OPERATIONS

Role
"DIG Chicks"

D - Differentiation (part of strategic role)

I - Interdependence w/ other KBFs
G - Goods and services in other industries
C - Cost leadership (other part of strategic role)

Influences
"GTG le coq" + CSR

G - Globalisation
T - Technology
G - Government
L - Legal regulations
E - Environmental
Co - Cost-based competition
Q - Quality expectations

CSR - Corporate social responsibility

- legal v ethical
- env. sustainability and social responsibility

Processes
Haven't got any for processes, sorry, other than the 4 V's under transformation processes
(influence of Volume, Variety,Visibility and Variation in demand.

Strategies
"POGO SQUINT"
P - Performance objectives
O - Outsourcing
G - Global factors
O - Overcoming resistance to change
S - Supply chain management
Qu - Quality management
I - Inventory management
N - New product/service design and development
T – Technology
Performance Objectives
"Quesadilla Football Club" (i think that's some mexican food, pronounced kay-sa-dee-a)
Q - Quality
S - Speed
D - Dependability
F - Flexibility
C - Customisation
C – Cost
MARKETING

Role
"Tasi" (pronounce tah-see)

T - Types of markets
A - Approaches to marketing
S - Strategic role
I - Interdependence

Influences
"Feck"

F - Factors influencing customer choice

E - Ethical
C - Consumer laws

Factors Influencing Customer Choice

"Pegs"
P - Psychological
E - Economic
G - Government
S - Sociocultural

Ethical
"Tapes"
T - Truth,
A - Accuracy and good taste in advertising
P - Products that may damage health
E - Engaging in fair competition
S - Sugging

Consumer Laws
"WIPD" (pronounce whipped)
W - Warranties
I - Implied conditions
P - Price discrimination
D - Deceptive and misleading advertising

Processes
"SMEIDI" (pronounce smeedy)

S - Situational analysis (SWOT and product lifecycle)

M - Market research
E - Establish marketing objectives
I - Identify target market(s)
D - Develop marketing strategies
I - Implement, monitor and control

Strategies
"4 P's + PEG"

4 P's - Product, Price, Promotion and Place (channels of distribution)

P - People, processes and physical evidence
E - E-marketing
G - Global marketing
FINANCE

Role

Objectives
"PLEGS" (pronounce pee-legs; our teacher even told us to imagine someone with pee running
down their leg)
P - Profitability
L - Liquidity
E - Efficiency
G - Growth
S - Solvency (aka gearing)

Strategic Role
"FID"
F - Finance decisions (where do we get money from?)
I - Investment decisions (what should we do with our money to generate more income?)
D - Dividend decisions (how do we distribute any earnings?)

Influences
"Sigg"

S - Sources of finance (internal v external)

I - Institutions
G - Government
G - Global market influences

Financial Institutions
"Buf sail"
B - Banks
U - Unit trusts
F - Finance companies
S - Superannuation funds
A - Australian Securities Exchange
I - Investment banks
L - Life insurance companies

Processes
"PIMFLE" (pronounce pim-full)

P - Planning
I - and Implementing
M - Monitoring and controlling
F - Financial ratios
L - Limitations of financial reports
E - Ethical issues related to financial reports

Planning and Implementing

"Red and Blue Corner"
R - Record systems
B - Budgets
C - Financial controls
N - Financial needs
R - Financial risks

Limitations of Financial Reports

"DR CEN has TINEA"
DR - Debt repayments
CE - Capitalising expenses
N - Notes to financial statements
TI - Timing issues
NE - Normalised earnings
A - Asset valuation

Strategies
"Good Work Charlie's Penis" (mature, I know, but whatever works)

G - Global financial management

W - Working capital management
C - Cash flow management
P - Profitability management

Global financial management

"Hm, die"
H - Hedging
M - Methods of international payment
D - Derivatives
I - Interest rates
E - Exchange rates
HUMAN RESOURCES

Role
"OHUSI" (I'm a huge Dave Hughes fan, so in my head I say this like Oh, Hughesy!)

O - Outsourcing
H - Human resources function
U - Using contractors
S - Strategic role
I - Interdependence

Influences
"STEELS"

S - Stakeholders
T - Technological
E - Economic
E - Ethics and CSR
L - Legal
S - Social

Processes
"ADMS" (I think of it as Adams)

A - Acquisition
D - Development
M - Maintenance
S - Separation

Strategies
"PaRTLy GRaDD" (I think of it as partly gradd, and then just lose all the vowels as well as the
'y')

P - Performance management
R - Recruitment (internal/external; general/specific skills)
T - Training and development (current/future)
L - Leadership style
G - Global (costs, skills, supply)
R - Rewards (monetary/non-monetary; individual/group; performance pay)
D - Design (ie job design; general or specific)
D - Dispute resolution
Effectiveness of Human Resource Management

Indicators
"What black" (again, it's important to remember which letters aren't part of the acronym)
W - Worker satisfaction
A - Absenteeism
T - Turnover
B - Benchmarking key varialbes
L - Levels of disputation
A - Accidents
C - Corporate culture