Is your bank a cash flow or collateral lender?

What are the current landing criteria?

Fixed term business loan

Business o/d

Cash flow finance

Credit card

Borrowing against asset

Describe your bank’s loan process and procedures?

Are loan approval/disapproval decisions made locally or does the package have
to be sent out of the area for a decision?

What is the current interest rate for your loans?

Do you offer a payroll service?

Is your online banking facility secure?

How would you handle a customer who is unhappy with one of our bank's policies?

 Friendliness and a peacekeeping attitude

 Willingness to patiently listen to the customer
 Ability to stand firm on policy and procedure when necessary

Why do you think makes you a good branch manager

 Great communication skills

 Relevant work experience managing teams
 Strong leadership abilities
 Is Your Bank Working For You? 5 Questions to Ask Your Bank Manager
 2. Question 1 How can I reduce my monthly charges? • Automate payments • Recycle cash
 3. Question 2 Do you offer a payroll service? • Automated payroll services save you time •
Let your bank do the work
 4. Question 3 What are the current lending criteria? • Fixed term business loans • Business
overdrafts • Cash flow finance • Credit cards • Borrowing against assets
 5. Question 4 Is your online banking facility secure? • Downloadable security software for
internet customers • Check for security breaches
 6. Question 5 Do you provide general business advice when needed? • Particularly for start-
up businesses