Questionnaire

Name:………………………………………………………………………………..

Age:………………………………. Sex:…………………………………………..

Phone no.:…………………………………………………………………………..

1. How frequently do you Visit Reliance Fresh?

a) Once a week b) Twice a week c) Once a month

d) Twice a month e) Thrice a month

2. From where did you get to know about Reliance Fresh?

a) News paper b) Relatives c) Brochure d) Mail

e) Others—(please specify) __________

3. How do you rate our display of products?

a) 1 b) 2 c) 3 d) 4 e) 5

4. How would you rate Reliance Fresh regarding availability of goods?

a) 1 b) 2 c) 3 d) 4 e) 5

5. How would you rate Reliance fresh regarding the price and promotion offers
available?
a) 1 b) 2 c) 3 d) 4 e) 5

6. Are you buying the basket offers available in Reliance fresh?

a) Yes b) No

7. Are you satisfied with the combination of products of the basket offer in Reliance
Fresh?
a) Yes b) No
8. How do you rate reliance Private Label Products regarding price and quality?
a) 1 b) 2 c) 3 d) 4 e) 5

9. How would you rate the home delivery facility?

a) 1 b) 2 c) 3 d) 4 e) 5

10. How do you rate the billing speed of the cashier in Reliance Fresh during rush
hour?
a) 1 b) 2 c) 3 d) 4 e) 5

11. Who do you think is the closest competitor of Reliance Fresh?

a) Food Bazar b) Big Bazar c) Spencer
d) Spinach e) More

12. How do you rate Reliance Fresh Regarding customer service?

a) 1 b) 2 c) 3 d) 4 e) 5

13. Any downside you want to suggest?

…………………………………………………………………………………………………
………………………………………………………………………

14. From how many years you are using services offered by Reliance fresh?

a) 0-2 Years b) 2-4 Years c) More than 4 Years

15. Rate your overall satisfaction with the services provided by Reliance fresh?

a) Highly Satisfied b) Satisfied c) Some what satisfied d) Highly dissatisfied

e) moderate

16. Are you satisfied with the quality of products which is been delivered in the reliance

stores?

a. Yes b. No

17. Do they entertain queries in a proper manner?

a. Yes b. No
18. How do you rate the process of billing system in reliance fresh?

a) Excellent b) Very Good c) Good d) Average e) Bad

19. Are you satisfied with the range of Products & Services?

a) Yes b) No

20. Do they provide full information of the offers offered by the different products?

a) Yes b) No

21. Do you find their charges nominal as compared to other competitors?

a) Yes b) No

22. Do they provide any discount on bulk purchase from the store?

a) Yes b) No

23. Do they give certain attractive offers?

a) Yes b) No

24. Does the store inform you about the new products & services which will be launched

in the market?

a) Yes b) No

25. Do you think the reliance fresh identify and resolve problems of the associated with

products & services?

a) Yes b) No

26. Do you think Reliance fresh is maintaining good customer relations through its

services?

a) Yes b) No