passion for utilizing supervisory skills to maximize

employee productivity
As a Housekeeping Floor Supervisor, you will support the
Housekeeping Department by ensuring the upkeep and cleanliness of
the entire hotel. Specifically, a Housekeeping Floor Supervisor will
perform the following tasks to the highest standards:

 Allocate work duties to Team Members

 Perform routine inspections of all check out rooms and spot

checks of all occupied rooms

 Report and follow up on any maintenance defects or other issues

 Inspect, routinely, service areas, store rooms and corridors

 Schedule and supervise deep cleaning and any other projects

 Manage and train Room Attendants and other Team Members to

ensure their performance is to the standards required

 Manage, efficiently, stock control and the maintenance of

equipment

 Provide excellent Guest service, including VIP and other special

requirements

 Ensure the adherence to hotel brand standards at all times

What are we looking for

 Previous experience in a Housekeeping supervisory role
 A successful track record of managing a team
 Strong organizational and analytic skills
 An attention to details
 Strong communication skills
 A passion for delivering exceptional levels of guest service
 Proficiency, preferred, with computers and computer programs, including Microsoft Office
  Through knowledge of materials, supplies and equipment used in the
housekeeping department.

hr.waterbuck@gmail.com

NIGHT AUDITOR/DUTY MANAGER

Summary

Our client is establishing a second hotel in Nairobi, after having

opened the first in 2013 outside Nairobi as a mid-range business hotel
for intra-Kenyan travelers they are now bringing the brand into the
heart of Nairobi. The brand is a melting pot of cultures, environments,
tastes, nationalities and adventures. It has a social, informal, playful
core, but does not seek to impose these in a linear manner throughout
the hotel. It’s a hotel that surprises, enchants, intrigues and energises
in equal measure.

The brand is defined on four key Organisational characteristics that

will need to be evident in all who join the company; one MUST be
Incisive, Down- to- earth, Sparkling and Adaptable.

The hotel aims to attract an entirely different kind of customer base

and compete against both global and regional competitors already
established at the top end of the Nairobi hotel market

Night Manager/ Auditor will represent the Management during the

night. The Night Manager also assists the Front Office Manager in all
aspects of the department including but not limited to operations,
perform night audit duties in accordance with hotel policies and
procedures.
The Night Manager/Auditor provides leadership and support to all
members of the Front Office and enforces the Hotels Standards of
Excellence in all areas supervised.

DUTIES

 Direct and oversee all hotel operations during the night shift to
ensure guest satisfaction and safety.

 Conduct Briefing for all staff during Night Shift.

 Inform all Overnight staff of nightly activities, group and VIP

arrivals as well as special requests and repeat guests.

 Check accommodations, making sure any special requests are

carried out accordingly, greet guests upon arrival and ensure
escort to accommodations if appropriate.

 Maintain a professional and high quality service oriented

environment at all times.

 Act as manager on duty for the hotel in the absence of the

Management dealing with complaints, problem solving,
disturbances, special requests and any other issues that may
arise.

 Manage the night shift in the department ensuring all employees

perform the tasks assigned to them and coordinate Front Office
activities with other departments.

 Required to welcome our guests to the hotel in a friendly and

helpful manner, ensure that the public areas are kept clean and
tidy.

 Must actively participate in the decision making process on

guest relocation for nights when overcapacity, execute
accordingly and ensure a smooth relocation process. This effort
must be coordinated with the Front Office Manager and/or
Manager on Duty prior to shift start.

 Ensure the accurate completion of the daily night audit in a

timely fashion.
 Should Show Initiative, Problem Solving, Staff Training, Team
Leading.

 Work closely with the Housekeeping Department to improve

guest services and foster cross departmental communication.

 Be aware and able to enforce all fire-life-safety procedures.

 Remain current in all updates with regards to new procedures

and training.

 Report any suspicious persons, activities and/or hazardous

conditions to the Security department and/or the Front Office
Manager.

 Responsible for taking reservations, registering guest and

responding to calls from outside the hotel and call from the
guests. They check reservation to look over rooms that should be
cleaned and pass this to the housekeeping department.

 Run software programs that they use to settle the cash and bank
deposits. They process the credit card transactions and organize
the report for the hotel manager. They check the deposits and
make sure that it is synchronized with their cash and credit
reports. Preparing check-out reports for those guests who are
leaving is also their duty.

 Dealing with any complaints the guest may have during the night
and finds solution during the next day if it has the need of the
manager is another thing on the list of a Night Auditor Hotel
duties. They must conform to the complaints at the most
favourable time at the same time respecting their guest.

 In charge of the inventory of the housekeeping supplies and all

the other supplies that they need to help run the hotel. They
inform the guest on places they can visit, talk about all the areas
in the hotel and the different types of room they can choose from.

 Perform night audit of hotel and outlet for revenue as per existing
procedures.
  Prepare pre post room revenue report audit and assess
adjustment after revenue posting.

 Perform daily audit of housekeeping report and study occupancy

reports to ensure accuracy.

 Perform adjustments and corrections and rectify all computer

problems that occur during night shifts.

 Operate front office operating system to generate revenue or

allowances and or expenses reports in the form of the Guest
Ledger Summary and the Daily Restaurant Summary.

 Provide the night/duty management report to the management.

SKILLS

 Communicate clearly and understand the predominant

language(s) of our guests.

 Work in a standing position for long periods of time .

 Proficient in computer operations including hotel management

system, word, excel & outlook.

 Good people management skills, communication and listening

skills. Must be flexible and adaptable to change.

 Understands night audit activities.

 Demonstrate time management and organizational skills.

 Must be internally motivated and detail oriented and have a

passion for teaching others.

 Must be able to work a flexible schedule including days,

weekends and holidays.

 Punctuality and regular and reliable attendance.

 Honesty and Integrity