IBM Spectrum Protect 8.

1 Operations Center GUI R/O demo

IBM Spectrum Protect (aka TSM) V8.1

Operations Center GUI (read/only)
Demo Roadbook

January, 2017

For IBM & IBM’s BPs internal use only

Author:

Veronique Maldy DP&R IT Specialist – Storage (IBM Client Center Montpellier, France)

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Some abbreviations commonly used in this roadbook:

ISP= IBM Spectrum Protect (aka TSM= ISP), ISPOC = IBM Spectrum Protect Operations Center,
VTL= Virtual Tape Library, incr = incremental, bu = backup, gui = graphical user interface, lib =
library, “client” = a server machine (OS, appl or VM) that is client for an ISP Server, etc…

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1. INTRODUCTION & ACCESS TO THE DEMO...........................................................................4

1.1. PURPOSE OF THE ISPOC DEMONSTRATION ................................................................4
1.2. TO BE CONNECTED TO THE DEMONSTRATION PLATFORM.................................................4
2. ISP OPERATIONS CENTER – DEMO ENVIRONMENT.............................................................7
2.1. OVERVIEW ....................................................................................................................7
2.2. ISP BASIC CONCEPTS .....................................................................................................8
2.3. ISPOC OVERVIEW ........................................................................................................9
2.4. DEMO ENVIRONMENT ..................................................................................................10
2.5. WHAT’S NEW IN THIS GUI R/O DEMO ??? ..................................................................11
3. INITIAL ACCESS TO THE ISP OPERATIONS CENTER ...............................................................12
3.1. LOGIN ON ISP OPERATIONS CENTER ............................................................................12
3.2. LIMITED ACCESS & READ ONLY ...................................................................................13
3.3. THE LANGUAGE OF OPERATIONS CENTER ................................................................14
3.4. THE GLOBAL VIEW (OVERVIEW PANEL) ........................................................................16
3.5. THE 4H (MAX) TIMESLOT FOR YOUR ADMIN AVAILABILITY ...........................................17
3.6. “UNABLE TO RETRIEVE DATA”.....................................................................................17
4. MONITORING THE CLIENTS BACKUPS ..................................................................................18
5. MANAGING THE ALERTS.....................................................................................................20
5.1. BASICS & DEFINITIONS (FROM THE DOCUMENTATION)..................................................20
5.2. DIAGNOSE A SYSTEM ALERT.........................................................................................21
6. MONITORING THE STORAGE POOLS & DEVICES....................................................................22
6.1. DISPLAYING STORAGE POOLS STATUS ..........................................................................22
6.2. DISPLAYING STORAGE DEVICES (DISK, TAPES & VTL) ..................................................24
7. MONITORING SERVER ACTIVITIES .......................................................................................26
8. THE ADMIN COMMAND-LINE ASSITANT ...............................................................................27
9. SENDING REPORTS TO YOUR AUDIENCE, LIVE. .....................................................................30

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1. INTRODUCTION & ACCESS TO THE DEMO

The purpose of the document is to give a road book describing how to use the ISPOC (ISP operations
Center) GUI Read/Only demonstration platform from Montpellier's (MOP) IBM Client Center, in order
to highlight the benefits and ease of use of the new graphical interface to monitor several ISP
systems.
This demonstration is not meant to be a training or education course.

1.1. PURPOSE OF THE ISPOC DEMONSTRATION

At your customer's site

Show the very intuitive ISP Operations Manager v8.1 GUI to monitor a grid of ISP systems
Explain how to monitor the activity and usage of several ISP servers.
Show integration of hybrid cloud, with current backups on IBM COS on-premise.
Highlight the benefits of the container storage pools, with Inline deduplication, compression and
encryption (for cloud containers only)
Use the tasks and alerts management, send the reports
Demonstrate the ease of use of this global management tool.

Presentation and demonstration

Duration: 5 to 60 minutes (modular)
Run by an IBM FTSS or BP as a presales action
Preconfigured platform, ready to use, immediately available thru a web browser using an
OpenVPN connection.
Read/only admin access to allow multiple & concurrent admin sessions

Scenarios are proposed to help you to navigate thru the GUI.

1.2. TO BE CONNECTED TO THE DEMONSTRATION PLATFORM

Platform is directly connected on the Internet. IBM Intranet connection IS NOT required

Please, follow the instructions given in the email to install the OpenVPN GUI and/or the
OpenVPN certificate

For additional help: https://ibm.biz/democenterhelp

Once the OpenVPN is started (with administrative authority), you get this grey locked
screen icon like below.
Right click on the OpenVPN GUI icon (should be grey):

Then select the certificate you’ve previously installed

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It should become green:

At that point you should be able to ping the address 10.3.78.16

And access to the ISP Operation Center, thru a browser (firefox, IE, etc):

https://10.3.78.16:11090/oc/gui#overviews/overview

When the demo will be completed, then you should disconnect from the demo network, with right click
on the openvpn icon, and selection of the accurate (and in use) certificate, then click on “disconnect”.

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If you want, you can stop the GUI software:

Please refer to Appendix A for troubleshooting concerning the OpenVPN access, or

remote Desktop Connections, or to remove the obsolete certificates.

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2. ISP OPERATIONS CENTER – DEMO ENVIRONMENT

2.1. OVERVIEW

ISP Operations Center is the Graphical Management interface for ISP operations & systems
The Operations Center provides web and mobile access to status information about the ISP
environment.
You can use the Operations Center to monitor multiple servers and complete some administrative
tasks. The interface also provides web access to the ISP server command line.
PS:Remember that with the R/O demo you’ll only show existing infrastructure

A ISPOC grid is composed of a ISP server HUB + ISP servers spokes. The HUB server will receive
data collected by the spokes, and will be used by the Operations Center.
We have an environment made of 3 ISP systems, all on a Power partition (AIX 7.2 for all) with ISP
server version 8.1.0:

TSMSRV_AIX2 is our HUB that will collect and centralize information and alerts from the spoke
servers.
The ISPOC product is installed on the ISP srv HUB machine, although it could have been installed on
a separate machine.

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2.2. ISP BASIC CONCEPTS
IBM Spectrum protect is an enterprise-wide storage management application.
It provides automated storage management services to workstations, personal computers, and file
servers from various vendors, with various operating systems.

ISP includes the following components:

Server
Server program
The server program provides backup, archive, and space management services to the clients.
You can set up multiple servers in your enterprise network to balance storage, processor, and
network resources.
Administrative interface
The administrative interface allows administrators to control and monitor server activities,
define management policies for clients, and set up schedules to provide services to clients at
regular intervals.
Administrative interfaces include a command-line administrative client and a web-based
interface that is called the Operations Center. With ISP you can manage and control multiple
servers from a single interface that runs in a web browser.
Server database and recovery log
The ISP server uses a database to track information about server storage, clients, client data,
policy, and schedules. The server uses the recovery log as a scratch pad for the database,
recording information about client and server actions while the actions are being performed.
Server storage
The server can write data to hard disk drives, disk arrays and subsystems, stand-alone tape
drives, tape libraries, and other forms of random-access and sequential-access storage. The
media that the server uses are grouped into storage pools.
The storage devices can be connected directly to the server, or connected through a local
area network (LAN) or a storage area network (SAN).

Client Nodes
A client node can be a workstation, a personal computer, a file server, or even another ISP server.
The client node has ISP client software that is installed and is registered with the server.
Network-attached storage (NAS) file servers can also be client nodes, but when you use NDMP, they
do not have ISP client software installed.

Backup-archive client
The backup-archive client allows users to maintain backup versions of files, which they can
restore if the original files are lost or damaged. Users can also archive files for long-term
storage andretrieve the archived files when necessary. Users themselves or administrators
can register workstations and file servers as client nodes with a ISP server.
The storage agent is an optional component that can also be installed on the same system as
the client node. The storage agent enables LAN-free data movement for client operations and
is supported on a number of operating systems.
Network-attached storage file server (by using NDMP)
The server can use the Network Data Management Protocol (NDMP) to back up and restore
file systems that are stored on a network-attached storage (NAS) file server. The data on the
NAS file server is backed up to a tape library. The ISP software does not need to be installed
on the NAS file server. A NAS file server can also be backed up over the LAN to aISP server.
Application client
Application clients allow users to initiate online backups of data for applications such as
database programs. After the application program initiates a backup or restore, the application

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client acts as the interface to ISP. The ISP server then applies its storage management
functions to the data.
The application client can initiate its functions while application users are working, with
minimal disruption.
The following products provide application clients for use with the ISP server:
1. ISP for Databases
2. ISP for Enterprise Resource Planning
3. ISP for Mail
Application programming interface (API)
The API can help you to enhance existing applications to use the Manager provides. ISP API
clients can register as client nodes with a ISP server.
ISP for Space Management
ISP for Space Management provides space management services for workstations on some
operating systems. The space management function is essentially a more automated version
of archive. ISP for Space Management automatically migrates files that are less frequently
used to server storage, freeing space on the workstation. The migrated files are also called
space-managed files.
Users can recall space-managed files automatically by accessing them as they normally would
from the workstation. ISP for Space Management is also known as the space manager client,
or the hierarchical storage management (HSM) client.

2.3. ISPOC OVERVIEW

The Operations Center includes an Overview page where you can view high-level status information.
From the Overview page, you can navigate to other pages that provide more details.
The Operations Center also includes controls for accessing the command line (for example, to issue
server commands) and for updating certain configuration settings, but, due to the multiple concurrent
admin access allowed, you have an admin Authority that ONLY permit to monitor.

You see the main components of Protect in this overview page (dashboard):
Clients : Is my Data protected ?
Servers: Are my server healthy ?
Storage: traditional storage or cloud and new containers storage pools (do I have capacity ???)
Services: I need to change my SLAs??
Alerts: Is anything requiring attention ?
Activity: What about the last backups ?
Reports: Which admin will need daily/weekly sent of general operations report to the mailbox ? Do I
need a customized report ?

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2.4. DEMO ENVIRONMENT

Below is the architecture scheme of the demo platform

Please note that this platform is using the environment of the 2 ProtecTIER & ISP demos and a
ISP server to backup our internal projects like benchs, demos, proof of concepts, proofboxes…
(with only monitoring view)

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2.5. WHAT’S NEW IN THIS GUI R/O DEMO ???

You can send, live, the available reports to the email addresses of the audience or yours.

See chapter 9.

Other new features are implemented in other ISP demos (with extended authority related the
the demo specific objective)

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3. INITIAL ACCESS TO THE ISP OPERATIONS CENTER

3.1. LOGIN ON ISP OPERATIONS CENTER

Note that your credentials provide a limited Read/Only

administrative authority allowing to SHOW only.
You must use this URL (without any potentially remaining path after the “11090/oc”) :
https://10.3.78.16:11090/oc/gui#overviews/overview

In case you have no answer nor error on this login page, you might need to clear the cache,
press Alt + refresh button, on your browser.
Your admin Id should look like id123456 + Pass4XXXX (in red the temp chars for
your session)

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When you admin connects for the first time, the latest enhancements of the version are
displayed. You can bypass this view for the next connection:

3.2. LIMITED ACCESS & READ ONLY

With the limited authority of your admin, you can show the current configuration and
run described scenarios. You won’t have the required permissions to change, define
or even view some information and parameters (ex: Tsmbench Server below).

When you don’t have authority to perform an action, the option is greyed out.

On other ISP demos you get an admin with higher authority, allowing you to
show some definition wizard, and providing more information as well.

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3.3. THE LANGUAGE OF OPERATIONS CENTER

You will automatically display the GUI in the LANGUAGE selected for your browser: 11
languages available. If you want to switch back to English (ex: for a multi-cultural audience)
then modify your browser settings.
Here an example for Firefox browser:

In the options, select “Content”:

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You can add a language (if not already installed), and move on top the wished language for
the demo.

And you can come back to your initial preference after the demo.

Note that this will NOT change the ISP server languages (not depending on the browsers’
settings!) : my Spectrum Protect servers are all using the ENUS lang.

The roadbook itself will illustrate a full English demo.

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3.4. THE GLOBAL VIEW (OVERVIEW PANEL)

The global view may change depending on your support (ex: tablet, smartphone,
labtop) and depending on your “zoom”. For example, on firefox, you can click on
CTRL – or CTRL + to get the one page view of the dashboard like this:

If you zoom in, then you can see this kind of display, and usually need to scroll.

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3.5. THE 4H (MAX) TIMESLOT FOR YOUR ADMIN AVAILABILITY

You’ve booked the demo for a maximum of 4 hours. After this period, your temporary
ID is removed.
If you need to extend this slot, please make another reservation. For example, if you
train one day, and have planned to run the demo the day after in the morning, please
make a new instant reservation before. This will provide you a new credential
(immediately) that you must use to avoid any abrupt disruption during a live demo
like “invalid administrator credentials”
To switch to the new admin ID, click on logout (top right of the GUI), then enter new
id and password.

3.6. “UNABLE TO RETRIEVE DATA”

After some delay (quite long) on the same page you might notice this message…
Solution & explanation (from support site):

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4. MONITORING THE CLIENTS BACKUPS

Click on the box to get the details

View of the status of the Client backups:

If an option is not applicable to your admin authority, it will be greyed out in the
dialog.
For example, an administrator with the accurate privilege could reschedule the
backups for one client node if its last schedule is “failed” or “missed”. (button “back
up”)

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However, you can monitor last backups activities for a node (last 2 weeks), for a
client assigned to TSMSRV_AIX2 (my own laptop for a small range of files…):

Remember that your admin does not allow to access to the TSMBENCH server (and
its clients)

With an authorized admin you can change the settings of the “at risk” warning. To
show that, please access to another ISP demo with specific write permissions.

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5. MANAGING THE ALERTS

5.1. BASICS & DEFINITIONS (FROM THE DOCUMENTATION)

View, assign, and close IBM Spectrum protect alerts.

The table shows active and inactive alerts. When an alert closes, it is removed from the table.

An alert represents an error message that is issued by a ISP server. Alerts are shown in the
Operations Center and can be sent as email notifications.

You can change the default set of alerts or create additional alerts. To configure
alerts, use the DEFINE ALERTTRIGGER command and related commands.

In my case I removed the messages like ANR1413W Volume xxxxxxL3 access mode is
“read-only” because this is a normal state for some volumes of my servers, using this
command on required ISP servers: delete alerttrigger anr1413W. But I kept the alert
anr1411W that informs when a volume is set to R/O due to I/O errors !

The following status indicators are:

Status
The following status indicators can be shown in the table:

• Info: Processing continues with an informational message, and no action is

required.
• Warning: Processing can continue, but problems might occur later.
• Critical: Processing cannot continue. You must immediately correct the
issue that is described in the alert message, or the data protection services that
are provided by the affected server will be interrupted.

Active
When an alert is first issued, it is active. Active alerts are identified with a check mark.

• An active alert automatically moves to the inactive state if an administrator

does not deactivate or close it within a specified time interval.
• An inactive alert is automatically reactivated if the alert condition occurs
again.
• An inactive alert is automatically closed if the alert condition does not recur
and an administrator does not close the alert within a specified time interval.
• Closed alerts are either deleted from the server immediately or retained for a
specified time interval before deletion. Closed alerts are removed from the
table.

The time intervals for managing the alert lifecycle are specified when you initially
configure the Operations Center, and can be changed on the Settings page.
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For the demo purpose, I increased the default settings, and will keep an alert active for 4
days, inactive for 3 days, and closed 1 day (accessible thru an admin command line session) .

5.2. DIAGNOSE A SYSTEM ALERT

In that example, a scheduled admin command failed one click on the line will
display the corresponding activity log for the concerned ISP server. Use the scrollbar
to display the preceding messages.

The ISP admin will then figure out the root cause that is, in our demo case, a
wrong syntax for the DELETE VOLHISTORY command…
The ISP admin can then fix the issue using the admin command line interface, or
assign it to the appropriate ISP admin (action not allowed in this GUI R/O demo).

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6. MONITORING THE STORAGE POOLS & DEVICES

To view capacity usage for writable storage pools, and monitor storage pool and device status.

6.1. DISPLAYING STORAGE POOLS STATUS

From the main dashboard (overview panel)

In a Directory container, the data is stored using logical containers created in file system
directories.
In the On-premises cloud, we use local object-based storage like IBM COS or Openstack
Swift.
In the Off-premises cloud, we use storage in vendor-managed repositories, using IBM
SoftLayer, OpenStack Swift or Amazon S3.

You can get a detailed view of your storage pools. And for your devices as well.

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Double click on one pool to see details. You can choose a container pool to view the storage
optimization thanks to the deduplication and next, the compression.

For example, the dedupcomp_pool, combining both dedup + LZ4 on local filesystem:

Highlight the savings. Note that the value might vary depending on the last backups for this
demo env… this is just to give an idea of the potential savings! For deeper approach, please
book the ISP Inline dedup + Compression demo, which offers specific scenarios.

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6.2. DISPLAYING STORAGE DEVICES (DISK, TAPES & VTL)
You can know at a glance if you have some issues or constrained space with your
disk or tapes devices.

You can display the devices used, mainly Virtual Tape Library IBM ProtecTIER (because the
physical LTO robot is assigned to tsmbench for which we have no details in the demo)

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Then you can see the trends of tape usage for last 2 weeks (nned to add more volumes is the
“scratch” line has continuously decreased)

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7. MONITORING SERVER ACTIVITIES

As this is the server that is in production (and not demos with resets, etc) you can
display the activities for TSMBENCH:

Then you can click on completed tasks, services, etc

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8. THE ADMIN COMMAND-LINE ASSITANT

For the technical audience who already know Spectrum protect or TSM, it is
interesting to present this.
Mouse over the gear to get access to the command line, select command builder:
(shortcut = Ctrl+Alt+z)

You can enter usual commands such as :

query event * * (the scheduled backup of the day)
query process (current processes)
query status (general server settings)
query sessions (you’ll see your admin sessions)

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For example, I want to check what sequential media are used to host a client’s
backups. The assistant can help with the syntax and options available.

(play with this features before presenting : use “double space” to skip a proposed option, or
tabs to enter the value of the option, click on the chosen option like displayed above)
You can switch easily to another server… and retrieve the preceding command!
Select the SERVERname, choose the new one on the list.

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Issue the same command for this new server TSM_PROD:

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9. SENDING REPORTS TO YOUR AUDIENCE, LIVE.

Any admin can define some reports and schedule their sending via SMTP to some ISP admins
or email addresses.
As a demo admin (with NO specific authority in Spectrum Protect) you will have the
possibility to send the reports to yourself or the audience, but you won’t be able to display or
change their content, or to define a new one.
There are 2 default reports “General Operations” and “licensing”. The 1rst one is very helpful
to give an overview of the last activities & status + some more details in section (this is
available on the .html attached to the email), including, the list of clients “at risk”, status of
storage pools, etc.
Then you have “custom” reports, that the authorized admin can define using SQL commands,
to query DB2 tables and extract what we need.

During the demo, I suggest to send the “General Operations” and the “testreport1”
Select “Reports” tab from the taskbar.

Select the “General Operations” to be able to click next on “send”:

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You can send, at will, the report to the usual recipient (ADMINOC, associated to my email)
Or, you can change. This will be a temporary change.

Note that the syntax & contents are immediately checked. If this is not a known admin, or if
this is not a valid syntax for an email, the box will stay RED. And then you can’t click on
“SEND”…
It becomes blue you when the content is OK!

You can enter your temporary admin ID123456, as your email address (person who
requested the demo) was associated to this temporary admin

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Live sent

Note that a successfully result does not mean the address was valid nor the recipient received
it.
But as the admin who defined this report… I will receive the “delivery failures”:

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A “system” admin can define, display, change reports, configure the Mail server, and send
reports manually.

For example, I have defined a customized reports to send me results regarding… the current
demo IDs (temporary IDs to remove after the end of demo slot), and the summary of
occupancy for each ISP client (for my 3 servers):

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Example of email:

As an admin I configured and defined reports. My admin is associated to my

professional email address. Therefore, you’ll receive a “General Operations” or
“testreport1”, from veronique_maldy@fr.ibm.com…

Note that the report(s) are sent once ! So you can disregard, at the end of the mail:

Thank you ☺ !

The email will give the summary, and the global trends (ex: more or less successful
backups than the day before?), the attached .htm will provide more detail:

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Here is a view of the report seen in your browser (the .htm attached).
To see the details, expand the sections on the second part of the report:

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If you sent the “testreport1” then you have details on the consumption of all clients
occupying space on legacy storages pools (3 servers), and list of admins beginning
with “ID” (for the demo requests: regularly cleaned up..)
The email provides the results of these queries:

Remark: the “client consumption” query, will address the traditional storagepool only.
Other kind of queries are available for the container pools (directory/cloud) that
include deduplication (ex: an extent can be pointed by several clients -email with
attachment sent to many users/laptops-, etc).
You can get such storage usage & data reduction details, using the last “custom
report”…
And you have MANY possibilities to gather the info you need …. ☺

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End of Demo

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