8 must

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