Gina Mirando

0172 Acacia St. Maricaban

Pasay City Zip Code 1300
Cell# 09951518904
g.mirando@yahoo.com.ph

My Objective
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past
experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and
advancement.

EDUCATION & CREDENTIALS

PHILIPPINE CHRISTIAN UNIVERSITY
Bachelor of Science in Secretarial
Major in Computer Education – 1998

VOLUNTERR EXPERIENCE LEADERSHIP

Worked as an Overall POC for Medical Case Management to name a few
of 15 processes handled (Telephonic, Field Case, Billing, TCM Admin)

RELATED EXPERIENCE
CASEBILLING-BUSINESS PROCESS ANALYST II (Case Billing/Invoicing Process/Case Audit)
Crawford and Company BGC Taguig City
July 16, 2018 – up to Present

 Checking the correct work code used as well as the amount to be billed for Case Billing
 Checking if the file is for Notice to Bill Status (Final, Final Billed, Final Interim and the Interim) for NY Process
 Billing/Invoicing with correct amount, Approve and checking the correct Invoice Number for the Cost Plus
Process.
 Case Audit Process to check correct Hourly rate, mileage rate, and the attachment for reports and letters in the
systems for FCM and TCM.
 Case Billing report, KPI’s, EOD and Monthly Offered vs Process report.
 Customer Service Task – to provide helpful information, answering questions, and responding to complaints.
BUSINESS PROCESS ANALYST I, (FCM Case Set Up)
Crawford and Company BGC Taguig City
April 7, 2015 – July 15, 2018

 Over all POC for Medical Case Management (Telephonic, Field Case, Billing, TCM Admin),
 Ensures that practices and procedures are followed
 Customer Service Task - to insure customer inquiries , questions and escalation is being handled.
 This includes assuring that work flow processes are followed and
procedural changes are implemented as appropriate
 Ensures product quality and integrity, and ensures all finished product meets or exceeds customer requirements
 Refers questionable matters to the Manager for resolution
 Maintains positive working relationships with team members, customers, and other departments;
communicates to supervisors and managers
 In-Charge in the process while Team Lead is out of the office
 In-Charge in doing the deliverables, and make sure it is submitted with in the deadline.
 In-Charge in Answering escalations and inquiries
 In-Charge in updating spreadsheet in all updates and changes in the process.
 Assisting co-agent whenever there’s a concern or inquiries
 Real-Time quality and quantity check of Inboxes for Referral and Case Set Up
 Allocations of jobs current assignment.
 Mailbox management
 Tracking for all process – attendance, productivity and other management reports.
 Coordination with internal/external customers
 Creating Referrals from Referral Mailbox
 Set up cases in Care Tech
 Make sure that all escalations are answered and adhered too.
 Real-Time monitoring of all incoming email for Referrals and Case Set-up.

BILLING COORDINATOR -
EXL Philippines Inc, One E-Com Bldg. Mall of Asia Pasay City
February 5, 2014 to March 31, 2015

 Analyze bill of lading

 Entry all information needed in the data base
 Submit Bill of lading
Track all Data Entry

Sales and Marketing Coordinator –

CANADIAN IMMIGRATION CONSULTANCY – Asia World Paranaque City
(NOC Global and Marketing Inc.)
February 6, 2012 to January 30, 2014

 Assess and one on one discussion with applicant in Immigration,

 Step by step procedure on the application
 Guide with their application
 Inbound and outbound call
Document Custodian
ACCOUNTING FUNDS OFFICER –
CANADIAN IMMIGRATION CONSULTANCY – Asia World Paranaque City
(NOC Global and Marketing Inc.)
November 6, 2011 to February 5, 2012

 In Charge in Daily Collection Report

 MC Monitoring Report
 In Charge in Issuance of Check Booklet from different Company
 In Charge in Monitoring Receipts
 Petty Cash Custodian
 Vault Custodian
 Check Preparation/Encoding to check register
 Check Released
 In Charge in Daily Cash Position Report (daily Basis)
 In Charge in Online Funding
 Prepare Telegraphic Transfer with Letter of Authority to the Bank (Wire Transfer)
 LAB Expense
 Passbook Custodian
 In charge in opening and closing account to the bank
 In charge in Funding Checks
 ERP accounting database
 Calculate, prepare and issue documents related to accounts such as bills, invoices, inventory reports, account
statements and other financial statements using computerized and manual systems
 Code, total, batch, enter, verify and reconcile transactions such as accounts payable and receivable, payroll,
purchase orders, cheque, invoices, cheque requisitions, and bank statements in a ledger or computer system
 Compile budget data and documents based on estimated revenues and expenses and previous budgets
 Prepare period or cost statements or reports
 Calculate costs of materials, overhead and other expenses based on estimates, quotations, and price lists

ACCOUNTING ASSISTANT
VICJO BREEDING FARM, PSE Tower Ortigas Pasig City
August 26, 2008 to November 5, 2011

 Direct report to the General Manager/Owner

 In Charge in Auditing Farm Expenses
 for Jovic Farm and Vicjo Breeding Farm
 Incharge of Petty Cash Fund report of Jovic Farm and Vicjo Breeding Farm
 Sales Report for Internal and External Sales
 Vouchering Expenses in the system
 Checking Payroll Summary for BIR purposes
 Filing Voucher and Sales Report
 In Charge in Checking Request Order in Farm
 Inventory of Rice Hulls, Diesel, Newspaper used in farms
 In Charge in Monthly Allowance for Head Office Employee's
 In Charge in Purchasing Medicine and Vaccine for Chicken.
SALES COORDINATOR
ALLIED CONCRETE PRODUCTS INC, Commonwealth Ave, Diliman Quezon City
July 19, 2002 to January 31, 2008

 -In-charge of walk-in sales and office sales

 -Handle customer’s inquiries
 -Telephone Operator
 -Receiving orders from customer by phone
 -Accompanying sales engineer in attending bidding
 -In charge of accommodating phone inquiry of agent’s customer
 -In charge of production request as per P.O.
 -In charge of preparing price approval
 -Assist in taking inventory of finished products / as per production
 -Preparing payroll of piece rate worker of CHB
 -Monitoring the tools used for production of CHB
 -Purchasing the tools used for production of CHB
Prepare Price Quotation

Training and Achievement:

English Grammar Training October 2, 2017

Six Sigma Training – LSS Introduction November 15, 2017
Number of times to be the Best Employee 2017 and 2018