MGE Topic 4: Intercultural Communication

Learning Outcomes:

 Identify elements of nonverbal communication

 Identify potential barriers to cross cultural communication
 Apply culturally appropriate feedback to a student

1. Comparative Analysis Student Feedback

Swap your comparative analysis with another student in your group. Do not make this a reciprocal
swap – meaning you do not give feedback to the person who is giving you feedback for the
assessment.
Read their comparative analysis and using the marking rubric for Assessment 1 Part 1 give the
student feedback on the content and quality of their work.
 Have they used one cultural framework?
 Have they compared and contrasted the two cultures showing similarities and
differences between the two?
 Have they related the appropriate cultural aspects to the global business environment?
You do not give a mark, just write 2 or 3 comments on what they have done well and where you
think they could make some adjustments to make a stronger analysis.

2. Sharing a part of your

Japanese theatre director Akira Takayama invited Sydney residents to perform a song or poem that
was taught to them by their ancestors handed down through generations and geographies for the
biennale of Sydney 2018: https://www.broadwayworld.com/sydney/article/Japanese-Artist-Akira-
Takayama-Prepares-To-Film-Artwork-For-21st-Biennale-Of-Sydney-20180122

 Is there a song or poem that has been handed to through your ancestors/relatives that
relates to your culture?
 Share with people at your table, a poem or song that has been passed down in your
family - you don’t need to sing the song or say the poem but just tell them about it.

3. “Lets Break a Deal” Video Exercise

Watch the video clip “Lets Break a Deal” https://youtu.be/i0hWnFJGOS4

a. Using cultural theory from your textbook identify Japanese and American cultural
dimensions:

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 MGE Topic 4: Intercultural Communication

American Japanese

b. Using cultural communication theory from your textbook, compare and contrast the verbal
and non-verbal behaviours that Norio and Michael used that are culturally driven.

Michael (American) Norio (Japanese)

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c. What are the 3 cultural mistakes that Michael made in the video?
d. What advice would you give Michael before he meets with another Japanese business
person in the future?