Final Project Rushikesh

Shivaji University Kolhapur
TITLE – ‘Study of Logistics Management System in Ecom Express Pvt Ltd’.
CHAPTER I
INTRODUCTION TO THE STUDY AND METHODOLOGY
1.1 INTRODUCTION:
Ecom Express Private Limited is a leading end-to-end logistics solution provider with
a focus on speed, safe and reliable nation-wide express delivery services to e-commerce
industry. Headquartered in New Delhi, Ecom Express was incorporated in 2012 by T.A.
Krishnan, Manju Dhawan, K. Satyanarayana and Sanjeev Saxena with their 100+ years of
cumulative experience in the Indian logistics and distribution industry. Ecom Express has its
presence in all 29 states of the country and operates in over 2400 towns across 25,000+ PIN-
codes in India. The company is the first private logistics company in India to envision a full-
state coverage strategy i.e. the capability to reach every doorstep in every village in a state.
Logistics management refers to the process of overseeing the movement of goods from
supplier or manufacturer to point of sale. It is an overarching term that refers to numerous
activities and processes such as packaging, inventory, warehousing, supply chain, logistics and
delivery.
Purpose to select the topic is to study the current logistics system in this organization,
also to get knowledge about the existing operation process of this organization to probe into
problems in logistics management.
1.2 MANAGEMENT PROBLEM
It is observed that organization’s current distribution system is taking more time and
cost to deliver the shipments which is affecting on the delivery strike rate, also some customers
ordering from fake websites hence they are getting duplicate contents and blaming on delivery
boy. Therefor need to investigate the system of current organization and thus the title of the
study is a study of logistics management system with reference to Ecom Express pvt ltd.
1.3 STATEMENT OF RESEARCH PROBLEM
‘Study of Logistics Management System with reference to Ecom Express Pvt Ltd.’
YSPM’s, Yashoda Technical Campus, Satara Page 1

1.4 OBJECTIVE OF THE STUDY:
1. To study the logistics management system of Ecom Express Pvt Ltd.

2. To develop an effective model of bagging pattern which will reduce cost of bag &
time to reach destination.
1.5 HYPOTHESIS
Delay in timing is co- related with, the bagging pattern of bulk shipment.
1.6 SCOPE OF THE STUDY:
 Geographical Scope-
The present study is confined to the Ecom Express pvt ltd. Satara.
 Conceptual Scope-
Logistics management is studied to the extent of definition, meaning, logistics activities,

logistics automation, logistics fields or activities, handling and order processing, configuration
& outsourcing etc.
 Analytical scope-
Analytical scope is analyzed using statistical tools like, percentage, table and graphs.
1.7 RESEARCH METHODOLOGY:

1. Type of Research:
The research design is exploratory research design. In the exploratory research design literature
survey was conduct. A research design is purely and simply the framework or plan for a study
that guides the collection and analysis of data.
2. Data Required:
There are mainly two types of data are available; Primary data and Secondary data, I conducted
my study mainly based on the secondary data. That is collected by the –
3. Secondary Data:

Secondary data is that data which are collected for some earlier research work and are
applicable in the study the research has presently undertaken. Depending upon the gathering
sources, secondary data can be divided into two categories-
A) Internal data:
Internal data is procured by the research in normal operations within his own premises.
 Company’s websites
 Company catalogue
B) External data:
External data are generated and collected from variety of events and sources outside the firm’s
premises.
 Business magazines
 Various newspapers
 Journals
 Various books
3. Sampling:
Collecting data from where only a few units of population under study are considered for
analysis is called sampling method.
4. Sample Design:
A sample size of 1 Company was taken.
5. Sample Type:
There are two main categories; Probability sampling and Non – probability sampling. The
sample type was Non-probability sampling.
 Non-probability sampling:
In non-probability sampling, the chance of any particular unit in the population being selected
is unknown.
6. Sample Technique:
There are mainly three non – probability designs; Judgment sampling Convenience sampling
and Quota sampling.
Judgment sampling technique was used.

1.8 CHAPTERISATION
Cauterization is related with the topic summary in each chapter in sequential order.
Sr. No Chapter Name Contents

1. Introduction of the Introduction, Management Problem, Research
Study Problem, Scope, Research Methodology and
Importance.
2. Theoretical Introduction, Meaning and Definition, Investment
Background Criteria’s and Evaluation, Process.
3. Organization Profile Introduction and History, Product Profile, Vision,
Mission, Objective, Financial Scenario, HR
Scenario.
4. Data Analysis and Data, Table, Graphs and Interpretation
Interpretation
5. Findings, Suggestions Findings, Suggestions and Conclusion
and Conclusion
STUDENT SIGN GUIDE SIGN

CHAPTER II
THEORETICAL BACKGROUND
2.1 ABSTRACT
E-commerce stands for electronic commerce and pertains to trading in goods

and services through the electronic medium. B2B, B2C, C2C and similar opportunity
help consumer preferences and consumer markets developing electronic infrastructure
for challenges of the future. E-commerce has revolutionized business, changing the
shape of competition with internet (The NET), the computer communication network
creating a e-commerce market place for consumers and business. With developments
in the Internet and Web-based technologies, distinctions between traditional markets
and the global electronic marketplace-such as business capital size, among others-are
gradually being narrowed down. India is showing tremendous growth in the
Ecommerce. The low cost of the PC and the growing use of the Internet is one of reasons
for that. There is a growing awareness among the business community in India about
the opportunities offered by ecommerce.
2.2. EVOLUTION OF E- COMMERCE LOGISTICS
There is a broad evolution in various phrases that are explained through different
timelines.
1. Back in the year 1970, different retail stores were replaced and direct deliveries
were carried out by the suppliers and the wholesalers.

2. In 1980, different retailers decided to streamline their store delivery through

distribution centers that would be controlled by them.
3. Later in the year 1990, these retailers started shipping nonfood products and the
foundation of global sourcing took place. This allowed different retailers to set
up their own import and delivery centers and exchange goods in a streamlined
way.
4. After that, from the 2000s, as the concept of e-commerce started kicking in,
these retailers started developing their e-fulfillment distribution network to keep
up with people’s demand, all across the world.
Since then, these logistics are blooming at an equal pace as that of e-commerce
and they are not slowing down. The sales and purchase ratio has increased massively
and these e-commerce logistics are serving just the right purpose to make the whole
concept possible.
2.3 THE AMAZON EFFECT
It all started 19 years ago. A small online book store started by Jeff Bezos is
now on the largest e-commerce giant in the world. With a market share of more than
500 fortune companies, Amazon’s popularity has been spread all across the world. A
simple idea to ease-out people’s lives, where they will be able to buy things without
going out of their house, has not only skyrocketed but has also allowed a lot of
businesses to flourish. Since e-commerce has born, logistics services for e-commerce
in India has also witnessed massive growth.
2.4 CONCEPTS
2.4.1 E- COMMERCE
E-commerce according to Loudon & Traver, the use of the internet and the web
to transact business, more formally, digitally enabled commercial transactions between
and among businesses and individuals.
Rosen states that electronic commerce or e-commerce refers to a wide range

of online business activities for products and services. And it useful to any form of
business transaction in which the parties interact electronically rather than by

physical exchanges or direct physical contact. E-COMMERCE-commerce is usually

related with conducting transaction concerning the transfer of ownership or rights to
make use of goods or services through a computer-mediated network, or buying and
selling over the internet.
Trappey states the internetwork in china has a significant limitation, while

maintaining openness to innovative applications and technology. Firstly, the
development of Bank (E- bank) makes a significant space for the electronic
commerce. A wide range of information technology was promoted the use of
electronic data. Early days under the government restrictions, it was developed
slowly because only few people have a credit card. Then, by the impact of Hong
Kong and Taiwan, the high china started to large-scale develops the back sector and
in the meantime start to develop B2B and B2C business model. Those raising
development rely on the integration of supply chain management and logistics
management.
Other definition of Electronic commerce is proposed by Chaffey; e-commerce

is thought only to buying and selling using the internet and people quickly consider
of consumer retail purchases from companies like Amazon.com. But as Chaffey
believes, E- commerce involves much more than electronically mediated financial
transactions between customers and companies.
TYPES OF E-COMMERCE
The major different types of e-commerce are
 Business-to-business (B2B)
 Business to-consumer (B2C)
 Consumer-to-consumer (C2C)
 Consumer-to-business (C2B)
1. BUSINESS-TO-BUSINESS (B2B)
A B2B model focuses on providing products from one business to another.
While many ecommerce businesses in this niche are service providers, you’ll find
software companies, office furniture and supply companies, document hosting
companies, and numerous other ecommerce business models under this heading. B2B
ecommerce examples you may be familiar with include the ExxonMobil Corporation

and the Chevron Corporation, Boeing, and Archer Daniel Midlands. These businesses
have custom, enterprise ecommerce platforms that work directly with other businesses
in a closed environment. A B2B ecommerce business typically requires more startup
cash.
Figure No. 1
2. BUSINESS-TO-COMSUMER (B2C)
The B2C sector is what most people think of when they imagine an ecommerce
business. This is the deepest ecommerce market, and many of the names you’ll see here
are known quantities offline, too. B2C sales are the traditional retail model, where a
business sells to individuals, but business is conducted online as opposed to in a
physical store. Examples of B2C businesses are everywhere. Exclusively online
retailers include Newegg.com, Overstock.com, Wish, and ModCloth, but other major
B2C brick-and-mortar businesses like Staples, Wal-Mart, Target, REI, and Gap.

Figure No. 2
3. CONSUMER-TO-CONSUMER (C2C)
B2B and B2C are fairly intuitive concepts for most of us, but the idea of C2C is
different. What does a consumer-to-consumer ecommerce business look like? Created
by the rise of the ecommerce sector and growing consumer confidence in online sales,
these sites allow customers to trade, buy, and sell items in exchange for a small
commission paid to the site. Opening a C2C site takes careful planning. Despite the
obvious success of platforms like eBay and Craigslist, numerous other auction and
classified sites (the main arenas for C2C) have opened and quickly closed due
to unsustainable models.
Figure No. 3
3. CONSUMER-TO-BUSINESS (C2B)
Consumer-to-business (C2B) transactions involve reverse auctions, which

empower the consumer to drive transactions. A concrete example of this when
competing airlines gives a traveler best travel and ticket offers in response to the
traveler's post that she wants to fly from New York to San Francisco. There is little
information on the relative size of global C2C e-commerce. However, C2C figures
of popular C2C sites such as eBay and Napster indicate that this market is quite
large. These sites produce millions of dollars in sales every day.
Figure No. 4
2.4.2 LOGISTICS
There are many kinds of definition about logistics management, for example,
according to Christopher, “Logistics were the process of strategically managing the
procurement, movement and storage of materials, parts and finished inventory (and
the related information flows) through the company and its marketing channels in
such a way that current and future profitability are maximized.
Douglas states “Logistics is that part of supply chain process that plans,
implements, and controls the efficient, effective flow and storage of goods, services,
and related information from point of origin to point of consumption in order to meet
customer’s requirements. A much simpler definition of logistics is offered by
Delaney (1996) In his statement ”logistics is the management of inventory in motion
and at, rest…(and that) the goal of the logistics manager is to achieve the lowest level

of investment in inventory consistent with ensuring customer service and maintaining

efficient production”.
2.4.3 THIRD PARTY LOGISTICS
Third-party logistics providers typically specialize in integrated operations

of warehousing and transportation services that can be scaled and customized to
customers' needs, based on market conditions, to meet the demands and delivery
service requirements for their products. Often, services exceed logistics to include
value-added services related to the production or procurement of goods, such as
services that integrate parts of the supply chain. A provider of such integrated services
is referenced as a third-party supply chain management provider (3PSCM), or as a
supply chain management service provider (SCMSP).
2.4.4 SUPPLY CHAIN CHANGED TO E- COMMERCE LOGISTICS
Figure No. 5
Then: Supply chain worked in bulk. The products used to enter the warehouse in bulk
and shipped out of the store in bulk. It was mainly useful for the wholesalers who sold
products in a big amount.
Now: As the e-commerce flourished, various e-commerce logistics hub were set up.
Here products started moving out in bulk as well as in the single piece. They invented

a streamlined strategy to deliver products in a different part of the country through a

recorded system. This is how different e-commerce started growing through the ages.
2.5 IMPORTANCE OF E-COMMERCE
For choosing an E-commerce Web Development Company, there are some

factors that need to be considered for good business. The most important factors which
must be analyzed are the capabilities, creativity, and specialization of the company and
it must be reviewed time to time which helps in selecting better options for the business
development. Some of the points which need to be checked before making a decision
to select an e-commerce development company are:-
1. AVAILABLITY OF STAFF
The company must have high skilled, experienced & professional enough no.
of staff available with them to handle & manage your project properly. There should
be few account manager assigned to your company to handle & address your queries
& concerns.
2. DEEP KNOWLEDGE
Be it general web development or ecommerce web development, the team

responsible for design & development of the website or portal must be well versed
with networking, latest technology, programming, software development & SEO
tactics to create a user friendly & SEO friendly website.
3. RESPONCIBLE
Besides having sound and versed workers, the company must have an ability
to take the responsibility of the client, by keeping in mind about the client's
requirements. So it is important to check its credibility by previous clients.
4. DELIVERY OF PRODUCT
There must be a proper and on-time delivery of the products, in order to

maintain the long relationship with their clients and make them happy at all times. So
punctuality & timeliness of the company needs to be checked.
5. CONVENIENCE
Sometimes, the question arises that why do you use e-commerce website for
online shopping? The most prominent answer to this question is convenience. One
person can shop, buy and sell products while sitting at home at any time.
6. ROUND THE CLOCK SERVICE
E-commerce provides us round the clock services at all times even in

midnight. So the customers do not require visiting a physical market if they need
something during the night. It is the most convenient option for the people who are
usually busy with their working schedules. So it helps you to be available for your
customer 24*7.
7. WIDE PLATFORM
E-commerce brings a wide range of customers across the nation or globe to

your business. Therefore, it is a wise choice to choose an e-commerce platform to
cross the geographical barriers for your business.
8. BUSINESS PROMOTION
E-commerce is directly link to your business promotions, as it is the age of

digital media. Making your business available online is crucial to your business
development such as, highly convenience, wide exposure, global customer, easy to
run, etc. and it will help in creating a strong & global brand image for your business
2.6 FUTURE OF E-COMMERCE IN INDIA
India is developing rapidly and if development is to be measured, how can we

ignore the role of e commerce in it? E-commerce progress level of India, the seventh-
largest by geographical area, the second-most populous country, and the most populous
democracy in the world. Indian E-commerce space percentage is getting higher as more
and more online retailers enter the market. Although this level of entry in the e-
commerce market is good from a long term perspective, the challenge is that most
entrepreneurs don't have the resources or capital to wait for years before they can get

profits. The past 3 years have seen a rise in the number of companies' embracing e-
commerce technologies and the Internet in India. Going by the statistics, the E
commerce market in India was worth about $2.5 billion in 2009. It rose to $8.5 billion
by 2011 thus depicting a definite surge in the last two years. According to a statement
released by the Internet and Mobile Association of India (IAMAI), these figures would
reach up to $12 billion by 2012! According to the latest research by Forrester, a leading
global research and advisory firm, the e-commerce market in India is set to grow the
fastest within the Asia-Pacific Region at a CAGR of over 57% between 2012-16. The
report, titled "Asia Pacific Online Retail Forecast, 2011 To 2016," has been issued by
Forrester Research Inc. Analyst Zia Daniell Wigder, with Steven Noble, Vikram Sehgal
and Lily Varon.
E-commerce in India to explode in 2012, Indian e-shoppers will have a good

time getting great deals and services online. A recent pan-India report released by Com
Score Inc reveals that online shopping in India has touched a growth rate of 18 per cent
and is only likely to grow further. The report found that nearly 60 per cent of citizens
in India visited a retail site in November 2011, with the number of online shoppers
increasing by 18 per cent in the past year. E-commerce can became an integral part of
sales strategy while it is one of the cheapest medium to reach out the new markets, if
implemented successfully, it offer a smart way of expansion & doing e-commerce
attribute to the successful implementation to carefully understanding the products &
services, customers and the business process, easy -to-use system to extend the business
on the web.
A new report by the Boston Consulting Group says online retail in India could
be a $84-billion industry by 2016 — more than 10 times its worth in 2010 — and will
account for 4.5 per cent of total retail. The e-commerce platforms maximize its reach
to the potential customers and provide them with a convenient, satisfying & secure
shopping experience. The day cannot be far when with RBI regulations will able to see
stock transfer and sale over the Net with specialized services.

CHAPTER III
INTRODUCTION
3.1 INTRODUCTION OF THE COMPANY
Ecom Express Private Limited is a leading end-to-end technology enabled

logistics solutions provider to the Indian e-commerce industry. Headquartered in New
Delhi, Ecom Express was incorporated in 2012 by T.A. Krishnan, Manju Dhawan, K.
Satyanarayana and Sanjeev Saxena with their 100+ years of cumulative experience in
the Indian logistics and distribution industry.
The company has established its presence in the industry due to a differentiated
business model which is built on delivery service capability, scalability, customization
and sustainability. Ecom Express uses its cutting-edge technology and automation
solutions to enable first-mile pickup, processing, network optimization and last mile
delivery. The company’s products include Ecom Express Services (EXS), Ecom
Network Services (ENS), Ecom Fulfilment Services (EFS) and Ecom Digital Services
(EDS).

Ecom Express has its presence in all 29 states of the country and operates in
over 2400 towns across 25,000+ PIN-codes in India. The company is the first private
logistics company in India to envision a full-state coverage strategy i.e. the capability
to reach every doorstep in every village in a state. This full-state coverage is offered in
20 states including Andhra Pradesh, Assam, Bihar, Chhattisgarh, Delhi, Goa, Gujarat,
Haryana, Jharkhand, Karnataka, Kerala, Madhya Pradesh, Maharashtra, Odisha,
Punjab, Rajasthan, Tamil Nadu, Telangana, Uttar Pradesh, and West Bengal. Through
this deep reach strategy, the company has a capability to deliver to over 1.2 billion
people i.e. 92%+ of India’s population. In 2012, the four members from Blue Dart
walked in through the office door of Mohit Gulati, early-stage investor to Ecom
Express to present the idea of logistics and e-commerce business which isn’t a great
idea at that time. Now Ecom express has grown 4x faster than expected ever since the
members teamed up with the unconventional start at that time.
3.2 VISION AND MISSION OF COMPANY
VISION :
To be the best logistics solutions provider for E-commerce industry by

adopting the best SOP (systematic operation plan).
MISSION ;
We have always been revolutionizing, shaping, and simplifying the world of

logistics. From inventing the international air express industry to becoming the Asia’s
leading logistics company; we’re thinkers, makers and pioneers that constantly
challenge what’s possible.
3.3 NAME OF THE UNIT
“Ecom Express Pvt. Ltd.”
3.4 ADDRESS

Registered Office
Ecom Express Private Limited
Ground Floor, 13/16 min, 17 min, Samalka,
Old Delhi-Gurugram Road,
Kapashera, New Delhi – 110037, India.
3.5 BRIEF HISTORY AND DEVELOPMENT OF THE COMPANY
T.A. Krishnan is the man behind founding the Ecom Express, K.Satyanarayana,
Manju Dhawan and Sanjeev Saxena; all are founding members of Ecom Express. The
organization is started in 2012 and its actual operations in January 2013 with 311
Employees with 42 Delivery centers across 35 cities in North India. Current employee
number is 19,000 Employees
Mr. Krishnan is an express industry veteran. He served as the Head of North

Region at Blue Dart Express. He has over 25 years of experience in the courier and
Express Delivery services. Manju Dhawan, the first entrepreneur in her family and
smashed the stereotype concept and limits with which she was conditioned ever since
she was little. Ms. Dhawan, the only female founder among the other founders, teamed
up with the members of the company who worked in the Blue Dart Express as the
Customer’s head. Sanjeev Saxena has over 25 years of experience in the courier and
expresses delivery services and a colleague in Blue Dart Company. Mr.Saxena has been
instrumental in leading several operations and services in the industry in India.
K.Satyanarayana aka Satya among his friends is the Regional Controller for North and
GM responsible for Accounting and Financials in Express Company of India. He is also
a former employee along with the other 3 members in Blue Dart Company.
Founders Sanjeev, Manju, Satya, and Krishnan were not regular college
graduates who thought of a start-up soon after their studies. On the contradictory end,
the founding members are about 45 and 48 when they brought the whole 25 years of
experience into the sphere and were well structured their careers.

3.6 PRODUCTS AND SERVICES
1. ORDER FULFILLMENT
We pick-up and deliver products (ordered online) from our partner websites to
end-customers using automated information systems for end-to-end order tracking.
2. REVERSE LOGISTICS
We offer tailor-made solutions on Reverse Logistics in which effective

coordination with end-consumers ensures timely pick-up and delivery.
3. QC REVERSE LOGISTICS
We offer Door Step Quality Check enabled Reverse Pickup Solutions for
various product categories – be it mobile phones, household goods, apparels, electronic
gadgets etc.
4. (EFS) ECOM FULFILLMENT SERVICES
We are a Company with immense warehousing and process capabilities to

provide a wide range of fulfillment services.
5. (ENS) ECOM NETWORK SERVICES
We offer B2B (hub to hub) goods transport service through our express network,
specially designed for Co-loaders, Cargo booking agents and other B2B players.
6. (EDS) ECOM DIGITAL SERVICES
Our unique digital mobile application facilitates digital services for diversified
industries including Banking, Financial Services and Insurance (BFSI),
Telecommunications.

7. (EIS) ECOM INTERNATIONAL SERVICES
Our uniquely designed service offers end-to-end cross-border e-commerce

logistics solutions both in managing import and export orders.
8. (EBS) ECOM BRANDED SERVICES
We offer a unique provision where our dedicated Pick-up and Delivery

Associates provide services donning our customers' branded uniform enriching the
brand experience for end-consumers.
3.7 AWARDS AND REWARDS
The Indian oil logistics excellence award 2019 for ‘Fastest Growing Logistics
Company of The Year.’

The Limca Book of Records 2018 for the ‘Fastest Setting up of Delivery Centre’s’
by a logistics company in India.
The 12th Express Logistics & Supply Chain Leadership awards 2018
for 'Exemplary Women Leadership Award'.

ISCM LSP Awards 2017 for ‘Best Ecommerce Logistics Partner’
Global Logistics Excellence Awards 2018 For ‘Last Mile Partner Of The Year’

3.8 FINANCIAL POSITION
(Amt in lakh)
Particulers Apr'18 to Mar 31

2019
Total Capital 7031
Income from Operations 3165.46
Other Income 18.21
Total Income 3183.67
Total Expenditure 2992.01
Earnings before Depreciation, Interest and Tax 191.66
Finance Cost 15.35
Depreciation 47.96
Profit Before Tax 128.35
Income Tax Expenses 40.75
Profit After Tax 87.6
Equity 23.76
Reserves 641.01
Debt(non current) 75
Gross Fixed Assets 415.76

3.9 COMPANY CHART
H.R Executive
Deputy
Manager
HUB Incharge
Operation Cluster DC Head IT Security Finance

Executive Executive Executive Executive
Head
Supervisors
Delivery Boy

CHAPTER IV
ANALYSIS OR INTERPRETATION OF DATA
4.1 TERMS USED
1. TYPES OF BAGS :
There are two types of bag are created to carry shipments. Cost Rs. 15 each.
 DG (Dangerous goods) bag.
 Normal bag (parent bag)
DG Bag: This type of bag is used for only DG shipment.
Normal Bag: Normal bag is used for normal shipments.
2. SEAL: Seal is a plastic strip lock which is used to close and lock the bag. Tracking
number is printed on seal which is must to create a record of that bag. This seal is only
one time use. Cost: Rs.5.95 each.
3. SCAN: The "scan" refers to the mechanical reading of the bar code label on the box,
which updates the data in computer system with that package's information.
4. IN-SCAN: Usually the in-scan is when a shipment or bag arrives at a currier facility
and is removed from the mode of transportation (truck, airplane, etc.) into the facility.
5. OUT-SCAN: An out scan is when the package leaves the facility - either in transit to
another destination, or out for delivery.
6. BAG IN: Shipment is added in bag is a bag in.
7. BAG OUT: Shipment removed from bag is bag out.
8. AWB NO: ‘Air Way Bill Number’ is printed on the shipment along with barcode which
is used to updates the data in computer system with that package's information. Also to
track shipments it can helpful.
9. PCB: Plastic child bag- which will used to bag in multi shipments of one district.
10. DC: District level office.
11. HUB: A Warehouse where shipments sorted.
12. SYSTEM NAMES :
SYSTEM NAME PLACE
DEL/PTD DELHI NCR
DEL/IH1 DELHI INDIA HUB 1

PNQ/CHK PUNE CHAKAN

SAA/DC SATARA
4.2 OPERATION PROCESS

1. NORMAL PARENT BAG: (TABLE NO.1)
In table no. 1 there is data of 20 shipments. Those 20 shipments are in scanned

from manifest and ready form bag in to move their destination from the origin HUB
that is DEL/PTD. DC team creates bag with seal no PB 12345 and add all shipments
one by one in bag, when all shipments bag in done bag seal is locked and status is get
automatically change from In scan to Bagging. And bag loaded in vehicle to move for
next HUB.
NORMAL PARENT BAG CREATED

ParentBag
ShippingId Status BagStatus OriginHub FinalDestinationHUB
No
1111917125923 BagIn OutScan DEL/PTD PUNE
1111917141226 BagIn OutScan DEL/PTD SATARA
1389218201401 BagIn OutScan DEL/PTD DELHI/ATD
PB12345
1387518197755 BagIn OutScan DEL/PTD MEERUT
1387518194236 BagIn OutScan DEL/PTD GUJRAT
1387518193336 BagIn OutScan DEL/PTD UP/WEST
1387518191274 BagIn OutScan DEL/PTD PNJ/RAJ
1387518186908 BagIn OutScan DEL/PTD MP/CENTRAL
1387518179809 BagIn OutScan DEL/PTD KOLHAPUR
Table No. 1

2. NETWORK AND BAGGING: (TABLE NO.2)
When vehicle arrive in DEL/India Hub 1, the all bag are get unloaded and in
scanned hence status of bag change from DEL/PTD to DEL/LH1. All bags are get
opened and shipments are sorted one by one state wise the sorting process may take up
to 8 Hrs. Once shorting done the next process is to bagging all shipments as per
particular state. The sorted shipments are added in bag with new seal no. PB 54321.
And bags out scanned and added in a network vehicle to move for Pune Hub
(PNQ/CHK) again status change from in scan it DEL/IH1 to in transit.
Usually form Delhi vehicle takes 50 hrs. To reach Pune. Once arrived in Pune
said bags get in scanned in Pune the status of bag or shipment is also changed from in
transit to arrive in Pune. Than bags are opened and DC wise shipments sorting process
starts. When sorting done DC wise shipment bagging process takes place, and all bags
are ready to move for its last destination that is Satara.

3. PCB (PLASTIC CHILD BAG) SUGGESTED MODEL FOR MULTI

SHIPMENT: (TABLE NO. 3)
In table No. 1 we see the current bagging process where all shipments are added
in a one bag randomly. But in PLC bagging model all multi shipments of one
destination are added in one small size plastic bag and closed with the cello tape and by
using seal we apply Barcode sticker on that and put that child bag along with rest single
shipments are added in the parent bag and further same process is carried out.
IF PCB ADDED IN PARENT BAG

ParentBag FinalDestination
ShippingId Status BagStatus OriginHub
No HUB
PCB 1226 1111917131729 BagIn OutScan DEL/PTD PUNE
PCB 1227
PB 12345 1389218201401 BagIn OutScan DEL/PTD DELHI/ATD
PB 12345 1387518197755 BagIn OutScan DEL/PTD MEERUT
PB 12345 1387518194236 BagIn OutScan DEL/PTD GUJRAT
PB 12345 1387518193336 BagIn OutScan DEL/PTD UP/WEST
PB 12345 1387518191274 BagIn OutScan DEL/PTD PNJ/RAJ
PB 12345 1387518186908 BagIn OutScan DEL/PTD MP/CENTRAL
PCB 1234 1387518178043 BagIn OutScan DEL/PTD KOLHAPUR
Table No. 3

4. PCB MODEL:
Once the parent bag is created at origin hub as mentioned in table no. 3 the same
current process is done to move for DLH/IH1. One in scanned in DEL/IH1 all
shipments are sorted but because we have packed multi shipments in PCB the sorting
process may not take long time. Currently the capacity of DEL/IH1 have capacity to
hold and sort 2, 00,000. Shipments a day. Hence currently it take upto 8 Hrs. to sort and
bagging shipments of one state but because of we have packed multi shipments in a one
PCB the time to sort and bagging shipment will reduced from 8 Hrs to 2 Hrs. and same
bag will forwarded in a up going vehicle. The time of in transit will be same form Delhi
to pune. When vehicle arrive in pune the hub team will unload and in scan the bags,
and bag out all the shipments and PCB’s. Here in pune also the sorting time will be
reduce form 5 Hrs to upto 1 Hrs. and get forwarded to final destination in earliest time.
4.3 TIME AND COST
 Current Process: The current process is taking 70 hrs. to reach final destination
and also. 3 seal (Rs.5.95 each) & 3 parent bags (Rs.15 each) are get used which
costs Rs.62.85 /-.
 PCB Model: If we used this model than only 2 seal, 2 parent bag & 1 PCB
(Rs1.20) will used which costs Rs.43.1/- and total 60 hrs. 30 mint will take to
reach final destination.
 Monthly Costing: Form Date 6/10/2019 To 7/09/2019 total 473 bag arrived
form DEL/IH1 to Saa/DC which costs Rs. 29,728. And if we use PCB model
for bagging that it will take Rs.20,339. Means Total Rs. 9,389 are saved for one
month from one Central HUB.

CHAPTER V
FINDINGS, SUGGETIONS & CONCLUSIONS
5.1 FINDINGS
On the basis of study conducted, it is evident that Ecom Express is following most of
pre-requisites of an efficient logistics (supply-chain management) company. However
there are some areas, which need further attention for increasing the quality of services.
 Ecom Express is fully aware of the basic need of customers than its competitors.
 The delivery of goods to the customer in the most reliable transit period (and
preferably the shortest) possible.
 The reverse flow of acknowledged, signed delivery records is trust worthy.
 The country's most possible areas covered under serviceable area.
 Ecom Express have huge customer support team which takes continuous
follow-ups with their executive and provide the same information to the
customer till the shipment get delivered.
 Ecom Express is mainly focuses on the performance or strick rate which may
attracts other clients.
 Clients like Amazon and Flipkart have their own logistics partners i.e Elastic
Run and Ecart logistics, But still they are delivering there shipments through
Ecom Express because of performance and SOP which may hold the shipment
at destination till 15-20 day or until customers demand.
 The Ecom Express does not have proper bagging strategy for bulk shipment.
 At national level transportation of goods is done via road that makes delay in
the service.
 Many time the Delivery App is not work properly to connect the call to customer
and also contact no of customer is not printed on shipment.
 Double soft data of same shipment case is causing monetary loss.
5.2 ANALYSIS
Logistics is defined as a business planning framework for the management
of material, service, information and capital flows. It includes the increasingly

complex information, communication and control systems required in today's

business environment. A recent US study found that logistics costs account for
almost 10% of the gross domestic product. The process itself covers a diverse
number of functional areas. Involved in logistics are transportation and traffic, as
well as shipping and receiving. It also covers storage and import/export operations.
In business, logistics may have either internal focus (inbound logistics), or
external focus (outbound logistics) covering the flow and storage of materials from
point of origin to point of consumption. The main functions of a qualified
logistician include inventory management, purchasing, transportation,
warehousing, consultation and the organizing and planning of these activities.
The issue is not the transportation itself, but to streamline and control the
flow through the value adding processes and eliminates non-value adding ones. As
a most fastly expanding company in the business of supply-chain management in
the country, Ecom Express recognized the far-reaching scope of logistics in the
country as well as outside in the Asian country. The techniques and procedure used
by the Ecom Express are very effective that is keeping pace with time and delivery
as per requirement or convenience of the customers. To facilitate seamless
integrated transportation, distribution and supply chain management, from, to and
within the region, thereby increasing value to their customers and investors.
The delivery of goods to the customer in the most reliable transit period
(and preferably the shortest) possible. 'Reliable' alludes to a certain guaranteed
transit time for packages to reach customers or the response that organization’s
need in the event of any exceptions. The country's only express service provider
who is providing service to maximum pin codes.
The company’s executive will also personally interact with customers and
explain to them the exact reasons for the delay along with the ‘Sorry Card’ at the time
when the cargo will be delivered. The Ecom Express not doing proper bagging of
shipments which is causing loss of shipments and also it affecting on hold at various
destination. Delivery app facing problem to connect the phone with customer also there
is no any option to collect COD amount by various wallets like PhonePe, Paytm Etc.
5.3 SUGGESTIONS

The following are the recommendation based on the study:-
 The Ecom Express is currently using Parent bag for bagging were researcher is
suggest to use PLC bag for multi shipments for one destination.
 Since Ecom Express is working only in Country but they also have to take a
look on other Asian countries.
 At national level transportation of goods is done via road that makes delay in
the service so the national airport services must be spread to every airport so it
will be resulted into quick service.
 The Ecom Express have to print customer contact details on shipment.
 The separate bagging pattern for DG (Dangerous goods) shipment & Normal
shipment from the origin destination is increasing the costing, hence they have
to use mix bagging for state level.
 The customer support team have to take serious final call on those customers
who giving fake promises, rather than following SOP to hold shipments for 15-
20 days at destination. Because same time if that goods will return to origin than
it will fulfill another order.

ANNEXTURE

ANNEXURE
1. Sample Data.
NORMAL PARENT BAG CREATED

ParentBag
Shipping ID Status Bag Status Origin Hub FinalDestinationHUB
No
1389218201401 BagIn OutScan DEL/PTD DELHI/ATD
PB12345
1387518197755 BagIn OutScan DEL/PTD MEERUT
1387518194236 BagIn OutScan DEL/PTD GUJRAT
1387518193336 BagIn OutScan DEL/PTD UP/WEST
1387518191274 BagIn OutScan DEL/PTD PNJ/RAJ
1387518186908 BagIn OutScan DEL/PTD MP/CENTRAL
Table No. 1

BIBLIOGRAPHY
Beyle's, Deborah. E-commerce Logistics and fulfillment : Delivering Goods. 2001.
Reynold’s, Janice. Logistics and fulfillment for E-business . 15 April 2001.
Website
(n.d.). Retrieved from https://www.shiprocket.in/
(n.d.). Retrieved from https://www.indiamart.com/
Ecom Express. (n.d.). Retrieved from https://ecomexpress.in/
scribd.in. (n.d.). Retrieved from https://www.scribd.com/doc/187768912/Project-on-E-

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Shivaji University Kolhapur

TITLE – ‘Study of Logistics Management System in Ecom Express Pvt Ltd’.

INTRODUCTION TO THE STUDY AND METHODOLOGY

1.2 MANAGEMENT PROBLEM

1.3 STATEMENT OF RESEARCH PROBLEM

YSPM’s, Yashoda Technical Campus, Satara Page 1

1.4 OBJECTIVE OF THE STUDY:

1. To study the logistics management system of Ecom Express Pvt Ltd.

1.6 SCOPE OF THE STUDY:

Logistics management is studied to the extent of definition, meaning, logistics activities,

1.7 RESEARCH METHODOLOGY:

YSPM’s, Yashoda Technical Campus, Satara Page 2

A sample size of 1 Company was taken.

Judgment sampling technique was used.

YSPM’s, Yashoda Technical Campus, Satara Page 3

Sr. No Chapter Name Contents

STUDENT SIGN GUIDE SIGN

YSPM’s, Yashoda Technical Campus, Satara Page 4

E-commerce stands for electronic commerce and pertains to trading in goods

2.2. EVOLUTION OF E- COMMERCE LOGISTICS

YSPM’s, Yashoda Technical Campus, Satara Page 5

2. In 1980, different retailers decided to streamline their store delivery through

2.3 THE AMAZON EFFECT

Rosen states that electronic commerce or e-commerce refers to a wide range

YSPM’s, Yashoda Technical Campus, Satara Page 6

physical exchanges or direct physical contact. E-COMMERCE-commerce is usually

Trappey states the internetwork in china has a significant limitation, while

Other definition of Electronic commerce is proposed by Chaffey; e-commerce

YSPM’s, Yashoda Technical Campus, Satara Page 7

YSPM’s, Yashoda Technical Campus, Satara Page 8

Consumer-to-business (C2B) transactions involve reverse auctions, which

YSPM’s, Yashoda Technical Campus, Satara Page 10

of investment in inventory consistent with ensuring customer service and maintaining

2.4.3 THIRD PARTY LOGISTICS

Third-party logistics providers typically specialize in integrated operations

2.4.4 SUPPLY CHAIN CHANGED TO E- COMMERCE LOGISTICS

YSPM’s, Yashoda Technical Campus, Satara Page 11

a streamlined strategy to deliver products in a different part of the country through a

2.5 IMPORTANCE OF E-COMMERCE

For choosing an E-commerce Web Development Company, there are some

Be it general web development or ecommerce web development, the team

There must be a proper and on-time delivery of the products, in order to

6. ROUND THE CLOCK SERVICE

E-commerce provides us round the clock services at all times even in

E-commerce brings a wide range of customers across the nation or globe to

E-commerce is directly link to your business promotions, as it is the age of

2.6 FUTURE OF E-COMMERCE IN INDIA

India is developing rapidly and if development is to be measured, how can we

YSPM’s, Yashoda Technical Campus, Satara Page 13

E-commerce in India to explode in 2012, Indian e-shoppers will have a good

YSPM’s, Yashoda Technical Campus, Satara Page 14

3.1 INTRODUCTION OF THE COMPANY

Ecom Express Private Limited is a leading end-to-end technology enabled

YSPM’s, Yashoda Technical Campus, Satara Page 15

3.2 VISION AND MISSION OF COMPANY

To be the best logistics solutions provider for E-commerce industry by

We have always been revolutionizing, shaping, and simplifying the world of

3.3 NAME OF THE UNIT

“Ecom Express Pvt. Ltd.”

YSPM’s, Yashoda Technical Campus, Satara Page 16

3.5 BRIEF HISTORY AND DEVELOPMENT OF THE COMPANY

Mr. Krishnan is an express industry veteran. He served as the Head of North